O'Reilly isn't the biggest auto parts store, nor are they the fanciest. But through the years they…read morehave been reliable and helpful. Prices are moderate, the staff is friendly, and the store is clean. This location is easy to get to, as well. I can't say it's my favorite place to shop because I'm just not that into auto repair. But I always feel comfortable and confident when I select O'Reilly's.

O'Reilly sold me an alternator for my wife's van. Lasted three weeks. They will not return it or…read moredo anything for selling me a product that does not last/fit my vehicle.

Twice in the past week I've stopped in at the 171st and west Maple Road store checking on auto…read moreparts for my 14 year old van. And twice I was helped by two different young men not only in finding the correct product, but by answering the endless questions I had about my car. Both Jesse and Arthur were so knowledgeable about cars and schooled me on what would work best for what I needed. I will definitely be returning to this store as my baby continues to age and needs help. Thanks again fellas!

This store was my first direct experience with racism... Had gone in and the 2 Neanderthals that…read morewere working, immediately started watching me and my mother (who is white ironically enough) and then looked at each other with some kind of concern, as if they werent 2x times our size... And, when we went to the desk to PAY; as if they had some preloaded thing to say, immediately accused us of stealing!!! Mind you they watched and followed us around the store the whole time. We went home and called the owner. I've lived in Bennington my entire life and never had i experienced such a thing. If you don't see this review, you all know why. Don't come here if you are a POC. Just don't. Absolutely disgusting behavior In 2026.

I sent my daughter to the Q Street Omaha store because the website CLAIMED they do battery…read moreinstalls. SHE IS 9 MONTHS PREGNANT - DUE IN A WEEK !!! No one else was in the store and there were 2 people she could see working there. They told her "WE COULD NOT DO AN INSTALL at this time". She needed the battery to ensure she has transportation to the hospital when the time comes. Needless to say the two working in the store COULDN'T HAVE CARED LESS! Update your website if you can't do battery changes. WE WON'T BE BACK.

There were 4 staff members on duty who were more interested in visiting with each other than…read morehelping customers. While in the store I could hear the "F" bomb being dropped numerous times during their story time. So disrespectful and classless. What was even worse, while at the counter, 2 of the young counter guys continued to drop "F" bombs while ringing me up, they acted like I wasn't even present. The older staff member was standing in the doorway smoking a cigarette with the door open looking like he wanted to be anywhere but there. Customer service and respect have been lost. Plenty of auto parts stores, I will never spend another dime in an Autozone.

Its been awhile but I've made many visits here over the last seems like 20 years. They have always…read morebeen helpful and offer decent prices on the items I need for my car. I recommend stopping in and don't be afraid to ask for help.

I must admit, we bought a car battery elsewhere and just came here to get the tool we needed to…read moreinstall the battery ourselves. Easy, peasy. Well...not really so easy after all. Hubby had some troubles getting the battery swapped. I'm not very savvy about cars, so I can't tell you exactly what the trouble was. Something about the battery having been drained and the electrical system not allowing us to do ...whatever was needed. So Hubby went back into the store to see if the clerk had any ideas. Not content to simply stand behind the counter and offer suggestions, the clerk came out to our car and spent several minutes trying different things with Hubby. Ultimately, the solution involved some sort of safety switch hidden someplace no sane person would normally think of looking. While the clerk located and pushed the safety thingie, Hubby was able to get the car started. It seemed easy, but only if you know about the super-secret button. The clerk was very kind, very generous with his time, and very patient. Automotive stores all seem to be pretty much the same, really. But employees who care and are knowledgeable and patient are what makes this one stand out.

I rented a U-haul truck from this Napa location. We reserved it several weeks in advance and lined…read moreup a bunch of people to help with our move. When I arrived at the lock-up time they informed me that they rented my reservation to someone else and didn't have another one. I asked why they would do that and he very unapologetically said that is what U-haul told me to do when we had a problem with the other guys reservation. I realize that Napa and U-haul have a partnership on this and that the main issue probably lays with U-haul, but the Napa employee was a total jerk about it and never once apologized. In this particular case, u-haul is making Napa look bad because of their logistical issues, and Napa is making U-haul look bad because of their terrible customer service. I guess these two companies were made for each other.

I rented a uhaul here. The first place ehere i had a reservation didnt know how to rent…read morethem(upsetting) called here in a pinch they transferred my reservation right over and took freat care of me. super easy to work with. Made my not so great experience Great!! Thanks guys.

