I don't think I've ever met 2 people more thoughtful and professional as James and Charles. My brake pedal went to the floor as i tried to slow down,so i used my emergency brake to slow the truck and pulled into globe AutoZone. Thank God the store was there. Come to find out my from brake pads were worn out. i called tow companies but 6 hours was my soonest tow. So i went in and talked to James who said hi and asked me if i needed help. I explained.My pads were under warranty. I started to take on the job of replacement. I didn't have proper tools but James and Charles did. With all the help they both gave me i just want to say thank you.James even came outside after i finished to see if i need anything else. Boy,if this isn't management at its best ,i don't know what is. Guys I really hope auto zone notices you soon,you are what makes the world go round. Tim read more