I am writing this review to warn future customers about my unacceptable experience with Affordable…read moreTransmission and Auto Repair Center regarding an ATRA nationwide warranty repair. Background and Initial Service: My vehicle's transmission was rebuilt a few months ago by a different authorized ATRA shop. Due to a recent move, the original shop authorized me to bring the car to this affiliate location, a 30-mile drive from my new home, for a warranty diagnosis. Upon drop-off on 11/18/2025, the front desk employee immediately became cold and dismissive when I mentioned the words "warranty repair." The Issue & The Refusal to Diagnose: The problem is specific and reproducible: when the car is cold, driving downhill causes the transmission to shift into what feels like neutral. Pressing the gas results in rising RPMs but no movement, forcing me to shut the engine off and restart it to re-engage the drive. After two days, I received a call informing me they could not reproduce the issue and were refusing to work on the car. I explained to Miguel that the condition requires a cold start and a specific downhill coast, asking them to try again or keep the car longer. He flatly refused any further testing, stating they were done with the vehicle. Integrity Violation and Fraudulent Documentation: Since they refused to honor the warranty, I requested a written reason for the denial of service, which is standard procedure. Miguel went to review my paperwork. When he returned, he presented a form and demanded I sign it before he would provide any written explanation. This form was an explicit waiver where I would acknowledge that the issue I claimed was not present and that their testing proved my claim was false. I refused to sign a document that was contrary to reality, as the transmission issue is demonstrably still present. The Threat and Escalation: Because I refused to sign the false waiver, Miguel refused to give me any written denial and escalated the situation. He told me he wouldn't help me anymore because I was "not a nice person." When I stated I would write an accurate review of this unprofessional experience, he raised his voice and began threatening me: Threats of litigation. Explicit threats of physical harm to myself and/or my property at my home. Threats to contact my employer to have me fired. I immediately took my keys and walked to my car, with Miguel following me out of the office, continuing to curse and issue threats. This behavior is far beyond poor customer service; it is menacing, unprofessional, and a direct failure to honor the ATRA warranty program. The shop refused to perform due diligence, attempted to force me to sign a false legal document, and threatened my physical safety. Avoid this business at all costs. Date of Visit: 11/18/2025+11/22/2025 Employee Name: Miguel (Front Desk)

Took my Toyota Tacoma pick up for Transmission oil change, they were friendly, professional gave me…read morea quote after verifying my transmission, also gave me a good price on changing brake fluid in system. Both were past due, dirty. Called me in the afternoon truck was ready. Happy with service, would recommend.

Tony and staff are reliable and honest. We've used them a few times and were very pleased. Would…read morehighly recommend AV Transmission for your repair needs. Car repaired in a timely manner with no issues.

From the owner: Specializing in: - Auto Transmission…read more- Auto Repair & Service

These guys absolutely killed my cat back exhaust install on my 2020 Audi RS3. Great, easy going…read moreguys, no nonsense and done in a timely fashion. I gotta say I really appreciate the work that they did for me. A+++++++ dope shop!

Amazing place to get your car fixed. They were upfront about what issues I had with my car and gave…read moreme an estimate right away. Very professional and friendly staff. He even let me watch Netflix on his tv in the garage. No joke! It was definitely the best experience I've had at an auto repair shop. I'll definitely be coming back the next time my car needs service. 5 stars and would definitely recommend

Quality of the service. Peace of mind knowing my car is in optimal condition.Trust in the work that…read morewas performed

Western Edge Auto Center is the best! I completely trust them with my car and have for several…read moreyears. And they keep my auto in tip-top mechanical shape! Their prices are more than fair and they do excellent work. Most importantly, they are all incredibly customer service oriented. It must trickle down from the top because Melissa, the owner, is very nice and very knowledgeable - she routinely saves me an Uber fee by having the shuttle take me to work when I drop my car off. And the last time I took my car in, she figured out a way to save me a good chunk of change at a body shop. She had her guys do some maneuvering with my hood so that I can wait for a while before I have to spend the big bucks at a body shop. I am eternally indebted to her for that! The girls who work the front desk, Sandy and Tina, are also very helpful and considerate. And the mechanics are all ASE certified! I would give Western Edge 50 stars if I could!

I came here to get my brakes done, in a bit of a time crunch and although they were busy Carlos fit…read moreme in. He informed me and showed me exactly what I needed to keep my car safe on the road for me and my little one. My car definitely needs some tender love and care. I appreciate the fact that he was able to work within my budget. I'll definitely be coming back here for future maintenance and highly recommend them to anyone needing reliable service. (I also just 12 hour shift at the hospital where I work and the waiting room has nice couch area to rest while I got my done!!)

I found this place on Facebook and went here because they gave me the best quote. I regret taking…read moremy vehicle here the guy in charge Carlos or he also goes by Leo has the worst costumer service and is very rude this is all after he has your car and has collected a deposit before then he is ok. Anyway long story short they had my car there for 2 months for a transmision rebuild and I had to pick it up and had it towed to another shop who did the rebuild in 4 days. Do not leave this shop a deposit or I personally do not recommend this pls.

I did a transmission rebuilt 2 years ago at his shop, spent almost $3000, the car was ready within…read morea week, first time driving the car off his shop had problems, a few hundred feet away from his shop the car was making a lot of noise coming out from the transmission, went back and ask the owner and the mechanic to ride with me to hear the noise, the shop decided to keep the car for few days to fix the problem, I cannot believe that these guys did not even test the car.., within 16 months of usage, and after the warranty had expired the car started to have a transmission noise, I went back to this shop and they told me that the transmission is going bad, it is not worth fixing the car again.. during this period, I maintained my car very well including transmission fluids replacement, please do your research and do not take your car there, the person in charge, Marvin, he is a sweet talker, be careful.

Marvin is a hero!…read more Omg love him! So honest! So reliable ! So professional! Go here for your mechanic. Needs you won't regret it !!! He truly cares and that shows !

Courteous, prompt and fair prices! Took both our cars and we…read moreare very happy with their service.

The service was exceptional. Came to get my brakes replaced and they were done quickly…read more The owner is always so kind and knowledgeable. Very helpful with all issues and pricing is the best in town.