The help I received from the staff was GREAT! They did everything needed to get my Battery Cable…read moresituation resolved and allowed me to get back on the road.

I went into the store yesterday, Sunday morning, and the lady that was working was very unpleasant…read moreto interact with. She seemed very hungover, both on the phone and in person, and wasn't much help. She refused to help me install the new tail light I just purchased -- despite me being the only customer in the store -- and she just acted like she was annoyed by my presence from the time I walked in.

Devin helped me tonight. He was knowledgeable, professional…read moreand kind. Thank you, Devin.

I'll never shop here again. The customer service was horrendous. Nothing like getting yelled at by…read morethe customer service lady for their mistake. I bought an oil filter to change my oil. They gave me the wrong filter. The filter went on the car but did not seal. When I turned the car on, the oil blasted out all over my shop floor. I called and the manager told me sorry, and they would make it right. I tell him thanks, it's alright, everyone makes mistakes. My wife was by Napa in Lewiston, so I asked her to grab me an oil filter, some floor dry and oil, so she didn't have to drive across town over to Clarkston. I couldn't drive my car with no filter or oil. I told the manager at O'Rielly's she was buying the stuff at Napa. He told me they would make it right and reimburse me. When I went in, I was very patient. The lady farted around for at least a half hour. I was very patient until the lady at the front started yelling at me because I had my wife grab the stuff at Napa. She said in a very angry voice, "NEXT TIME WHEN YOU BUY SOMETHING FROM US AND YOU NEED A REPLACEMENT, BUY IT FROM US. I looked at her in disbelief and said, "Please make sure next time when I come in for something you give me the right product. My shop is a huge mess. Are you going to come clean it up? Now, I have to go home and clean it up. I'm the one who has wasted a ton of time. I'm the one who had to come back over here to get reimbursed. I'll tell you what, you make sure I get the correct part, and neither one of us will be in this mess. " She stomped off and went to the back. No apology. No sorry for the mistake, but yelled at and chewed out by the service person. I know where I won't buy anything again. Rarely do I get angry, but the way she acted, when it was their mistake, is unacceptable and not a good way to do business.

