I just came 10 o'clock. They didn't give my stuff. i'm always a customer. There is no good customer service I buy it. They didn't give my battery. I pay already. They tell him to come tomorrow and I have receipt. I don't recommend it. They don't have good customer service. They don't know how to handle business. I don't recommend it this business. read more

They sold me the wrong brake rotors so I returned it 1 hour later. It's opened but unused. I later learned that I paid $49.99 each (bought 2), but they refunded on $40.34 and$40.33. I came back to them and showed my email receipt of the purchase and refund. The manager there said he doesn't know what I'm showing him, even after scanning the UPC label of the receipt so that he can see it in details on his computer. He brushed me off and told me to call customer service. read more

When I arrived intending to replace a battery that went dead in a commercial garage where I left the car for two weeks. I was told to open my hood and someone would be right out to check the battery. In about five minutes a sales rep came, tested the battery and assured me it was in good shape and no replacement was necessary. Since then it has been fine. Saved me $200. read more

They treat females like shit. I was told I needed to pay an extra $30 for a portable jumper because he didn't "feel like" getting the one I ask for out the back. Several employees confirmed it was in stock before I got to the store but when I arrived 10 mins later they were sold out. read more

This is the absolute worst autozone I have ever stepped into. No one works here. It's literally only two people always working. No one can help assist customers on the floor. Do not waste your time. read more

AutoZone - People waiting, one person. - Auto Parts & Supplies Near Me - Brooklyn, New York

AutoZone is the one-stop-shop to find everything you need to enhance your ride, but It can be overwhelming trying to decipher which parts match the specifications of your car. It was time to replace the battery and buy a few accessories (ex. air vent fresheners, windshield washer fluid, and engine oil) with a little help from Eric W. He was courteous and even offered to lend us tools to switch out our power source. Sadly, his supervisor quickly interjected and stated that the only toolset left could not be given to customers because the last set loaned was never returned. Either way, we appreciated the gesture and wonderful customer service. Thank you! read more

Today I attempted to return a 6 month battery that's under warranty, why did it only last 6 months? MANAGER MACHA tells me I can upgrade to a better battery for $42.00 At checkout an adjusted price of 42.00 becomes $177.00 with an apology. WAITED 45 MIN. To be told we dont have the original battery? While attempts to past the buck on to a coworker. THE ABSOLUTE WORST CUSTOMER SERVICE! DO NOT COME HERE! read more

It's pouring rain right now and we're in the middle of a pandemic, but an incredibly helpful employee named Kenny just came outside, got soaked, changed my battery, and was incredibly gracious and kind in the process. We all have difficult experiences at even the best places in the nicest climates. But there's something incredibly reassuring when someone goes out of their way in a torrential downpour just to help you out. Show a little love. It goes along way. read more

Only come if if you know what you need because customer service is non existent. 2 stars for quick turnaround in orders.

Would never come back here again !!! The workers act like they do not want to work or help customers .. I bought a car battery from here, 2 workers could not install it for me, they gave me excuses that it must be a bad alternator or starter. I called a friend and he took no more than 10 minutes to pop it in and get me running Never again at this location read more

I came in here looking for sealant to fix a flat tire. Since I have never been schooled in the art of the tire sealant, I had a few understandable questions about a few brands. So, I accosted one of few Autozone attendants on the floor. When I approached him, I could see the "WTF do you want" look spread all over his face like butter on some angry toast. Undeterred, I asked my questions anyway. He gave me a response (although with a tinge of annoyance and abruptness). Long story short - If you know what you are looking for before you come into this spot and don't require much assistance, you are good to go. Everything you need is here. If you need a little bit of help, you "may" encounter an attendant that acts like they do not wish to be bothered by your questions. You, the public, have been warned. (also the adjoining google map is wrong - enter the address again on google maps. I took A,C train to Utica Avenue to get here.) read more

Very good service!!! Kyle - one of the managers- is amazing! He was honest and knowledgeable. Highly recommend this location! read more

