My in-laws paid their $150K move-in fee on the basis of the promises made over the course of…read moreseveral years that the rent and minimal fees were all inclusive. This retirement community was supposed to be economical, safe, and convenient. Meals were supposed to be discounted, with many services like a shopping shuttle and medical transportation included. In truth, they could have lived in a bigger, more luxurious room at the Best Western down the street and eaten all their meals at a local restaurant for less money than they ended up paying. After move-in, the free shopping shuttle and medical transport were shut down because Friendsview "couldn't find a driver to hire". This, to my knowledge, has never been subsequently addressed. Their 500 sf apartment cost them $1200 per month, initially. They ended up cooking their own meals because meals were $12 each ($72 per day for 3 meals for 2 people). Eventually, my FIL had to go into the Friendsview memory care program, which was supposed to be a greatly discounted program for residents of Friendsview. Thereafter, the monthly rent and fees amounted to $3000. That did not include supplies used in the memory care unit. They were charged for every item supplied, every aspirin, and every latex glove at exorbitant rates. To add injury to insult, workers in the memory care unit mismanaged my FIL's medication. Because one of the medicines was causing him to slip into unresponsiveness , his doctor ordered it stopped. When he was found unresponsive a few days later it became apparent that he was being given the medication despite a note in his chart to stop that medication. My in-laws granddaughter is an RN, and when she questioned why the drug was still being given staff argued with her that it was doctor's orders. The financial burden was more than my MIL could sustain long term, so when my FIL died she moved out, abandoning the $150K buy-in money. Our experience is that these people are dishonest, uncaring, incompetent, and will squeeze every penny out of their clients that they can. Avoid this place like the plague.

I was on staff for a short period, several months. I found the management to be very poor at…read morecommunication with staff. They provided zero training. Overall, very disorganized on the management end. Disappointing. Mission was just a statement, not a fact.

All in all, the cost might seem high at first but it includes meals and all utilities unless you…read morecan't use the house Internet and must pay for your own. But the cable TV is free. But they have lousy food and system of food service. Without any cafeteria sort of option, residents have no recourse but to sit at a table and wait for the courses of food to come out one by one. Sometimes, a half hour goes by before they even take dinner orders. Seniors who could manage a cafeteria line could get their food, eat, and then do whatever they want but they are bound to use the dining room. Too much pork, too many sauces, terrible pizza, things mixed with cheese, and iceberg is the only lettuce they use in their salads. Communications are poor. Many residents miss meals or come to few of them or do not come to this or that meeting for one reason or another. Yet, sometimes, announcements are sometimes made before meals or at a meeting. Staff knows not everyone is there. They seem to be counting on word of mouth. The other system for sharing information is one of blaring loudspeakers in the hallway. A senior with compromised hearing have told me that, like me, they can hear it but cannot make out what is being said. A member of the Christian community chose the Wednesday night film: The Chosen--a film series about Jesus. Being a series, it tied up each Wednesday night with its Christian film. It is not a documentary but follows a Christian version of the story of the Jew Jesus which represents neither the scholarly, the historical nor the Jewish consensus.

Excellent food, very comfortable environment, and amazing staff. Very happy my mom is at Astor…read moreHouse.

I wanted to write to let you know that my mother, Bobbi ____________, passed away, and how grateful…read moreI am for all of your wonderful care for her. Compared to the other facilities she stayed in, she particularly felt touched by the incredible love and support rendered by The Springs at Sherwood. Prior to coming to the Springs, her previous nursing home kept her heavily medicated, and she was not even able to function or communicate with us. Your different approach, which required more effort, attention, and true compassion woke her up for us, and even in the week before her passing, we were able to have loving conversations with her. We really appreciate the special care you provided for her, thank you for your extra efforts and kindness... I know she was not an easy patient. Let everyone on staff know that they really do make a great difference!!!

My friend moved into this place for about 8 months now and the wait for getting served a meal is…read moreover 45 mins after she has placed her order. They are constantly under staffed and ignore the residence requests. I would avoid this place at all costs.

