If you're looking for a new doctor's office, skip all Avance Care locations. After years of headaches and being treated like a number, I'm moving on. The doctors and PAs aren't the problem--they're professional and capable. It's the system they operate within. It's profit-driven, demands unnecessary follow-ups, uses platforms that constantly malfunction, and if you find a doctor you like, don't get attached. They leave. Here's what pushed me over the edge: I submitted a prescription refill request a week ago, a few days before I ran out. I've sent multiple messages and left voicemails. When I finally reached someone today, I got attitude and zero accountability. My provider had been out for over a week with no coverage plan. Nobody was monitoring her messages or prescription requests. No one communicated this. My voicemails went unreturned. When I called to ask what was happening, I was told: "I'm not responsible for anyone else. It's not my problem." That's Avance Care in a nutshell. read more

Referrals are useless. System is broken. People in their referral office don't read chart or follow up with referrals. I had to make my own most of the time. Doctor seems preoccupied and/or tied to her laptop instead of really listening to me. read more

SCAM BEWARE. This org. Is a scam. Misdiagnosed with a serious illness and they refuse to take it off my record. The doctor saw me for exactly 7 minutes. I went back to my old GP and he about laughed when I showed him the diagnosis. They want $$$$$$ and that's that. read more

Avance has been a good spot to go if I just need something quick and mechanical. Cold/Flu, etc. However I am giving a two star review here because of such a poor experience with their billing and customer service department (note, I would love to have this remedied so I can improve this review). Basically I was overcharged because Avance's billing department (which is an overseas contractor situation) couldn't figure out how to connect with the insurance department properly. I've facilitated multiple three way calls and everyone agrees it is not a patient issue, but something that Avance needs to work out, but they can't seem to get it done. read more

Do your self a favor and find another primary care physician. After having an adverse reaction to meds that were prescribed still couldn't get anyone on the phone for two weeks even after making multiple phone calls and sitting on hold for over 45 min. Also on another visit, I am highly allergic to antibiotics my regular doctor didnt even read my chart before walking the room during one visit and attempting to prescribe antibiotics and only remembered after I told her. If you have a cold or flu you are probably safe... read more

I would avoid this place and Dr. Leona Miller entirely, unfortunately. I came in with serious symptoms and was met with 0 concern or empathy from the doctor. When I asked follow up questions I was met with very dismissive tones and lack of care at all. When I was about to leave and they were rushing me out of the door (spoke to the doctor for maybe 3 minutes in total), the doctor forgot to write on the paperwork that I needed blood work. This was her entire way of addressing my concerns - and she didn't even write it down to get done. Confused, I had to ask for it myself at the front desk. When the front desk asked the doctor they said essentially "oh yeah, she needs blood work" and I ended up just leaving instead of wasting my time with people who don't care. They weren't even going to schedule a follow up of the blood work for two weeks. Disappointing waste of money to go visit here. read more

Worst doctor I've encountered. She was super dismissive and couldn't care less. I took in an entire sheet of symptoms and she told me she didn't look at it but it was all side effects from a medication. One of the things listed was ear pain, she didn't even take a look. I had to ask her for labs and referrals for all my other issues. Don't even waste YOUR time going here. The nurse and staff were all nice and the woman who did my blood work was amazing. read more

This place is awful, to the doctor I was seen by from the concierge. To the urgency within this doctors office. There's no help from their end and their lack of effort and helpfulness these people are here clearly just to work a job not because they enjoy the ind read more

I had a nice Dr. there once when my Dr. was busy and should have gone back to her. My primary care Dr. doesn't care about your health or well being and just wants to go to extremes. She is an alarmist & wouldn't even give me a referral for a CT scan that would have put everyones mind at ease. read more

I have been going to avance for 5+ years and started seeing Lisa Fields in the past couple of years. I have always had good experiences here with compassionate and caring nurses and providers. Lisa is so patient and understanding of my concerns. She answers all of questions and you can tell that she is really thinking through your treatment plan and concerns when she is working. Thank you! read more