6-26-26 Updated Post (Upgraded to 3 star) Tron at Village…read morePointe Toyota reached out to me. He was very professional and apologetic of how the situation unfolded. Never once passed blame or denied wrongdoing. Took full ownership of the other individuals mistakes. Truly a great interaction and response all around. He offered to make good on the sale and came to an agreement that was fair for both parties. We worked with Tron and our original sales rep (Julian). They provided a smooth/expedited 2nd interaction for the vehicle purchase, which we were definitely appreciative of them doing. Tron also noticed a slight/subtle defect (that I would never have caught) and already contacted the manufacturer to provide a fix for the vehicle. The original situation was unfortunate but Tron, Julian, and Village Pointe Toyota made amends. They provided a fair resolution and responded in a very professional manner! They (Tron, Julian, or Village Pointe Toyota) did not ask me to update my review. I just felt that after how they rectified the situation, that it deserved an updated response. 6-24-26 Original Post (1 star) I don't post reviews about companies because it isn't worth the trouble. But in this instance, I couldn't "bite my tongue" after my recent experience. I've never been so insulted and angered by a business in my entire life. Summary of Experience: We put our name on the list to buy a 2026 Toyota Sienna Limited AWD WITHOUT any additional upgrades. Put our $500 deposit down, were quoted a price, and told it could take 2-3 months to arrive. Perfect, works for us. 2.5 months later the vehicle arrives. We go in to test drive the vehicle with intent to buy (assuming no issues with the vehicle). Everything looked great, no issues. Here is where things turned. Sales rep shows us the vehicle price. $3,000 over quoted price. Ummm, what? We agreed to a certain price. We get told the manufacturer added $3,000 worth of upgrades and that's just how the manufacturer does it. Sales rep talks with the sales manager and comes back. Basically take it or leave it. I understand you can sell this car in 2 seconds, but we had an agreement. So we iron out a new deal with the sales rep. Mind you that the sales manager never once came to talk to us. Not a single time. Dealership would give us $500 off (on the $3,000 in upgrades we didn't want), my $500 veteran discount, and were told they would sell us the 8yr, 125,000 Platinum warranty at EMPLOYEE cost. Cool, we aren't fully happy but agree with this new deal and so did the sales rep and sales manager. Sales rep was forced to go back and forth through this whole process to relay messages from the sales manager. He handled this very well and was very professional. No complaints about our sales rep. Now we get sent to the finance rep. We discuss financing. I tell him we already have financing. We say if you can match/beat it, then we can go with you. He says best they can do is almost double the % of our financing. Well, we clearly won't do that. He then says the $500 military rebate is only if we finance through them. So now we are annoyed again that we are "out" another $500 on the deal. He starts selling us on a warranty. My wife and I are confused. We let him finish his sales pitch and then tell him we already agreed to the Platinum warranty at EMPLOYEE cost with the sales team. He is confused and goes to his finance manager. Finance manager comes in and is also confused. He leaves to go talk with the sales team comes back and says, "We can't sell you this at cost". I say that is what was agreed to after the other deals were already not honored. He leaves again, comes back and says, "best we can do is at X price." I ask, is this at EMPLOYEE cost, like we agreed to? He says it is at cost (not EMPLOYEE cost). He says that can't do that. We argue semantics of "at cost" vs "at EMPLOYEE cost". Finance manager then brings back in the finance rep and says, "what do I do here? I can't go lower". They begin acting all smug and condescending and saying stuff like, "this is the best I have ever seen." "You can't get better". "Does he (me) look like an employee to you? He doesn't look like one to me. How can we give this guy an employee discount if he isn't an employee?" I respond with, we agreed to the at EMPLOYEE cost with the sales manager. The Finance manager responds with, and I literally quote, "Look at this guy. He just knows everything about how our financing works." I instantly walked out. Just fuming. I didn't yell, didn't make a fuss. Just said, no thanks, we are walking. Just the audacity to make that comment after your dealership didn't honor the deal 3 separate times. I wasn't arguing about your financing system, I was arguing that you haven't honored a single one of the deals your business made. They have a camera in the finance office too. So this exchange isn't even up for debate. The owners can check the tape if they want.

We purchased a vehicle in May 2026 and declined a maintenance agreement twice. This month we were…read morereviewing our loan agreement and realized it was a couple thousand dollars higher than what we expected. We went to VPT and they reprinted our purchase agreement. On it was a maintenance agreement they had slipped in at the end when we were unaware. Their only response was "isn't that your signature on the paperwork?" even though my husband and I vehemently told them that we had declined it not once but twice. I would not recommend VPT as a car dealership. They are dishonest and will try to bait and switch decisions you make - just to put more money in their pocket. I would give 0 stars if I could.

Been going here for 15 years at least for all my car needs. From fixing a tire, oil changes, other…read moresimple issues, it's always an easy process. Never have had an issue with my vehicle being taken here.

I recently took my vehicle to Woodhouse Quick Lane for an oil change and tire rotation. Mike…read morechecked me in and I appreciated the text feature for updates. Unfortunately, I was informed that my tires were wearing unevenly and needed replacement, which I wish had been communicated before the oil change. The staff member who relayed the tire issue was professional and even arranged a ride for me home, which I appreciated. However, my experience soured when I tried to get updates. Despite texting Mike multiple times over four days, I received no response. When I finally called, he seemed defensive that I was questioning the reason he didn't inform me that my vehicle was ready for pickup and/or didn't give me a quote for the tires. While the oil change pricing seemed fair, I believe Mike could benefit from customer service training. I was able to find good deals on tires elsewhere and had a great experience with Brakes Plus for an alignment - wish I got my oil change there as well because they were running a 50% off special. Moving forward, I'll be choosing Brakes Plus for my service needs, especially since they offer complimentary Lyft rides. Overall, even though I appreciated the manager calling to let me know he knew they dropped the ball with me on getting the tire quote, I was disappointed with my experience at Woodhouse Quick Lane.