Christmas Eve. Clerk was very helpful and friendly. I was able to come and go quickly, the way I…read morelike to shop.

When the extra mile to help with my battery in my car! What a blessing to know them! Prices fair!read more

I read a review by a Michael V. The name on the business…read morecard for island parts outlet is Michael Volpe. He wrote his own review. That makes me suspect of the owners integrity writing a review and trying to make it look like he was a customer. Too funny. I did buy a part there a while back and that was after checking many online places like ebay, amazon etc etc. The online price was so close to island parts price it was clear they compete well with outher parts stores. I will stay a customer as I live about 2 miles away. try them and see for yourself. Do the comparisons you'll see they are worth being a customer.

Great automotive store , great inventory and great smiles when I walk in . Great prices and very…read morehelpful. If I ever need something I'll be going back to them

Multiple terrible experiences at this location. 1st time I took my car in for an oil change and was…read moregiven my car back with oil all over the door and door handle as well as inside the car. I spoke with the manager at that time who did apologize and personally cleaned up the mess. Wanted to give them a second chance so I took it back for another oil change and when I picked up my car the battery was dead. One of the guys had to jump the car to start it and told me I needed to replace the battery. Never had any issues with battery prior to this oil change. Understandable the battery is just about to hit 4 years but it was obvious a light was left on that drained it. They tested the battery life and told me it says it needs replacement. I'll be purchasing that elsewhere considering the terrible service this auto center has given me. It took getting a manager involved to even admit that the battery must have been drained this way. The initial employee who helped me took no responsibility and made it seem as if the battery just happened to "give out" at the exact moment I left my car for servicing there meanwhile I've never had an issue prior.

Waste of time coming here. It took an hour and a half for my oil change! Plus the guy didn't change…read moremy engine light so now I have to youtube that, and he didn't put in the fuel injector cleaner he upsold me so i have to put that in when i get home too and waste more time. I wouldnt even be mad if it didnt take 90 MINUTES, go to walmart in islandia they will do everything correctly and in 30 minutes. Im sticking with them.

Went in on a test drive for a car that was advertised at $21,995…read more When we sat down there was a dealer prep fee of $4000 and another fee of $2000......I have bought many cars over the years, but never saw anything close to this.

Requested OTD for 2023 Kia EV6 RWD--quoted "$18,995 + tax/DMV/doc". Confirmed no LoJack on phone…read more Revealed as forced add-on in fine print. Refused written honor of quote; suggested manager only. Pattern matches other complaints.

Employees don't care! I Called them 5 times, each time puts me on hold for over 10 minutes, I hang…read moreup. I go there, place is empty. I said why do you guys put me on hold and never answer? They say they forgot! Cmon man! I'd say they're all like that because they get paid $13/hr. Why bother answering the phone. There's this guy Chris that worked there, he was the best but I guess he got fed up with the other employees who simply didn't give a hoot! He quit! Now I'll never go there!

every time I go to the store, the whole team is willing to help and they get stuff done. They go…read moreabove and beyond. and the girl are all the guys that

Outstanding work done in repairing my BMW. Looks brand again after a fender bender. Staff were…read moreincredibly helpful and courteous. A first class operation. Communication was superb throughout the experience and assisted me with an easy aquirement if a rental car that was waiting for me when I brought my car in. Would highly recommend Sunken Meadow Autobody to anyone looking for top-notched workmenship. My only complaint through my experience, and it has nothing to do with Sunken Meadow Autobody Shop, is Geico. What a bunch of slime balls. They made me file 2 separate insurance claims with 2 separate $1000 deductibles - crooks all the way, but that is for another review!

Poor customer service and dishonest. Avoid this autobody shop at all costs. They repaired my…read moresunroof through my insurance and said it was covered under warranty. "Bring it back for any problems" I was told. Of course, the sunroof stopped working and when I returned they held my car for a week and never repaired it. Mike apparently didn't know how to call my insurance company to get the warranty info and he blamed the problem on me! He said I was supposed to "clean the tracks" of the sunroof! What? When I called him out on it he became confrontational and abrasive. I couldn't believe this guy was allowed to speak to customers. I asked to speak to the owner and he refused. Red flag, no accountability whatsoever. I was told he didn't even live in NY! The office manager took over and was very polite but it was just a show to get my car out of there. Henry lied to me, telling me he would follow up with insurance and get back to me. That was three weeks ago. It's clear they don't respect their customers and don't stand by their work. Stay away from this chop shop, scammers to the very end.

Black African manager leaves store and employees alone to get food. Employee was waiting for…read moreapproval from manager and was waiting for a bit before the manager could get back to approve it.

Everything went really well. I needed a battery.Yuri She took care of me right away. Called her on…read morethe phone. She had everything pretty much ready to go when I got there. Really happy with the service that she provided me.

I don't come here often but when I do need something for my vehicle I know I am going to receive…read moregreat service and a part that is not marked up. I came in recently for new windshield wipers and the gentleman behind the counter gave me a great price and came out to my car to install them for me. I can trust that I am getting what I need for a good price here, the great service is just a nice extra!

I bought a nightmare of a Lawn Tractor. It was Frankenstein'd aka built from multiple tractors to…read moremake one whole one. It needed a drive belt and since the transmission was different then the one that came with it originally, owner's manuals were useless. I pulled off the old belt and went to the store. They were very helpful and measured the belt as well as gave me some tips and tricks. They ordered multiple sizes to reduce down time and trips. They told me as long as I didn't damage the belts I could return them. One of the belts they ordered was correct. While I was there I grabbed some spark plugs. Local small engine repair shop was charging my $10 a plug these guys same plug for $3! Will be back!

This shop did me right. I came in there with a brake problem and thought I needed to replace…read moreeverything. 1 hour later and $150 cost, I was out of there. 3 months lasted, the car is still driving great!

After having my vehicle inspected and failed because of brake pads that had about 50% of the pad…read moreremaining (seems that they never pulled the rear tire but instead based their assessment on a misadjusted wear indicator) they said they couldn't inspect it for several days (guess they were upset that I didn't let them replace the pads). Will happily take my business elsewhere and would suggest you do the same.