Rented a car for a week and returned it just 10 minutes late. The guy there who I believe is the manager (spoke very bad English, couldn't understand him well) didn't mention anything about a late fee. He checked the car, smiled, and said everything was fine. I even asked to confirm, and he said yes. Then the next day, I see a $60 charge on my credit card. I called and spoke with Laura, who was rude and not helpful at all. On top of that, the car itself wasn't in great shape. scratches, dings, and not very clean. I've had better experiences with Budget/Avis, but I'll definitely be using a different location next time. This whole situation felt pretty shady. Not the friendliest staff either. read more

Worst rental car experience ever. Lady at the front desk is super rude, office is old and dirty cars are not cleaned and well kept. When inquiring about my rental I informed them that I dis not know how long my car would be in and could be two days or more so I asked what would be better to book a few days at a time at a weekly. I was told that it would not be a problem that you could bring the rental back at anytime you would just have to pay the daily rate which was 33 dollars when I booked and if I were to book again today would be the same she charged me 87 dollars a day for the daily rate when returning the car after two days. What a scam and totally unprofessional. I feel totally ripped off and taken advantage of... read more

I would give a 0 if allowed. I reserved and confirmed a car for 6/12-6/13. I was in the area for my daughter's college graduation. I paid a Lyft driver to take me to the Glendale location to pick up my reserved car, just to me told "Sorry, we don't have a car for you". I was offered no alternative. No answer. Nothing but a blank stare. I was inconveniently charged for the insurance on a car that I was never able to drive. Talk about yet another slap in the face. Only after having to pay for another Lyft to leave the store to attend my daughter's graduation. read more

Such a scam. Use any other car rental company. My car is in the shop so I reserved a car for 7 days which was priced at $237. I was fortunate that the auto shop offered me a free loaner car so after only having the rental for 2 days and 8 hrs, I turned the car back in. They said they would only charge me for the amount I had the car yet somehow that ended up being the same price as the 7 days. They said my new daily rate for an old NISSAN SENTRA was $77/day instead of the initial $33/day making it the same price as the 7 I originally reserved. I had also made a separate reservation prior to this for only 2 days and that was $79 total. Doesn't make any sense. You could go on Turo and get a much nicer car for $77/day. read more

Made a reservation two weeks before my move. Received a confirmation email yesterday as my move is now two days away- I called today to see if I could extend that time by two hours, and the woman on the phone says "we don't have no trucks available, yes I see your reservation but I'm telling you right now we aren't going to have anything so I don't know what you want me to do but you can call the 800 number" Completely apathetic and unapologetic. Horrible service. DO NOT MAKE A RESERVATION because they will not have your truck!!! Guess they were just going to let me find out on Monday! What is the point of reserving a truck?!? Do not put yourself through the stress of attempting to use budget. Added stress on top of an already very stressful situation. read more

This has been my main place to rent a car and I've always had a good experience. I'm usually in and out in a timely manner. The staff is friendly and has always been good to me. The cars are great and good for the value. read more

I rent from this location all the time & it's been a very pleasant experience every time. Bob the owner is the kindest, most helpful person. There is always the car I need.. thank you so much! read more

Fire Lara!! She's rude, dismissive, and lacks customer service skills. Apparently she has other complaints on her as well. If I could give zero stars I would! Budget doesn't value their customers. She also mocked my pregnant wife and lie about our reservation! I'm determined to have her removed from her position permanently! read more

Lara Worst customer service I have ever experienced Nasty Nasty Nasty No greeting, no speaking, no giving the actual total of the bill. No one this rude to people should work in customer service read more

Budget Rent A Car - Car Rental Near Me - Glendale, California

I reserved a truck from them for pickup in two days. Received a call the next day telling me that they won't have any trucks available and to call Budget customer service and have them find me a truck. I spent the next several days making calls to customer service trying to find a truck, and Budget eventually found one for two days after the original pick-up date, once again at this location. Received a call the next day from the location saying "we don't got no trucks". Tried to resolve it with Budget customer service and was told that there are no trucks in CA because everyone is moving out of the state. They then explained that a reservation does not reserve a truck, only the rental rate. I cancelled the reservation and found a truck for the same day at U-Haul. They had scores of trucks and it ended up only costing me about $5 more. If I had known the hassle it would be to deal with Budget I would have gladly paid double Budget's rental rate. Don't waste your time with this place. read more

Horrible service by Lora. She was rude, unhelpful, and doesn't seem to understand the importance of customer service. The car was great and everything was smooth until the return. She was charging me an extra day for being 20 min late. I called customer service and they tried to waived the fee. It will all be so much easier if Lora would just wanted to do her job and be nice to customers as any service provider should be. read more

Budget Rent A Car - Try to go to the other guys for service, he is much nicer... - Car Rental Near Me - Glendale, California

