Been going here for 15 years at least for all my car needs. From fixing a tire, oil changes, other simple issues, it's always an easy process. Never have had an issue with my vehicle being taken here. read more

I recently took my vehicle to Woodhouse Quick Lane for an oil change and tire rotation. Mike checked me in and I appreciated the text feature for updates. Unfortunately, I was informed that my tires were wearing unevenly and needed replacement, which I wish had been communicated before the oil change. The staff member who relayed the tire issue was professional and even arranged a ride for me home, which I appreciated. However, my experience soured when I tried to get updates. Despite texting Mike multiple times over four days, I received no response. When I finally called, he seemed defensive that I was questioning the reason he didn't inform me that my vehicle was ready for pickup and/or didn't give me a quote for the tires. While the oil change pricing seemed fair, I believe Mike could benefit from customer service training. I was able to find good deals on tires elsewhere and had a great experience with Brakes Plus for an alignment - wish I got my oil change there as well because they were running a 50% off special. Moving forward, I'll be choosing Brakes Plus for my service needs, especially since they offer complimentary Lyft rides. Overall, even though I appreciated the manager calling to let me know he knew they dropped the ball with me on getting the tire quote, I was disappointed with my experience at Woodhouse Quick Lane. read more

I was having an issue with coolant in my car. I overfilled it and panicked knowing it could lead to engine problems. Woodhouse Quick Lane to the rescue they adjusted the coolant level for free took me in without an appointment! I am so grateful what terrific human beings you are and I appreciate each and everyone of you!! read more

You try to take your car to deal approved site and they expect you to wait at least 2 hours just to get an oil change and they don't take appointments.... Wow Jiffy lube or Valvoline here I come! Maybe Woodhouse should change the Quick Lane name to something more fitting, because there is nothing Quick about this place read more

I went there to try and get an oil change. Their website said the wait was estimated at 45 minutes. I drove in, saw the Oil change bay empty and there were three people up front by the register pretty much doing nothing. Maybe they weren't trained to do oil changes but when I tried to check in they told me it would be a 3 to 3.5 hour wait. And no, they don't take appointments. Looks to me like yet another place where the website can't be trusted and is meant as a bait and switch to get you to the store. After wasting time driving there for that long of a wait you can bet I won't be back. After reading some of the other reviews maybe i dodged a bullet. read more

Woodhouse Quick Lane - Auto Repair Near Me - Omaha, Nebraska

It was a windchill below zero and I needed air in my tires. The gentlemen at the desk was happy to assist me and within 10 minutes I was on the road again. I will happily return to Woodhouse for future maintenance. read more

I took my car to this location for an oil change and checkup. Within 6 days of this, my coolant/radiator hose and clamp failed and destroyed a 2 year old motor (which Woodhouse Hyundai put in as part of a recall). Now I'm told that they "check" the hoses but not the clamps. Called the dealership and they said that over time clamps and hoses fail, but those clamps and hoses were less than 2 years old and I assumed were checked each time I took it in for maintenance at Quick Lane. Now I'm stuck with a $12,000 bill for a car worth only $7,000 and both Quick Land and Woodhouse Hyundai are saying that it's not their fault, things just happen. read more

Five stars for my first visit to this business! The rear axle assembly on my recently purchased 2011 Ford Crown Victoria Police Interceptor failed as I was driving it to Omaha from Las Angeles, CA. I needed a mechanic to repair or replace the assembly. Quick Lane was recommended by neighbors. I was not aware they perform major mechanical repairs. I consulted with Jason (Service Advisor) and I can't say enough good things about him. He is professional, extremely knowledgeable and I quickly developed trust in him. He assigned the diagnostic work to Jeff (Certified Technician) and they determined it would be more cost effective to replace the assembly than rebuilding the old one. The right axle seal and bearing were destroyed, and it had ring and pion gear damage. Trust, they could have easily convinced me the parking brakes needed to be replace due to oil contamination, but they cleaned the existing parts and re-installed them. That saved me a lot of money. I also had them replace the power steering pump, the seal on the old one was failing. I have the car back and everything is working perfect. I should note I spent a lot of time in the center. Every one of the guys was friendly and respectful. read more

Have been here before and left with a bad taste. This time I took my new car in for an oil change as part of the service program it has to go to a dealer. My 1 hour wait ended up being 2 hours with a tire rotation that I did not request! I will happily drive 45 minutes to Blair to the dealership next time service is needed over driving 5 minutes back to this place. read more

I had a basic oil change and tire rotation on a small car and they charged me over $90!! Talk about a rip off!! DO NOT GO THERE! Hey, Quick Lane, when you rip people off this badly, they don't come back and they tell all their friends. I will never, ever be back. Be smart and avoid Quick Lane at all costs!!!!!!!! read more

Been bringing my vehicles here for years. The team is always very welcoming. The provide feedback while the work is being performed and alert me if they see something that needs attention. They make recommendations not always to tell you need something done that can wait. read more

Great service was able to walk in and get timely service for a regular service interval oil change and rotation.

