I get the correct part for my car and the parts reps are friendly…read more The women and men get the job done well. I have been using them in this area for 12 years. S.Bradford US Army Retired This is the Mcdonough,Ga 725 Macon Hwy Mcdonough Ga

Customer Service Complaint - AutoZone Store #725 (GA-42, McDonough, GA)…read more I am writing to express my disappointment with the customer service we received at AutoZone Store #725 on GA-42 in McDonough, Georgia. Before driving to the store, we called to get a price quote for replacement headlights for our **2014 Infiniti QX80**. We spoke with **Gireesha S., Sales Manager**, and specifically asked for the price of the headlights. She repeatedly stated, **three separate times**, that "all headlights range from $20 to $35." To make sure there was no misunderstanding, we asked again and even confirmed that we were asking about a 2014 Infiniti QX80. Each time, she assured us that all headlights fell within that price range. Based on that information, we drove approximately 4.7 miles to the store with the intention of purchasing the headlights. Upon arriving, another associate assisted us. Instead of guessing, he looked up the correct part and informed us that the headlights cost significantly more than what we had been quoted over the phone. We explained that we had just spoken with Gireesha, who repeatedly quoted us a price range of $20-$35. The associate brought Gireesha to the front. Before she approached us, we overheard her telling the associate, "I know, I know, I told them wrong." When she spoke with us, she admitted she had quoted the wrong price and then asked if we had said it was for a BMW. We never mentioned a BMW, and she never asked for the year, make, or model before giving us the incorrect pricing. Instead, she simply repeated that "all headlights were $20-$35". While Gireesha did acknowledge that she made the mistake, she refused to honor the price she had quoted. Her explanation was that the store was busy and that she made an error. However, if the store was too busy to provide accurate information, she should have taken a moment to look up the correct part rather than repeatedly providing incorrect pricing. A simple lookup could have prevented us from making an unnecessary trip. Gireesha then contacted the store's General Manager, **Bailey**, for guidance. Unfortunately, Bailey was dismissive and unwilling to consider the situation, even after being told that Gireesha admitted the mistake. Bailey immediately refused to honor the quoted price and showed little interest in resolving the issue. When I stated that I intended to submit a complaint, her response made it clear that she simply did not care. The only resolution offered was a 10% discount, but that does not address the real issue. This complaint is not about the money. It is about accountability, professionalism, and honoring commitments made to customers. When a manager repeatedly provides incorrect information and admits the mistake, the company should take responsibility instead of expecting the customer to absorb the inconvenience. As a customer, I expect honesty, accountability, and respect. Instead, we experienced poor communication, indifference, and a complete lack of customer care from store management. I hope AutoZone will review this incident, provide additional customer service training for the managers involved, and reinforce the importance of verifying information before quoting prices to customers. Most importantly, I hope AutoZone encourages its managers to take ownership of their mistakes and make reasonable efforts to resolve customer concerns. Thank you for your time and attention. I look forward to your response.

Good repair. Nothing unnecessary. Quickly fixed. Happy with the repair and ride. Will return. Would…read morerecommend.

When ever we need tires for our 5 vehicles we always go to H&A tire, Bart always takes care of our…read morefamily for all our tire needs! We've been going there for almost 20 years now and always leave satisfied with all our tires we get there.

I made the reservations the same day and went in for 4 tires. I was afraid on arrival because it…read morelooked crowded but they took my keys and went to work quickly after arrival. Very impressed with their professionalism, service and speedy service. The staff was friendly and facilities very clean.

I have personally had all 5 of my cars and multiple sets of tires serviced at this location. The…read moreyoung man Jay has helped me almost everytime and he knows what he is doing. I think they have the best prices and service out of anyone around.

Absolutely terrible experience. I showed up right when they opened and was the second customer…read morethere. I parked directly in front, clearly visible, expecting at least basic acknowledgment. Instead, one of the technicians rolled display tires right in front of my car like I didn't even exist--no greeting, no eye contact, nothing. Just completely ignored. I stood there for about 15 minutes while they casually went about their business. Then another customer pulls up, walks inside, speaks to that same technician, and suddenly he's right back outside grabbing a jack and immediately servicing that vehicle. So let me get this straight--you ignore the customer who's been standing there waiting, but jump straight to the next guy who walks in? That tells me everything I need to know about how this place operates. This wasn't about being busy. This was blatant disregard and zero respect for customers. I left, and I won't be back. If you value your time and expect even the most basic level of customer service, go somewhere else. There are plenty of professional shops out there--this is not one of them. Would give zero stars if that were an option.

Had a lift kit and tires installed on my 2023 Nissan frontier I was very impressed with the quality…read moreof work that was done l will definitely be giving them my business my truck looks great!!

I had never shopped at this store before, but my headlight went out and I happened to be driving by…read morethe McDonough location when I saw it. I'm so glad I stopped in. Kim was amazing from the moment I walked through the door. She immediately stepped in to help, walked me through my options, and clearly explained what I needed to do. Her kindness, patience, and willingness to help really stood out. This is exactly what customer service should look like -- the kind of genuine care you don't see nearly enough anymore. If you stop by this location, definitely ask for Kim. She's fantastic!

I would like to thank Mrs. Kim & Mrs Tara for being so great at helping me and assisting me with…read moreall my needs, not only helping, but going above and beyond what is asked. thank you so much. Definitely coming back 11/15/24................................... its store number 2017. .............ps we definitely need more caring employees like them!!

I had an excellent experience with Road Wise Towing and Roadside in Atlanta. I needed roadside…read moreassistance after my car suddenly broke down, and they arrived much sooner than I expected. The driver was courteous, professional, and made a stressful situation much easier to handle. They took great care of my vehicle, explained the process clearly, and the price was fair with no surprises. It's reassuring to know there's a reliable towing company you can count on when you need help. I highly recommend Road Wise Towing and Roadside to anyone looking for fast, dependable service in the Atlanta area

The team at TireSouth did an amazing job. Was taken care off with no issues. Will be back.read more

I didn't have an appointment but I was able to get the TPMS sensor replaced and light reset, they…read morehad the parts in stock and the price was reasonable.

Tay and Crew were awesome!!! Eric (a customer) was helpful as well!!! I tried on several helmets…read more So... obviously I have a big head... and Tay well... let's just say Tay "tried to be nice about it!!! Lol! But he was awesome! I really wanted a Bluetooth helmet but hey... I'll upgrade to that! Thanks Tay! I love my helmet!!!

Glad they are around. Friendly service. Clothing has to be tried on in person rather than guessing…read morewith online purchases.