In 2022, my husband and I were moving into a community that requires a complete health care form signed by the doctor. I took the form to the office a week before our appointment. When we arrived for the appointment, the doctor had no idea what I was talking about. After explaining that the form had to be filled out and sent in by a specific date, he completely ignored that, as did the staff. It took my going to the office three times in one day to get the form. The staff was as cavalier about our situation as the doctor. That was the last time we used that practice. There are some good doctors there, but overall, I cannot recommend that practice. read more

This place is horrible. Do yourself a favor and stay away! They have no sense of urgency and they are not at all patient-oriented. They "lost" my urine sample once and another time decided to throw it away and not test it. I have never seen the same front desk employees more than twice because there is such a high turnover. Dr. BRAYBOY was really good, but they apparently drove him away with their incompetence. Stay away from Avance! read more

As others have said, the people at the front desk are just rude. They've demanded much higher copays than apply under my policy. "I don't care what's printed on your card." I called billing, held for an eternity, and the person I finally spoke with said she'd research it and call me back. Two weeks later, she finally did, and still didn't know anything. I'd just called my insurer again, and they've opened an investigation because providers are contractually obligated to collect the correct copay, not allowed to overcharge their insureds. On the other hand, I had a legit charge on one visit for X-rays, and they never sent me a bill. I think the business side is just incompetent and unresponsive, which, combined with hostile front desk staff, makes for an overall bad experience. On the positive, I really like the nurse practitioner I saw, Therese Phelan. I don't know if it's worth dealing with the front desk and the business side. If you do go here, take a printout of your copays, and ask for and keep every receipt. read more

Extremely negligent after my experience today. I was told at this oberlin location that the soreness in my chest was probably costochondritis. Ok fine, however It seems to have flared up again and ive been in pain off and on for 3 weeks so I decided to make an appointment. I do not want to take any more medication because those dont seem to work, and the anti inflammatories only treat the symptoms not the diagnosis. What i wanted to be seen for was to confirm that this is actually what im suffering from and to be referred to a specialist. But nope I was simply told I can only have a curbside appointment. It makes no sense to pay a copay to be seen "curbside" and then pay another copay for another visit to be seen inside. Either its negligence or a scam at this point. You cant examine a patient during a curbside visit. read more

I would not recommend this specific Avance Care. I started going there when they first opened. I have received great care from most of the providers I saw there, but it became impossible to get an appointment with my doctor any sooner than two weeks out. I don't really want to wait two weeks to be seen for an acute problem. On top of this, I requested a prescription to be filled over a week ago and seven days later, and five or six phone calls to the office later, my prescription was never filled correctly. I'm not sure if it's an issue with having too many patients for the staff to handle or what. I saw Dr. Brayboy who I loved - he truly cares about his patients and takes time to listen and help. It just became impossible see him or get a response from him (and I don't believe this is his fault). If you have a week to wait for your Rx to be filled and two weeks to wait for an appointment, then this is the office for you. I moved and started going to the North Durham location and have had much better experiences with that office. read more

While Dr Fruth was awesome, the MA and ladies at front desk are not good. The MA that called me screwed up three times and it affected my health with regard to my prescription big time. Then I the youngafy at front desk is super u friendly and rude. It makes me want to look elsewhere big time! read more

The nurse and doctor there were great. I went for a physical and got a tetanus sho. I paid my bill at the front desk. I got a receipt with a balance of $0. I received a bill 4 months later saying I owe $90. After months of calling the front desk. They assured me the matter was handled. Now I'm disputing the matter off my credit. I recommend new staff at the front desk that is familiar with the billing system or the program that is being used at the office. read more