Summerfield Estates Retirement Community offers everything essential to senior living. Next to…read moreKing City in Tigard, Oregon, Summerfield Estates Retirement Community is walking distance to shopping, pharmacies, doctors, dentists and restaurants. However, no need to walk, they will take you to your doctor appointments and non-medical destinations within a 10-mile radius. Wednesdays are set a side for outings, have you been to the beach lately? Summerfield Estates Retirement Community has a 12 passenger van that will take you and your friends out for the day to nearby destinations. How about Multnomah Falls and the Columbia River Gorge? We live in beautiful area, lets explore it. Summerfield Estates Retirement Community has a beautiful landscape and residents can enjoy a balcony overlooking a courtyard. These courtyards are manicured with rose bushes, rhododendron and hydrangea. If you are a nature lover, you will enjoy several species of birds (including humming birds). So bring your flower pots for your balcony or patio and remember to bring a bird feeder. If its gardening that you like, join the garden club and plant your summer vegetables in our raised flower beds. Residents at Summerfield Estates Retirement Community enjoy themselves every day and are happy to call it their home.

Haylee is just wonderful and is great at what she does! Go in for a tour and ask her she will make…read moreyou feel welcome

Jenilee and her care-partners Mark and Kate made my mom feel at home from day one at Heritage…read moreHouse. My family and I cared for my mom at our childhood home for 2+ years, but when her dementia progressed to the advanced stage, we realized she needed more care than we could provide. Luckily, we found Jenilee and her care- team at Heritage House. My family and I took a tour and were immediately impressed with the care team's friendliness, knowledge and ability to provide 24-hour skilled (and loving) care. Heritage House is located on a quiet, tree-lined street in a residential neighborhood. It's cozy and clean --full of plants and light, with a loving small dog and cat who like to check in on residents. Sadly my mom passed away a few nights ago (in her bed at Heritage House). Jenilee, Mark and Kate's thoughtful communication and care made my mom's transition a peaceful one for all of us. My family and I are eternally grateful and we 100% recommend Heritage House.

Heritage House is located in such a lovely neighborhood setting and feels homey and welcoming. Our…read morefamily is so grateful for the care and comfort provided to mom during her final months of life. The staff were always caring and attentive. They took the time to routinely communicate with family members and problem solve in order to provide mom with optimal care. It gave us such peace of mind knowing mom was surrounded by kindhearted, loving , and capable caregivers. Debbie W-S.

My mom lived in the Ackerly for a very short period of time before she passed. However, our…read moreexperience was far from perfect. While the facility itself is gorgeous- behind the scenes it's not so peachy. I used to dread weekends because that's often when they utilized their agency caregivers (many of whom were inept and couldn't even do a proper transfer from bed to wheelchair). I had a certain incident there where one of these caregivers gave ME a controlled substance to give to my mom in case she needed it. Totally not okay and against protocol. I reported it. The Ackerly told me they were discussing it, but never got back to me. I had experience with caregivers trying to put my mom to bed at 6 pm like a toddler. When asked I was told "Well, that's always when we put your mom to bed." You will get tons of attention and questions answered before you move in and right after. But, the communication quickly ends- I experienced many unreturned emails and telephone calls. I realize this is a petty comment, but after my mom passed we never even got a condolence from The Ackerly. Not even a Hallmark card in the mail. In summary, while The Ackerly looks pretty, what goes on behind closed doors certainly isn't. Hopefully this review won't also get deleted.

Do business with these people at your own risk! My wife and I were residents for a brief period…read more She was in the Assisted Living category, which I didn't need or want. They advertise Independent Living, and that's the level, I requested. Guess what? Ackerly lumps everyone into either Assisted or Memory Care and won't honor Independent Living! After two weeks there, we gave notice to move out and seek care elsewhere. The director of Health and Wellness being our reason. Best advice: Do not sign anything without review by your attorney. You need an escape clause in the event of sub-standard care that you feel you might be receiving. I am still getting bills from Omnicare, a commercial pharmacy, long after we moved out, for medication, which I never authorized or needed. I'm being generous with a two-star rating, only due to the ladies at the front desk, who are pleasant, contrasted with staff members!