2013 Accord EX-L V6…read more TLDR: Module Master is awesome, US Postal Service is shite. Warning lights came on at first intermittently, then always. ABS, LDW, FCW, traction control, tire pressure, and one other (maybe airbag). In the message spot inside the speedometer it flashed LDW failed and FCW failed. Also the BRAKE light stayed on all the time even though the parking brake was released, and the start/stop button* stopped working correctly. (normal 3-part cycle was not in effect; required two pushes to turn off the engine, continued to beep after engine off, did not make "zip" sound when turning off - but door locks and remote still worked). *the answer to a question nobody was asking So I googled around and the symptoms matched what people were saying about it being the VSA module (aka ABS module). New ones are 1700-2500 from the dealer, so I was more than willing to try to have it rebuilt. The reviews for Module Master were glowing, so it was on. I called them with a couple of minor questions which were quickly and easily answered by a friendly human. Made the decision to send my unit to Module Master for repair. I'm not a mechanic and don't have a full suite of tools, so the hardest part was getting it off the car. I won't go into the details, but suffice it to say that when I got the part back the invoice had a notation that it was received with grind marks on the housing... BTW I left the hydraulic part on the car (covered the exposed portion and the giant harness connector with Saran wrap) and the car continued to function with all the warning lights on. It accelerated and braked normally, but didn't have ABS and the other nannies. So the car was never out of service and I also didn't need to bleed the brakes when I reinstalled the unit. I shipped the part to Module Master using Fedex Ground, which took exactly a week to deliver the unit to them late on a Friday afternoon. By Monday evening I got the email that said they were shipping it back. I had chosen and prepaid USPS Priority Mail "1-3 business days" service; The estimated delivery date was for 6 days after the "a shipment from order # xxxxx is on the way" email. In the event they did not deliver it by 9 pm Saturday as the USPS tracking website promised; at 9PM saturday they updated it to delivery by 9 PM Monday. So much for 1-3 days and for their tracking website's accuracy. The USPS is clearly dying, which is why I chose Fedex for shipping the unit to Idaho, but they were super expensive and super slow too. Anyway when I finally did receive the rebuilt unit, it was carefully and neatly packaged. It looked brand new [except for the grind marks - lol]. It was clean and smelled of cleaner. There were 4 screws included to reconnect it to the hydraulic unit (I did put in my order comments that I had destroyed the screws while taking it off and would appreciate some new ones if they had them, so not sure if this was just for me or if everyone gets new screws - there was no interim communication from Module Master other than the shipment is on the way email). Tiny nitpick: The screws they sent were a few millimeters shorter than the native screws - but they work. There was also the plastic frame-like part that helps connect the pins on the module to the car's wiring harness, and instructions on how to put that on. It may have stayed attached when I sent the moddule to them. There were also instructions about the prongs (iykyk) - Basically a very high level of attention to detail. Putting it back on the car was a lot easier than taking it off, and the moment of truth arrived. Test drove the car, and immediately the BRAKE and ABS lights were off. Others were still on. Drove for 5-10 minutes; the car still worked as before. Turned off the car while I did an errand. Turned it back on, and lo: NO MORE WARNING LIGHTS!!!!! AND THE IGNITION WORKED NORMALLY AGAIN! The ZIP sound came back! Tried out FCW and ABS and both worked. Basically a 100% success. Total cost ~300 for repair plus shipping, and another 85 for a decent dremel clone from harbor freight to grind the screw heads to accept a slotted screwdriver instead of the stripped TORX head, ~15 for replacement plastic clips for the fender liner (it is possible to get them off without breaking them and then reuse them, but new ones are fairly cheap from Ama) and sunk costs for the various tools I already owned, plus the time and effort spent on getting the thing off and back on. Savings at least $1000, quite probably more. Satisfaction of diagnosing a problem and fixing it, and depriving a predatory racketeer - er, I mean, dealer service department - of my money: Priceless. If you need your VSA module rebuilt and can get it off your car yourself, I wholeheartledy recommend Module Master for their straightforward process, quick turnaround, attention to detail, and topnotch quality of work. Oh, and they warranty it for 5 years. Use Module Master! They're great!

fantastic. So happy to have the module rebuilt for my daughter's 2013 Honda Accord. Saved so much…read moremoney, and running great now. Customer service with Module Master is also top notch. You don't see that very much nowadays. Definitely do business with these folks.

I love this place! I much prefer it to O'Reilly's The guys…read morehere are so helpful. I recommend it as the best auto parts place in town. 5 stars

You normally don't get reviewed for car parts stores. But I was so impressed by an employee I had…read moreto post! I purchased a brake light and a head light there last weekend and asked them to change the brake light for me. They of course did it with no problem. Knowing my headlight is hard to get to I was planning on taking it to a car dealership to pay for the service to get it done. Lo and behold Chris from autozone was fantastic. Offered to try to change it and actually accomplished it!!!!! I will always be a customer of auto zone, in fact I will call ahead when needing my headlight changed and ask for Chris. He was fantastic!!!

I bought a new battery, and they came out and installed it for me at no charge. They were super…read morehelpful on the phone, too, when I called ahead to make sure the battery was in stock. PS: Now renamed to O'Reilly's Auto Supply.

Hello, I had Alexander Reddington help me and he was very rude to me. I asked him top help mike…read morefind some parts for my car and he started swearing g and yelling at me. I usually get nice employees there but that man has got to go. I am a regular customer and always get good employees. It also bugged me that he wrecked of weed. They should be drug testing employees as it continues to be a problem.

I actually hope something goes wrong with my car so I can stop in at Napa in Moscow, ID and get the…read morepart I need as well as some cheering up. These guys are great, alway make me feel taken care of and they entertain with their eagerness to help.

I always have a smooth experience here, the staff is very helpful and friendly, and I will…read moredefinitely be coming back soon!