The lack of customer service is appalling! Jake the manager is the biggest problem with that whole…read moreplace! His attitude towards customers was horrendous! They say no appointments are needed when talking to them on the phone but yet they make you wait forever for a simple job that takes 30 minutes! People come in after you and get served before you! Will take all my business and future business elsewhere, all while spreading the word that this place sucks!

No point in making an appointment. I made one at 10 am for a tire rotation. They didn't pull the…read moretruck in until 11 am and only after I had to go ask what was taking so long. Doesn't make any sense why they would make their customers wait so long for something that should take no longer than 30 min when you specifically made an appointment before hand. People have places to be and have a schedule!! Costco tire center is way better than this going there from here on out.

Have purchased 2 cars over the years from Thurston Honda and both have been terrific as well as the…read moreservice/repair department. Only downer is that folks in the express service department where you drop off the car are sometimes loaded with perfume so it's really hard to stay at in that space for long --way too stinky.

To be honest buying cars have always taken a couple days even paying cash. Luis helped me out today…read moreand within 5 hrs, hour and a half drive each way to lakeport had the car in my driveway. I have never had a more pleasant car buying experience. EVER. Even buying with straight cash cars have taken me 2-3 days to purchase and receive. With Luis he expedited everything. Hands down best car buying I have ever have. I will be coming to Thurston from here on out for my next few cars. Outstanding service. Above and beyond to get the deal dine.

We purchased a new-to-us Subaru a few weeks ago from KFS and almost all of the experience was…read moreexcellent. We showed up on a Saturday afternoon and test drove half a dozen different cars before settling on the one we wanted to buy. The whole time, the salesperson was patient, professional, and knowledgeable, and never pushy or disingenuous. We ran out of enthusiasm for test driving more cars way before he did. When we decided that we wanted to go home and sleep on it before making a decision, the salesperson was surprisingly understanding and not pushy. We came in the next morning and, after some negotiating, bought the car. The negotiations were similarly friendly and non-confrontational and we felt like we received a fair-to-better-than-fair deal. Our only criticism had to do with the person who handled the paperwork for the purchase. They did come across as pushy and aggressive with their attempts at up-selling. We also determined later that some of the information they gave us was misleading or incorrect. One additional note is that the dealership played exclusively Christian praise music the whole time we were there. This is apparently the owner's decision.