Worse experience. Don't trust their reservation since they told me they gave away my reservation to someone else who walked in before me (without notifying me) .,and then they were trying to rent me a vehicle that was more expensive . Have in mind my reservation was for a full size car and they want to give me a SUV with higher amount. They are flakes. The girl in front desk was totally rude with an attitude and not pleasent to talk with at all. (Looked so unprofessional). I had to find another location to rent a vehicle right away , double of the price in last minute, because of their unprofessional services. But i was rather to pay more money to difference compamy than to liars. read more

Have never rented a car that was not clean prior to it's pickup, but this was a first. Also, tire pressure in one of the tires was several degrees lower then the other 3 tires and could have been a problem, but fortunally it was not. read more

Came in for a truck rental to move some furniture. I looked it up my phone and price was reasonable however with the hidden fees and insurance it was over my budget. Had to go somewhere else. read more

Budget Rent A Car - Car Rental Near Me - Glendale, California

Made a reservation for a van and had a confirmation. Showed up and they had absolutely nothing. What a waste of time. Also very rude customer service. read more

rude front desk and very rude customer service. It shows that these people are not happy and serious with their job. I dont recommend this location. I will never rent on this location again. worse experience Beware read more

This was one of the absolute worst experiences I've ever had in my entire life. While crossing the country, my trucks axel broke, which tore the tire. This left me stranded in the remote mountains of Colorado. Thank God I had cell phone reception. (Big ups to Verizon). The tow company took a few hours to get out to me. I was barely pulled off of the road with my life packed in the back of this truck, semis whizzing narrowly past. Tow truck couldn't take me far enough to get to the hotel I had reservations at (i called and the hotel wouldn't refund me), so far, a week later, I haven't been reimbursed for the difference I had to pay for the tow (even though I was told by them I WOULD be, promptly). The difference was over $1,300 which I would never have paid unless they said they'd pay me back! A mechanic came to my hotel where the truck got towed and said the truck was "embarrassingly rusted" and that the axel broke, also, the back axel was close to next. Budget also told me they put new brakes on the back.. the mechanic said THIS was a lie. Also, wet oil on the brake disc. Huge no-no!! Means the seal was broken or the brake line was leaking. The truck I had was determined un-drivable by the mechanic so I had to wait to get a new truck. It took two days. This caused me to spend my own money on two hotels as well as food, etc. that I didn't intend to spend money on. Finally they tow a new truck to me and have to take all my stuff out and load it into the new truck. All of my belongings are scattered in the parking lot. I go to start the new truck and the starter on the new truck wouldn't turn over at first! I had to get on the road anyway so I called and documented the issue. I finally get into Chicago. After getting gas, the truck won't start again for several minutes. The whole time I'm communicating EVERY issue with Budget. They say I'll be reimbursed as I bought full insurance. Not to worry, they say. However they couldn't help me until I close the RSVP (return the truck). I get into my final destination two days late, and they charge me for being late even though it wasn't my fault i was late. Over $300 somehow. I call Budget and they say they'll reverse the charge. Charge goes through. I'm now in over $2k of my OWN MONEY because I was given a truck that should have never been on the road. Other drivers or I could have gotten seriously hurt when the axel broke. Maybe even killed, I'm not even being dramatic here. The truck was left fishtailing and it was difficult to steer to the side of the road when the tire exploded. I write a letter as per instruction from Budget. They say I'll get a response in 48 hours. No response. I call again after 48 hours. They say I'll have a response by the end of that day, no response. I call the next day and speak to a supervisor. She says that there's no indication anyone has read my email and to send it again. I do so. Two days later. No response. She was also somewhat rude to me and I was calm with her. Not very cool after all I've been through. My credit card statement is due and I'm screwed. I'm out money and didn't make the first day to my new job due to the delay. If you read this and STILL rent a truck from this place you deserve the same experience I had. Spend a little more and get to where your going safely and on time. Pay for full insurance, for what?? Budget will not show love to you if you get into trouble on the road. I still have yet to get a penny back from them and it's about 3 weeks later. Bottom line.. I should have never ever been given such a dangerous truck in the first place. It cost me thousands and could have cost someone their life. read more

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First and foremost, the customer service with Elvis and Jasmina was exceptional. They were both, very accommodating, while my car was being repaired. Elvis gave me a weekly rate, the best rate above any rental car competitor in the Glendale, Burbank and Pasadena area. Impeccable professionalism, if you're looking to rent a vehicle, this is the place to go. Simple, fast and easy. Their cars are new, clean and reliable. I rate this establishment 5 stars. Thank you Elvis and Jasmina for a truly wonderful experience:) read more

Worst, nastiest customer service I have encountered and it is not even close. Beware avoid this place at all cost. I will never rent a vehicle for my company from this location again. Total liars that will try to rip you off what a complete rat-nest. How does a place this bad actually exist? read more

Came here to return a car I rented in San Luis Obispo. Upon arrival, the front desk attendant was not the nicest. She went to find the car in the patio and couldn't so she came back shouting and being impolite. Once she saw the car, and everything was fine I asked for my receipt and she said that the system was down, and they did not email receipts. Also told me I needed to call back to see if there were any extra charges (which I find weird since I had all sorts of insurance and the car was fine). A few hours later I call to ask for my receipt and for my surprise, someone else picked up the phone and said it was no problem to email it to me. Maybe there should be better training and communication between all employees, but certainly a smile and kindness wouldn't kill anyone. read more

