My husband and I bought a Cadillac XT4 in Ohio. We had looked at Moses but they didn't have one…read more This is our 3rd Cadillac and the other 2 were from Moses. We have also bought others cars there and it's always been a good experience. Thank you Katrina. We took our new car there in March to ask about some of the features. When my husband went inside the salesman AARON was sitting in his office with the light out. I guess that should have been an indication he didn't want to be bothered. When my husband told him why we were there the first words out of his mouth was "did you buy it here?" My husband told him it is a certified pre owned so we could take it to any Cadillac dealer. This man was rude and had a terrible attitude. All I needed was a little help but I certainly didn't get it. He was so rude to me and he seemed like he was mad about something. I told him he was being rude. His reply was that I was there asking for his help and I called him a jerk. It went from bad to worse. I told him I was going to call the manager and Cadillac, he said to call whoever I wanted. He also told us not to step in his door again and called my husband a nasty vulgar name as he walked away. I've never been treated like that before. AARON is a rude angry man. If he tries to help you I would suggest you walk away. I was excited to get help with a couple of thing on my new car but I left with no help and angry. I have complained to management and to my knowledge nothing was done about this. Beware of this salesman.

I had the absolute worse experience purchasing a vehicle from this place. I dealt with Jason B…read morethe whole time and he was not helpful at all. As the usual salesman is, he was looking out for himself than anyone else and once the deal was made he was very hands off and didn't care very much. During the test drive, I noticed that it wasn't too smooth stopping. The sales person indicated that it hadn't been driven in a while and that's common. I was skeptical, but I believed him. After purchasing the vehicle, I noticed that the truck shook vigorously at when stopping at increased speeds. I emailed the salesperson and he said to bring it in so they can look at it. After I brought it in, I was asked if I had been riding the truck hard because the brakes and rotors were shot. WHAT!? I've had the truck for less than a week and I'm asked if I personally did this?? I was outraged. Jason indicated that they would take care of me. During my wait, the tech came in and told me he took a test drive and was curious how the rotors were bad because he just had turned them. SO, the dealership KNEW that the brakes and rotors were bad from the beginning and didn't want to tell me. After all was said and done, they would not cover the cost of the brakes and rotors even though it was their fault. This dealership and the sales people/management that work their are dirty and I do not suggest having service or purchasing a car from there.

Had to have windshield replace due to small rock with cracking. They had to order the glass which…read morewas from the manufacturer and took 3 weeks. I understood, no problem. Glass comes in, appointment set and job completed, until....., After installation, tech comes out to tell me their equipment can't sync with manufacturer for camera use and I need to sign a waiver of liability in case the equipment may be dicey! Said it was issues on the manufacturer's side. Call insurance telling me not to sign anything then called the manufacturer who said their syncing system was working and that sometimes they get calls saying this because the glass company does not have the technology to work on the newer autos. They suggested I go to the dealership to get everything back to normal, WHY WOULDN'T I GO TO THEM IN THE FIRST PLACE. They closest dealers is 2 hours away and I responsible for cost! If you have a newer vehicle, think hard on where you get glass repaired or replaced!

This location is honestly top notch. Had an unexpected rock go through my windshield on a Monday,…read morethree hours from home. Brandon (store manager) and his team bumped me up a couple days to get me taken care of. Don't hesitate to give these guys a shot!

I reached out to Roger about some trouble with my 2019 Nissan Rogue. It was making some mysterious…read morehumming sound that I couldn't figure where it was coming from. This problem was so mysterious that neither Roger nor I could even lateralize the problem at first. But this is where Roger was different. He wouldn't quit. He wouldn't give up. This mechanic worked on my vehicle for hours trying to figure it out and kept me involved in each step of the process. It was his resilience and determination that was truly amazing. And he did not even charge me for the extra time involved. I was shocked but his answer made me realize just what kind of mechanic Roger was. He said that he just loved cars. They way he works and the passion he puts behind any car he works on proves just how much he means that. His prices are far too reasonable for the work he puts into the vehicle. He is beyond knowledgeable and efficient with his work. Roger is the mechanic I will come back to whenever my car needs any sort of servicing because with Roger, I know the job will be done with the utmost level of care. You can't ask for more than that from your mechanic.