They do a great job at upholding the stereotype that auto shops are scumbags. Called to see if they charge car batteries. Said they do. Went and dropped off battery. Came back two hours later. Popped it back in my car. Nothing. They didn't even charge it! They wasted my time and it cost me $20 to get there and back. Never again here. Went somewhere else. This place is terrible. People are shady. SCUMBAG CENTRAL. AVOID. read more

Lastnight (Sunday) at 8:15pm when my headlight went out I thought I was in for a long night. I'd have to go to a local mechanic and be ripped off and deal being called sweetie.... or wait until Monday and hope not to get a ticket on the drive home. I did a search and found Autozone 15 minutes away, we called they were open and had the headlight for a 1997 ford escort in stock. Boom! We went there and got it , the guys even helped us get the headlight in...which was a pain since it was dark out and we were all using our phones to see. Devin was hilarious and charming, and super helpful along with a few other people who's name tags I didn't read. read more

Called to ask if they had a battery for motorcycle in stock. Woman who answered was extremely rude. Insulted me for not knowing which battery. Isn't that her job?!?! read more

Despite this place being located in the middle of a "War Zone" - I have some really positive things to say about this place. No joke - Their is a gib guy who walks around the store with a revolver on his belt. He's really cool, friendly and helpful. The parking lot is filled with some very handy guys that are readily available to make some quick repairs to your vehicle for a nominal fee. I like this set up a lot. read more

I went in to get my battery checked. A completely free service that they offer (you can google it, Autozone offers free battery checks) I've been through this before back in Florida with an old car of mine. A worker in FL came out with a little machine, popped my hood and checked it and that was that. Well. Not here! The people here are running scams out the front. A worker from the inside said they were gonna charge me to check my battery and then referred me to one of the 4 guys standing out front (who very clearly didn't work there) and then the worker went back inside. The guy who didn't work there proceeded to tell me he was gonna take my entire battery out of my car to charge it. He then told me he was also gonna charge me $20. None of that is necessary when all I needed was my battery checked. I quickly realized what was going on and drove to another Autozone where they checked my battery with the little machine without having to gut my battery out of my car and for free. That guy honestly would have ruined my car if I didn't know what needed to be done to it already. Should be illegal. read more

Okay I thought about my review a little bit more and I started to feel bad. I realized that what I was experiencing was probably a combination of lack of training and the inability of the staff member to prioritize and multi-task. I also reconsidered that maybe the staff member was just having a bad day, like maybe her dog died, or her kids were bitching at her for something. Anyway, I went into the store the other night to buy a few things, and the staff once again were pretty inept, but friendly. The guy who helped me had someone call in while he was helping me, he put the person on the phone on hold, finished helping me, which took like 5 minutes. The staff guy then picked up the phone, but the other person had already hung up. The whole time there was another staff member chillin in between two aisles in the back area eating street meat. I shared a laugh with the guy who was helping me. He was laughing at the customer who had called in. I was laughing because that person on the phone was probably super pissed like I was the other night and in the process of writing a negative Yelp review. read more

This place usually has the parts that I need and if they don't, they'll order it for you. I've bought an axle part, oil, oil filter, washer fluid, windshield wipers, air filter, shocks, fabric cleaner, light bulbs, fuses, and fuel injector. I always recommend calling ahead to see if they've got a part before driving there. It's around the corner from my mechanic, so when I need to pick something up, it's very convenient. The store is clean and organized. They always have several stuff members, which keeps the wait time down. I've been to a lot of AutoZones because of my old car and I like this one. read more

Very good service and helpful at this location. Bought a new battery from here and installed it myself but couldn't get the terminals clamps right enough so pulled into parking lot and helpful attendant tightened it for me. Manager Lela knows her stuff and gave me some thoughts on unrelated car issues and even pointed me to SNJ mechanics down the street. Great place, take care of you like neighbors. read more

Unfortunately I can't even review this location with a higher star. The representatives are very rude when you call and this should be escalated as they are a poor representation of the company. I called twice this afternoon. To the exec's it is your Saturday team. Whomever is there at 6pm both refused to assist me with auto parts after asking them kindly for a side view mirror. The 1st rep's name is Khadijah and the 2nd rep a male says his name was Andre. Not sure if its his real name but that's what he gave me. Well thank GOD!! Someone there just assisted me AFTER MY 3rd call!! Phil! Please give him my highest regards. He was a huge help! read more

