I don't often go to Auto parts stores. I'm not familiar in a garage, and I'm not a shade tree…read moremechanic. I did, however, go there one evening to pick up parts for someone else. I only knew the part I needed, nothing more. The moment I walked in, a young man greeted me with a pleasant "Good evening, can I help you find something?" I told him what I wanted, and he went to the computer to look it up. Showing me the options, he offered everything from $10-100+. I appreciated that, I would expect him to try to sell me a higher priced item. He went to the shelf and found one of the items, but couldn't find the other one.
Not giving up, the young man called out to a co-worker, who came from a back room. This gentleman also looked for my item, and I was impressed with the respectful, professional tones of both men. They found the item I needed, and asked if I needed anything further. I said no, and the first young man promptly went to the register to check me out. Surprisingly, he did not try to "upsale" me, offering me some lubricant or additive for my items. I know that is business, but I appreciated that he didnt' push me.
Overall, I was impressed with this young man, in particular. He was professional, respectful, and very polite and articulate. I wish I could remember his name, I would love to let his manager know what a gem he has!
Based on this experience, the next time I need auto parts (or to pick some up for someone else), I will be going back to this Autozone location.