Love this store. it's my go to place to get parts to work on my 2001 ford ranger. staff is friendly…read moreand help me find the parts I need

Get your auto parts... in advance. Funny tag line, but today they were convenient and easy to find…read morethe widget I needed so that I could pull the bezel from my daughter's car's dashboard in order to get at the radio. Parts, tools and accessories were easy to find and purchase, even if I had to wait a bit at the counter for someone to ring me up and take my money.

A BIG Shout out to Nathan! He was extremely busy, the day I…read morecame into the store and he took his time to help me with my decision on materials I needed for my car. He even came out to the car and found the information, I couldn't answer. He is very professional, knowledgeable and a great asset to your company! You made this experience so memorable--I'll definitely be back because of you! Cynthia

came at 4 to mix paint and the lady refused to mix paint but they close at 5 I had to go back to my…read morehouse that is hour away.

great place with good communication and reasonable prices. Went in for a leveling kit for ram 1500read more

Asked them to remove all grommets and power plug cover before spraying bed line. they didn't remove…read morethree small grommets and the one large plug cover. Not sure why it's so hard to fo directions when spending over 2,000.00 dollars at this place.

Whenever I come here, I'm always greeted with a big smile. The folks are very nice and they will…read moreactually take time to help you find the parts. Maria was very patient with me because I had a lot of questions.

Wonderful experience. Recommend to everyone. Found and fixed my problem like he knew what he was…read moredoing .

Unbelievable customer service!!! Our US Postal Service delivered and empty box with not part…read moreenclosed. I called Proven Part and Maria asked me to text her pictures of the packaging and within an 2 hours I received a note stating that they were sending me a new one with the tracking number. Not to mention a human actually answered the phone. From this point forward, Proven Part will be my go to partner. LK

From the owner: ProvenPart Spring Specials on Air filters, Oil filters, Deck belts, Mowing blades, deck spindles…read moreand more. We also carry tires for most riding mowers, and the No Flat tires for zero turns.

Customer service was terrible with the exception of the young lady working there. I replaced 3 deep…read morecycle marine batteries and she had to ask the other guys to assist her. None of the males made an attempt to help me load them but she did. On the way out the cart got caught on the rug resulting in it turning over with the 3 batteries hitting the floor. She helped me pick them up. I told them I planned on picking up 2 more next week but not at that location. Service has Never been that bad in the years I've gone through in the past. She deserves a 5 and the other employees on duty deserve zero if it was on the scale. Advance Auto Parts, y'all can do better at this Matthews location.

I have been an Advance Auto Parts customer for decades. This location has poor customer service. I…read morehave experience quite a few bad experiences at this location but finally decided to comment. I had to get something from them but decided to get a few other things while I'm in there but I really have to go pee and I cannot take my time and shop for multiple items if I really have to go, so I asked the old blonde lady and the mid age black guy wearing the "tacticool" American flag patch baseball cap if I could please use their restroom since I cannot think clearly. Well they didn't care, they are still using the COVID as an excuse, meanwhile none of the employees are wearing mask anymore. So I went next door to their competition and use their bathroom and had to go back to at least get washer fluid that the competitor did not had and they look at me and went like "oh he is back". Yeah well not for your great customer service just for the one thing that I needed most and done. I will not go back to that location. The stallings one is way better. P.S. side note, I overheard (as she was loud as hell), on the phone saying to someone, " just remember that I will not be here in two weeks and hold on one second I think this customers needs to ask for something"

I have never had as bad customer service as I got today in this Indian Trail location. Amazingly,…read moreit was early in the morning, so no excuse that the clerk was tired, he simply DID NOT want to bother to even TRY to help me. According to him, there would be none of the 6 different replacement parts for my BMW available and they would have to be ordered from BMW directly! I asked if he could help me and at least tell me what they were but he said no use if there was no way to find them. "You need to go to the BMW dealer and no idea how much that will cost".... I was so mad but simply packed my damaged parts and left. I think when he was in front of me searching, he was probably clicking random keys - like they do in cartoons to make me think he was searching. Wow- went to my local Advance Auto Parts, and after K.K. trying to help but unsure of the answer, she referred me to Arthur in another service center [not part of Advance Auto group] that could help me! She even said to tell him she sent me. Now that is good service. And guess what, he was able to find all and they were all aftermarket locally available and ordered for me to pick up later that afternoon. I am sure not all NAPA stores have such poor, frustrating and careless customer service as the clerk that helped me today, actually in that location Josue is usually helpful, I am sorry he was not there to help me! I will not be there again.

This is my local Napa for my company. I come to this location here and there for all my automotive…read moreneeds. They tend to be similar in price as auto zone, and advanced but I think they have better customer service. The quality of the parts seem to be better also. The store is located on the corner of 74 and Indian Trail Rd. right behind Wallgreens