This is a very long overdue review, but for those who are in the market for a new vehicle, I'd…read moresuggest a different dealership. Unfortunately, I regret ever coming to Ken Fowler. My husband and I just had a baby, so we were in the market for a bigger vehicle. Online I found a Chevy Tahoe we were interested in so we went to check it out. Upon arrival, we met Alberto, one of the sales representatives at the dealership. I told him I wanted to check out the Chevy Tahoe they just got in and he told me he can't sell that to me because it smelled like cigarette smoke but that we could take a look at the other vehicles on the lot that were similar. Now that I look back - I appreciate the thought, but it is weird he didn't even bring out the car for us to make our own judgment. After looking at the other cars they had - we decided on a 2017 Chevy Tahoe Z71. We purchased the vehicle on 7/1/24. Within one week, I noticed that the transmission was slipping! Transmission issues on a vehicle you just bought is the LAST thing you want to find out after you just made a big purchase of over 30k. I reached out Alberto on 7/10/24 to discuss bringing the Tahoe back, in hopes that they would make this right. On 7/12/24 The Chevy Tahoe was brought into the service department. We explained our concerns and they ran their diagnostics. They concluded that the Tahoe was in Auto 4WD and that's the reason it was driving weird. We never set the car on Auto 4WD, but even if it was accidentally switched over, that shouldn't cause the transmission to slip? We picked up the car and later that night we still had the same unresolved issue. Nothing was fixed! On 7/16/2024 We came back to Ken Fowler. This time the service representative asked if I wanted to take a drive with the mechanic since the car wasn't throwing any "codes". On this drive, the mechanic confirmed that the transmission seemed to be slipping around third and fourth gear. Ken Fowler was going to keep the Tahoe and reach out to the manufacture to see if this was something that was covered under warranty. They didn't have any rental cars available for us. I explained that I needed to commute to work in the morning - so the service representative suggested I take the Tahoe back until GM Motors replied?! I found this extremely unprofessional and unsafe. Did I mention my husband and I just had a baby? 7/18/2024 The service department called to tell me that they weren't going to replace the transmission, but were going to replace the valve body and that it would be ready in a week. 7/19/2024 Received a call the next day that the car was ready for pickup and that they didn't end up replacing the valve body. They replaced bolts within the valve body that were missing. Uhh...where did they go and how long were they missing? Basically, they slapped a small band-aid on a much bigger problem. We picked up our Tahoe and surprise surprise...STILL SLIPPING. I called Ken Fowler and asked if I could speak to the owner, but was redirected to the sales manager Vern. I explained how upset I was about the entire situation and that I felt they should either replace the transmission or take the car back. Vern told me to come in the next day and he would "see what he could do". When I requested to speak to the owner, he told me it was unnecessary because if they decided to take the car back - that would be his call. The next day I came to meet Vern, but he wasn't there and had left early for the day. Are you kidding me? This time I spoke with Vic, who I could tell genuinely felt bad about the entire situation. We agreed that I would bring the car in the next morning for another drive with a mechanic, and so I could speak to Vern. The next day was the fourth time we had brought the car back to Ken Fowler. I had another ride with the mechanic, and during the ride the transmission slipped. When we got back from this awkward excursion, the mechanic asked if he could take ANOTHER ride with his manager. Seriously? We sit down to have a conversation with Vern who tells me that the mechanic said THERE IS NOTHING WRONG WITH THE CAR. I couldn't believe it! I asked to speak to the owner again but was told he wasn't available and there was nothing they could do because the car was perfectly fine. I was completely flabbergasted and upset that I left the conversation in tears. My husband sent videos to Vern of the transmission slipping, to which he never replied to us. So there we were stuck with a car that had a faulty transmission. Also never received plates or registration from the DMV. When I called Ken Fowler about that they said the DMV lost the paperwork. Interestingly, the DMV said Ken Fowler never even initiated a transfer of title. Fast-forward to December 2024: TRANSMISSION FAILED AND NEEDED TO BE REPLACED. We didn't even have the car for six months. In hindsight, I would've rather had the Tahoe that smelt like cigarettes. RUN! DON'T WALK FROM KEN FOWLER!

I have left a review about 1 year ago…read more.. I have gone a few more times and same great service. Ken is a loud mouth, but so am in Ken asks lots of questions..to make sure he understands the problem. He will not fix something-if he feels you will waste your money, because you don't need it done! I have another car now-and today I'm doing the engine restore kit. That gets ride of fuel injection issues. Power Idol Sluggish It will clean the fuel injection really well. I looked at all the reviews, in 8 years-there has been 3 people that left silly comments, the rest are all five stars!! Thanks so much to Ken and Finn, and the rest, thanks for all your great work. I have recommended many people to Ken. I will continue to recommend people to him. They use BG products, and they are a top notch company.

Supposedly repaired vehicle Vehicle came back w other…read moreissues that didn't exist before he worked on it Stay as far away from this place as possible..Go elsewhere folks

Joe at O'Reilly's was amazing when he helped me out yesterday. Excellent service, kind, and patient…read morewith my questions.

Amazing customer v service and they are always happy to help and they did our windshield wipers…read morereplaced the battery. Fast efficiently and friendly.. Shout out to Aaron he's the best

Fast, efficient, reasonably priced, reliable, and genuine. They under promised and over delivered,…read morehaving my car ready for me faster and cheaper than originally estimated. This is my new spot for anything I need done. Thanks again y'all!!

