Tony was incredibly helpful and friendly! He wholeheartedly went out of his way to make sure I…read morereceived the fastest and most efficient help possible! Outstanding employee!

I called this U-Haul location multiple times to get a quote for a hitch installation, and every…read moresingle time I was immediately put on hold for 10-15+ minutes without anyone ever checking back in. I completely understand that businesses get busy, but it's incredibly frustrating to answer the phone, say "please hold," and then leave someone waiting indefinitely without even asking what they need or checking in after several minutes. It's poor customer service and comes across as disrespectful of people's time. After it happened multiple times, it honestly started to feel like callers were being put on hold just to avoid having to help them. Whether that's actually the case or not, that's certainly the impression it leaves. If you're too busy to take calls, at least let customers know or offer to call them back instead of leaving people on hold until they eventually give up and hang up.

I had a very good experience purchasing some moving boxes online and picking them up the next day…read more I had to wait a few minutes before the helpful worker found my order and he was very nice to put them into my car. Pricing was so much better than my local storage facility.

These guys don't know what they are doing and will install a bake controller on your car and tell…read moreyou you will be able to tow things utilizing that brake controller and send you on your way. Later you discover they tapped into the electric system of your car in the worst way while installing that brake controller, causing it to blow a critical fuse and loose control of you car's functions while on the interstate. I suggest you do not trust these clowns with your vehicle, your time or anything else! And Uhaul WOULD NOT ACCEPY ANY RESPONSIBILITY to reimburse my costs for a failed camping trip and broken car. Do not use these people EVER!!!

First and foremost, the customer service with Elvis and Jasmina was exceptional. They were both,…read morevery accommodating, while my car was being repaired. Elvis gave me a weekly rate, the best rate above any rental car competitor in the Glendale, Burbank and Pasadena area. Impeccable professionalism, if you're looking to rent a vehicle, this is the place to go. Simple, fast and easy. Their cars are new, clean and reliable. I rate this establishment 5 stars. Thank you Elvis and Jasmina for a truly wonderful experience:)

Rented a car for a week and returned it just 10 minutes late. The guy there who I believe is the…read moremanager (spoke very bad English, couldn't understand him well) didn't mention anything about a late fee. He checked the car, smiled, and said everything was fine. I even asked to confirm, and he said yes. Then the next day, I see a $60 charge on my credit card. I called and spoke with Laura, who was rude and not helpful at all. On top of that, the car itself wasn't in great shape. scratches, dings, and not very clean. I've had better experiences with Budget/Avis, but I'll definitely be using a different location next time. This whole situation felt pretty shady. Not the friendliest staff either.

Not even close! The value is goals here, fast friendly, didn't waste time trying to push other…read morenonsense except the double check on insurance which spoilers. Your basic insurance probably covers rentals! We had a decent red Corolla about half the other options. Thanks guys!

I requested a cargo van…read more Loved how their branding isn't all over the vehicle. The process was super smooth, no BS when returning the vehicle. 5 minutes to do the paper work upon arrival and 5 minute process when returning the vehicle. This is what the experienced of renting a car should be, I would recommend this place.

Loved how easy this was and the guy don't remember his name was very nice and professional!! I def…read morerecommend to everyone!!

Wow, where do I start? I rented a 24 foot truck Saturday morning amd dropped it off past 10pm the…read moresame day. I called the following day to get a final charge invoice but no one answered. I called again on Monday and the guy I spoke to (Mike) said that he was charging me for 2 days since I didn't turn in the truck until Monday morning. That was completely impossible since I had fueled the truck and taken it back the same day. It gets sketchier. Mike stated that they found the keys inside the truck instead of the dropbox. I dropped off this truck with my wife and we're both witnesses to me dropping off the keys in their night dropbox. He stated tbey had me on surveillance dropping off the truck but not putting keys in the dropbox. When I asked to see the evidence, Mike asked if I was a cop and why would he have to prive what he is saying to me? Further, he also states that 7 gallons of diesel were missing and they were charging me for that. How is that possible when I filled the tank before dropping it off? They state that a fuel receipt should be left in the truck but that is NEVER EXPLAINED when you pick up the truck. I got so frustrated with Mike because when he was pressed to answer questions he would basically give me a run around answer. I asked to speak to his manager (Tim) and he straight out told me he didn't want to talk to me. I asked politely to talk to Tim and he put him on the phone. Tim told me that things were the way they were going to be and nothing was going to change. In fact, Tim mentioned to me that I was missing 10 gallons of fuel. It was at this point that I figured that someone must have driven the truck and these guys were giving me the run around. Tim was rude and he kept cutting me off when I tried explaining things and then he abruptly hung up. I tried calling multiple times but they kept ignoring my calls. Finally after a while Tim picked up and I let him know that I would file a complaint with his corporate office and he said, "Good, you should!" I had heard so many good things about this company but now I know their staff are crooked thieves who cannot be trusted. Please make sure to NEVER drop off the truck at night unless someone is present so you can dispute any discrepancies. I will be filing a dispute with my credit card company since neither the manager nor the employee bothered to make things right.

They are the only ones without empty gas tanks and a full fleet.slow to check out but they have…read morewhat you need . Easy parking lot. The rest of this is to fill in the blanks so I can post the review. Ps ice blows. Ya get me?

Ordered a truck pick up for 9am. There are 7 people waiting outside for store to open at 9:15am.read more

I flew across the country to rent a truck so I could move out of a storage unit. My flight arrived…read morea few minutes behind schedule during a historically bad rainstorm. When I called the office to confirm my pickup time, they told me they were closing at noon (who closes at noon on a Sunday?) and refused to do anything to help me. I arrived at the location five minutes after closing and the whole lot was already locked up. On top of that, now they're trying to charge me a no-show fee of $75 and refuse to waive it. Bottom line: don't rent from Budget if you want customer service or reliability.

Do not use this location!! We made a reservation 2 weeks in advance only for me to show up and the…read moreman working told me he could not find my reservation. He then made a "phone call" to his coworker and told me that someone called last week and cancelled my reservation.. which is completely not true! I don't even think he told his coworker my information or confirmation number. He was obviously just trying to save face. Completely disappointed that I have to now scramble to find another place to rent from. Really wasting my time on this. I would suggest just going ahead and renting your vehicle somewhere else, since there's a good chance that in the end you will have to anyways. Completely unprofessional handling of this problem, the person working there did not even attempt to rectify the issue. He just told me I was out of luck. Good one Budget.. I'll just go ahead with uhaul next time.