Terrible customer service. Grey shirt "assistant manager" cursed me out because I wasn't "inside"…read morewhere the line start. He was rude and didn't even care that he was rude while using profanity. He didn't even care that I will contact management. This is the world we live in where businesses hire trash to be the face of their stores.

My daughter brought my car there to get my bulb replaced for my driver's side signal. She spent…read more$50, plus 4 hours going back & forth because of incompetency of workers!!! Then told to come back at closing and the main guy would do it, he took it apart & started to utube it?!?! Didn't know what to do!!! Don't go to this place and wouldn't give her money back!! Corporate look out!!! I'm not happy and EVERYONE WILL KNOW!! Taking advantage is just not right!!! Rating "0" stars

I came here to buy new wiper blades. The ones purchased from a different business did not work so…read morethe nice gentlemen who worked there asked to take a look at them. He ended up installing them for me. I insisted on giving him a tip since I did not purchase them from Advanced Auto but he refused. I will return based on this experience alone.

Can't thank Jim enough for his care! He checked my battery et. al. and ultimately replaced the…read morebattery and rechecked the starter and alternator (I don't talk car, but that's what I think he said.) And he sold me a battery within my budget. A completely professional and kind man. Kudos to him and to Advance Auto Parts for hiring him!

I've been here a few times in the last month and haven't been disappointed. The guys behind the…read morecounter are very helpful and educated on autos and auto parts. Prices are fair. I will never go to AutoZone again! Thanks guys! Satisfied customer, here.

Never had issues here. Great conversations and knowledge to be had. Prices might be a little high…read morebut the knowledge compared to the big box places is worth it. A lot of the complaints here seem to be people who bought a part elsewhere and expected a service on the part, ie pressing a bearing, or someone who bought something and tried to return a used product. Most stores don't allow returns on products that were attempted to be installed.

Cashier was such an Obnoxious and racist person . I'm Hispanic and he looked st me and said Ty…read morefor speaking English!!! Then another cashier said " I know we had another one referring to another Latino " that came here an hour ago. Who the hell do you think you are?? Racist and rude!!! Do not go here as they think they're superior, thought it was about car parts and customer service! Disgusting! Heard they sell guns at this establishment? ‍

Excellent and efficient service. Mechanics were…read moreaccommodating and went above and beyond to assist me with quick and easy service.

Please avoid this place if you can. My car had 0 engine issues, and had a fresh oil change…read morecompleted by Firestone 11/5/2025. During my inspection I was notified that I needed to change my right rear tire. I could not afford $300+ at Firestone so I trusted Tire Guys. Huge mistake. I went to the Selden location in 11/5/2025 to get a tire. They charged me $125 +tax. Everything went smoothly. On 11/11 I was driving on the LIE headed east to a Drs appointment and my car kept having engine issues and my tailgate sensors and engine sensors were going off at an alarming rate. I made it to my appointment. After I left the appointment I drove slow and got my car home. I take my car back to Firestone in 11/12 and they tell me they noticed I got a tire replacement and I acknowledged. They told me to go back to Tire Guys immediately because Tire Guys put the wrong size tire on my car and that caused issues with my All Wheel Drive system. I went back and the Manager was not professional. He did not want to believe that the tire was incorrectly installed and refused to initially go outside and check my tire. I told him that he was being crazy towards me and I'm the one that should be hostile and angry yet I'm calm. He sent another young tech out to verify the tire was incorrect and it indeed was. The tire was changed free of charge but it didn't matter because the damage was already done. Now my car is not repairable due to a high cost. My car now requires cylinder replacement and a new engine which is not a reasonable repair. Now I have to replace my vehicle 2 weeks before Thanksgiving. The part that upset me the most is the lack of accountability. How can this shop completely install the wrong size tire on my AWD SUV and not even want to be responsible? I wasn't making it up and I had documentation and photos to back my claim. For all this I could have just paid the $300 and gotten my tire fixed at Firestone. This was the worst car experience I've ever experienced in my life. And this car hardship is now in is ruining my holiday season. Please avoid this place at all costs. It's not even worth the risk, I don't care how affordable it is. I worked with Richie and Taylor on this replacement. Richie's demeanor completely unprofessional and uncalled for.

So what are the odds of both my and my wife's cars getting flats in the rear passenger tire, much…read moreless in the same week? Both happened several miles apart in opposite directions in town so we know it wasn't our street or driveway that needs another sweeping. Joe and his team took care of everything courteously and quickly, in both instances the tires were able to be plug-patched and were back in our care in record time. We've had Stacks do work before at the North Babylon location for years and they've always treated us fairly and cost is always reasonable. Not long after we moved to East Northport, they opened their second location a mile from our new home, so we can continue to use a shop we trust. Deal with confidence when working with Joe and his excellent team.

Stacks is a great shop. They do solid and honest work…read more Joe is your man. Give them a try - you won't regret it.

Had a wonderful experience at their service center. Took care of me extremely well even though I…read moredidn't purchase the vehicle from them. They were very honest and friendly with everything. Would see them again for all my future service needs.

Worst experience with any service department in my life. They damaged my car and failed to own up…read moreto it. They also try to sell you things that you absolutely don't need as well. Total scam artists! It's a shame because the sales department is awesome! The owner should look into how his service department is run or should I say not run. Stay far away from these guys.

Very unprofessional practices. Please beware this dealership does not take federal credit union…read morepayments or tries to verify them, they steer to push for there financing.

I had no intention of buying a Lexus, since I was a 40 year customer of Toyota. After owning most…read moreToyota models over the years, I reached saturation and impulsively stopped in to Lexus of Smithtown to prove how stupid it would be to pay so much more for-the same - with a little fluff. The upscale environment, courtesies towards customers and friendliness of the staff drew me in and the deal was sealed with the Gloriana. Her knowledge of the cars, adeptness with technology, and genuine caring way encouraged me to consider the leap. There was no pressure, just a pervasive sense of 'why not." Since that day last summer, we have purchased two RX350h vehicles and couldn't be happier. The staff is outstanding and Gloriana is a miracle worker!