I stopped by O'Reilly's on a recommendation because I needed someone to look at the corrosion on my…read morebattery. Tanner promptly helped me and told me what was wrong and offered to clean it for me! I was super pleased with the Customer Service that both Rylan gave me! They told me to come back in a couple of weeks as well just to double check, but they really calmed my nerves because I thought it was a really huge problem. They didn't make me feel stupid because I don't know anything about cars, and I am just really appreciative of their help! Even though they weren't too busy, they did not shrug me off and try to just get me out the door. I really was thankful for that. I'm definitely doing most of my auto fixing shopping problems here. Thank you so much, guys!

The customer service at this store is incredible!! Today, Wanda went above and beyond to help us…read moreout with a battery issue. So impressed with this place!

I love this place! I much prefer it to O'Reilly's The guys…read morehere are so helpful. I recommend it as the best auto parts place in town. 5 stars

You normally don't get reviewed for car parts stores. But I was so impressed by an employee I had…read moreto post! I purchased a brake light and a head light there last weekend and asked them to change the brake light for me. They of course did it with no problem. Knowing my headlight is hard to get to I was planning on taking it to a car dealership to pay for the service to get it done. Lo and behold Chris from autozone was fantastic. Offered to try to change it and actually accomplished it!!!!! I will always be a customer of auto zone, in fact I will call ahead when needing my headlight changed and ask for Chris. He was fantastic!!!

I actually hope something goes wrong with my car so I can stop in at Napa in Moscow, ID and get the…read morepart I need as well as some cheering up. These guys are great, alway make me feel taken care of and they entertain with their eagerness to help.

I always have a smooth experience here, the staff is very helpful and friendly, and I will…read moredefinitely be coming back soon!

We have had Point S in Moscow do our oil changes for the past several years. Point S prices have…read morealways been reasonable and lower than competitors. We have always received friendly professional service and highly recommend Point S in Moscow.

Bruneel Point S Moscow evaluated my 2011 Subaru Outback for a noisy (embarrassing) exhaust issue…read morethat I couldn't find myself. Within 15 minutes of dropping the car off, they resolved the issue and charged nothing. Thank you Bruneel Point S for being an awesome business in our Moscow community!

WARNING: DECEPTIVE PRACTICES I took my van to Mountain View…read moreauto after a road hazard incident that caused a catalytic converter code to be thrown. P0430 for catalytic converter insufficiency. I explained to Mountain View auto what happened and what I needed for my insurance company. When I went to pick up my quote, Roger accidentally deleted it and was working to create a new one. I had my nearly 2-year-old daughter with me, and she was getting quite fussy as I wasn't prepared to stay for a significant amount of time. Roger addressed many things that he felt were wrong with my van. However, not once did he address why I had brought my van into them in the first place. He emailed me a quote, as you'll see in the pictures, for all of this work that he said needed to be done. For some reason, on the quote it says "customer States that..." I never states any of it. I was angry that he did not address the initial issue. Instead, he said that I should return the Meineke as it may be under warranty. Well, this could be true, but I'm thinking that the warranty is likely not going to cover a road hazard. Regardless, my dad and I went to the next business day to get my van and take it over to Meinicke, as Roger had suggested. He was visibly angry about us doing this despite it being his recommendation. Within 30 minutes of assessing the van, Meineke had an answer for me . A hole had been torn in my flex pipe that leads to the catalytic converter. This was causing it to code P0430.. It may have caused catalytic converter damage as well. I will know more after the weekend. The photo below is a picture of my flex pipe off of my van where the damage occurred. Damage that Mountain View auto ultimately failed to see and assess. I am a single parent, a graduate student, and I work hard for my money when I can. I canceled an appointment to get my teeth fixed because it was more important to have a safe car for my daughter to be in than to fix my teeth. I cannot begin to express the level of anger that I have for this company trying to take advantage of a woman and a parent in the way that they have. I did ask Meineke to do a thorough investigation of the van to see if anything else needed to be done, and there is not. Of course, I will keep up with the preventative maintenance, but that is going to cost me far less than $2800. The catalytic converter, while spendy, is thankfully covered by my insurance under the incident. Roger should try padding his pocketbook by doing honest work instead of trying to take advantage of somebody who can barely afford the work.

Very honest. Informative and thorough. Wouldn't take my Subaru anywhete else.read more