After a horrible incident of a truck hitting me I took my vehicle to Suttle body shop and they did…read morean outstanding job. The gentleman who mainly worked with me, Chris, made me feel cared for and that he wanted to do anything he could to help me during these trying times. A great man! Douglas' team worked on my vehicle and did amazing work. The lady at the front desk, Lauren, was very nice and thorough with helping me with the paperwork side. A big thank you to this team of people.

I rarely leave reviews, but this experience deserves one. I…read morepurchased my vehicle from Suttle Motors a few years ago and included a tire warranty. Recently, at around 70k miles, I needed new tires and reached out just to understand my coverage. I left a voicemail -- no response. A week later, I called again and was transferred multiple times. When I finally spoke with someone, I explained I needed an oil change and wanted to discuss my tires. The representative immediately dismissed me and said tire replacement "is not a thing," without even trying to understand what I was asking. Because of that interaction, I took my business elsewhere (Sam's Club), where I received quick and professional service. I still went back to Suttle the next day for an oil change. I arrived at 7:45 AM and was still waiting after 9:00 AM. In total, I've spent over 4 hours across two days dealing with poor communication and long wait times. The issue isn't just the wait -- it's the lack of customer care, follow-up, and basic professionalism. This dealership needs to improve how they treat customers.

Discount Tire is an Excellent Business if you Need Tires, Or Work on Your Wheels and Tires, The…read moreStaff are The Best Representatives of Their Company, Honest, Friendly, and Knowledgeable, and Well Priced. I Recommend Y'all To Give Your Vehicles Over to Them, You Won't Regret it.

Requested two front tires. Arrived around 8:30. Estimated completion time was 10:40. My car was…read morebrought back at 10:46 after I asked how much longer. Employees were very friendly.

Inspection due. Great service. Mrs Nikki was awesome! I…read morebrought the car in and they were prompt getting my car inspection completed.

Though they were down five people they still performed as if they were the Washington Commanders…read more There was a sale on tires and as I stated, they were five people down and saw the day to the end

I was very pleased with the prompt and professional service I received. I found out that my valve…read morestem had an air leak. I thought I had a puncture in my tire, but that wasn't the case. The young gentleman that fixed my tire was very knowledgeable of my tire issue and explained to me and showed me what was going on.

Super friendly, hard working and quick service. Took care of my flat tire and had me on my way.read more

Came in for a State Inspection. Mike Torrey inspected it. I needed two tires and a rack and pinion…read morereplacement. Expertedly done. High quality service! Considered the cost reasonable. Five Star rating!

We had a great experience at this store…read more My daughter did not have an appointment, but she got her car to the shop early within a few minutes of opening. We had great service and they were finished with plenty of time for her to get to work. We will definitely return.

Had a cracked rim causing my tire to lose air right before going out of town. This place does…read morebusiness with a welding shop called Kraft... they will take your tire/rim off of your car and transport it to Kraft for service and once completed they'll bring it back and reinstall it. If you drop your car off early and they get the tire/rim to Kraft before 1pm, then they guarantee same day service. I dropped my car off last minute around 1130am and I got my car back around 415pm... the whole service was about $180.

Not much I can say other than thank you. I had a fat nail in my back tire show up outta nowhere,…read morecalled here on a Saturday morning, was in and out in 20 minutes. The guy was super personable and nice, I'm super happy with the service. If you're in Hampton or passing through and need help hit they line.

I recently had my car serviced at another vendor. I also got new tires. I noticed the alignment was…read moreoff after getting the service and tires, so I made an online appointment with Firestone. I showed up for my Saturday morning appointment and was informed they had a staffing challenge that day so could I reschedule? I was fine rescheduling and chose a less busy time later in the week. When I arrived, I was greeted warmly and immediately felt at ease and respected. (This is something I am acutely aware of in the field of car repairs.) The gentleman at the counter was friendly and helpful. I also noticed he wasn't dirty from working on the cars. Service was quick, courteous, and priced competitively. I was impressed that I was in and out in less than an hour. The waiting room was clean with a benign comedy show on the television, rather than divisive news programming. I was happy with the alignment and how I was treated so I definitely recommend this Firestone and I will be back in the future.

AWFUL EXPERIENCE. I took my jeep here on a Saturday morning…read more i let the service team know that the check engine light came on the night before. I took my car to AutoZone first. They ran a free diagnostic and it came back as I needed new spark plugs. I let them know that at Firestone and the man I spoke with said, " That's not helpful because it could be a bigger issue." I took that as they are going to determine why the check engine light turned on. They charged me 800 dollars and changed my spark plugs and the check engine light is still on. Not once did they ever call me to tell me that I had another issue that is causing the check engine light to stay on. Also, when I called back to express me concerns, they weren't able to take any accountability. HIGHLY RECOMMEND going someone else for auto repairs/services.

Just had our tires installed and an alignment done and our car came back on the driver side liner…read morewith grease marks. Totally unsat.

I was able to walk in on a Monday and have Wise Tire & Auto remove a nail and patch my tire within…read more45 minutes, without an appointment. Thanks for your help. Patricia Pitts, Suffolk. Va