Auto zone, Autozone, Autozone. I could begin and end this review by stating this Autozone is just like every other Autozone I've ever been to, but that wouldn't be fair to people who've actually had positive experiences at other locations. I arrived with the goal of finally doing a few minor overdue projects on my car. Project 1- purchasing coolant. Now this totally wasn't Autozone's fault. I went in seek of R12 without knowing that the manufacturer purposely only made this available through the dealer. However, when the worker (after I'd been waiting forever) flippantly told me without asking for my car model, to just pick up the universal coolant as though the online blogs hadn't scared me straight from ever considering this, I knew it was a bad look. Thankfully I ignored the advice. Project#2- Replace one of my lights. I waited on line and a worker looked up my car to get the model number of the correct bulb. I purchased it and went on my way. This would have been fine if this bulb actually fit my car. Now this was not the fault of the worker, but rather the computer system, so the fact that I didn't realize something was wrong until I got home and settled in to change the bulb was not frustrating (enter frown here). What annoyed me was the return process. I return to the store, brought the actual bulb from my car and matched it to a new bulb that looked identical. I patiently waited on line, explained what happened and expected to exchange the wrong bulb (per the Autozone system) with the correct bulb that I found. Sounds easy enough. After waiting on a long line, a worker tells me to go to another line since it's a return. My thoughts are, "Ok, no problem, this happens". I wait on the new line, get to the front, explain the situation, the woman repeats 2 times -"so the system told you the wrong light?"- to which I reply "yes" thinking that a note will be made so that no other owner of my same model car will need to deal with this inaccuracy and waste their time or some Autozone car part database guy in headquarters can fix the system. Instead I am never asked for my car model or which is the true bulb number. I get a receipt with the credited amount and get sent to the front (original cashier) to pay for the new, correct bulb with this paper. Huh? Are people not cross trained here to do return and purchase transactions? Does it help to keep inaccuracies in the system leading to lots of returns? I don't know. I personally hate inefficiencies. Clearly this makes sense to some. My recommendation when possible is to bring the actual part needed to ensure that it matches with the computer generated recommended part. read more

Excellent service when I came in with a deadish battery today. Clerk grabbed his tools immediately and quickly and cheerfully removed, charged, and replaced the battery. In and out. Nice job. read more

I was sent to auto zone to obtain the location on my car for the code reading that my mechanic found. Normally I would never come to this store but it was convenient for me today. All I was given was a piece of paper and was told to google the code to find the location that the part is needed. What was the sense of coming here if I couldn't be assisted ??? Shame on these people.. read more

Blank stares from all of the staff when I asked about a spark plug wire puller tool--some customers in line knew what I was looking for and helped me look around the tools aisle for it. Confirmed online that it was supposed to be in stock at this store. When we couldn't find it, the guy helping me said "eh, people steal stuff here all the time, so that's probably why the inventory is wrong". Nice. read more

The store is fine. A little slow but it has what you need. The problem is the people hanging around the store insisting that they need to do this and that to your car. These people seem to fail to understand that I am at autozone because I can handle the car myself. I declined "service" to put air in my tire and right after I got a flat tire from a nail. I do not think it was a coincidence because I was lectured about my tire looking low even though I said I was perfectly capable of taking care of my own car. I think they were pissed I didn't want their help and put them nail there when I went into the store. So if you need something and want to go here I'd walk not drive. read more

Ok you have not lived yet until you actually go to this autozone. I went there for wipers, which they have and also offer to do the replacement for you. After I purchase the wipers the guy you was suppose to help said he can't because he is not good at it and actually hurt himself trying to change wipers. He suggested that I talk to the manger who is really good at it. He asked me to wait first while he helps other people which I did for about 15 minutes, not bad then he walked outside to help a customer check their battery. I walked outside as well and when he was done asked home if he could help put the new wiper , forgot to mention it was only one wiper. After i asked, he got angry and in a West Indian accent ( Trinidadian is my guess) He screamed " this is easy boy , all you got to do is open hear and snap it in" I said but I don't know how to take the old one out, Then he said " Google it" and walked into the store. So I went and got the first guy to come and try, and he succeeded, he said he was new and admitted that the manager was very unprofessional. NEVER GOING THERE AGAIN, you just don't offer a service and then ask customers to google things period. Awful service, the manager needs to be retrained for replaced. read more

