Not too long ago I purchased an item for my vehicle at the Advance Auto at 3510 W Genesee St,…read moreSyracuse, NY. It seemed fine for a couple of days then it went sour. I still had my receipt and packaging so the employee on duty made it good with a replacement. Fast forward a week or so. The replacement part went bad. I work a lot and don't get a chance to tend to things when I need to all the time. Such is life. A few weeks later I went back to Advance Auto. This time I did not have my receipt. I had disposed of it thinking it wasn't necessary after the part was replaced. Silly me. The initial encounter with an employee wasn't too promising. No receipt or record in their computer of my purchase since I didn't give my phone number at the time of purchase didn't bode well for me. The guy was just doing his job and following protocol so I have no issue with him. I did ask to see the manager to plead my case. Ron was the manager on duty. I gave him all the details of my problem and had him inspect the part so he could see it was in like new condition and I wasn't trying to scam him.God knows people try! Ron gave the whole situation careful consideration. I don't blame him. When all was said and done the bad part was replaced at no cost to me. For the second time mind you. I will remember Ron's courteousness and making things right for me when I need other automotive products in the future. It's easy and common for people to whine and complain when things don't go their way. Remember to say something nice when things do work out. Thanks again Ron!

good service. i got a good deal on the oil change kit. wooooohoooooread more

I needed sleeves to connect my Y exhaust pipe to my mufflers and didn't really know the size that I…read moreneeded. However, this one employee named Donnie or Donny went above and beyond for me. He went out to under my vehicle and got on the ground on his back to take the measurements himself and make sure I was getting exactly what I needed. I've never felt so appreciative towards an employee for the extra work, this guy deserves a raise or promotion. NAPA Know How baby!!!

I have been trying for 5 days to get my headlight fixed. I went to Walmart every day after work and…read morethey wouldn't take more cars. I got there when they opened and was told it was a 3 hour wait. I told them it's just a headlight but they refused. I actually called around Monday and no one could fit me in. I went to autozone this morning and asked the gentleman if I bought the bulb could he put it on. He immediately came outside and took the old light out and put in the new lightbulb. Didn't even take 10 minutes. I'm so thankful for this man. I wouldn't drive at night and was so worried about getting in somewhere. Awesome customer service!

A woman answered the phone and when I asked if they had a certain part in stock she didn't know and…read moreleft me on hold for over 4 minutes. Poor attitude.. If you don't like your job then find a new one. I will drive the extra 10 miles to a different autozone from now on.

The owner of this company is a major scam artist, I paid his other shop Finger Lakes Harley to put…read morea big bore kit in my 2007 ultra and the very first day I got it back a cylinder went, they wanted me to leave in in an area that wasn't secure just for them to pick it up the next morning instead of coming and getting it right then, well that was my first time I had another three times back to fix this issue and it was never fix mitt of fact I paid them to put parts in my bike because they said that was the issue and it wasn't, needless to say I took is somewhere else, then I had a major wake up call, these idiots put a 103 stick Harley parts instead of the 107 high performance parts I paid for, I tried several times to have them do the right thing and just pay the bill where I had it fixed right but the only thing they wanted to do is pay for the 107 parts not the labor, these idiots expected me to bring it back a fifth time. so be aware of they are scum and very very good at stealing your money, I've tried to get a lawyer but I can't find one to take my case, it's fraud, plus finding out that the runout on my crank was 15k and destroyed two oil pumps but they want to blame me.

The crew here at Performance are excellent. They gave me…read moreeverything I wanted in a bike. The luxury of a bagger and the power to make riding fun. My 2017 Ultra Limited is a real head turner.. Thanks Performance

CNY Dent Repair (Rob) really knows his stuff. He came to my house and removed 2 dents and the…read moreresults were nothing short of amazing. If you want a dent removed i would recommend "CNY Dent Repair" and "ONLY" them .....

Rob was very easy to talk with to set up our appointment. WOW! What a job he did on a very…read morevaluable car! Had a pretty ugly dent and when Rob was finished ... it was GONE, GONE, GONE! Like never there! This is no exaggeration. His work is nothing short of amazing. I will call Rob again for any kind of dent repair. The result is just like magic. I give Rob at CNY Dent Repair my absolute highest recommendation!