I give negative stars!…read more Please, if you have any choice at all, do not come to this hospital. This has been the worst hospital experience I've ever had. My elderly mother only comes here because it's close to her house, but the lack of urgency and care from the doctors is unacceptable. They spend their time standing in the hallways laughing and talking while patients sit waiting for over an hour just to be seen for the first time. The facility is outdated, the communication is terrible, and they only allow one person to be with your loved one. If you truly care about your family member getting timely attention and proper care, go somewhere else.

P.S.A Rude careless…read morenosey security didn't even secure the facility people screaming and arguing with the nurses and each other in the er. Front desk lady seem like she hates her life. Don't wish this place on my worst enemy I'm sad they brought us here never again. This is not jokes 2:32 am 06-19-2026. Vending machine was the best experience of this whole place actually nvm they don't take 10 dollar bills had to tap to pay. I know all the concerts the security and front desk lady have gone to bc that all they seemed to care about. Well if you are headed here for the emergency please turn around you will not be taken care of:)

the staff at the pharmacy is more than useless. they have no way of communicating with Kaiser…read moredoctor offices for prescriptions and it doesn't make sense for a pharmacy not to have the ability to call and request scripts that lapsed for pick up. you might as well fire all of them and allow a machine to disperse their prescription. no human needed.

We have been here for almost an hour (with checking in 20 min prior to appointment) and still…read morewaiting in the waiting area for my MIL to be seen. Seems like everyone else who has been checked in after her has been getting seen. And the attitude from a nurse when asking a simple question on why. This is why I personally left this establishment and gone to the Hidden Lake location myself, and hopefully my MIL would follow suite after this. So far the professionalism has been poor. Hopefully the pharmacy and labs won't follow suite like the ones up here on the second floor. Definitely editing the rating. Pharmacy and lab's employees were awesome and my MIL doc and her nurse was actually amazing. But the others 0.

I'll start by saying the care we received for our daughter has been good - excluding the "forms…read moresorter" Krystal who left my wife in tears. Unfortunately the office policies directed by the owner of the company may cause my wife her job. Our 18 month daughter was given a diagnosis of hand foot and mouth from a medical assistant via phone consultation. We were told to keep our daughter out of daycare until the blisters had scabbed over, which took 8 days. This direction was provided by the Medical Assistant in the form of an unofficial letter. My wife relied on Colorado FAMLI insurance to cover the week off of work required to care for our daughter while she allowed the illness to run its course. Now when my wife is trying to complete the claim with CO FAMLI coverage they are asking for a different letter from Premier Pediatrics and they are refusing to provide one.l covering the entire recovery time. As it was rudely indicated by Krystal at Premier 7/9 at 4:40 pm, it turns out the director Dr. Campbell doesn't see hand foot and mouth as requiring more than 2-3 days of recovery. Now my wife is on notice at work because of incomplete information provided by the office staff and Medical Assistant in the original letter provided. This could cause my wife to be terminated from her job.

Upset made am apt for 10:30a arrived in office 10:35 checked in just for two other parents to…read morearrive 15-20mins after me and get called back but get in still waiting now half an hr for my son to get a flu shot. Upset because you make apts for reason now I'm late for work well nobody from the office can communicate they are running behind / short staffed or whatever to give me the opportunity to reschedule without waiting 30mins.

1st time visiting here and the staff is really friendly and they like to get to know their…read morepatients. They are committed to getting you healthy.

Eagle Ridge Medical Center / Dr. Mentz / D. Coca - If you like long waits, minimal hours of…read moreoperation - no weekends, incompetent staff, 3 days for return phone calls(when their phones work), very expensive office visits (really expensive) only to be refereed to other expensive specialist within their expensive group (because they actually do not perform any simple procedures within their own office, then go ahead and use this hahaah doctors office - it won't take you long to see that what I am telling you is the truth. So go ahead and have nice old Dr. Coca listen to you, do nothing and charge you $190.

I went Tuesday because I had been throwing up for two days, they told me I was dehydrated and I…read morewent back today for the IV bag they had recommended because I felt like passing out the whole day. I was there for less than 15 min with the iv bag and she came in a took it off she said it was going too slow, she tried to get another vein to put it even though it was running through the one she had done already and she said that it didn't work and that they were closed already, it's honestly so disappointing the kind of care I received I've been going there for years and this is the first experience like that. She had attitude the whole time and she wasn't even explaining what she was doing she would just come in and do things and leave slamming the door. I had to go home still dehydrated. Her name was Marissa. The quality of care is just sad honestly just avoid this place.

I love this urgent care! I go out of my way to come here and pay out of pocket! The ladies up front…read moreare always the sweetest! Shout out to Wayne Driver and Gabrielle Tingstad! Y'all are fab!

