They can't change batteries out , but it only one person. That not my problem . DONT GO HEREread more

Their inventory. Had the parts that I needed. Staff was knowledgeable and very professional…read more Courteous and friendly help.

My battery died, and they don't have stuff to change it out. What the point of the warranty. DONT…read moreGO HERE

Got my part quick that wasn't in stock the only downside was when standing at the counter the…read moreperson checking me out was playing on her personal phone. When you have customers wait until they're gone before getting on your personal phone to text or play games.

To me, visiting the McDonough shop is like being a (hungry fat) kid in a candy shop, I always see…read moresomething new and that I want. I've always received top-notch customer service, from the time I walk in the door, through the purchase process, and checkout. The place is always clean, neat, and well stocked. I realize we can all have a bad day or experience, but Summit's folks have always tried try to make me successful, and I appreciate them. I do wish their prices were a little lower, but that's just because I'm a tight fisted miser.

Purchased a motorcycle battery 4 months ago. I was experiencing some issues with it. Some…read morehesitation when starting. A Harley dealer determined it was not working properly. The dealer replaced it. Motorcycle is now operating properly. I contacted Summit Racing. They reviewed my request for a refund and approved it on the spot. I am very pleased with with my total experience with Summit Racing Equipment. The price was excellent. Got it quickly. Customer Service was excellent. I don't write reviews unless I had a very good or very bad experience. Ed

Went here to get a replacement battery for my key fob. Be advised that they cannot replace the…read morebattery for you but if you know how to remove your key fob battery they will give you the new battery to replace yourself. They just are not allowed to touch the key fob.

10/10! Yasaman was the greatest person to talk to about all my car needs. She was speedy and her…read moreservice was amazing. I came in irritated about my car and left with the satisfaction of having all my parts and knowledge of what was needed

*** edit Autotek has since reached out and provided exceptional service. They looked at the damage…read moreand agreed to replace the brake light. It was a very fast and proffessional service. *** My review is about the customer service of auto tek and NOT about their products. Back in March (2016) I brought my car in to get it tinted. Total 5 windows tinted. Goes as planned and they finished in about 3.5 hours, excellent. 2 days later the back tint starts to roll. I go back to the shop and have them fix the problem. While fixing the problem, they noticed a defect on the left tint and decide to re do it. A week later and I notice small particles trapped under the tinting of the side tint and also some air pockets from the back tint. I bring it BACK to the shop but they said I need to set up an appointment almost a month later to get it fixed. During the examination of the defects one of the guys said he'd rather not have to redo the back window.. And rather leave the particles trapped between the tinting. (They eventually redid them both.) I left with my appointment scheduled and I went back in May. They finished in about 2 hours but the amount of scratches on my rear brake lights is unbearable. to this day I have not returned to get it fixed. But there are still some tiny bubbles on the back window.

I had my TPMS sensors replaced at Auto Tek Customs. The quality of customer service by the owner…read moreand the staff was impeccable. The owner even took the time to answer questions about my JK. I'm so thoroughly impressed with Auto Tek Customs that I'll be making another appointment for my JK. Auto Tek Customs WILL be my JK customization authority moving forward!

The O'Reilly's on Racetrack Road in McDonough is the best one I've ever been to! Edgar helped me,…read moreand he was very kind and has very good manners. This old granny appreciates that! He greeted every customer as they came in, and is extremely friendly. He asked an associate to get something for him off the shelf, and spoke to her respectfully and said please and thank you. He even helped me get my stuff to the car. I will always come to this store from now on. Thank you, Edgar!

Always super helpful! Originally came in tentatively for a brake light switch but the guy told us…read moreit didn't sound like that was the problem. He didn't have to come out to check out our brake lights but he came out and put them in to make sure they'd work.

