My husband and I have bought our last SIX vehicles from them and we wouldn't go anywhere else…read more Smooth and easy transaction. I love their service department.

Cannot recommend this place more! David treated me very respectfully and went above and beyond to…read moremake sure my experience was top notch. Big thanks to Peter, for doing an exceptional job as well. All team members were patient, courteous, and eager to make me feel welcomed. 10/10. I will be back!

On a recent trip from my home in Montgomery to the Hill Country, I experienced an unexpected detour…read morethat I now know was nothing short of God's protection. Warning lights came on in my SUV, and I felt a strong pull to turn around and head back 15 miles to Brenham. That decision, though inconvenient at the time, turned out to be a divine appointment. I was traveling alone with my six-year-old son, a fully loaded SUV, and two dogs--one of them just an eight-week-old puppy. My husband called ahead to Appel Ford and spoke with Mary, who told him to send me their way--that they would take care of me. What a profound understatement that turned out to be. Mary and the entire Appel Ford team went above and beyond anything I could have asked for. What could have been a stressful, overwhelming, and potentially dangerous situation was handled with such grace, kindness, and excellence. They were busy--no doubt about it--but they made room to inspect my vehicle quickly so I could get into a rental. Mary also reminded me that I had a Premium Care Package I had completely forgotten about, which helped tremendously with the rental process. What touched me the most was the way they cared for my whole family. The manager noticed I was lowering the windows for my dogs and invited me to bring them inside where it was cool, simply asking me to clean up if needed. The staff kindly helped with my son--offering him water, cleaning up when he spilled, showing him the restroom, and even watching him while I moved our things. They greeted and played with my dogs. Their kindness wasn't just professional--it was genuine. But Appel Ford wasn't done. The very next day, after repairing the sensor issue, they called my husband to report that they had heard a concerning roaring noise during the test drive. Upon further inspection, they discovered that the front driver's side wheel was so loose that it literally came off when they removed the hubcap. Their attention to detail and their refusal to dismiss what could have seemed like a minor issue quite literally saved our lives. When I returned to pick up my vehicle, they once again went the extra mile, processing everything quickly and offering to help me transfer all my things back from the rental. It would have been easy for anyone at that shop to say, "We're too busy." It would have been easy to overlook the sound, to do just the minimum. But they didn't. Because of their diligence and compassion, I am here today with my son and my dogs--safely back home with my family. Words cannot express my gratitude. I will be a customer for life. I've already told everyone I know and will continue to tell them--it is worth the drive to Brenham for service like this. I am reminded of Psalm 91:11-12: "For He will command His angels concerning you to guard you in all your ways; they will lift you up in their hands, so that you will not strike your foot against a stone." God's protection was evident that day, and Appel Ford was a vessel of His provision. Thank you for being the hands and feet of Jesus in the way you served me and my family. -- Katherine T.

I have purchased many vehicles from many dealerships and this is one had the rudest sales manager…read moreWill I have ever spoken to. He was incredibly condescending. I was approved by UHFCU prior to inquiring about a truck they had listed. My approval was less than out door price but wanted to see if they would come down on price. Spoke to sale guy Justin who was very nice. They went down less than 300 dollars and added almost 1k in tint and clear coat protection. I called to speak to manager to see why this was their offer and if we could get closer to what I wanted to spend. He ran over conversation with why they add on all that and then when became condescending because he said they couldn't get my husband approved through their bank even though I already had my own approval. I was willing to pay difference in cash but decided I didn't want to deal with them because of their sales manager Will and his awful way of talking down to a customer with money to spend. Mind you this vehicle has been sitting on their lot for 3 months. Will treated me spoke to me like I couldn't afford a vehicle over trying to negotiate over 4K. If your going to buy a vehicle go somewhere else because this place is the kind of place that will definitely try to get over on you or treat you like you can't afford anything. I was about to spend 75k

always short handed or very slow, bad customer service, hate having to go to this locationread more

Why is the Brake Lathe broken for 2 months here. A large sign on the window says "Brake Drums and…read moreRotors Turned" . You shouldn't advertise what you don't do.

The reason I'm giving this auto parts store 5 stars is because they are kind, knowledgeable, and…read morehonest. I went in here because I took my Prius to the dealership to get a new battery and then of course like every other mechanic they were like well there is some other stuff that needs work. And I was like ok how much will it cost and they said $2,000!! I was like umm maybe later. I took the diagnostic report they gave me and took it to A-Line. Gary broke down what I needed and why and then proceeded to go down the aisles and put everything I needed into a box. I DID NOT HAVE TO LEAVE THE REGISTER! I don't know much about cars and the entire time I was there I felt welcome. It's the definition of a small town auto parts store with a friendly vibe. Then to put the cherry on top....I spent less than $200! So basically he saved me $2,000. I recommend this place 10/10! Thanks again Gary!

We have some Stand up guys that work here! I'm so glad we have good people working here, they've…read morehelped me/my family twice now and I just appreciate them so much. Thank you for the excellent service and the kindness you show your customers. From booking the appointment, walking through the door and leaving, they just do a great job all around.

slow slow slow. I've been to many different locations. this is by far the slowest one. just to get…read moresomeone to take your keys so you can sit down and wait takes forever. don't even get me started on the service time.

We've only been in Bastrop for a short while but during this time we've needed to get tires fixed…read morethree times. All three times we went to Walmart Auto Care and all three times service was fast, friendly, efficient and professional. Today, I stopped in after having yet another low tire pressure warning. Gomez stepped out and checked out the tire immediately. He identified the issue, fixed it, refilled the tire and I was back on the road in no time. Texas roads can be brutal but especially around here with so much new construction, you're bound to hit a nail or a screw at some point. When you do, I recommend going to the Walmart Auto Care center. As a bonus, if you have a bit of a wait, you can get some shopping done or hit one of the restaurants right around the store.

You got me rollin'! 2hrs after they finished my car tire swap. Insufficient QA=unpleasant timing.read more

I needed to get an entire side of our commercial building tinted to block out some of the afternoon…read moreTexas sun. I was referred to Break-Away by a friend, and met with Josie at their office to discuss what we were trying to accomplish. Josie came up with four recommendations, and gave me samples of each. We tested the samples on-site on our windows and made our decision. In our case, we needed an "all-in" solution - product, installation, everything - that worked around our business operating hours. Josie's quote was priced fairly for what we needed. She ordered the products, and her team came out and installed the film the next week. We couldn't be more pleased with the customer service and the work product from Break-Away Auto Glass. It's made a huge - and positive - difference to our work environment.

I've tried calling several times to set an appointment. After going in person, I got caught up…read morebehind the building because of all the stored cars. I had a nice young man come out from the back door to assist me. He asked me to park next day door to go inside to ask. There was one lone female working. She appeared to be helping another female with something. No hello, someone will be out in a few to help you or come back another day. After standing around for about 10 minutes without being acknowledged, I just left. Good luck getting your windows here!!

I went there because my truck door handle broke off, and I had fish and ice cream that I couldn't…read moreget to. The gentleman opened my bed cover, and when I offered to pay, he refused payment and said, "I'm just glad I could help you." I drank my ice cream and drove back to Houston mad. There are just no nice people like that here. Thank you, Sir.

Extremely overpriced. 400$ to get back a stolen car is straight evil. The guy was polite and quick…read morebut there is no part of a tow job that should cost even close to that much. Especially for something that wasn't my fault.