After 2+ years of looking for just the right truck, we found it at Sunset Ford of Waterloo. Kudos…read moreto Mark Springer, Manager for hiring Julian Henson, a top notch Closer, that's right, Closer! Unlike other salesmen at the countless dealerships whom we met over the past two years, Julian hopped in the back seat like one of the family. During our test drive, Julian and Kent talked about the various trucks they both have had throughout their driving years, while at the same time, never missing a beat answering all of my important questions, such as "what's this knob do", "where's the USB port", "where do I control the temperature on my side", and many more. It was as though we were at a family reunion, and these two cousins who hadn't seen each other for years, were catching up on old times! I'm so grateful for Julian. Julian is a down to earth young man who honestly cared that what we were looking at, is what we really wanted. Julian went the extra mile to ensure we drove away without any regrets. Julian, being new to Waterloo, helped pass the time while we waited for Bill, by asking about the different golf courses, fishing holes, and local events. Together, we googled Ann Briar, Mystic Oaks, Acorns, Trapper Falls, as well as the local nightlife uptown. Yes Waterloo has come a long way since I moved here in 1969, and Julian Henson is a wonderful, welcome addition to our town. Bill Rolfus reviewed with Kent all options available (which ones would be good for us and which ones not so good); and within minutes...Kent was the proud owner of a 2013 Ford truck...FINALLY!!! If you are looking for someone to help you find the truck or car of your dreams, go see Julian Henson at Sunset Ford of Waterloo, and tell him Pam and Kent said "Hi"!

I have always found the customer service at this location to be very helpful and the prices to be…read morefair and well explained to me prior to any service. Lonnie at the service desk is always very helpful and accommodating. I would definitely recommend.

Two experiences at the O'Reilly Auto Parts in Columbia.IL. The quality of service is exceptional…read more They are friendly and truly go above and beyond to make the customer cared for.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

DO NOT TAKE YOUR CAR TO VALVOLINE IN BELLEVILLE (on Carlyle) or WATERLOO! Between the two of them,…read morethey caused $600+ worth of damage to my car. I gave them every opportunity to make it right and they offered me a measly $200 because they claimed I didn't give them the opportunity to fix it. They had the first time to do it right and the second time to fix it. I wasn't going to let them anywhere near my car a third time.

They got me in quick for an oil change but it cost over $150 for a synthetic oil change and then…read moretried to sell me multiple things I did not need. Car barely has 30k miles and the air filter looked new when they showed me but still tried to sell me a rear differential and something else I didn't look at along with a filter I can easily change myself. I've heard talk they up charge women and people they think don't know cars and after this service I believe it. I won't be back. They did get me in very quickly but the service itself took longer than I've experienced when it was under different owners. I would suggest trying anywhere in town other than here. Ever since valvoline took over, prices have been insane and the workers are very young without much experience based on how he showed me a clean air filter and recommended it.

Stopped in on 11-8 around 10:20 am to get my car battery tested. Counter person stated he was not…read moreable to do it becouse he was the only one there. Now you know a business isnt even going to open its doors without there being at least two employees there just for security reasons. So i felt lied too and if they lie like that then why whould i trust them to sell me a good battery. They lost my business which i gave to valvoline instant oil. Got battery and old one disposed of. These auto parts places are a joke, order online and dont deal with this place.

Went in with exact product information for what I needed. Waited 10 minutes before anyone would…read morehelp me even though employees whom weren't attending any customers, looked me dead in my eyes and walked away. When I finally got an associate to answer where my product might be I was pointed to the back corner of the store. I found where the product should have been, out of stock. When I went up front to see if they had stock in the back the same associate that pointed tried to send another employee to help me locate it, I advised it was not stocked on the shelf and without checking anything said they didn't have it. Very poor customer service, and 3 men had walked in after me and we're promptly helped.

Given a quote and then felt nickeled and dimed. Had to take their word for the extra costs…read more Courteous all the way, kept me informed, I'll say . Will definitely look for other avenues for tires in the future.

Spent $984 on a problem they eventually said they couldn't fix. The first diagnostic scan they ran…read moreshould've have found it was an internal issue. I should've just used that for a down payment on a new car.