I found this doctors office by googling and saw they had great reviews so I decided to give it a go. My previous doctor that I tried turned out to be one of the worst experiences and I never returned. I actually don't like going to the doctors because I feel most of the time that my time is wasted and I feel like an inconvenience. However, I found this office and made an appointment. The entire process from start to finish was unbelievably easy and pleasant. When I called to make the appointment, I assumed I would have to schedule the appointment for a month or two in advance since I would be a "new patient" (like my previous office made me do). Nope! The lady on the phone scheduled me for an appointment right away. So easy I couldn't believe it! I go in for my appointment, the atmosphere was cozy and pleasant. The staff was very friendly and helpful. I checked in, filled in all my paperwork on the computers they provide and was called back within minutes. My doctor was Dr. Brayboy. I just want to say he is and will my doctor for a very long time!! He actually listens to what I am saying, explains things in detail, takes his time, very knowledgeable and I genuinely felt that he cared about my well-being. I can't say that I've ever experienced this before and I can't explain how happy and relieved to know that there are still great doctors out there. What I thought was also nice about this office is that they have a pharmacy literally in the waiting room, so when I finished up, Dr. Brayboy sent over the prescription and it was ready within 10 minutes. Also, they didn't have a prescription that I needed but got it in the next day- they will deliver it to me! Overall, I loved the atmosphere, the staff, the doctor, the pharmacy onsite, the process from start to finish! I HIGHLY recommend this office!!!!! read more

This practice was not a good fit for my needs. I would not rule this out for a walk-in emergency, but for preventive care I did not have good experiences. The issues over multiple visits were numerous and involved staff as well as overall systems and standard practices. Staff were made aware of issues but nothing was done to resolve them. YMMV but I have found much better care elsewhere. read more

Love my doctor so five stars for the providers. 0 stars for front desk and billing department. I constantly have issues with them correctly billing my insurance. Front desk staff always seems bothered when you come to check in as well. As if you are interrupting them to try to check in. As I said, I love my doctor, the hours, ease of making appointments etc but the office staff is almost enough for me to want to find a new office!! Please find new friendly customer centered people to be the first face you see. It is such a pain and annoyance EVERY single time. This speaks to the quality of training and staff you have. I've been coming here for years now and this happens every single time. Please act on this. read more

Ive been going to Avance Primary Care (Central Raleigh) for 6 years now and have nothing but great things to say. They are organized, communicative with scheduling (initial emails and reminders), easy electronic forms to be filled out when in the office or through your patient portal for telehealth, streamlined with my insurance so I don't have to address a thing, utilize a patient portal where i have access to all records, and they've adapted excellently to telehealth during the pandemic. When i've had to get labs done, blood is drawn in a room directly off the reception area, without needing to see anyone else or go into the main office area- done and walking out the door. The clinicians I've seen are top notch, particularly Dr. Joann Fruth and Carinne Woodworth - always friendly, thoughtful, professional, unassuming, great listeners, knowledgeable, and results oriented. They treat me like a person, not just another patient of the day, and although busy around the office, i have never felt cut short or hurried or had to wait long. Sure there have been a few times when they are running behind- but honestly, what doctors office doesn't run into this problem? Its been a breeze making appointments, although sometimes having to see a clinician at a different Avance office when on short notice (this i see as a benefit of having a regional system, actually), and I've found the messaging abilities on the patient portal to be valuable as well. I could keep going, but you already understand the praises I'm singing! Helpful, proactive, thorough health care is what I've received here. read more

This is the best quality of care which I have ever experienced! The staff is personable, clinically astute, experienced and works extremely well together. Waits are short, they are open extended hours, fair pricing and plans for people without insurance. Although the pharmacy part is not open on nights and weekends, the staff is extremely knowledgeable, more than willing to help with special needs, offers counsel and home delivery. They also respond to emergency requests after hours. The doctors have demonstrated time after time their careful and skillful diagnostic and treatment coordination. I would.be nuts to go anywhere else!!! read more

When we really needed to get our Covid-19 test quickly, Dr. Carinne was there for us! She went out of her way to get us seen. Thanks a million! read more