Went to this location and they misquoted how long it would take. After speaking with someone at the counter, they did help by moving me up due to their misquote. However after leaving about 10 minutes later my car started to have a lot of alerts go off. I was close to a dealer and they thankfully was able to take my car back and found a sensor broke and a couple more out of whack. I will NEVER take my car back! read more

I don't give many five star reviews but this business Earned it. Matt fix a tire for me on Monday that had a chunk of metal in it. On Wednesday of the same week the tire was completely flat. I went in and explained I do not have a floor jack or wheel wrench. They sent Matt out to my house within a hour. He determined I had ran over some thing else and had another leak. Woodhouse Quick Lane took care of it at no charge even though it wasn't their fault I ran over some thing else. Matt wanted to know if there was anything else he could do to make it right. Matt provided outstanding customer service! I will be back anytime I need a quick lube or tire store. read more

Never ending problems and terrible management! I've been coming here for years and the service has just gone downhill! Came in to get new tires, oil change and cabin filter. Now I'm aware that trucks have wear parts and things need to be replaced. However after spending 2300$ the tires weren't even inflated to spec, and there was a grinding noise when I turned on the ac. Literally when I picked it up. Walked back in and asked if anyone had checked their own work? They apologized and blew out the motor and said all was good. A few days later the noise was back. When I brought (4the trip) it back to have them fix the noise I was informed that there were leaves and the motor needed to be replaced soon. How they got in there I'm not sure but I've never had this issue before. The manager was extremely rude and unprofessional. I said the noise hadn't been present when I dropped it off originally and that I had never had that issue before. He rudely raised his voice and said well it's seven years old ant that parts wear out. I will not be returning here for any future business and would suggest others not as well. read more

This place is freaking trash, they charged me 311$ for a spark plug change on a 2015 explorer "because you have to take off the manifold". I've done this work before it takes 20 mins to take off that manifold so why does it cost 311$‍. This place is literally a scam! read more

We used to take our Mazda 3 over to the Woodhouse Quicklube location as it was closer to our house than Woodhouse Mazda for routine service, primarily oil changes and tire rotations. We had trusted them to work on the car and make sound recommendations for service needs. Recently my wife was there getting the car serviced at 50,000 miles. The Service consultant recommended that the front brakes needed to have new rotors and pads as both were below specs. I have worked on cars for 40 years and know that rotors generally do not need replacement at 50,000 miles. Instead of opting them to service the car at the tune of $325, I decided to inspect the brakes myself. The pads were at the point were they could be replaced. The rotors were within specification and could be machined rather than replace. Over all I performed the brake service for under $100. I am not sure if Woodhouse was trying to take advantage of a woman, or simply trying to sell service and parts that are not needed, but they have lost my trust and my business. You have to be aware of what these slick auto service centers are recommending. Too bad others will be taken advantage of. read more

Great car wash tucked away by the Woodhouse Quick Serve. 4 different options and also two high powered vacuums outside. When the Hyvee or Fantasys have lines, I always come here and there's barely ever a wait. read more

Woodhouse Quick Lane - Auto Repair Near Me - Omaha, Nebraska

I've trusted my vehicle in these people's hands for as long as I've lived in west Omaha. They keep in touch, keep me updated, and gave me a good deal on a new starter. It is first come first serve here, so try to get in as early in the day as you can if you want it done that day. They offer warranties, but I've never had to take anything back there after they worked on it. They are open on Saturdays, but I imagine that they are pretty busy. They also send you a text message every now and then reminding you of routine maintenance on your vehicle. Some people will find this courteous and convenient, but I prefer to "opt-in" to a text messaging program because some people get charged for those. I don't want to receive a promotional text unless I ask for one. read more

First they lied about the pricing. Then lied about how long it would take. Included car wash isn't even done by them so add more time. It's a drive through one so not great. Plus multiple people were educated about more fixes needed on vehicles. Sketchy and will never go back. read more

Very questionable sales tactics if you go in there!!! Do not send your wife alone because they will try to overcharge

If almost 2 hours is considered "Quick" service then this is the right place for you! If not, go somewhere else!

Car wash was is not worth the money, save your money and go someplace else, had to clean all the white spots off my SUV when I got home!

This is THE #1 place to take your car. Great service, great staff! Dwayne has taken care of us for years! They will tell you what you need and what can wait until next time. Most trusted place in town! read more

I love Woodhouse! Great customer service and always on point. I will never use another dealership!

Car was there for five hours and I finally called and found out they had not done anything yet. They did finally get the alignment done and charged me, but then said I had wore out parts that needed replaced. They had a list of things they thought should be done. Don't waste your time here. read more

Stopped in on a Saturday for service and was impressed. Comfortable waiting room, quick service, free carwash and friendly staff - this is a great place for service/repairs in West Omaha. read more

I've used quick lane for 3 years. They are a little pricey, but always felt the did a good job, convenient and my business was important. My last couple experiences were sub par. On the last visit I took my vehicle in for an oil change. There was a coupon online that showed a discount and a $10 rebate resulting in $29 service for an oil change, inspection and tire rotation. Fair price. It ended up being $48. The clerk who checked me in and out told me the coupon expired, two things why was it still out on their site and why didn't she tell me that when I checked in and showed her the coupon? Second their inspection concluded my vehicle still had the original fuel filter and recommended they replace it. They had replaced this filter 3 months ago. Or at least they charged me for a new filter 3 months ago, I am concerned they either didn't do the work originally or just figured it was time to replace and since it wasn't on their books(I have the receipt) they should recommend a $95 job. Finally their inspection concluded my brakes were fine. Now I watched the mechanic inspect the brakes and I'm not a mechanic, but how do you inspect drum brakes without removing the drum? Time to find a new mechanic. read more

Man it was frustrating to deal with them. We wanted to buy a nissan quest from them and they had a terrible selection. The salesman had a huge attitude with us and when we wanted to talk to the manager about it he wouldn't come out to talk to us. We just wanted to see if they would beat the price of lake manawa nissan. The salesperson said they would and then he told me their doc fee was 3 times that of lake manawa. They just seemed to not care to answer my questions. It really upset me that the manager wouldn't even take the time to talk. Stay away from woodhouse nissan. We bought at lake manawa and it was so much easier. read more