Only went here in an emergency to get my car battery replaced. While the person that assisted us was pretty pleasant, our overall experience wasn't. The Autozone parking lot was filthy, covered in trash and loitered by sketchy people asking about car repair needs. Plus my regular (trusted) mechanic said I overpaid for a mediocre battery. read more

I went to this autozone at 7:30 this morning, the door was open and all the lights on. The sign on the door also states that they open at 7:30am. I walked in and made it about 30 feet into the store before an employee yells "excuse me..what are you doing in here?" I was clearly confused and told her that i needed to purchase a battery. Her response was "well you need to get out of my store, I'm not open we don't open until 8." I told her that the door was open and the sign says 7:30. Apparently she just walked in the door and didn't have a cash register open, also no other employees were there by opening. I told her that she needs to learn about customer service and proceeded to go purchase my battery from their competitor a few blocks away where I got awesome service and no BS attitude. read more

Open late, friendly staff that saved my ass when I needed a new battery . Forever thankful .

Nothing special about this autozone. Got my battery charged here the other day. I asked for someone to take it out, and the girl behind the counter said the guy that can is on lunch, and i dont think the other guy knows how too. But if you want you can borrow some tools and do it yourself. I didnt think the small girl could even pick up a battery. Didnt want to risk battery dying otw home, so i did. Took about a hour for the charge, while i watched so called mechanics, with no jobs, try to help people in the lot. A diffrent lady, im thinking a manager took me to the back, made me carry my own battery upfront, and after putting it back in, i was on my way. All this to say, Nothing special. read more

Also enough people on the clock but not enough people actually working, always a line and always a group of guys in the parking lot harnessing you so they can do work on your car just like any other autozone in NYC because i done see that going on in anyother state but the major difference i did see was they had an armed damn guard but hey what else can you expect in the hood but i dont think nobody is gonna roll thru there to sell auto parts lol read more

An alright place for the outside mechanics hanging around. As for the store its pretty busy and customer service suffers dramatically. Needs about two more staff members and it will be golden. Lines are long and it takes awhile to get a part after you get service. read more

I had made a purchase at this location two days earlier, however, my "check engine" light came on and I returned on 4/23/15 to have the store personnel perform the franchise's "free diagnostic". When I walked into the store and walked up to the counter, the male employee behind the cash register/parts computer looked at me as though he was thinking "Oh no, not another customer who's paying my salary !". My previous comment was completely validated, when I asked this employee if I could have someone perform a diagnostic on my vehicle due to the "Check Engine" light, and after disappearing into the AutoZone Black Hole, he returned robotically stating "Our machine is broken". So, I calmly asked "when will it be fixed so i could return with my vehicle". The employee's response was "I don't know when it'll be fixed" as he turned his head forward and stared into the blank computer screen, completely dismissing me ! It didn't help my experience when a 2nd male employee emerged from the previously mentioned "Black Hole", literally danced past his lifeless coworker and sung in a high pitched voice " The machine is broke, the machine is broke !" A 3rd female employee walked by on the opposite side of me and lazily snarled "Don't you get, the machine ain't working'. I walked away shocked and traumatized thinking "no one is going to believe me when I tell them what happened, but I'm going to try and save another customer from experiencing AutoZone Hell" I did ask the 1st employee as I walked out the store " Isn't the diagnostic machine you use, the same machine you sell", he said "yes". I said "do you have any of these machines in stock". He said "yes". I said " well, why don't you open up a new machine and do what you advertise to customers". I of course received no answer. The store Manager (Angela Wilkinson) reluctantly admitted her position at this location and ended my horrible experience at AutoZone on 975 Atlantic Avenue by stating "We will order a new machine next week" Thanks but no thanks Angela, B. Williams read more

Customer service of typical box store, but there's a good mechanic outside named Jose who was a great help. If you need something simple fixed, ask around for him. read more

prices are high. I came here 3 times. Out of the 2 times, they made me order the wrong parts. I eventually got the right parts. It was just an inconvenience. I found a place called Parts R Us on grand avenue that sells exact same thing for a lot cheaper read more

OFF STREET PARKING!!! Prices are decent, but I wish car batteries were cheaper. There's always a discount to be found.

