Needed a part for my car and went to multiple places here in Pullman with no luck or ridiculous…read moreprices for a simple piece of plastic. Northwest Auto Parts and Paint Supply was super helpful in figuring out the part I needed. Very reasonable prices as well.

Parking is very limited so I came here right when they opened. I needed to get a new battery for my…read more'93 Honda and the staff at O'Reiley's recommended this place. The store is small but the staff were helpful and knowledgeable. They're one of the few stores, if not only store, that carries the brand of battery recommended for my car. They informed me of a discount (for if the battery needs to be replaced within a certain amount of years) so they are customer-oriented and not trying to nickel and dime you. Service was quick and friendly. I would definitely recommend this place!

2013 Accord EX-L V6…read more TLDR: Module Master is awesome, US Postal Service is shite. Warning lights came on at first intermittently, then always. ABS, LDW, FCW, traction control, tire pressure, and one other (maybe airbag). In the message spot inside the speedometer it flashed LDW failed and FCW failed. Also the BRAKE light stayed on all the time even though the parking brake was released, and the start/stop button* stopped working correctly. (normal 3-part cycle was not in effect; required two pushes to turn off the engine, continued to beep after engine off, did not make "zip" sound when turning off - but door locks and remote still worked). *the answer to a question nobody was asking So I googled around and the symptoms matched what people were saying about it being the VSA module (aka ABS module). New ones are 1700-2500 from the dealer, so I was more than willing to try to have it rebuilt. The reviews for Module Master were glowing, so it was on. I called them with a couple of minor questions which were quickly and easily answered by a friendly human. Made the decision to send my unit to Module Master for repair. I'm not a mechanic and don't have a full suite of tools, so the hardest part was getting it off the car. I won't go into the details, but suffice it to say that when I got the part back the invoice had a notation that it was received with grind marks on the housing... BTW I left the hydraulic part on the car (covered the exposed portion and the giant harness connector with Saran wrap) and the car continued to function with all the warning lights on. It accelerated and braked normally, but didn't have ABS and the other nannies. So the car was never out of service and I also didn't need to bleed the brakes when I reinstalled the unit. I shipped the part to Module Master using Fedex Ground, which took exactly a week to deliver the unit to them late on a Friday afternoon. By Monday evening I got the email that said they were shipping it back. I had chosen and prepaid USPS Priority Mail "1-3 business days" service; The estimated delivery date was for 6 days after the "a shipment from order # xxxxx is on the way" email. In the event they did not deliver it by 9 pm Saturday as the USPS tracking website promised; at 9PM saturday they updated it to delivery by 9 PM Monday. So much for 1-3 days and for their tracking website's accuracy. The USPS is clearly dying, which is why I chose Fedex for shipping the unit to Idaho, but they were super expensive and super slow too. Anyway when I finally did receive the rebuilt unit, it was carefully and neatly packaged. It looked brand new [except for the grind marks - lol]. It was clean and smelled of cleaner. There were 4 screws included to reconnect it to the hydraulic unit (I did put in my order comments that I had destroyed the screws while taking it off and would appreciate some new ones if they had them, so not sure if this was just for me or if everyone gets new screws - there was no interim communication from Module Master other than the shipment is on the way email). Tiny nitpick: The screws they sent were a few millimeters shorter than the native screws - but they work. There was also the plastic frame-like part that helps connect the pins on the module to the car's wiring harness, and instructions on how to put that on. It may have stayed attached when I sent the moddule to them. There were also instructions about the prongs (iykyk) - Basically a very high level of attention to detail. Putting it back on the car was a lot easier than taking it off, and the moment of truth arrived. Test drove the car, and immediately the BRAKE and ABS lights were off. Others were still on. Drove for 5-10 minutes; the car still worked as before. Turned off the car while I did an errand. Turned it back on, and lo: NO MORE WARNING LIGHTS!!!!! AND THE IGNITION WORKED NORMALLY AGAIN! The ZIP sound came back! Tried out FCW and ABS and both worked. Basically a 100% success. Total cost ~300 for repair plus shipping, and another 85 for a decent dremel clone from harbor freight to grind the screw heads to accept a slotted screwdriver instead of the stripped TORX head, ~15 for replacement plastic clips for the fender liner (it is possible to get them off without breaking them and then reuse them, but new ones are fairly cheap from Ama) and sunk costs for the various tools I already owned, plus the time and effort spent on getting the thing off and back on. Savings at least $1000, quite probably more. Satisfaction of diagnosing a problem and fixing it, and depriving a predatory racketeer - er, I mean, dealer service department - of my money: Priceless. If you need your VSA module rebuilt and can get it off your car yourself, I wholeheartledy recommend Module Master for their straightforward process, quick turnaround, attention to detail, and topnotch quality of work. Oh, and they warranty it for 5 years. Use Module Master! They're great!

fantastic. So happy to have the module rebuilt for my daughter's 2013 Honda Accord. Saved so much…read moremoney, and running great now. Customer service with Module Master is also top notch. You don't see that very much nowadays. Definitely do business with these folks.

