Coming in to any male dominated space is a bit intimidating as a women so I was a bit nervous to…read morecome here but I'm so glad I did! I had an amazing experience here. Jay and everyone in the team had such an inviting warm welcoming energy and made me feel right at home. The customer service was excellent the advice and even the way they explained the different functions of my vehicle. I feel more prepared now that I have more knowledge on my car and I would definitely come back to this location. I would rate this place 10 stars if I could!

Auto zone on south Tryon by the hospital by steele creek is horrible. The young black man asked me…read moreto look through the computer for the part I wanted, wouldn't write down the information I needed, wouldn't walk me to the item. I told him that's why this place is empty because of your horrible customer service. He said they don't pay him enough. I told him that his attitude is the reason. My son was getting paid less at target and in 3 months became employee of the month. I told him to work hard, don't complain and treat your customers with respect and he'll go places. At least he heard me out.

My first time ever to an autozone to get an in cabin air filter and engine air filter. I purchased…read morethe premium options for a total of both at about fifty five dollars significantly cheaper than what I would have paid for at the dealer. The best part about this was that they installed both of them for free!!!! The staff was super knowledgeable very friendly and very helpful. When we looked up in the computer, the parts available.T he staff did not hide the options from me, But instead turn the computer screen around to show me all of the options the details and pricing. It's Hard to believe that I've been wasting all my money for all these years.Going to the dealer when I could have had this spectacular experience at this reasonable price. Dear autozone, you have made a lifetime customer of me.I hope our relationship lasts.

Manager is difficult and not willing to listen and just wanted to start rattling off his policies…read more Any question I asked he thought he would mansplain them to me. This will be last time using auto zone and I recommend everyone not to give your business to this store! I. The end I was correct and he never acknowledged it.

Great customer service from Shy. She was so helpful and very kind…read more I truly love this location and I always get Wonderful Customer Service.

I walked in and waited behind a customer there was no one at the counter. The customer left the…read morecounter and look down the first aisle and return shaking his head. I walked down the same aisle and saw two clerks restocking the shelves. They both took a quick glance at me in a "please leave & I don't want to be here myself"! I yelled "hello, can we get some help please". Someone from the rear showed up . I was advised that the stocking clerks were from another store. That explains the rudeness I guess. Leo came to our rescue with a big smile!

I was totally unaware of this new NAPA facility that they had just built. After seeing a part for…read moremy car at a local NAPA facility, and them being out of the part, they looked up the part and advised that this warehouse had an abundance of this particular part available for my picking. This location is very well stopped with just about anything for your auto or truck that you can imagine, and it's well located just off of South Tryon St for easy access. Now, if could only get them to detail my ride, I'd be in five star heaven with them.

My experience: they were awesome. Had a short little white guy who worked my gas cap off for me and…read morereplaced it with a new one. Looked it up on line first, called confirmed they had it - they did of course. He came out and helped me in the dark. Great value at that. Also, had gone to the new AutoZone and they were absolutely no darn help. Worthless actually at the AutoZone. Thanks Advanced Auto.

Let it be known that Eddy is the man, helped me out with a battery install and went above and beyondread more

Bought expensive wiper blades they claim there is an ordinance where they can't do installation!!!…read more I checked all of Pineville ordinances and there is nothing !! All other auto parts stores in Pineville do installation.. this is a very lame excuse for not wanting to go outside and do it .. I will never shop here again or recommend to anyone.. seriously!!!!!!

AutoZone put me through so many trials and tribulations just to get a quart of oil for my car…read more Their computer wasn't able to tell me what kind of oil that My car took so I had to go get my owners manual, and research it myself. I have a VW. Not certain why it was so hard. They said based on regional laws or something they couldn't even help me put in the oil. They weren't rude or anything. They just weren't helpful. So rather than demerit them because of the lack of resources they have with their computers I would just say AutoZone in its entirety needs to step up their game.

