Have been in many time went over and above many times helped with plug gaps and finding hard to get…read moreparts

Sleezeballs. I brought in my completely dead battery under warranty. I charged it all night…read more(outside of my car) and it won't hold a charge. It won't start my car, I had a mechanic say the battery is bad and yet Oreilly's says they won't honor the warranty. They hooked it up to their machine and said, "eh it's got 11.9v and the machine says it's fine." Okay, NEWS FLASH: under 12v is dead, and you need 12.6 to start a car!!!! So clearly not only do they not know basic engine mechanics, they're useless. When I said this was ridiculous, they all literally laughed at me and said, "sucks to be you dude, talk to my manager, not me." Their manager then threatened to hold my battery hostage for TWO DAYS and laughed at me when I said all I want to do is trade in my dead battery for a new one UNDER WARRANTY (which I had the receipt for). Absolutely awful customer experience. They spent an hour charging my battery, said it was fine, and once I got home, guess what? THE BATTERY IS STILL DEAD!!!! So not only do they not know basic mechanics, they failed to honor a warranty I paid for AND LIED about my battery!!! My car started fine with my wife's battery, but with this FAULTY ONE UNDER WARRANTY, no start. What an absolute joke. I'm never shopping here again and I'll make sure no one I know does either. I filed a formal complaint with their corporate office and apparently their district manager will be following up, but avoid this place like the plague. I'll be sure to post this on every review site I find.

The battery in my key fob was dead. I was parked at the library and my car wasn't starting. I was…read moreable to walk to Napa from the library. I was immediately greeted when I walked in and they asked what she could help me with. I told her I needed a battery but I wasn't sure which kind. They opened up my key fob since I wasn't sure how to do it. They had the battery I needed in stock. They put the new battery in for me. The price was very reasonable. I was expecting to pay way more. I would definitely come back here.

Looking for parts definitely try them! After striking out at two other parts stores, NAPA came…read morethrough! This location had our part! Very friendly and helpful staff! Clean store! Thanks!!

If your needing parts they are a great help! They didn't…read morehave our part, but helped us get to where they had it!! Big help! Friendly staff and clean store! Thanks!!

Joel was the best worker ! He went above and beyond to help me the moment I walked in the store !…read moreHe even went out of his way to help me fix a part that was stuck on my dead battery . I always choose the Spanish fork Napa . Extremely knowledgeable and made my whole day . I couldn't thank him enough! and his friendly disposition!!! and the team for helping out while he was outside helping me!

Too busy scrolling their phone to help find a part.... I startled the guy when I asked for help…read more He wasn't willing to look up the part or come from behind the counter to help me look in the aisle for the part...

I needed a new battery and installation. Their service was fast and efficient and had me on my way…read morewithout any hassles. So glad to have this place in Springville.

Knowingly sold me 4 bad tires they had on the showroom floor and wouldn't exchange for a more…read moreexpensive but usable set (yes I would gladly pay the difference). I understand I didn't purchase the warranty but if you know they're bad you shouldn't be selling them in the first place.

Don't buy from these guys if you actually want to receive your order. They won't ship anything and…read morewhen you finally lose patience and ask about it, they will never respond or answer the phone. I have escalated my complaint to PayPal for a refund. I should have read these reviews before doing business with them. BTW, their reviews on their website are moderated. I posted a review and it goes to staff first so you will only see the 5 star ones they want posted. Very shady company.

DO NOT BUY FROM THESE GUYS!!!!…read more Ordered parts online without checking reviews, my fault. Over a month went by without any word from them other than them taking my money and confirming they got the order. No response to multiple emails and phone calls even when I found a number for the parent company machine shop. Fortunately I purchased with paypal. I filed a claim with paypal and they again failed to respond to paypal so my money was refunded. it really too bad too my friend has been running their tire carrier hinges for years without any problems. I really wanted to use their product. shoulda read up on them before purchasing.