Had a battery that was on its last legs. I was able to drive to the business on a Sunday morning…read moreand the two gentlemen were super attentive. They located the correct battery for me and even installed it for free. I was in and out of there in less than 15 minutes. Exceptional service, and very friendly and knowledgeable people work there. I highly recommend this location and this chain. Thank you! UPDATE; I took down my earlier review where I said d the dealer told me this business gave me the wrong battery. I've since learned I was misled by the dealer. O'Reilly is a great business and I trust them.

Salesman was nice. The Jackass who blew the leaves across the commercial vehicle I drive was not…read more I washed it in the morning because I'm required to keep it clean. I was in an out of the store in fifteen minutes, long enough for a whole parking lot of wet leaves and sand to be blown across my vehicle. Yes I had to go back to the Carwash. Yes I returned the two headlights I just purchased and stopped at their competitor. Idiot. Don't blow sand and wet muddy leaves across anyones car. Next time you might have to deal with the driver more dramatically. Won't ever go back to any O'Reilly's. There was no reason this should have happened other than a miserable stupid employee who clearly doesn't care. So O O O O'Reilly's.... Bye.

We were driving on I-10 heading towards from DeFuniak Springs FL en route to LA when the…read moresupplemental braking system that brakes the car we flat tow behind our RV quit working. This puts added pressure on the RV's hydraulic brakes. I called the InvisiBrake's manufacturer, Roadmaster Inc, for assistance. They gave us the name of Humphrey's to have it checked. I called them and they got us in as soon as we arrived. They were able to troubleshoot and repair the problem (blown fuse and a wire that came loose) for a very reasonable charge. We were back on the road in about 3 hours, which included the mechanic's 1 hour lunch break. These folks were very friendly, knew what they were doing, and got the job done quickly and for a good price. I would definitely check with Humphrey's for your hitch & trailer needs in the Pensacola area.

I'm giving these guys a 5, but they honestly deserve higher. I called yesterday after Key Marine…read morerecommended them. My boat trailer was in bad shape. I bought it that way. They quoted me a week turn-around time, but to my surprise it was the next day! They made my trailer look brand spanking new! There were 3 employees that I worked with and each one went well above and beyond to help me. I'm amazed at how kind they were and the craftsmanship. Thank you so much, I'll always come to you. I didn't post any before pics, but let's just say, we don't know how I got the boat & trailer there... God was definitely watching over me. They told me it was fine to bring my boat on the trailer too. That was a convenience.

This shop said it would be $600 to replace a single wheel bearing (the cost of labor was $400 on…read morethis piece) and an additional $500 to change the rear break pads and rotor. also they don't close at five. I attempted to pickup my car at 4:50 due to the pricing (and my only ride just got off work) and got told off saying they were closed. overall just go to a place that knows how to set up their times correctly.

Got every aspect of professional service. I personally expect to encounter the following traits…read morewhen I know I'm going to spend money. Honesty, knowledgeable, experienced polite staff, fair prices and above all clear concise communication. We agreed to having a large amount of work performed. Mark is a class act. His estimate was on the money. Before he started turning a wrench he verified with me what they actually found. We agreed to proceed with the repairs so the vehicle would be safe, dependable and a pleasure to operate. Do not pass this repair shop next time service is needed from a simple oil change to a complete and complex engine rebuild. Just bottom line. These are good people.

Free waters and coffee for paying customers. Restrooms clean and in working order. Staff brought…read moreout and extra chair for me to sit in while I wait, that was very thoughtful and nice. Knocking a star off because there are cheaper options for an oil change for my car. A newer model (2024) and I paid around $100* for an oil and filter change (plus labor) at this location.

Brought my Nissan Sentra with CVT transmission issues here for a full diagnostic. I clearly put in…read morewriting that I wanted both ECM & TCM codes read and transmission fluid pressure sensor data pulled. Instead, I was charged $125 for what felt like a basic OBD scan (same P0846 code I had already gotten for free at O'Reilly Auto Parts). I called for an update and the call was disconnected, would not be shocked if they hung up on me since I was very firm on the he call. They had told me they would call me back, but never did. No way should they have needed to keep my car overnight; I dropped it off in the morning and was told I'd get an estimate later that day, yet I only got the same vague "you need a new transmission" answer the next day. They quoted $4k-$6k for a replacement CVT without providing the live data, freeze-frame data, or proof I requested. I was shown a jar of dark fluid with metal debris, but there was no confirmation it was from my car. Overall, I left feeling underwhelmed to put it mildly. This was more about selling a transmission replacement than giving me the thorough CVT diagnostic I paid for. I would not recommend this shop.

good service!!! We had questions and he answered them well thank you so much for your service!!read more

Used transmission. Over promised, under delivered, overpriced, poor workmanship (missing fasteners,…read moredid not properly reinstall gear shifter). Had to take it to the dealership to fix improper installation for extra $270.

David was extremely friendly. He sat aside a current job to pickup our vehicle and look at it…read more He offered excellent customer service and gave us honest answers. We asked our questions and he answered them exact and didn't hesitate to be honest. I appreciate the honesty and integrity that was used in our needs there.

This is the second time we took our vehicle there. Both times he has been fast and friendly. He…read moreworks with you for times and the pricing is amazing compared to other repair shops. He doesn't sell you bull crap repairs either. Straight to what the exact problem is and that's it. We will definitely be coming back for future repairs.

Review of Service: 2015 Toyota Prius Hybrid Repair…read more ​Rating: 1/5 Stars ​This review outlines a highly unsatisfactory experience involving multiple attempts to resolve a recurring issue with our 2015 Toyota Prius Hybrid, resulting in significant cost and an ultimately undrivable vehicle. ​Initial Service & Failure: Our vehicle was brought to Starr's with a confirmed diagnosis (from a Toyota dealership and a second independent shop) requiring a replacement of the electric water pump (EWP). After this repair was completed, the core problem--a recurring hybrid system alert forcing the car to shut down--returned almost immediately. This demonstrated the initial repair, despite being based on external diagnosis, failed to resolve the root cause of the vehicle's functional failure. ​Second Service & Misdiagnosis: During a subsequent tow back to Starr's, the small accessory battery was unintentionally depleted. The shop diagnosed the issue as a faulty battery, charging us $700 for a replacement, yet failing to address the fundamental hybrid system alert that necessitated the tow. The owner later stated that replacing the battery would have "permanently erased existing codes," a claim that raises significant professional and technical concerns regarding the shop's understanding of modern vehicle computer diagnostics and permanent fault storage. ​Conclusion: After two service attempts and substantial expenditure, the car still exhibits the exact same critical hybrid system failure and is currently undrivable. We caution prospective customers that our experience indicates a lack of capability to properly diagnose and resolve complex hybrid vehicle systems, leading to costly and unsuccessful repairs.

They are fast with their diagnostics and the repairs at a fair price, I will definitely go back…read morethere for repairs on my other three vehicles when needed

GREAT Customer Service !!!! These guys know what they are doing !!!!…read more I HIGHLY RECOMMEND !!!!!

Positive: honored the work done and warranty…read more Negative: used cheap non OEM parts the first time that lasted less than 6 months. Also, I asked them to look at the front hubs and lockers on my 4x4 truck. It's been one week, and the hubs are humming badly while I'm on a family trip. Guess I'll have to bring it to a shop that knows 4x4 trucks and gets the job done right the first time and not the third.