I want to rate John's Auto a 10 but the site doesn't allow me to. My first experience with John's…read moreAuto was 2 years ago. They did my inspection for my registration. Their customer service is top notch along with their mechanics. I found out that my cabin air filter was absurdly dirty. Supposedly my dealer had changed that on a service call. I needed a new muffler and they replaced that. When I needed new tires, I knew who to contact. Once again, they were super friendly and scheduled me at my convenience. They gave me an excellent price for my four new tires. On top of that, my first rotation was free. I went today to have the rotation done. When I arrived for my appointment, they took my car immediately to do the job. When you need service on your vehicle, call John's Auto. You will immediately hear the friendliness and customer service the minute they answer the phone. Your vehicle will be taken care of like they own it and the price will be beyond belief.

Myself, my brother, my best friend Al, all use John's Auto Care center. We are all very happy with…read morethe courteous service and prices at John's. We all highly recommend them for your auto care.

This has to be the best garage in Syracuse .I've been to many shops around the area but this is the…read morebest one. Employees are educated and Articulate. Labor prices where the fairest of any garage I've been too.Was quoted a price and was given that price even though more work went into it then previously thought. Everything explained to me during the whole process. Competent,Cheap,Classy. I will surely be back here for all my vehicles needs.

From the owner: New automotive sales & service center located in Solvay, New York.read more

Had my car towed here after being in car accident. They handled most of the paper work for other…read moreinsurance company to pay. Car rental came there to pick me up and I WAS THROUGHLY SATISFIED WITH REPAIR ON MY CAR. All the paint job matched beautifully and Justin and his Dad were very tolerant of me checking on progress etc

Good communication. Loaner vehicle available. Faster turnaround time than even just getting the…read moreestimate from the shop that my insurance company recommended. Great work quality. Prices seemed reasonable. Excellent value overall

I had an appointment for an oil change and car inspection. As always, John the manager was great…read morealong with the mechanics. Very experienced repair shop, honest, accommodating and good customer service every time. I appreciate it! A. Brown

The site to write complaints is inadequate and infuriating. Tried to send my complaint by email but…read moreit was undeliverable. Anytime my car is operating top notch before inspection and it fails with no apparent symptoms, I get suspicious. My car failed due to a broken right sway bar link, so I had it replaced at what I thought was a high price for the part. I asked the manager if this was for one side or both and he said just for the right side since they were left/right specific. This didn't make sense to me since I repair items that are paired like pads and rotors at the same time, Nevertheless, I consented. While I waited, I observed the manager and the serviceman with their torches near the left sway bar link.?? Didn't think nothing about it at the time, nevertheless driving home I heard noise from the rear that wasn't there before. The next day I looked under the vehicle and saw the left sway bar link disconnected at the top. I bought the part for 18.99 + tax and installed it myself afterward. According to the DEX FS maintenance package, I'm not sure the tires were ever rotated, and washer fluid was listed as added and charged when I had filled it myself the night before. The way I am, I don't bother reconciling grievances, I just don't return. I am inclined to say that my store experience has left me not so much as accusatory as I am suspicious with a lost sense of confidence in Midas. Since I do a lot of repairs myself, I do not come to Midas a lot, but you have lost a customer for oil changes. Mark M. (Cicero Store)

Hank Perry and his team are fantastic! They have excellent customer service and always resolve any…read moremaintenance or issues I have with my car. I'm a longtime customer and I would definitely recommend Hank's shop!

Good: 1. I was able to have my vehicle seen the same day…read more Negative: 1. The issue wasn't completely fixed. (My issue was a tailgate that wouldn't open. They got it to open, but it wouldn't lock. They did offer to look at it again in more detail if I could leave the car. While I wasn't pleased, I didn't have time to leave the car. I drove home, used the tailgate once and it stopped working. This time it wouldn't close. I called back to find out where the release was that they used to open it, no answer. Left a voicemail and haven't received a call back. I called again later that day, a few rings and it went to voicemail. 2. Charged a 9/10 of an hour of labor. Here's why I do not feel it was worth the cost. First, it wasn't completely diagnosed so I didn't know what part was causing the issue. Next, the recommendation that it's okay that the tailgate can't be locked is not ideal. Would you feel comfortable having your lived ones return to a car that wasn't locked? Finally, it wasn't fixed. I opened it once, then it wouldn't close. I ended up taking it to the dealership and while it cost more, they also are replacing the latch. Last time I go to an independent service shop. Paid for time spent without a diagnosis or a suitable repair. I could have guessed it was the latch that needed to be fixed.

You're not going to believe this. Over the course of five years, two body shops, two Honda dealers…read moreand an independent service center looked at our 2015 Honda Pilot because it had a clunking sound in the front end. None of the above were successful. Allan and his team didn't give up until they found the source of the problem and repaired it. After five years, the noise has finally been eliminated! Kudos, Allan!

Need better Mechanic's. Bought a Acura RDX 9 months ago for $14000. They tried to repair driver…read moreside mirror, still not right. 2 months in transmission problem. They fixed it and said it's a plug that's easy to replace. Now it's parked because another transmission code showed up. They beat me out of $14000. What can I do?