Went this Autozone store to check my car battery. UNFORTUNATELY store clerks WASNT ABLE( or didnt want to) to help me BUT the Security Guard was sooo nice. He offered to check my battery for me. He was very helpful. He explained how much the car battery would be to replace as well the different TYPES of warranties. THANK YOU MR. SECURITY GUARD YOU MADE MY NITE!!! read more

This location had a reasonable amount of oils, fluids and other consumable parts in stock, including car batteries. The online store did not reflect what they had in stock... in my case was a good thing because they actually had the transmission fluid I needed which was listed as not available when checkin the stock of the online store. I don't know if the same can be said for auto parts. Service is extremely slow, assistance is non existent. There are people loitering outside which is annoying, while that could instead be turned into a positive thing if they were "sanctioned" by AZ and were there to help customers. As it is now one doesn't know what to make of them. And definitely do not help convey a good image about AZ's shop. A smart entrepreneur/manager would turn that into an asset, having those people hired at least on a minimum wage (so they won't harass customers demanding $10 tips). This would allow Autozone to help customers who need a quick job done like replace a headlight bulb, a plate mounting, windshield wiper, a custom accessory, etc. Such services will be especially valuable for the inexperienced who may not know how to change an air filter as well as for the ladies who will not need to get their hands dirty or wait for their man to replace a blown fuse. ;) Not to mention that it will remove the annoyance of parking lot loiters turning them into AZ customer service representatives! All in all, it should be evident that not only this will help AZ to sell more parts since now AZ would be providing a hassle-free quick help for replacement of many of the items sold but would cost near to nothing as the increase in revenue should offset the expenditure for the service. And as it will cost nothing to the customer (although a non-mandatory, but appreciated tip slogan can always be posted on a sign in the parking lot where "Pitstop" help personnel would work) it will also bring more shoppers as news spread. Not to mention that will remove the annoyance of loiters on the storefront while, at the same time, bringing up the reputation of the chain/branch as it relates to offering valuable services! A no brainer Win/Win! Wouldn't you agree? ;) Having "Pitstop" personnel available to help customers on site, would be definitely far more beneficial than having 5 cashiers who work as slow as they possibly can. An inefficient workforce not only is a wasteful burden on company finances as the company is not getting their money worth, but it is actually harmful to the overall company revenues as well as reputation! Moving customers slowly will upset them and an upset customer is a lost one. Shoppers who are patiently and endlessly waiting to simply pay for their items will get tired to stand in line due to sloth-like attitude of the cashiers and therefore they will leave the merchandise they just picked up and walk away. This is just one of the harmful effects of inefficient service, another one is that those customers who just entered the store will leave even before picking up anything as they see a rather short line not moving at all and figuring out that's what they will have to go through just to pay for their merchandise, they will leave to go shop elsewhere. Mind you, that's no speculation, it comes from direct observation of facts. The problem of inefficient customer service will consequentially create a loss of sales in all cases. First there is the quite damaging loss (of revenue and reputation) due to non-returning customers, then there is the loss of sales volume due to slow processing of customers' payments as slower processing will directly translate into lower number of items sold per day as there is only so much time in a day (that's simple math!;)) My advice to the Autozone regional sales manager would be to monitor closely personnel and branch managers. Remove inefficient ones and replace them with people who actually give a damn, can work efficiently, treat the courteously, and assist them without being pushy. Removing inefficiency will increase sales while lowering expenses. You do not need 5 cashier that need 20 min to let 15 customers pay! Three efficient cashiers should manage processing 15 payments in 5~10 min tops! Now with the money saved on just one of those inefficient cashiers the branch could hire 3 of those outside "Pitstop" help representatives mentioned above placing them on the books with a min wage and shared tips! Would that be so difficult? read more