My daughter is a student at JMU and needed a battery for her car. I called at 8:00 in the evening and was told if she could bring in the car by 8:30, they would replace it that night! She arrived around 8:20 and was out by 8:30. The only cost was for the battery itself, not the installation. Aaron (I'm sorry if I spelled your name wrong) was helpful, knowledgeable and professional. Thank you so much!! Couldn't have asked for a better experience. read more

They are always good to me and helpful! We go in and they right away assist us, even if with finding the parts we need. They look it up and then get it for us. Everyone there has been a nice to us as well. read more

Wish I would have read the reviews prior to purchase. Daughters car had battery die. I bought new battery on line for store pickup. They were no help. Handed her the battery and a line of garbage that it requires professional installation. It's a battery! Not a fuel pump. Go elsewhere. They arent interested in being helpful. You can get better service elsewhere. read more

I had a great experience here! Couldn't figure out why my car kept failing to start (2 times in 2 weeks I had to get it jumped) and went over to AAP to see if I needed the battery replaced. I walked in and asked if the battery could be tested and explained my situation as my knowledge of cars/car parts is very limited. After a younger man came out with me and tested my battery, he told me the battery was fine but one of the connections to the battery was incredibly lose. He told me exactly which part to buy and even went through the store and picked it out($5), checked me out, and installed the part for no charge! My car has been working great ever since. Will definitely be returning if I need anything. read more

I was appalled at the rude and poor customer service or lack thereof. When in to purchase a lightbulb for my headlight and asked if we could use a screwdriver. The headlight was four times the amount of O'Reily Auto parts. My husband went in to get a refund less than two minutes after purchasing the bulb and still in the package they said they couldn't refund electrical parts. It had been less than two minutes, still in the package! I asked why they were so much more expensive and the clerk said she didn't know why but you can go to Walmart and get them for $6. This was of course after she pointed out. The no refund policy. I asked if they had a smaller screwdriver and they said yeah but for sell not to use. I said I was asking because I was going to purchase. Then he escorted me to the highest priced screwdrivers. At that point I was just done. Never going there again! read more

I had come with my boyfriend and we talked to guy who seemed happy to help but later seemed to make some kind of inside joke with another coworker, while he was looking up info on my vehicle...he really offered no kind of recommendation or information regarding the items other than stating some very obvious facts. I've always been very polite and quiet so I'm not sure why they decided to act so arrogantly. Honestly it felt like I was being made fun of in front of my face. Thanks for making the visit such an unpleasant experience! read more

I accidentally snapped my windshield wiper this morning and ran over to Advanced Auto Parts where I was promptly greeted by a man named Thomas. He was very kind, professional and efficient. If he's not a manager he should be! I've gotten okay help there before but he found my windshield wipers in less than a minute and installation was also under a minute. He was so friendly and had a great attitude! read more

I will never recommend this business to any of my friends because of how rudely my friend was treated by the employees when we went to get a new batttery for her car. She went simply trying to get a new battery and was told "nobody could do that for her". After going to the parking lot and getting in her car, she tried to turn it on and it did not start. She went in to ask if someone could jump the car and was once again treated very disrespectfully by the employees who told her they would not jump her car so she could get to work. Unprofessional and disappointing read more

I have never been treated so rudely at a store ever. I waited in line and when it was my turn, I walked up to the counter and explained that my battery had died the day prior and I had jumped it before I drove on over to the store. I asked to have my battery tested and the woman responded with "nope, not right now". No explanation at all. I understand that maybe I needed an appointment, but she could have at least said that or explained why she couldn't test my battery (I have a feeling it's because it is a free service). As a college student at JMU I will tell everyone I know to never give Advance Auto Parts their business. read more

Great staff and great service. Always the right parts the first time. Overall a great shopping experience.

Honestly the worst service ever, I have had multiple experiences with this store as it is the closest to my house, every single time I am disappointed. Specifically with the short, older woman there, you get nothing but aggressive attitude when asking for something and when you can get an answer out of her it isn't much help. If this wasn't enough to make me want to go else where I have also had an experience of calling and them telling me they had a part, showing up and them telling me they don't. In another experience I was trying to get a new battery because it was well within their warranty, I was told by the manager that there was nothing wrong with my battery, even though it needed to be jumped every couple times I started my car, he told me it was a short which I had investigated and it wasn't. After a couple months of back and for, and even calling the corporate line and the store refusing to listen to them because they said they don't go by corporate's rules I got a new battery, and to this day it's still working how it should so it was definitely not a short. Very unprofessional staff, my advice would be to spend the extra 5 minutes driving to the auto zone. read more