Had an amazing experience here recently. Stopped in to get new headlight and the young man who helped me not only showed me just what I needed but then, unasked, offered to put it in for me on the spot! I think the owner/manager really instills an ethos of customer service. When you go there, you get the feeling they really want to help you! read more

This place pretty much has everything I need and the staff has always been friendly and extremely helpful with any questions I've had about my Jeep or products... On a sidenote, they also have a veterans discount so just make sure you ask for that. The hours of operation work with any schedule and the parking lot is actually easy to get in and out of on one of the busier streets in Lakewood. read more

I visited AutoZone to change my car battery in August 2023 and I had a smooth experience. The battery had never been changed before since buying my car in 2017, which was a new car, so it was time to change it. The store is big and they sell all sorts of items for vehicles including tires, car air fresheners, etc. SERVICE -- When I walked in, a gentleman assisted me in deciding which new battery to purchase then a service worker followed me outside where my car was parked to change my battery. The woman who changed my battery was very professional and she explained what she was doing. I asked her questions because I wanted to know how each step of the battery changing process worked. The whole process took about 5-10 mins. Almost a year later, my car is still running smoothly and I've had no issues with my battery. While I've only been here once; hence the 4-star rating, I do recommend this business. **** GOAL of 150 reviews in 2024 - 36/150 total reviews in 2024 - 686 total overall Yelp reviews - Reviewed on 27 May 2024 read more

Autozone - AutoZone -- August 2023 - Auto Parts & Supplies Near Me - Lakewood, Ohio

I had a dead battery in the morning. My husband took the car to Autozone and within minutes, Romero changed my battery. He was so friendly, competent and couldn't have been nicer. I really appreciated how quickly and efficiently he worked. I highly recommend this Autozone store. read more

Jose in Lakewood is excellent! Has helped me with numerous issues most currently with a low coolanIt issue!

Amazing service. I know nothing about cars but the owner and employee did not try to lead me astray. They let me borrow spray so I didn't have to buy it. Thank you so much for helping me replace my battery :) read more

I bought a magnetic phone holder here for my car 3 of them the guy said he will have to take out the some security things from in it so when i get out of the door it doesnt beep he went came back i paid and left store came to my truck already like 5 mils away already i see 1 peace is missing 100% the guy in there stole it nice job hope that comes out of ur family karma is real! read more

Date: March 3, 2025 Re: Excellent Customer Service To: Manager of Lakewood Auto Zone 16707 Detroit Ave. I was picking my granddaughter up from softball tryouts after dark, and she said, "Nanna, your front headlight is out." I immediately went to Auto Zone. It was dark and freezing outside. I went into the store and relayed my situation to Eric behind the counter. I also informed him of an off-and-on blinking brake light issue I was having on my steering wheel dash. He was friendly, courteous, and knowledgeable. He came outside, checked my light situation out, and informed me it was the fog light. They couldn't do that there, but I could take it to my local auto shop, and it was a quick resolution they could take care of. He also ran a diagnostic on my auto, and nothing showed up with the brake light. I had explained to him a sensor engine blinking situation that I had 3-4 times in the past that was a Kia recall issue. I relayed to him that the brake sensor light issue started after Kia had my car for a couple of days and had given me a very hard time about the recall issue. He informed me of when they started working on the sensors (in mechanical terms) and how that might've triggered something, which made total sense. The diagnostic showed no issues with the brakes. Overall, I was satisfied with everything we discussed and pleased with the outstanding customer service I received from Eric. From someone who has been in the customer service industry for 48+ years, it is almost obsolete these days. Eric deserves praise and a raise! Blessings, Eva Starr ~ read more

Absolutely great guys at this location! I went in on Saturday 1/18/25 after calling about possibly getting the wrong wiper blades for my car. I asked if I can come in and they could install them for me...they said absolutely. I brought in some cash to tip the gentleman, and he said "It's ok, we do this all the time." From the tone on the phone to the great service in person, you guys are really great. I hope the company is treating you well. read more

