I had run out of some head cold medicine and knew that CVS would have some. I came in hopes of…read moremaking it a quick stop and be back on my way. But all good intentions and all... The cold medicine I needed was one that you had to grab a card from the shelf and head to the pharmacy counter to purchase. Basically a controlled substance even though it is over-the-counter. With that card in hand I made my way to what I thought was a short line. Until I saw that it started back the aisle. I make my way to the end of the line and patiently wait my turn. As patiently as I can with my head feeling like it was in a vice grip. They kept allowing people that had walked up to the drop off area to just get in line ahead of all of us in line. Slowly I made my way to the counter and handed the card over. The staff asked me if they didn't have the exact one I handed over would I take the comparable one. Of course I would, I needed it for sure. Of course, the one I brought up, they did not have. The other was the brand name and cost more, but I was gladly going to purchase. Would be easier if you could bypass at least one portion of this. The line, the guessing which one is in stock, the wait.

I came here to grab personal care and household items. The store was very clean and wasn't busy--…read moremost likely because it was early in the morning which was a plus. The workers were helpful when needed to unlock the items.

I got my passport photo done here. I swear it looks like a mug shot. It cost way too much $18.00…read more I guess it's because they send you a digital copy. Other times I go in here it looks way under stocked and under staffed.

Not a fan of this particular location. It sometimes feels deserted when I stop in, even if it's not…read moreactually that quiet of a day. I'm usually trying to get in and out quickly, but finding someone at the register isn't always guaranteed. Be prepared to track someone down if you need help.

Disorganized. I…read morehad taken the time to order multiple photos for an event and had it printed at this location only to get told "Our machine is broken". Okay. Then why was I able to order? Why wasn't I notified this? Do better, CVS.

Customer service means alot to me and I am tried of people getting away with poor customer service…read more I called and got the run around yesterday, I call back today and stayed on hold for 15 min know one every came to the phone,I hang up and someone answers I tell the lady what just happened and she says nothing Not im sorry about that nothing something that simple would have put my hold I went through at ease. I do not know where companies have went wrong with customer service but we need to get it back. I will not stand for rudeness So its Friday I come to pick up my medicine and it still is not correct something needs to be DONE

I attempted to do a return and spoke to cashier Pauline to directed me to someone who could assist…read moreme as it was 8:50p 5/3/26 Although there was no posting of time, the African / Carribbean female manager on duty refused to assist me or to provide me with a resolution as she was "doing something that required her time" it's unfortunate that me, a customer, wasn't something that required her time. As I am aware that every register can process returns, I asked how much time she needed to prioritize her tasks and I would be happy to wait. She then informed me that she was not going to argue with me and proceeded to walk away and continue her work behind a closed door. After closing the door in my face, without a resolution, I decided to write this review and look forward to formal store and district management to give me a call. This is awful service

Your typical Walmart experience -- meaning it's always packed, no matter the day or time. I go in…read morewith a mission and a list, get exactly what I came for, and get out before I lose 30 minutes of my life I'll never get back. But i do get what I need.

This place is busy busy busy but they worked relatively fast. I was not greeted or really…read moreacknowledged when we finally got to the front of the line. But, the employees are having their own personal conversations and have seen 1000 customers before they got to me. I have empathy. I got my prescription med and life is good. I did ask if they have a restroom which resulted in incredulous looks and a big "no". No bathrooms to be found here.

I'm not around this area often but it seems like many other CVSs or Walgreens a little further…read morenorth close at 7. Found this place for photos and was happy I could get a bunch done and pick them up before they closed at 11. The only downside is I asked and confirmed with the worker, Antonio, if they call to let you know the 1 hour photos are done. After 2 1/2 hours, I just showed up hoping they were done. They were and that was great. Just wasn't a fan that there isn't any type of communication like an email, phone call, or text notifying you because I would have liked to have picked them up closer to the first hour mark.

With all the people they have back in that pharmacy you would think service would be better than…read morewhat it is, they have that I don't give a dam attitude knowing some people come in there not feeling well they will drag azz filling presciptions with about 6 techs back there. Every time I go there someone is always at the counter complaining about their prescription. They are good for texting for prescription pickup, then you get home they texting you that same day for pickup then they be rude on top of that.

The customer service at this location is abysmal. I am likely filling my last prescription here…read more Over the past 3-4 years, it is hit or miss if they have medication you need on hand. It is hit or miss if they will have your prescription filled after CVS sends a text stating your prescription is ready for pick up. I am not talking anything extravagant, it can be vitamin or pain pills. They are often flippant in their responses with little to no regard for the customers medical need. My doctors have had to call multiple times to get my prescription filled. Explanations have ranged from a safe that could not be unlocked for days to trucks not delivering medication for days. Today, i was told the truck did not deliver the medication. There have been several times I have been told my presecription was not ready by staff and the pharmacist intervened, handing them my medication from the lettered bin. I understand different cultures have varying ideas of what decent customer service is however, CVS should train their employees and ensure they meet CVS standards. Previous pharmacists have tried to improve the customer experience, but they soon left. This is a convenient CVS with a drive-thru which probably helps retain disappointed customers. After my prescription is filled, I will find a new location or a new company. I now have a better understanding as to why Amazon and Walmart are successful in this industry. Good luck if you try this location. Be sure to pack plenty of patience and I hope you get your meds on your first visit. Update on 8/10/2025: Received text from CVS to pick up script and gave them a couple of days to actually fill it. Arrived to the drive-thru today, 20 minutes before the pharmacy closed. The gate was pulled down though the lights were on. After several minutes of waiting, a female voice said the drive-thru was closed and that I had to come inside to the pharmacy. I went inside and paid for my prescription. I asked if the syringes were included/in the bag. I was told no. I then showed my prescription to the cashier which reads, "Inject 1 mL into muscle" and asked where the syringes are that I needed for this prescription. The cashier asked a woman in the pharmacy and came back to the cash register and rang up a bag of syringes. I sent pictures to a medical doctor to confirm the syringes were the incorrect type because the bag of syringes was marked for subcutaneous injection of insulin. The doctor was appalled, stating that pharmacy personnel should be able to get the correct syringe and if not, they should have asked the pharmacist. So I will return them to a different CVS pharmacy tomorrow with the hope of getting the correct syringes. Tomorrow will be the 3rd trip to CVS to get what is needed for one prescription. Avoid the pharmacy at 8601 Martin Luther King Jr Hwy, Lanham, MD 20706 at all cost. The concerns go far beyond exceptionally poor customer service. Go to a company or different CVS thay values their customer and has general concern for their health. The personnel at this location are not "customer obsessed" nor are they "committed to help people on their path to better health" as the CVS website suggests.

The worst CVS EVER. I asked the women behind the counter 3 times how long it would take to fill a…read morescript before she answered me. They are terrible.!!! I waited 15 mins to DROP off so I just left. NEVER AGAIN!!!

the worst cvs pharmacy ever. they don't respect people's time and I had to wait for 1 hour and 30…read moreminutes to get my medicatio after they told me to wait 15 mins. I had a very infuriating experienc. will not recommend and the staff is very rude as well.