tell me why I call not even 5 mins ago to ask a price on sway bars and the lady that answers the phone has no idea what I'm talking about or even how to spell it and suggested I call some where different. never again. last time I ever even consider them. And I called the talk to a manager turns out it was the manager that don't know how to spell and don't even know what a sway bar is. Then she gonna say she didn't know what I was saying. Um when i said sway bar she replies can you spell that for me. Like ok then. They just lost a customer read more

Very helpful. After shady mechanic (who i find used his "business" to sexually prey on women customers) didnt communicate about part availability after parts were paid for, i went to AutoZone myself. Found the prices he charged were more than what i wouldve paid for them at AutoZone had i bought them myself. They explained "mechanics" will charge more thinking customers won't call behind them. I appreciated the honesty and decided to go to the dealership. read more

I was in ATL traffic traveling from Tupelo to Savannah on a weekend right before Christmas and my charging voltage dropped off to 8V on the cluster gauge. I made it into the Autozone parking lot and began diagnosing. My volt meter in the truck went belly up so I bought one inside. Checked and verified, the alterntor wasnt charging. They didnt have one in stock so they got one coming from their local warehouse THAT DAY. I called around to two nearby auto parts stores to try and locate one that maybe someone had on hand, none of them had one in stock and none of them could get it until the following day. I got the alternator installed in their parking lot that evening and it fixed the issue. I was in and out of that store over a half dozen times that day for parts, tools, the rest room, and to warm up! That group of guys and gal got me back up and running. I sincerely appreciate it. read more

Carlton was an exceptional associate from this particular Auto zone, we went to Ellenwood Ga store first and the people there were incredibly ignorant. We told them what we need and they couldn't find what we needed, they suggested we use duck tape to fix the problem. So, we called the North Henry store, Carlton was on the ball, helped us immediately, had the part ready for us as we walked into the store had no problem and it was exactly the part we needed. The Ellenwood store seemed to not care about our situation or even looked up the part when asked. Auto Zone needs more people like Carlton. read more

Our work truck had been having issues with a duralast battery that was under warranty. We went to the store to charge it but it was a bad battery. Rep was unable to pull up the account, Adrian the store manager stepped in and made it right for us. Customer service for this location is improving. read more

I went in to get windshield wipers and asked if they could put them on and the sales person behind the counter said if I buy a gallon of windshield washer fluid he'll put them on for me. I'm pretty sure that's not the way it works. I'm very disappointed that they forced me to buy windshield wiper fluid in order to put my wipers on.Especially when I spent $43 for the wipers. read more

It's seems everyone hates their job here. I always know what my part is that I need so it goes okay. I would never come in here needing someone's help. read more

Went back to this location recently Ashton Adrian and Darius made my experience much better than i expected. They got me the right parts i needed for my 09 Chevy as well as gave me great advice with great sense of humor as well. These guys almost made me feel like family. I Won't shop anywhere else for my parts. read more

Carlton was a great help! I needed a new battery and he helped me find the right one for my car, installed it, and gave me some tips on how to keep my car in better shape! I was in and out in less than 30 minutes! 5 stars for quality service and efficiency! I live in smyrna now and I'll definitely make my way back to this autozone if my car needs anything else! read more

The absolute worst customer service ever. Please visit another location. I had to return an item and not only were they rude they were unprofessional. The cashier kept screaming for the manager because he had his earplugs I. His ear listen to music. They were not helpful and they won't get my business again. Instead of getting in the zone get out. read more

They lied to me so they didn't have to take the tool that I rented from another location. If they can't even do their jobs, what makes you think they can tell you what's right for you car. Don't waste your time here, go to orelliys, advance, or Napa. read more

I'm not one to go on line and write reviews or even contact the regional headquarters about an employee but I want to tell you about Carlton Billings. I was downtown Stockbridge shopping and out of the clear blue my car decided not to start, here's this ole lady panicking as I needed to get home in order to pick up my granddaughter off the bus. Got a jump start and headed to Auto Zone where I was greeted by Carlton. He tested my battery and yes it was the battery (almost 5 years old, had to go sometime). I asked Carlton if he could replace the battery, he didn't hesitate and immediately said yes. You can tell by people's reaction if they don't want to do something extra, and this was extra as it wasn't just pulling two prongs off of the battery, several things had to be disconnected. Carlton Billings is by far one of the MOST professional, sweet spirited, kind, soft spoken guys I have ever met. I hope Auto Zone takes care of him and realizes the kind of employee they have working for them... best of the best I promise. read more