fair prices. friendly salesman. warrantied my starter everytime. Lee is a good guy who stands by…read morethe quality of the starters. they even reinbursed me for labor since my mechanic charged me a second time to put the starter since the first one went bad.

The gentleman behind the sales counter was more worried about his phone than doing his job. I had…read moreto approach the salesman and ask him for help. After rudely taking the part I was trying to purchase I was told "I'll be back in 15 minutes " he then returned and told me the part number but didn't offer any assistance in finding it. He then went back to his phone and I was left trying to find the proper part on my own. The information I was given ended up being the wrong part and when I got home to install it it didn't fit. After that I returned the wrong part then drove down to O'Reillys auto parts where I was greeted with a friendly and helpful staff. I was shown great customer service. I usually use Advanced Auto parts but I believe from now on I will be passing them up and driving the extra few seconds down the street for my auto parts needs.

McKinney was super fantastic and helpful! Really went out of his way to help me by finding the…read moreright screws for my bumper and screwing them on for me. Everyone there was just so nice and friendly!

All of my google reviews are 5 stars. I typically focus on the +. But, I felt the need to help…read moreothers on this one. My son's car was serviced at Harrisonburg Ford last Fall. On the way back to Falls Church, the repair failed and the car was taken to Falls Church Ford. They fixed it, but said that Hburg Ford should reimburse me under warranty as it was their workmanship. I first spoke with Jason who agreed to refund all but the diagnostic fee (didn't understand that but agreed). I waited 4 - 6 weeks between checking in over eight months to not pester and I still don't have the refund. First, Jason wasn't there any more. Then I finally got to Brian the Service Manager. Long story short, he wouldn't even personally tell me that they weren't honoring the prior commitment and paying slightly over half what I was told previously. A very nice lady was left to that task. At that point, I gave up. I have three Ford Rangers, a Ford F-150 and a Ford Transit in addition to this Ford Fusion. For $187 savings Brian and his General Manager (it was told to me that Brian and the General Manger had discussed) left me with this sentiment. It's laughable that they said if we had returned it to their dealership they would not have charged me. We were 126 miles away so we went to the closest Ford dealer. The fact, that they know, is that we couldn't have brought it back to their dealership because it never would have made it based on their poor workmanship. I've had great experiences with Koons Falls Church Ford and Ted Britt in Chantilly. I recommend going there avoid these people that do this silly stuff. Difficult to understand the short sightedness.

i purchased a bug deflector for my camper and the part that was received was for a small transit…read more tried to return the package still in box and in new condition and was told they wouldnt accept the part. I would not recommend purchasing parts from Harrisonburg ford. They will sell you parts without verifying VIN and claim as a special order. Once you pay for the item it yours, no matter what. They are supposed to be the experts and the ones who should ensure the customer is making a good decision. Instead they are about pushing product, meeting quotas, and not ensuring customer satisfaction. I urge anyone who is considering buying parts from Harrisonburg Ford to take their business to one of the other local Ford dealerships. Joshua D

They are awlful, go back 3 or 4 times to have something fixed.. Prices are overrated!!!…read more DONT GO THERE!!!

Quote for awning repair was over 2K. Said would take two guys 8 hours . Very tricky she said. Got…read morequote at Obaugh at half the price and he said no need to drop it off, I could wait! Wouldn't take long at all!

Can't recommend as they don't know how to work on "European cars." Did not think I'd ever face such…read morean issue.

They were amazing. I called them on Wednesday morning, my car's brakes were making a squeaking…read morenoise, and I needed my brake pads changed. They were able to have them done by the end of the day. The guys were extremely kind and honest. Also gave me a truly incredible price.

I had a great experience here! Couldn't figure out why my car kept failing to start (2 times in 2…read moreweeks I had to get it jumped) and went over to AAP to see if I needed the battery replaced. I walked in and asked if the battery could be tested and explained my situation as my knowledge of cars/car parts is very limited. After a younger man came out with me and tested my battery, he told me the battery was fine but one of the connections to the battery was incredibly lose. He told me exactly which part to buy and even went through the store and picked it out($5), checked me out, and installed the part for no charge! My car has been working great ever since. Will definitely be returning if I need anything.

My daughter is a student at JMU and needed a battery for her car. I called at 8:00 in the evening…read moreand was told if she could bring in the car by 8:30, they would replace it that night! She arrived around 8:20 and was out by 8:30. The only cost was for the battery itself, not the installation. Aaron (I'm sorry if I spelled your name wrong) was helpful, knowledgeable and professional. Thank you so much!! Couldn't have asked for a better experience.