I am extremely disappointed with the care my child received at this office. My baby had a…read morepersistent cough for six weeks that progressively got worse. I brought her in THREE separate times because I knew something wasn't right. Each time, my concerns were dismissed and I was told to just use Tylenol, a humidifier, saline drops, and suction. I followed all of those instructions consistently, and my baby did not improve, in fact she got worse. Yesterday, her condition escalated to the point where she was very drowsy and had a fever of 103°F. I had no choice but to rush her to the ER. There, they immediately took the situation seriously, performed an X-ray, and diagnosed her with pneumonia. This is incredibly frustrating and upsetting because this could have been caught earlier if the pediatrician had listened to me and taken my concerns seriously. Instead, my child's condition worsened to the point of needing emergency care and additional testing. No parent should feel dismissed when advocating for their sick child. I will not be returning to this office and would not recommend it to others based on my experience.

We always have a wonderful experience with our girls who are 2 and 4. The quality of care is top…read morenotch!

I've been here before and had a good experiences since I am a Salud patient and it's difficult to…read moreget in with my primary sometimes. So one Friday afternoon I headed there after work because I thought I had a strep and/or sinus infection, however I walked in the door 3:35 and they said they could not see me, and quit taking patients at 3:20, it does not say that anywhere on the website it just says it's open until 4. I work in restaurant and we're open until 10, we don't stop serving at 9:30 to close at 10, no people walk in and expect to be served unitl 10.

I read the negative reviews and thought it was only fair to write an accurate review of my…read moreexperience. I'm a new patient. Overall, my annual exam experience was positive - no complaints. Let's be honest, it's not like any woman really enjoys her annual exam. The receptionist was friendly. The nurse was courteous. Dr. Fleming was knowledgeable and professional. I had been going to my prior OB for over 20 years, but Alcott is in my own backyard so I thought I'd give them a chance instead of commuting to Lakewood. I'd recommend visiting their website before your visit and filling out the necessary paperwork ahead of time. This will expedite your visit. I did this prior to my appointment and was in and out of their office in less than 40 minutes. I'll be returning next year.

I am frightened to see that Dr. Fleming is still practicing. I was a patient at your despicable…read morepractice over two years ago. Now that I'm pregnant with my second child and receiving a far higher level of care, I wanted to reach out to your practice and once again express my frustrations and concerns, in the hope it may literally save a life of another baby. Because you are (hopefully were) so grossly disorganized at the time my appointments were constantly being cancelled WHEN I arrived at your office. My job was beginning to dock my personal time for these, and due to the fear of not being able to make a living I was forced to schedule my appointments with Dr. Fleming ONLY. She was grossly inattentive. My fetal (belly) measurements were done with a tape measure, and taken by an incredibly inexperienced intern. Often, this intern was unable to locate my babies heartbeat on the out of date monitor being used as well. Dr. Fleming was NEVER present for these interactions with her intern. I understand from mothers in the area that this practice still takes place; how can this be considered even mildly acceptable? At approximately 20 weeks pregnant I was told I was "measuring small". Because (and Lord, I hope this has changed), your practice had no ultra sound technician on staff at the time that was available for at least a week, I had to have an "emergency" ultra sound within the Platte Valley Hospital that I was then charged $1,200.00 for without being told it was outside of our network. The results of this ultra sound were that my baby was "small", but that there was not yet a need for concern and that an "eye would be kept" on my growth. Again, Dr. Fleming never personally measured my belly. I was never given a follow up ultra sound. Not once. She barley even spoke to me at appointments. Finally, at the end of my pregnancy I ended up getting a severe upper respiratory infection. I was vomiting severely. I had a fever, and was obviously dehydrated. I was concerned about a lack of movement from my baby. I called Alcott. I was told that no, I could not be seen. I was literally not allowed to make an additional appointment. I called Platte Valley; at this point I was literally laughed at by one of the labor and delivery nurses who told me that I could come in when my contractions were 5 minutes apart and not before. I wasn't even full term. I was scared, sick, and being refused care by your practice and the hospital. I want to know even several years later how Dr. Fleming or your practice justify treating a new mother, or any human being this way. Thankfully, when I called an urgent care that day trying to receive some kind of care I was directed to St. Josephs midwives downtown. And thank God. They told me to come right in. I was given an IV of fluids, diagnosed with a severe upper respiratory infection and dehydration, put on a fetal monitor, and taken care of. I switched doctors IMMEDIATELY. At my first appointment, I was given an ultra sound, because unlike your practice they had the resources and technology to take care of pregnant women. My baby was too small, and not by a small margin. I was sent to a specialist, and had to be induced one week early. Had I stayed at Alcott, no one would have even noticed. No one has cared any time I complained. Shortly after she was born my daughter was diagnosed with a congenital heart condition. If I had stayed at your practice she literally would have died. This has bothered NO ONE with your practice. Dr. Fleming is STILL sending her intern into patient appointments to "take measurements". At my new doctor with my second pregnancy, they've done an ultra sound EVERY TIME. I want to know how you get away with staying in business. I genuinely do. And I hope someone with half a soul gets a hold of this email and shuts you people down.