Too many things! I'd give this joint a a zero rating if I could! WHO uses PAPER coupons in this day…read moreand age!NOT computerized! More than once in my first month here-NO dinner as I signed up for, at 5:15pm! WHO eats at 4:30pm? Promised transportation at tour/sales pitch-NOT! Limit: ONCE per week ride for DR's only! Extremely CHEAP construction-I get to listen to toilets being flushed by neighbors, and washers dumping their load! Can't even hear my TV! YE GODS! This is NOT 'a place for Mom', unless you dislike her. No concierge, and, and, and.... Only good side: I don't have to hear the Max Train all night - only birds singing! I'm outta here!

My mom moved from California to be close to me--her only daughter--and she couldn't be happier. It…read moreis a warm and friendly community. The food is great. There are lots of activities and adventures for the residents. The apartments are large with great storage. We looked at many independent living facilities and we are glad we chose this one.

Ivy Court is small enough to provide the extra personal touch to residents and visitors and big…read moreenough to provide many resources. The staff here is wonderful. They are always warm and welcoming. My "Uncle" Woody is living here and he is happy and well taken care of. They are kind, sensitive and informative. They truly care about the residents. I love the way the celebrate holidays. I was here on Veterans Day and they had a special celebration for the veterans.

My family is grateful we found Hearthstone at Murrayhill. This community was a literal godsend for…read moremy parents dealing with diagnoses associated with Parkinson's and Alzheimer's. During a very stressful time, the community and leadership at Hearthstone made this process as easy as possible. My parents were at first reticent to leave their long-time home and move into this community, but they are now not only physically and medically safe, but they are socially and spiritually thriving. Thank you, Hearthstone for giving us peace of mind and giving us back our parents for what I believe will be for many years to come.

The facilities look so nice & there are many compassionate & friendly employees but the top…read moremanagement are awful & clearly demonstrate that they are concerned not with their residents or their family members but turning a large profit. My parent was there over a year & Mgmt continuously attempted to charge us for anything & everything. It was stressful & repulsive. With the exception of one person in Mgmt, the rest are leeches. After my parent died, only one Mgmt employee gave condolences after I called to tie up some things-not a word from the rest. At least they were finally showing their true selves. Additionally, one employee harassed my parent & tried to convert my parent to evangelical Christianity despite my parent being a reformed Catholic. I'd never recommend them, I'd warn people about what to expect. If you're very well-off, there's no problem but if you're on a fixed income, even if it's quite a healthy upper-middle class income, be prepared for them to bleed you dry...all while smiling & pretending to care. Avoid.

My mom has lived at Cherrywood Village over 10 years. She was in independent living until a year…read moreago when we moved her to assisted. She's been very happy there and loves all the staff who seem so kind and loving. Our favorite is Mercedes and her daughter Lana. They work really hard to provide many stimulating activities for the residents. My mom is just about to turn 98 and I feel at peace with her being at Cherrywood.

Right after I wrote my review I discovered there was a new weekly menu and an attempt to provide…read moremore variety to their menu options for vegetarians. This is a very welcome step. I also want to note that their meals are not expensive. Some people prefer quantity over quality. Your safest bets are the salads, avocado toast, soups, and fruit bowls. Part of my frustration with Cherrywood is that its a retirement home and the residents don't have a choice where to eat most days. At least this is true for those who can't easily travel. So the meals should be appetizing and inviting. There is a culinary director but somehow he claims to not be involved in culinary matters. I want that job. However, one would think the culinary director would offer to forward your concerns. This doesn't happen. The culinary director is NOT the chef. The chef and his staff try really hard. You usually won't find the culinary director. I don't see him helping when there is a rush, he has never greeted me or seated us where there is a line, and I assume he is usually in his office. One does see him on the family events. So he isn't totally invisible. Sounds like Cherrywood needs a culinary director who is responsible for improving the dining experience in their restaurant willing to greet guests. As stated before, Cherrywood caters to 7th Day Adventists and they are vegetarian. Their vegetarian selections are hopefully getting better. They were not really good before. The worst meal I had there was at the last Thanksgiving. That veggie meal included two slices of fake turkey. Think bologna or spam for Thanksgiving. As a comparison one of their competitors offers a nice salmon dinner every day as an option. Cherrywood offers this maybe once a week. Just saying other retirement homes offer better food services. I hope things get better.