Review for Advance Auto Parts…read more After relocating to Charlotte from San Francisco for work, I've made it a point to seek out local businesses that deliver strong customer service, fair pricing, and reliability. I wasn't familiar with this franchise since we don't have them on the West Coast, but this visit turned into a surprisingly positive experience. I was simply looking for basic car-care staples--things like tire shine and windshield bug remover. While browsing online, I noticed that a premium brand product (normally priced over $9 for a small bottle) was listed on clearance for $0.95. That definitely caught my attention, so I decided to make the drive toward Pineville--about 12 miles from Uptown--and turn the trip into a productive errand day with grocery shopping and lunch. First impressions: Easy to find, easy parking, and the store was well organized. When I checked the shelf, I didn't immediately see the item that was advertised on clearance. I approached a young associate at the counter, explained what I was looking for, and he took the time to check the system. Instead of brushing me off, he went into the backstock area and located the product himself. He returned with not one, but two bottles--and they rang up exactly as advertised: $0.95 each. That kind of follow-through matters. I'm a value-driven shopper. I understand the cost of goods and the importance of quality, and I believe loyalty is earned through good service and honest pricing. When a business honors its advertised deals and takes the extra step to help a customer, it builds trust--and that's exactly what happened here. What stood out: * Helpful, proactive staff * Accurate pricing and honored clearance deal * Easy parking and convenient location * A positive, no-hassle shopping experience If you're willing to do a little homework and keep an eye on sales, this is definitely a place where you can find real value. I left feeling satisfied as a customer and confident that I now have a reliable go-to for basic car-care needs. Bottom line: Great customer service, honest pricing, and a solid value experience. This location has earned a spot on my list of trusted local businesses.

I love going to advance over any other and they prove me right! Great customer service and truly…read moredoing what they can to help someone that could be in a stressful situation.

Jeffery did an amazing job on my car. I could tell a huge difference in the way my car improved…read moreimmediately. He is thorough and knowledgeable and gives you plenty of options for your situation and to make sure you and your car are taken care of. You can tell he loves his craft and that your satisfaction is top priority to him. Would def recommend to anyone.

Jeffrey is honest, hardworking and super knowledgeable. I was impressed with his work ethic and…read morethe ability to get the job done Right! I will be sure to have him continue to help me with all my auto repair.

Went today after several disappointing visits to other dealerships…read more Jorge was excellent. His knowledge and service was perfect. This team made the process so easy. In and out within two hours. Super happy.

First I would say, we bought our first Jeep Wrangler 2016 here, and have taken it here since we…read morepurchased, with great service. It has less than 90k miles, almost mint condition and we have babied it. In the last 2yrs the quality and service is gone for us, I wouldn't go back if they paid us and here's why. First incident - It started off with paying over $1400 for engine oil filter housing leak, "jeep oem part". Then less than a year later it's leaking again, took it in to fix and it took one day to fix, it lasted a few weeks before it started leaking again, took it back they said it would take around the same time, took like 4 days instead, with no communication, we got it back, they said everything's good and it already started leaking by next day, we took it back, told us it would be real quick, again and they kept it the whole day without any communication on how long, manager said the mechanic didn't tighten something or do something correct, now it's fixed... wtf is going on?? At this point, the jeep has been so far so good now Second incident - During this service , I mentioned and asked a manager about new tires being put on, I said "someone previously during a service here at Jeep told me they didn't have the lifts or equipment to do big tires or lifted jeeps like that to do it correctly," Manager said no, we for sure can do it, just stop by we will handle it, it will take take like an hour...so I said to my wife I'm skeptical, specially after the previous visits but let's give them a chance. Brought it in with new expensive new tires around 4:45pm, again same no comms after 2.5 hours as we are staring at our jeep on lifts that no one has touched with couple tires off. I finally asked what's going on? Manager says he's the mechanic is having trouble with the equipment it broke?? Your tires are too big?? But will get it give us 45 more min... "And it's at this moment that I'm more worried about my truck, my new tires and old which old ones which I'd planned to sell, "like most" are going to be ok, over 1hour later, manager comes out says it's ready, will give a discount, I'm like how did it go, was it done right? It was tuff we broke two pieces of our equipment, it was "your tires" the "size" was the issue. The old ones were cheaper tires they kind fell apart a bit taking them off, btw BS I've had the type tires swapped out before no issues by other companies. I asked well did you guys get it right, manager said yah I had to bring on the "senior mechanic" to swap out the tires and get it done... So now I'm stuck with the previous tires which I doubt I can sell, one was brand new btw, the spare. I seriously worried that they might have jacked up my new tires putting them on, "almost $500 each btw" and if it was done right. Again I would never go back, make sure you either now how too look over there work that gets done or get a second look from another company. What really pisses me off, like everyone knows , is they charge almost double in prices compared to other places..felt like a shady scam Follow up, Aug 7 today, truck started over heating a bit, looks like they also didn't bleed radiator or refill the reservoir at all, after the oil filter housing swap...this last time...coolant reservoir completely empty, could of been a bad scenario. I've got plenty of documentation, prob time to call higher ups, even though I tried to previously call to talk to leadership, no response at all....none... can't believe the incompetence