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    Honda South - 2023 Type R Interior!

    Honda South

    (240 reviews)

    Customer Service at its best: Chris Yem. I bought Brenda a…read morenew Honda CRV EXL for her 65th birthday. This is only the second new car she has ever owned, and she loves it. This will more than likely be her car forever, so she wants to take good care of it and keep it safe. Her car only has 33,282 miles on it; yes, the Granny who only drives to the store and back and t visit family. I would like to commend Chris Yem, Service Advisor, for his excellent customer service at Honda South in Morrow GA. My wife had scheduled a call back on her 2019 Honda CRV along with an oil change. I ended up in the hospital for three weeks. Grammy B was running back and forth to Emory, taking care of the bills, getting the lawn mowed. That is when Grammy B met Chris Yem. Chris done a great job working her oil change in and rescheduled the recalled fuel pump replacement until she could leave her car with Honda for a few hours. When I returned home from the hospital we wanted to go ahead and schedule the recall work. Chris told us to clear the back seat area and only have about 1/3 or less of the gas in the tank. He had to order the part, then called back to say that he had the part and could do it as early as 2 days. He also offered to do a free multi-point inspection while they had the CRV. They offer a shuttle service so when Brenda brought her Honda CRV to the dealer, Chris wrote the work order and drove her home. A few hours later Chris called and told her the CRV is ready. He printed out and prioritized what was needed along with a predicted timeline each would be needed. Chris delivered the Honda to Grammy B and went over the inspection: (1) Battery Chris pointed out that this is the original battery in her 2019 Honda CRV. The battery is 6 years old, so instead of waiting until it fails replace it now and not worry about where you are when that battery finally dies. In my opinion, great advice so we will have Honda South do that first. (2) Tires: Although her tires have plenty of tread, they are 6 years old and are beginning to show cracks. Over 6 years or more tires will start to rot and can cause blow outs. Chris recommended replacing the tires very soon if not immediately to prevent any problems. Honda will have a good selection of tires for her car and it will be at a good price. If the tires she wants go on sale purchase them. (3) Drive Belts The drive belts do show some wear, small cracks, so this is a good time to take care of that. Possibly when the tires or battery is replaced. (4) Water Pump. The water pump has a small leak. Engine coolant Exchange: Over time engine coolant becomes corrosive and if not changed can cause pe-mature wear on the cooling system. Chris's recommendation was to do both at the same time. He will keep an eye on the leak. If this service goes on sale soon go ahead and do both. I totally agree with Chris. Brake Fluid exchange. Chris said that over time deposits build up and fluid breaks down. This shortens the life of your brake parts such s your calipers. Of course, Honda will inspect the brakes and if they are worn replace them along with the fluid exchange. Transmission Fluid Exchange In near future, before 50k miles When I met Chris, he is one of the politest young men I have ever met. He is a family man. He really cares about his customers and treats them like family. We will be getting all our work at Honda with Chris as our Service advisor. If you have a daughter, wife, family or friend and you drive a Honda I highly recommend taking your car to Chris Yem at Honda South in Morrow.

    Where is Stephanie (Service Dept)???…read more Arrived for my 440p appt at 435p. By 455p, I couldnt take it anymore. Now I have to get out of my car and make someone acknowledgement me...Because the lack of customer service I received from the 2 young men was evident and LOUD. I was just sitting there, looking at 2 young people just shuffling papers and desk hopping back and forth to look busy. All I was looking for was an acknowledgement that I was SEEN...a simple hand gesture to pull forward or walk over to "check me in". Now there were 2 cars next to me and i can understand a backup or delay but, they kept jumping in and out of them too! One after the other...like a jungle gym! They finally pull those cars out and not im just getting blatantly ignored....at least 10 min.... Luckily, a young lady saw the distress and annoyance on my face. It's too damn hot to make a scene...so I thought id write it out while i wait for my car to be serviced. The service manager was somehow made aware. I did not asked to speak to him but he acknowledged i had a slight issue. Face must've said it all. I've been told I cant hide my emotion!! I just dont like being disregarded. I had such a great experience last time, with Stephanie...but this time not so good. I hope this was a day off for Stephanie and the next appt I make, she's here!

    NAPA Auto Parts - autopartssupplies - Updated September 2026

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