I had a virtual visit with the doctor who suggested I come in and see her and get an EKG and chest Xray from COVID 19 complications. Once there, I never saw/spoke to a doctor just got the tests and left. I was told I'd get an answer by the end of the day or the latest Monday -my appointment was Friday 1/29. I had to end up calling back multiple times the following week, because no one ever called with my test results. Then, I never received any bill, update, etc. I got an email 3/19 with lab results...from an appointment on 1/29. I then found that I had been billed, given a late fee, and sent to collections. I never received a single bill- and only discovered the charges because of the lab results (emailed 48 days after my appointment). I called the billing office and they blamed it on the USPS for not receiving a bill... they also billed me for a doctor's visit while never seeing a doctor. Save yourself the headache and go literally anywhere else. This place is a joke. read more

Twice I took a half day off work to take my child for an appointment and was told the doctor, Meghan Presnell, was "too busy" to keep the appointment. It is unbelievable that a practice can get away with such an overbooking/cancelling strategy that is so harmful to the patient and family. read more

Dr. Dan McKearney belittled me every time I saw him (for over a year). He used our appointments to push me down instead of help. I didn't know how bad it was until I went to a different doctor. read more

I took my mother to visit Avance Care since it was brand new and extremely close by. We had a lot of hope since Raleigh has provided us with great healthcare since living here. After visiting with Doctor Jacob Brayboy, she was not provided with any diagnosis nor a solution or prescription to alleviate her pain. She continued to be sick for another 2-3 weeks. We were billed for the visit, which was EXTREMELY EXPENSIVE, but nonetheless the bill was immediately paid through debit card via mail. To our surprise, a couple weeks later we received a bill from a collections agency claiming the Avance Care bill was overdue. I immediately called Avance Care thinking it was just a mix up and it would easily be fixed since the bill was paid way before the due date. I was told that the debit card security code was not included on the form, even though there is no place on the form to do so, and so therefore the payment was never processed. I asked why we were never contacted about it?!?! The lady on the phone then claimed they called once. ONCE??? My mom never received a call. Also, what kind of BRAND NEW medical practice runs their business with little to no effort in resolving billing with their new patients? Do they not want to build trust with their small client base? It blew my mind that she claimed they "called once". It's unacceptable and frankly just lazy. The lady from Avance Care then claimed they couldn't do anything about it since it had already gone to collections. Again, another unacceptable and lazy response to an issue that could have been easily resolved if the patient was even minutely communicated with. I then called the collections agency, they stated that there was nothing they could do on their side, but that Avance Care should refund us for the discrepancy. Avance Care then refused to reimburse for the fees we had to pay due to their lack of service and communication. I am extremely disappointed especially since Raleigh usually has great and honest health care providers. We have never had an issue with service, payments, or billing before. Unfortunately, this is not one of those great and honest providers. Like many other reviewers have already stated, I would not recommended Avance Care to anyone who doesn't want to to deal with expensive, subpar medical care who completely lack in customer service and communication. read more

Horrible experience. Lack of cleanliness during Covid is a huge concern (no soap in the bathrooms?!) nurse practitioner was condescending and rude, threatened to not refill my normal prescriptions because I hadn't gotten my annual physical this year (I'm a healthy 36 year old), was a waste of a co-pay and a stressful experience. I like my normal doctor (Dr. Brayboy) but he books out a couple weeks in advance and this is the 2nd time I've had to see Therese Phelan so I'll be looking for someone new now. read more

do not go here! they charge for services that were not rendered! they will not correct your bill! the office manager will never return your call or email and when you call they say her voicemail is full! same story every time you try! go anywhere but here!!!!! read more

