Not too long ago I purchased an item for my vehicle at the Advance Auto at 3510 W Genesee St,…read moreSyracuse, NY. It seemed fine for a couple of days then it went sour. I still had my receipt and packaging so the employee on duty made it good with a replacement. Fast forward a week or so. The replacement part went bad. I work a lot and don't get a chance to tend to things when I need to all the time. Such is life. A few weeks later I went back to Advance Auto. This time I did not have my receipt. I had disposed of it thinking it wasn't necessary after the part was replaced. Silly me. The initial encounter with an employee wasn't too promising. No receipt or record in their computer of my purchase since I didn't give my phone number at the time of purchase didn't bode well for me. The guy was just doing his job and following protocol so I have no issue with him. I did ask to see the manager to plead my case. Ron was the manager on duty. I gave him all the details of my problem and had him inspect the part so he could see it was in like new condition and I wasn't trying to scam him.God knows people try! Ron gave the whole situation careful consideration. I don't blame him. When all was said and done the bad part was replaced at no cost to me. For the second time mind you. I will remember Ron's courteousness and making things right for me when I need other automotive products in the future. It's easy and common for people to whine and complain when things don't go their way. Remember to say something nice when things do work out. Thanks again Ron!

good service. i got a good deal on the oil change kit. wooooohoooooread more

I needed sleeves to connect my Y exhaust pipe to my mufflers and didn't really know the size that I…read moreneeded. However, this one employee named Donnie or Donny went above and beyond for me. He went out to under my vehicle and got on the ground on his back to take the measurements himself and make sure I was getting exactly what I needed. I've never felt so appreciative towards an employee for the extra work, this guy deserves a raise or promotion. NAPA Know How baby!!!

These guys are the best! I had more than a few car troubles in 2023 and these guys not only gave me…read moregreat deals on repairs, but also were open and honest with me about problems. Frequently, they'd call me to update me on what was happening/problems I should know about. Even texting me pictures & videos so that I can see what they're talking about. They have fair & decent labor prices which are much cheaper than the dealership, it didn't break the bank. Rich Garcia and his sons are the honest and upstanding neighbors who run a top-notch business. I definitely recommend them!

If you need some auto work done. This is the place to go. Just had my brakes done and was quite…read moreimpressed with service. Literally called the night before and had an appointment the next day. Prices are very affordable. They charge less per hour than most shops and don't take longer then the job should be. On top of that they included 2 bags of one of my favorite beef jerky when I came to pick up. That was a pleasant surprise.

Went in for an oil filter. Service mgr was proactive in looking up the part number, friendly and…read moreensured i got what i needed. Overall pleasurable experience.

Great service. They are ordering a special part for me from Germany for the Merc. It's 2/3rds of…read morethe price Mercedes in Syracuse who have the part in stock. I have a slight feeling that they're a bit of a rip off merchant. So I'll order my parts from here and fit them myself. Save a fortune.

I found this company after being frustrated with years of super costly bills at Burdick's service…read morecenter. A&K was ranked #1 for what I was looking for: A great crew that could work on my SUV which is a German vehicle. The crew had the work done the same day to replace my rear suspension and rear airbag system. They also did it for far less than Burdick quoted me. I think I've found my new mechanic for my BMW X5. Thanks guys!!!

If you're looking for a dealer alternative that understands the automotive enthusiast mindset,…read moreyou've found the right place. A&K Eurowerx is a Volkswagon and Audi specialty repair shop. They'll help you keep your VW/Audi vehicle dialed-in and up to factory spec. If you're looking for a factory+ configuration A&K does that too. A&K can help with performance tunes, suspension will help you get there faster.

CNY Dent Repair (Rob) really knows his stuff. He came to my house and removed 2 dents and the…read moreresults were nothing short of amazing. If you want a dent removed i would recommend "CNY Dent Repair" and "ONLY" them .....

Rob was very easy to talk with to set up our appointment. WOW! What a job he did on a very…read morevaluable car! Had a pretty ugly dent and when Rob was finished ... it was GONE, GONE, GONE! Like never there! This is no exaggeration. His work is nothing short of amazing. I will call Rob again for any kind of dent repair. The result is just like magic. I give Rob at CNY Dent Repair my absolute highest recommendation!