I told him what was wrong with my vehicle and he said that my battery was "sh*t." Then, he came to…read morelook at it after I replaced the battery, and said he would replace the alternator for $85 if I had the part. I asked him to fix the battery sensor and the alternator. I had both parts. He charged me $230. Refused to take less even though I was willing to give him $200, and it shouldn't have cost even that much.

I took my truck to Bowmans as recommended by some close colleagues. It's a newer Denali and I was…read moretold it was done. It wasn't. I brought up some issues with that trim and it was raised from being pried up. They took it back and threw a quick fix on it using panel bond to glue it down. Now what about the next guy who needs to remove that? Panel bond is like concrete. So I look at it quick and it's starting to rain. Terrible for looking over a black paint job. Get it home and noticed they chipped the paint prying with a screwdriver or something and did a very poor touch up on it. Also the blind zone system wasn't working, insurance was charged for that. I took it back after getting it in my shop under LEDs and noticing how bad the orange peel was and yes OEM has a little. Also the chip and the alerts not working. I also mentioned many times about a rattle up front in the suspension that came up when the truck went off the road. It's still there. We had to ride to Florida listening to that. I talked to the owner, never once apologized or anything. Just stood there and said they'll fix it. Almost like I was a nuisance. I'm sure I'm that guy. I get it back again and noticed it has close to 60 more miles on it than when I took it in. Weird? Maybe resetting the bcm they already charged for? 60 miles is a good trip especially since yesterday they charged the insurance $400 for a tow bill. This isn't owned by Mark Bowman anymore. I'm either going to trade the truck in, because it's still not right, or just pay out of pocket when we get back in town and get someone to fix it all right and repaint that bedside or just reshoot it myself and put it on the lift and find the rattlling. Let's pray they didn't panel bond the flare and steps on.

Just got my car back and it looks great. They do amazing work and go above and beyond what they…read morehave to do. They didn't just fix the damage on the car they also detailed the outside of the car before I got it back. Very friendly to deal with also. Everyone I talked to there was smiling and willing to help. I highly recommend.

I had a great experience here and highly recommend them. They were extremely friendly,…read moreprofessional, and took the time to actually show me what was going on with my vehicle and explain everything clearly. Their pricing was more than reasonable, and I never felt taken advantage of. It's hard to find honest, trustworthy service like this--definitely coming back for any future exhaust work!

They open at 8, nobody showed up until 10 after 8. I went inside where the waiting area is an…read moreabsolute disaster. I seen someone was inside the garage so I knocked 3 times and was ignored. I guess they were still in neutral for the morning.

I use to like firestone but not after the last trip. I was told I needed brakes rotors and…read morecalibers. Ok with that I took it that it would be all 4 especially being 1081.00 to be exact. NOPE they didn't even touch the back. Plus you would think they would check the air pressure, NOPE, so here I am at 10pm in 12° weather airing the tires up..

front desk is always nice if its the man in glasses however. I apparently failed my inspection over…read moreback brake pads and they tried charging 500 for brakes and rotors when my rotors didnt even need touched. They will bleed your pockets dry every single chance

Our car had been overheating and while that problem seems to be solved, in the meantime broke the…read morecap to the coolant reservoir. We stopped in and employees helped us find the right part and replace the broken one. I'm sure if we went to a dealership it would have been at least $100 instead of $20.

Excellent help and wonderful people! Kyle helped fix the car, and Bill Gray/Grey absolutely made my…read moreday/week/month. I don't think I've ever had fun at an auto parts store before.

Always get my tires rotated here. Highly recommend Cory! He is super nice and made sure I had…read moreeverything I needed.

I needed an oil change. It was very convenient. I pulled into a bay, and the service person changed…read morethe oil, checked my filters, replaced my windshield wipers, checked that all of my lights were working, etc. It's expensive. You pay for the convenience. But it had been years since I handled this stuff on my own, so it was worth it to me. I now have a record of what has been done and when going forward.