Just had outstanding experience at Autozone. Came in for headlight that was out and back window wiper blade. Everyone was friendly and attentive. And Jay, who helped me, was great. So helpful and personable. Really went the extra mile for me. So appreciated his professionalism, knowledge, and kindness! Will definitely be a repeat customer and urge others to go to this Autozone for your auto needs, as well! read more

I always frequent this Autozone. There is advice, caring, personalized service consistently. I honestly haven't had even a mediocre experience here! Don't know what it is? They'll take you right over and offer opinions. Have a dreaded "check engine" light on? They'll hook up to your car's computer and you will get a printout with the explanation of the codes. They'll go over this with you and make sure you have a copy to be taken to your mechanic. If you are a do-it-yourselfer-and it's a minor issue (ie a sensor), they'll recommend as well. All the guys here (only 1X was a woman working-and she was great too) are clearly passionate about cars and want to help. If you're really lost (like me- as I am clueless with car mechnicals) they will walk out with you to your car and take a look. I have never ever felt a "hard sell" on any of their products, but they will give you some great recommendations. There were a couple older guys working there and they were funny and extremely knowledgeable. I know they aren't the lowest $ at times, but I will tell you, stellar customer service is always remembered - and I'm loyal when I feel I get treated with respect. You will get that at this Autozone. read more

Highly recommend this location. They are always happy to help with tools parts and products. Great customer service. A+

Shout out to the chill dude with the neck tat! He hooked it up and made the experience easy!

Went to AutoZone for the first time to get my battery checked. The two gentlemen working this evening were fantastic. Showed me what they were doing, explained what the tester was showing as the results. Very helpful selecting a new battery and then changed the battery for me. Very pleasant doing so. Took me maybe 10 minutes from the time I parked till the time I left with my new battery. I really appreciate their help this evening!! Great service. read more

The staff is so helpful and kind! Probably some of the best customer service I've ever had! I wanted to hug them in spite of COVID-19. Seriously. read more

My husband and I went in because our left drivers side blinker was not working and assumed it was a fuse, but with Jason's amazing help we learned that it was a bulb. We are so grateful for Jason. He went over and beyond and came out to check our car, to make sure that's what it was and he was right. Then he took us inside and found us a pack of 2 bulbs for a great price of $8 and then came back outside to help us put it in and make sure it worked and it did! Not only did he genuinely want to help us, but his personality was awesome. We are so grateful and we even tried to tip him and he declined the tip and told us it was his pleasure to help us out. Now if we ever need to go back to an Auto zone, we will definitely be going to this location, since our experience was phenomenal. Thank you so much, Jason for your spectacular customer service! read more

My car randomly wouldn't start one day and I realized I needed a new battery. I was able to get a jump start and drive here and it was such a good decision. Christine quickly changed my battery and took the old one for me in less than 5 minutes. Super convenient and affordable! read more

Michelle Z. at the Lakewood Autozone is the bomb! My check engine light was on. He plugged the computer into my car and got the code issue. He went out of his way to Google the issue and let me know that it was a quick fix that he would do. He reset something. He saved me a lot of money and time. Thank you so much, Michael Z.! You made my day! read more

I wanted to give a shout out to the Auto Zone of Lakewood, Ohio and the W117th location in Cleveland, Ohio. Brian at the W117th location has helped me out on a couple occasions and is eager to help, efficient, friendly and very knowledgeable. I completely appreciate them and will always go back to them for my auto care needs. read more

By far the most knowledgeable autozone staff I've met. Always in good spirits, extremely helpful and they know motorcycles. Nice job!

I talked to either a store manager or assistant manager here after having a glass repair very badly done. I was asking about how to fix it myself. The gentleman I spoke with said that he had gone to school to be a mechanic, and told me a lot of great tricks to make the people who worked on my car redo their work. Awesome guy overall. Very happy with this store. read more

The least I could do is write a review for this Autozone! The man who helped me Mr. Sullivan, went above and beyond replacing my headlight bulbs. One of my bulb connectors was completely fried and he even went on to replace this. He was very kind and helpful. Great customer service, friendly people! read more