Parts manager had just come in,...and helped me immediately with a faulty battery I had purchased…read moreand a battery for trade in as well. Wish I had noted the name.... Had the opposite experience and walked out of the Monroe rd store 1/2 hour before. I think it just depends on the "luck of the draw" btw, not going to bash Monroe rd store just sayin'....

Been coming here for 20+ years. Staff has been more helpful in past. Last few visits they seemed…read more"bothered" by my presence. Distracted and maybe overworked? Who knows. It's my neighborhood AutoZone so I'll continue to shop there. Love to see the customer service taken up a few notches.

My Volvo needed coolant. I looked online but was a little confused about what type to get. The team…read moreat NAPA auto parts could not have been more helpful. Ted took down my information, put it in the computer, and they got me out the door in teo minutes with exactly what I needed at a reasonable price. Extremely satisfied. Ted expressed concern for my ailing mother when I told him we were driving up to see her. An extremely nice guy with a big heart. I'll be back.

This was my second visit and the gentleman were extremely helpful. The first time I bought a…read morebattery and they put it in my car for me. I came neck for a windshield wiper and they replaced it for me. Both times I was treated will courtesy and respect. Unlike some other parts store, that will rename nameless that makes you feel like a number and will help but reluctantly do so. Not here, o felt Judy the opposite. This will be my go to Auto Store. Thank you.

Mark (owner) is a fair and honest businessman/mechanic. I highly recommend Shop at 160!read more

Mark was super kind. My car broke down and my phone broke in the same weekend. Not only did he go…read moreout of his way to take me to the cellphone shop, but also made sure that I made it back safely. He offered to fill my dad in on what was going on with my car and to inspect any new car that I purchased. He was very upfront and honest as well, which is obviously awesome. He also didn't rush me to figure out what to do with my car (which is awesome because I was in quite the predicament). Overall, highly recommend. They definitely care about people.

So so disappointed. This place was recommended on next door and we were anticipating a positive and…read moreprofessional experience. We made an appt and when my husband showed up he was treated so horribly. My husband has decades of experience as an executive and is a super nice guy. He was treated so rudely and told irregardless of appointment they "might" get to it at the very end of the day. He was sent away after a horrible experience. Very disappointed and surprised since reviews had been positive

Old school auto repair place. Jimmy runs the show and has a great technician team. Just plan to…read moreshow up at 8am, stand in line, and then check in with Jimmy. He will take your name, phone number, vehicle issue, and keys, and give you a call when the mechanic begins working on your vehicle to provide a quote. Didn't try to upsell. Did honest work. Work was done within a few short hours. They are a very efficient and honest team. I will be back!

Got me in and out within a day on a 24 volt starter for an import 1991 Toyota Land Cruiser Diesel…read more Made it look brand new even though its 30 years old!! World class service in a family owned business!

Fixed my car in a timely manner, communicated everything well ! My backlights now work and I am…read more100% satisfied .

Passport: I had to get a photo for my Canadian passport. The fellow at the passport desk had me…read morestand and click for a photo. I saw him on the machine doing something. He then showed it to me, it was wrong. Canada has its passport information posted on their site and clearly shows the size/dimension and what needs to be in and on the back of the picture. I told the guy and he adamantly disagreed. He said our machine is set to Can. PP standards. With that I sent in my renewal fee with that picture. A few weeks later I got a call saying the picture is wrong. I must send another with the required information on the back. I went back to the Ballantyne location and thankfully a gal was there. She took it and it came out perfect, it was the size it should be. No adjustments. She stamped the back with the location info, her name, etc. My advice... go elsewhere if you see that small fellow in front of the computer at the PP desk. Membership renewal: Another day I went in to renew my AAA membership. I've been a member for 48 yrs. I had to change my address due to a move. Received my new card in the mail with the correct acct number. A few weeks later I received mail with another card to my current address. It had my previous married last name with a different acct number? I've been divorced for 17 yrs. I took the card into the Ballantyne office and asked... why this? The fellow looked around on the computer and couldn't figure it out. I asked him to cancel that membership, said he did. Someone had to go back in the AAA history to find that info., then take the time to create a new card and have it sent out.

I had a car battery replace in December 2022. In the last week, I had to jump my car a few times…read moreand called AAA to see if they could check it out, and Mark said to just drop it off in the morning and he'd get it looked at. Turns out a new battery was needed and since I was still under 3 years (barely!) it was replaced. I was so happy with them making time to evaluate it and to honor the warranty with no questions asked. Great experience overall!

If you want an exceptional car buying experience that feels "boutique" style, yet from a big…read moredealership... visit J.O. at Fort Mill Ford. She was knowledgeable, efficient and super personable. Go J.O.! It was a pleasure working with you. Bgolman & Family

I've never experienced customer service this poor…read more I bought a 2024 Bronco that has repeated electrical and power issues. After three service visits at Fort Mill Ford, the vehicle is still not fixed and is unsafe to drive. Here's the timeline. 11/4: Vehicle completed its third repair. The same day, the Bronco continued throwing powertrain system failure warnings. I left messages that day reporting the issue. 11/5 ~7:55 AM: I spoke with Deforrest McCombs. He said he would get my vehicle "in the queue," talk with the service manager, and call me back by 1 PM. No call back. 11/5 ~3:30 PM: I called again. Deforrest told me there was no loaner available. Meanwhile, my lights shut off while driving, windows stop working, the turbo audibly drops out, and my Ford app shows 130+ error messages for powertrain system failure. He said I'd be "at the top of the queue" for a loaner. 11/7 ~9:30 AM: I called and asked for a call back from Deforrest. I also left a message with another service rep asking for the RO# from my first repair. No one ever called me back. Today (11/22): I still haven't heard a word. The vehicle is not safe to operate, and I've received zero follow-up from service. After three visits and multiple calls, I'm left with a Bronco that still fails on the road and a service department that doesn't return calls, doesn't provide a loaner, and doesn't provide basic documentation when requested. Being told I'm "at the top of the queue" means nothing when weeks pass without any contact. This has become a safety issue and a customer service failure. I expected better communication, a loaner for an unsafe vehicle, and a proactive plan to resolve a persistent defect. Instead, I've gotten silence.

Leonard Truck Outfitters Given a price of $420.00 to put…read moretint on my windows...SUV. Back seat to the back window, dark, where you can't see in. Both front sides and windshield where you can only see a silhouette. That was what I was told I would get. When I got my vehicle back, not what I was told. Can see inside the rear seat to the back from outside. Front, see the driver. Called and wants to charge me $430.00 more to get what I wanted in the first place. Called the Manager this afternoon at 1:25pm and again at 3:20pm. Left on hold for 5 minutes. Finally spoke with her, asked for the District Managers name and number. Gave me his name but wouldn't give me his number. Called Customer Service, spoke with Sharon. Said she would get back with me, that was at 3:32pm. Now 5:53pm. Quality was great for me. Tint isn't my profession. Rely on the professionals. 5 days later... No call from the Store Manager, District Manager or Head Office. Super disappointed. Was recommended by a "friend". Anderson Road, Rock Hill, SC.

Bought a building from them in 2022 that has had a leak in the roof since. Comes with a 5 year…read morewarranty(thank god) so they came out twice and ensured me each time that it was taken care of. Now on the third time and I've been calling for a month and keep getting the run around "call this number, we will transfer you here, email proof here" blah blah. After nearly a month of no call backs or any communication, I finally called Mount Airy instead of the local rock hill and told them either fix the roof or come get the building because I'm not making another payment until one is done your choice, their answer was the maintenance department was 4-5 weeks backlogged.