My boyfriend and I are grad students at NCSU and have access to one of the best student health facilities in the nation. He was recently diagnosed there with Rocky Mountain Spotted fever from a tick bite. Over the weekend, he developed an itchy rash, which was not a symptom of the fever, so we decided to see Dr. Brayboy at Avance Care for some peace of mind. The facility was clean, and there was no one there on a Saturday afternoon so they were able to see us on a walk in basis. The paperwork took about 30 minutes to fill out as they had warned, which meant we wouldn't see the doctor until about 15 minutes before closing. The staff was still extremely friendly and polite and took their time and did not rush the appointment despite closing. The only thing I disliked was that Dr. Brayboy seemed nervous and unconfident in his responses to our follow up questions. He was not familiar with RMSF, and excused himself from the examination room and returned. I am guessing he checked some references about the disease and concluded the rash was associated with it and gave us some information that we had already read on Google. We later followed up with the original doctor and a relative who both agreed that the rash could not be the RMSF but maybe an allergy to doxycycline or some other type of spotted fever. It was not a big deal since the disease is really rare, and Dr. Brayboy did succeed in putting our minds to rest. He is very calm and slow and spent a lot of time on our appointment. Overall, I would be more likely to return here for an urgent care situation than to a larger hospital like Duke or Wake because I have heard horror stories from both. read more

Avance Primary Care on Oberlin Rd. is convenient and provides all the necessary services needed for a primary care. Quick (same day if necessary) appointments, pharmacy, x-ray, life style/chronic condition programs. They are open before and after tradition working hours, Mon-Fri: 7:30 AM to 7:00 PM, Weekends: 9:00 AM to 3:00 I like that they have Physician Assistants, Nurse Practitioners, MD's and a Psychiatrist under one roof. For general care they have it all. read more

I'm new to the Raleigh area but had a family member that lives here recommend this place when I was shopping around for GPs. I went in a month ago as a new patient with dizziness, lightheadedness, limb numbness and had almost fainted the day before. I'd been to urgent care and they didn't have any answers so I figured I'd try Avance. I saw Dr. Leona Miller and had high expectations because I saw that one of her specialties was women's health and I (incorrectly) assumed that she'd listen to me and not brush me off like urgent care had. She told me that it was most likely either side effects from one of my medications (that I've been on for 5 years and have never had an issue with) or dehydration. She ordered a bunch of labs (all the lab results showed that my fluid levels were fine) and told me to go home and hydrate and come back two days later for a follow up but was apparently concerned enough about *something* to refer me to a cardiologist without much of an explanation. I felt disrespected and not being listened to. I saw a cardiologist the next day and he said that, with my symptoms, he couldn't believe she just sent me home. Turns out I have an autonomic disorder and had been having an episode. I didn't bother going back to Dr. Miller for the follow up and wouldn't recommend her or this practice to anyone. read more

I've been going to Avance Care for two years. Dr. Joann Fruth is an excellent doctor and the PA's are outstanding. Having a say in my medical treatment and I believe Avance on Oberlin Road respects that. read more

They seem very disorganized about scheduling and more critically, lab tests. Outside of the frustrating experience of scheduling an appointment that wasn't recorded by staff, they scheduled me for the wrong labs. I showed up for what was to be a fifteen-minute routine lab, it took 1.5 hours. It's hard not to feel angry. I feel as if they do not care about my time or frankly, my health. read more

Today was my first and initial appointment with Dr. Fruth. I'm always a bit hesitant about starting to see a new doctor because it can be a bit intimidating talking to someone about all of your problems! The front desk staff weren't necessarily the friendliest, but they were kind. My nurse listened very intently to what I had to say and seemed to pass all of the information on with ease to Dr. F because when she came into the room she seemed very up-to-date on my situation. She also listened very intently and seemed very knowledgeable. Nothing beats having a local, kind hearted doctor either. She even referred me to one of their specialists at this location, and actually brought him into the room so I could meet him in person! That really stood out to me because I could tell they both just wanted me to be most comfortable. Also... Does it get any better having the Rx on site too?? I feel lucky to have this office less than 5 minutes from home. Update a week later: WOW! They even sent me a thank you letter personally written and signed by the staff, including Dr. Fruth, thanking me for my time sharing my feedback and opinions on a Yelp review. So personal! I love it. read more

