I get the correct part for my car and the parts reps are friendly The women and men get the job done well. I have been using them in this area for 12 years. S.Bradford US Army Retired This is the Mcdonough,Ga 725 Macon Hwy Mcdonough Ga read more

Customer Service Complaint - AutoZone Store #725 (GA-42, McDonough, GA) I am writing to express my disappointment with the customer service we received at AutoZone Store #725 on GA-42 in McDonough, Georgia. Before driving to the store, we called to get a price quote for replacement headlights for our **2014 Infiniti QX80**. We spoke with **Gireesha S., Sales Manager**, and specifically asked for the price of the headlights. She repeatedly stated, **three separate times**, that "all headlights range from $20 to $35." To make sure there was no misunderstanding, we asked again and even confirmed that we were asking about a 2014 Infiniti QX80. Each time, she assured us that all headlights fell within that price range. Based on that information, we drove approximately 4.7 miles to the store with the intention of purchasing the headlights. Upon arriving, another associate assisted us. Instead of guessing, he looked up the correct part and informed us that the headlights cost significantly more than what we had been quoted over the phone. We explained that we had just spoken with Gireesha, who repeatedly quoted us a price range of $20-$35. The associate brought Gireesha to the front. Before she approached us, we overheard her telling the associate, "I know, I know, I told them wrong." When she spoke with us, she admitted she had quoted the wrong price and then asked if we had said it was for a BMW. We never mentioned a BMW, and she never asked for the year, make, or model before giving us the incorrect pricing. Instead, she simply repeated that "all headlights were $20-$35". While Gireesha did acknowledge that she made the mistake, she refused to honor the price she had quoted. Her explanation was that the store was busy and that she made an error. However, if the store was too busy to provide accurate information, she should have taken a moment to look up the correct part rather than repeatedly providing incorrect pricing. A simple lookup could have prevented us from making an unnecessary trip. Gireesha then contacted the store's General Manager, **Bailey**, for guidance. Unfortunately, Bailey was dismissive and unwilling to consider the situation, even after being told that Gireesha admitted the mistake. Bailey immediately refused to honor the quoted price and showed little interest in resolving the issue. When I stated that I intended to submit a complaint, her response made it clear that she simply did not care. The only resolution offered was a 10% discount, but that does not address the real issue. This complaint is not about the money. It is about accountability, professionalism, and honoring commitments made to customers. When a manager repeatedly provides incorrect information and admits the mistake, the company should take responsibility instead of expecting the customer to absorb the inconvenience. As a customer, I expect honesty, accountability, and respect. Instead, we experienced poor communication, indifference, and a complete lack of customer care from store management. I hope AutoZone will review this incident, provide additional customer service training for the managers involved, and reinforce the importance of verifying information before quoting prices to customers. Most importantly, I hope AutoZone encourages its managers to take ownership of their mistakes and make reasonable efforts to resolve customer concerns. Thank you for your time and attention. I look forward to your response. read more

On the corner of Zack Hinton parkway and 42 right next to checkers was service with a smile by Mr Adam the manager! He was helpful in getting me what was needed for my vehicle. Great service goes a long way for me. This will be my go to for auto parts! Thank you so much Adam!!! read more

AutoZone Auto Parts - Free check engine and battery testing! - Auto Parts & Supplies Near Me - McDonough, Georgia

This is my first time at this location. It appears well stocked and clean. The three employees that are here all offered to help us. We were given good info on area repair shops and car maintenance. They checked our online light issue for free and were very customer service orientes. read more

AutoZone Auto Parts - Car care time - Auto Parts & Supplies Near Me - McDonough, Georgia

Needed a new battery. Bought a new one and one of the employees tried for about 20 minutes to get the connector off of the old battery since it had corroded really badly. He gave up and I purchased some corrosion spray and sprayed it every few minutes. But was ultimately left in the cold with a dead battery, half way taken off. After about an hour, another employee, Alex decided to give it another try and used every tool he had to pry the connector off. After another hour of standing in the cold using every tool he had, he finally got it off. And had to cut the ring to apply a new one. He installed the new battery and applied lubricant so it won't corrode as bad again. Thank you Alex for all your help in this cold weather, to not leave me stranded tonight! read more

I purchased a starter for my car from this location a while back, but unfortunately it went bad. Despite one faulty part, I received most excellent customer service from the staff. They were very helpful with me, and I could tell they were genuinely interested in assisting me with my problem. Sure, this location's inventory may not be different from any other AutoZone, but I can vouch for the very helpful and friendly staff who provide excellent service. I will continue using this AutoZone location, even if it means I must go a little out of my way. read more

We were in and out in a very short amount of time for replacing a car battery, and Frank did an awesome job. Very satisfied. Thanks!

The guy Adam, is very rude and will not let you speak without interrupting. I will not go back to this location.

My granddaughter and I came to this location and the service was absolutely terrible. We called 30 minutes before we showed up, they told me they'd put the battery aside for me. We showed up around 9 o'clock and the girl that tried to help could not get the battery tester to work, she then asked the other associate and he said one minute, he had to finish up with another customer. We waited and three other customers came in after we did and he proceeded to help them, while we stood there....whatever happened to first come first serve? Very poor service. If I could put no stars I would ! read more

I went to this location to find a license plate cover for my car. When I walked in I asked 2 people what aisle they were on. I looked through their selection and when I didn't find what I needed I was going to leave. As I was leaving one employee was standing at the door. He told me to turn around and when I did, the store manager, DANIEL AMBROSE, grabbed my purse and started taking my personal belongings out and accused me of stealing. He grabbed my sunglasses case and asked me what it was. MY SUNGLASSES CASE. He then put his dirty little fingers in my purse again to grab something else. I felt violated like I had been RAPED. I don't know this man. What if he had COVID?? I'm a woman and he is a man. HOW DARE HE TOUCH ANYTHING ON ME. I called the police for assault and made a complaint with corporate. He had NO right to accuse me of stealing. I ASKED 2 EMPLOYEES WHAT I WAS LOOKING FOR. I WASNT ACTING SUSPICIOUS AT ALL. ESPECIALLY WITH COVID, HOW DARE HE TOUCH ME????? AND PUT HIS HANDS IN MY PURSE?????? AND HE FOUND NOTHING!!!!! HOW MANY OTHER WOMEN HAS HE DONE THIS TO?? read more

Perhaps if I were a man I would have gotten the attention I deserved when making my purchase the first time I probably would have not had to go back to the location ever again. However I returned the wrong item and exchanged it for other products. Each time I received minimum customer care, or personalized assistance like every persons of another gender did. I try to take things with a grain of salt but either I'm not helpless or girls dont matter on that environment. What do I know tho I have 4 brothers I know how to change a tire boys but I'm all woman. read more