Expert advice from friendly, knowledgeable people. They have always had my part, or knew where to…read moreget it by the next day. This was true with brake shoes for my '78 Suzuki GS1000 to headlights for my '06 Subaru Outback.

I experienced excellent customer service and expertise at NAPA in Pullman. They got me outfitted…read morewith new headlights and wiper blades before a long trip and even figured out that one of my current bulbs was wrong. Very impressed.

I stopped by O'Reilly's on a recommendation because I needed someone to look at the corrosion on my…read morebattery. Tanner promptly helped me and told me what was wrong and offered to clean it for me! I was super pleased with the Customer Service that both Rylan gave me! They told me to come back in a couple of weeks as well just to double check, but they really calmed my nerves because I thought it was a really huge problem. They didn't make me feel stupid because I don't know anything about cars, and I am just really appreciative of their help! Even though they weren't too busy, they did not shrug me off and try to just get me out the door. I really was thankful for that. I'm definitely doing most of my auto fixing shopping problems here. Thank you so much, guys!

The customer service at this store is incredible!! Today, Wanda went above and beyond to help us…read moreout with a battery issue. So impressed with this place!

I recently took my Duramax Silverado in because the ( service engine soon) light kept coming on…read moreintermittently. Arland checked it out and diagnosed the cause, a injector pressure regulator that wasn't quite up to speed and was triggering the sensors. He made sure he could get the part and had me come in to install it and got it out that afternoon! I've had them do various jobs in the past ( brakes, injector work,and transmission check). I've always been satisfied with their knowledge and the quality of the work and would highly recommend them!

I have been using Shader's for a couple years. They do a wonderful job. I called them when my…read moreengine warning came on, explaining we are camping next week. Arlin got me in at 9am the next morning! He diagnosed the problem found the issue, corrected it and got me on my way within 30 minutes. I will always trust them and take ford diesel truck to them!!

Best car repair and advice ever!!! Courteous, thoughtful and honest. They are certified to work…read moreon EV's as well.

Had my daughter take her car in for a steering coupler bushing replacement. I had previously filled…read moreout their online appointment form from the website, they fully understood what I was asking for the repair. My daughter dropped the car off and was told worse case it would be up to 5k, for a full steering replacement. My daughter told me and I knew it was BS. She went to pick up her car and was told it would be around $850.00 to replace a $20 part. I knew based on my own experience and review of the car a few weeks before, the repair would be no more than $500.00 total. The shop charged $285.00 for their 2 hour assessment. Took me all of 20 seconds and a Google search to understand the problem, they basically told me what I already knew. Ends up I called a few other repair shops in the area, each quoting me between $400-$500 for the repair, no more than 2 hours of labor. This shop clearly attempted to take advantage of my daughter who's a college student. Do not trust this shop, ripoff for unnecessary charges.

Three things: 1. Very reasonable prices for the high quality and great customer service. 2. They…read moreare extremely knowledgeable on imported vehicles and use the right (specified) parts for the job. 3. Carl and Marie are wonderful people who care about their customers and go the extra mile for them. I would not take my Subaru anywhere else.

Carl and his wife and team are truly amazing! My son attends college at WSU Pullman his car would…read morenot start. I called Imported Car Service they immediately squeezed my son into their schedule same day, replaced his battery and cables in a timely fashion. I am so relieved to have found this wonderful repair shop and can now rest easy being that I am on the Westside knowing that my son's car is in very capable hands. Thank you!

2014 Pilot Transmission started shifting hard towards the end of our cross Washington trip to…read morePullman on a late Friday evening. Found online that McClure Honda had Saturday Service Hours so headed to Lewiston in the morning to see if we could get some help. Only one tech on duty and they weren't sure they could fit us in, but they got under the hood and found the transmission fluid was low & brown. They didn't want us driving another 400 miles without a triple flush, so they took the car. Five hours later the work was done! Great communication throughout. And they even washed the bugs off our grill (well, they washed the whole car!) Drove back across the state at the end of the weekend and all is good. HUGE thanks to Service Advisor Josh and the entire McClure Service Crew who knew we'd be way worse off without timely repair and fit us in. Highly recommend the positive service team at McClure Honda!

They lost my business by trying to charge me $450 to replace radiator hoses that were in perfectly…read morefine condition. Right after they completed a CV boot replacement, my car started leaking coolant -- which it never has. I thought they might have bumped a hose during the CV boot repair and took it back in only for them to tell me that they couldn't figure out where the leak was coming from. They even tried to suggest that it was an oil leak -- I think the difference between oil and coolant is pretty damn obvious and I had brought in photos of the coolant leak which clearly showed a blue-green liquid. I took my car to an independent mechanic who thoroughly examined it and said that it just needed a new hose clamp and that all the hoses were in excellent condition and did not need replacing - cost was 1/4 of what McClure wanted to charge me. I now question any of the repairs McClure did and if they even replaced the CV boot. They've lost my trust and have lost my business forever.