Last week I went in for something I felt would be minor. It was the plastic coverings underneath…read morethe car. I had gone elsewhere to get an oil change and I realized too late that they didn't screw the coverings back in properly. So I went here and the first guy said it couldn't be done, I'd have to get new ($300) coverings. The front office gentleman, Christian, told me to hold on. He spoke with another great guy, Chris, about my situation and Chris was able to get my problem resolved quickly and for dirt cheap. They COULD have taken more money (or rather attempted to because honestly I was going to have to look for another shop) but they were honest and fair. NOW if I ever need a bigger issue taken care of with my car, I can trust this place to not overcharge me for the service. Thank you again to Christian and Chris!

Always super guys! This time, my car wouldn't start. I'd recently replaced my battery... I called…read moreDavis and he quickly diagnosed: it was the key fob. The "smart" key battery was dead. I got that $4 item changed and all is well in my world. We're really lucky to have a business of this high caliber to rely on. PS they generously just helped over the phone--no charge.

They were great, took me right at the scheduled time. Did a great job installing the air bags and…read morethe transmission service. A very goof experience

No good services I paid $900.00 for to check and fix the problem and they don't even do nothing and…read morecharge me plus when I take back the trailer was exactly the same problems I don't recommend I was r

I brought my 2 year old trailer in because it had some water getting through the pop out. I did…read moresome quick research and it seemed like Dave's was the place, so I gave them the opportunity. While trying to schedule an appointment, I was trying to gauge the duration of the stay, obviously pretty hard to give exact dates over the phone, and prior to seeing the trailer. I was told not long, and I replied with something along the lines within 3 months and the guy chuckled at the duration. So I booked the appointment. After dropping off for the appointment, he told me it would be looked at this Friday, and will call Monday for an update. Which was the last I heard from them for two weeks. Getting a little nervous, I reached out, and they said no worries, haven't got around to looking yet, it'll be in this week, and will call for an update. Another couple of weeks went by and radio silence. I'm trying not to pester, as a business owner myself, life happens. It was also prior to having any trips scheduled so I waiting over the weekend before reaching out again. I called after the weekend, and left a vm, which a couple days later got a response saying the trailer is in the shop now, and will be getting word shortly. Ok, it's been the better part of a month now, starting to have a bad taste in my mouth. I started to reach out figuring things out, then finally getting some traction, I was told they found some leaks. Was offered the repair of $2k to re-seal the roof, and kinda thinking this would be a warranty covered event, it wasn't. So I approved the work. It was said to be ready the following Monday , it was currently Thursday. The weeks continued to stack up and reaching out to understand if/when my trailer would be ready. I've gotten responses from our guy is sick, hard to get guys in the office, it's going in the shop this week, etc... finally I've committed to a hard deadline to have it finished. Long story shorter, 4 months have gone by and I've got my trailer back. Upon leaving their complex, I heard one of the guys telling the supervisor/owner perhaps, that the dicor was still wet. But I wasn't sure he was talking about my trailer or what. So right before I leave, supervisor said to let it air out once I get home to allow it to dry. Once I got home, I popped out the pop out and let it dry. The next morning, I was excited to have my trailer back after 4 months of shenanigans, and I started to clean it out and ensure everything was in proper working order. During this time I realized the I had dried dicor on the weather seal from when I brought my pop out in from pick up. I have it doesn't become tacky, and prevent the seal from working as designed. A little bothered by now having to go and goof off that seal, I was going to fire up my stove to clean, and my propane tank was missing off the trailer. These were brand new tanks, literally never used, and one was gone. Reached out to Dave's to make it right, and someone gave me their personal number to swing by and collect a similar tank (size) off their personal trailer, as they couldn't mind my. No kidding, they had my trailer for 4 months. So I agreed, and reached out when I was in the area, no response but it was Sunday so I didn't have high hopes. After collecting a different tank, which seemed to be in good shape, it was completely empty. Which my other tall tank was completely full with its first fill. Beyond frustrating! The work they did with the dicor seems to be fine. (It's been a week or two). Their service, attentiveness, and dishonesty is tough to get through. So much in fact, I will be doing all future work to my trailer myself, or driving a couple hours to find another shop. It cost me over 4 months of time, headache after headache dealing with these guys. I don't typically write these kind of reviews, but I don't want anyone to go through the same thing I did when I took my trailer to Dave's trailer place.