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    AutoZone Auto Parts

    3.0 (2 reviews)
    Closed 7:30 am - 9:00 pm

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    Advance Auto Parts

    Advance Auto Parts

    4.5
    (2 reviews)

    Not too long ago I purchased an item for my vehicle at the Advance Auto at 3510 W Genesee St,…read moreSyracuse, NY. It seemed fine for a couple of days then it went sour. I still had my receipt and packaging so the employee on duty made it good with a replacement. Fast forward a week or so. The replacement part went bad. I work a lot and don't get a chance to tend to things when I need to all the time. Such is life. A few weeks later I went back to Advance Auto. This time I did not have my receipt. I had disposed of it thinking it wasn't necessary after the part was replaced. Silly me. The initial encounter with an employee wasn't too promising. No receipt or record in their computer of my purchase since I didn't give my phone number at the time of purchase didn't bode well for me. The guy was just doing his job and following protocol so I have no issue with him. I did ask to see the manager to plead my case. Ron was the manager on duty. I gave him all the details of my problem and had him inspect the part so he could see it was in like new condition and I wasn't trying to scam him.God knows people try! Ron gave the whole situation careful consideration. I don't blame him. When all was said and done the bad part was replaced at no cost to me. For the second time mind you. I will remember Ron's courteousness and making things right for me when I need other automotive products in the future. It's easy and common for people to whine and complain when things don't go their way. Remember to say something nice when things do work out. Thanks again Ron!

    good service. i got a good deal on the oil change kit. wooooohoooooread more

    John's Auto Care

    John's Auto Care

    4.6
    (10 reviews)

    I want to rate John's Auto a 10 but the site doesn't allow me to. My first experience with John's…read moreAuto was 2 years ago. They did my inspection for my registration. Their customer service is top notch along with their mechanics. I found out that my cabin air filter was absurdly dirty. Supposedly my dealer had changed that on a service call. I needed a new muffler and they replaced that. When I needed new tires, I knew who to contact. Once again, they were super friendly and scheduled me at my convenience. They gave me an excellent price for my four new tires. On top of that, my first rotation was free. I went today to have the rotation done. When I arrived for my appointment, they took my car immediately to do the job. When you need service on your vehicle, call John's Auto. You will immediately hear the friendliness and customer service the minute they answer the phone. Your vehicle will be taken care of like they own it and the price will be beyond belief.

    I blew a tire on the highway. While waiting for AAA I googled the closest garage/mechanic, and…read morebased on the reviews and proximity I gave John's a call. The woman who answered the phone was super nice, talked me through how to look for my tire size, and looked to see if they had one in stock- all on the first call since I was in a precarious situation on a median off a busy highway speed merge. I eventually made it to them and they squeezed me into their busy day, repaired the flat on the spot, and patched it instead of upselling me a new tire. The mechanic was fantastic and friendly, the office was also professional and friendly- and you can tell it's a busy place with a long-time solid reputation. Made it back to NYC on my "new" tire and after my first affordable visit to a mechanic lol, I can't rave about them enough! Thanks John's Auto Care for your help today :)

    AutoZone Auto Parts - autopartssupplies - Updated June 2026

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