I never get to see doctor, I have deductible plan. I see Avance Care reimbursement is much higher then small doctor office. I'm not going to pay $200+ to see a PA. I found solo doctor office I'm very happy with it and I pay $125 because it's small office and I see a Doctor every visit. If you have high DEDUCTIBLE find solo DOCTOR office. read more

My initial experience with Avance Care and this location was good. I felt like I had found a great primary care doctor and office that I could stick with. That quickly went away when I needed paperwork completed by Meghan Presnell so that I could get a parking pass for work due to a condition SHE diagnosed me with. I called this location and told them that I needed a form completed by my PCP. Initially, they told me I had to bring the form in, but when I explained that that was difficult due to logistics they said I could email it to the office manager, Catina, as she is the only person in the office with an email address, and she would have it completed and let me know when I could come get it. I didn't hear back for a week so I called to check and couldn't reach her, so then I emailed them again. Another week goes by and I still hadn't heard anything back, so I call again. Then the fornt desk staff tells me that I can only make this request by going to their website and uploading the forms there and then once completed they would notify me. Another week goes by and I still do not hear back, so once again, I call them. This time around, the staff tells me that RN. Presnell told them that she won't complete these without seeing me and that I have to make an appointment to come in. So I make an appointment for this last Saturday at 2:30PM to see her. I get a call from their office at 10:30AM saying that they won't see me that day because they hadn't received the x-ray results back yet that they ordered upon my last visit. This whole debacle has cost me over $200 because they WASTED my time and not a single person had any idea of what they were talking about. There is obviously a lack of training in that office and there is a lack of customer care. I have never written a positive or negative review about a company, but this experience was so bad and frustrating that I had to write one this time. I will never return to any Avance Care location nor will I ever refer someone to them. HORRIBLE experience! read more

This review is for the Avance Care in central Raleigh (near Cameron Village). I came to write this review because I was just told for the SECOND time AFTER MY ARRIVAL that I needed to reschedule my appointment. First, I went there last week for my appointment. I filled in all of my forms ahead of time, and I uploaded my insurance information to the portal per their request ahead of time. I also arrived 20 minutes early still, even with my info uploaded. When I got there, they told me my insurance couldn't be verified. It was right after the new year when my insurance had switched over, so I asked if I could call someone at my home to retrieve the new insurance number for me as long as I got the info to them by my scheduled appointment time (since I was 20 minutes early anyway, and they clearly hadn't verified me until that minute anyway, despite me uploading ahead of time). The receptionist said no, I had to reschedule. So, I did. I rescheduled for today. Today, I got there, and uploaded all my insurance information ahead of time again. When I arrived, they told me the doctor I had an appointment with was not in-network, and that I'd have to reschedule. BOTH TIMES they waited until I arrived for my appointment to tell me I needed to reschedule. I had to change around my work schedule to make time for my appointments, I uploaded my forms and all my insurance information (including a picture upload of the card) ahead of time (which now I don't even know why, they clearly don't check until you're there), and I arrived 20 minutes early both times. I do not understand why Avance Care waits until I am physically in the office to tell me if there is any issue with my appointment. I wasted my time and days going there, uploading everything ahead of time to be organized for them, etc. just to be turned away for a second time over something that should have been verified before I drove there. I am unbelievably frustrated with this place, and I would never recommend them to anyone because of it. read more

AVOID this place if you have a high-deductible health plan! If you do go, be very careful about presenting your insurance. Avance is EXTREMELY EXPENSIVE, and you may be better off doing self-pay. Get a quote for your appointment before even setting foot in there! Better yet, find another doctor who doesn't charge patients with insurance 2x what they charge self-pay patients. read more

Been here for an ankle injury and a respiratory infection. Both Dr. Fruth and Dr. Breyboy were great, and both times I was out with my prescription in less than 30 minutes. Each time I was also seen within a couple hours of calling. This is what going to the Dr. for minor ailments should be like. read more