I went to this location on Friday,first off they barely spoke when I walked in.I ask the (fat lazy…read more)gentleman ,could he let me know when I purchase my battery,he said no because they don't have that type of system. The guy then ask me do I know the size of battery,I said no,then he ask me do I have the receipt ,I said no.Then he said we can put battery on cars no more. I didn't ask him to put no battery in my car.i walked to check my information on battery ,then noticed on the window that they check batteries I walked back in and ask could he check my battery he looked at me like you see it's almost to for me go.After that he walked out so slow,and told me I need to pull my car up and wasn't a little bit from the curb,he say can I pull up .I ask him are you serious ..And the 2 ladies walked out like they about to do something .What I am saying hiring some people who want to help your customer ,the 3 people you have suck.I went to forest park,I had no problem .

I love these people. I've been doing business here for years. Small stuff, mostly. Filters and…read morelights and minor parts for whatever is in my garage. But I've always found staff to be knowledgeable and helpful. No nonsense. For instance, I recently found an older, Napa Gold oil filter in my garage that fit a car I recently sold. I called the store and Sandra quickly confirmed the filter was for the old car, and that they could exchange it for a new filter for me plus or minus whatever the nominal price difference was. Turns out they owed me 50¢. This store lacks the hype and the glitz you'll find at other major auto parts stores. But their people will make sure you get what you need.

Customer Service Complaint - AutoZone Store #725 (GA-42, McDonough, GA)…read more I am writing to express my disappointment with the customer service we received at AutoZone Store #725 on GA-42 in McDonough, Georgia. Before driving to the store, we called to get a price quote for replacement headlights for our **2014 Infiniti QX80**. We spoke with **Gireesha S., Sales Manager**, and specifically asked for the price of the headlights. She repeatedly stated, **three separate times**, that "all headlights range from $20 to $35." To make sure there was no misunderstanding, we asked again and even confirmed that we were asking about a 2014 Infiniti QX80. Each time, she assured us that all headlights fell within that price range. Based on that information, we drove approximately 4.7 miles to the store with the intention of purchasing the headlights. Upon arriving, another associate assisted us. Instead of guessing, he looked up the correct part and informed us that the headlights cost significantly more than what we had been quoted over the phone. We explained that we had just spoken with Gireesha, who repeatedly quoted us a price range of $20-$35. The associate brought Gireesha to the front. Before she approached us, we overheard her telling the associate, "I know, I know, I told them wrong." When she spoke with us, she admitted she had quoted the wrong price and then asked if we had said it was for a BMW. We never mentioned a BMW, and she never asked for the year, make, or model before giving us the incorrect pricing. Instead, she simply repeated that "all headlights were $20-$35". While Gireesha did acknowledge that she made the mistake, she refused to honor the price she had quoted. Her explanation was that the store was busy and that she made an error. However, if the store was too busy to provide accurate information, she should have taken a moment to look up the correct part rather than repeatedly providing incorrect pricing. A simple lookup could have prevented us from making an unnecessary trip. Gireesha then contacted the store's General Manager, **Bailey**, for guidance. Unfortunately, Bailey was dismissive and unwilling to consider the situation, even after being told that Gireesha admitted the mistake. Bailey immediately refused to honor the quoted price and showed little interest in resolving the issue. When I stated that I intended to submit a complaint, her response made it clear that she simply did not care. The only resolution offered was a 10% discount, but that does not address the real issue. This complaint is not about the money. It is about accountability, professionalism, and honoring commitments made to customers. When a manager repeatedly provides incorrect information and admits the mistake, the company should take responsibility instead of expecting the customer to absorb the inconvenience. As a customer, I expect honesty, accountability, and respect. Instead, we experienced poor communication, indifference, and a complete lack of customer care from store management. I hope AutoZone will review this incident, provide additional customer service training for the managers involved, and reinforce the importance of verifying information before quoting prices to customers. Most importantly, I hope AutoZone encourages its managers to take ownership of their mistakes and make reasonable efforts to resolve customer concerns. Thank you for your time and attention. I look forward to your response.

On the corner of Zack Hinton parkway and 42 right next to checkers was service with a smile by Mr…read moreAdam the manager! He was helpful in getting me what was needed for my vehicle. Great service goes a long way for me. This will be my go to for auto parts! Thank you so much Adam!!!