Worse experience. I've reserved commercial truck 1 week in advance. When I come for pick up my truck, they just told me :"sorry, we haven't truck due accident. I will never use Budget. read more

The customer service at this location sucks in my opinion. There is only one guy at the counter -- Charles O'Neal, the self-proclaimed "owner" of this branch. Do not be fooled by his initial niceties. He will try to upsell you. He will try to convince you to buy additional insurance. He will soon turn sour and stubborn once he discovers you're not a dummy. I reserved a compact car (Ford Focus or similar). Yet Charles wanted to give me a Ford Fiesta, which is a smaller and cheaper car. Clueless Charles attempted to convince me that a Fiesta was within the "compact" class. My other option, according to Charles, was to pay an additional $10/day for an upgrade. No. I had to call corporate to sort it out; they gave me a free upgrade. Still, what a hassle. When it came time for the visual inspection, Charles adamantly refused -- yes, refused -- to mark up dings and scratches I pointed out. I repeatedly asked him to indicate the damage on the diagram. Instead of doing so, he raised his voice and told me, "You have 30 seconds to sign this." Excuse me? Eventually, I had to resort to documenting the damage myself on the diagram and taking photos with my phone. Even so, Charles refused to give me a copy of the notated diagram I had signed. More discussion. More argument. Finally I got my copy. Before I drove off, Charles scoffed at me, saying "In the future, take your business elsewhere." Clueless Charles will make your rental experience a painful and frustrating one. I guarantee there will be some hiccup in the process. I witnessed this first hand while watching Charles' interactions with other customers as well. I will gladly take my business elsewhere, and you should too. read more

The reviews about the incorrect charges are true. Beware having the hassle of trying to get them corrected. After three attempts to correct it, it's still not right. There's only one person checking people in and out so if the line is long, they check your vehicle return at a later time even though you returned the car on time or early. Then, they try to charge you an hourly fee because THEIR service took so long or they give you the car later than the reservation time. They told me that because the car was delivered to me late that I could turn it in late accordingly to the time difference. The invoice showed an incorrect time for when the car was delivered and returned. They tried charging me twice as much as I should've been charged. I had photos taken of the exact time I received the car. I talked to their national customer service and even though they admitted I was improperly charged, they said they could only refund me 50 percent of the incorrect charges because the invoice was closed. WTH! It was their mistake! Enterprise was so much better and have used them several times and had no shady charges. Enterprise's invoices and check-in & check-out process are so much more professional and honest. Budget's office was so ghetto and unorganized with supplies all over the place. Their prepay option is just a sneaky way to charge you twice. Oh and they don't do pick-ups or give rides home even though the website said it did for that location. I will never use Budget again! read more

Will never forget my horrendous experience here with Charles. Claimed I smoked in the car and was charging me a $250 cleaning fee even though I don't even smoke. Go figure. Even went and asked the guy whose job it was to clean the car whether or not he smelled anything, he said he did not ...Charles did not seem to care and got upset and annoyed with me and continued to not take the charge off the bill. Will never rent from here or any other budget again because I won't give money to a company who employes people like him. read more

Johnson the front desk clerk was super great he was helpful. Budget corporate was horrible because our truck wasn't available. We lost a whole day of travel. Corporate only compt us 200$ which wasn't enough for the hassle we went through. Will not recommend budge trucks to anyone. read more

Budget Rent A Car - 26' ft truck you can tell the truck was hit by something and front tires had no tread. - Car Rental Near Me - Glendale, California

Rented a vehicle from this place for the day and it all went smoothly, I think I found the place that I can rent from instead of heading to Burbank airport for a rental. Staff was attentive and had me out the lot in no time. Drove a Nissan Rogue which was nice to San Diego for the day. Will use again. read more

Laura was absolutely amazing and she took the time to listen to me and was so nice and comforting , if I ever rent again she will be the reason why I come back! Thank you so much Laura ! read more

Do not deal with Charles. He is rude, sexist, unprofessional, and will charge you for non existent smells that no other worker there smells. I have been rent a car consecutively for 6 months. Anytime it has been Johnson working I have had ZERO problems. Completely smooth transactions. However, Charles always has a attitude, rolls his eyes at me, talks to me extremely rudely and this time not only did he hold my card in his hand and charge it $1361 PLUS $250 for a non existent smell but he did while I was telling him I do not agree to the charge. Give me my card back so I can call corporate first and have them hear the other guy say the car doesn't smell. He charged my card anyway, put my card in front of me and then put his hands on the counter and got in my face and with a smug smile said he will not rent me another car. read more

I would like to have given this more stars, but the customer service rep was really sucky. She was friendly when I picked up the car on a Wednesday but when I brought the car back the following Wednesday she was just as surly and unfriendly as could be. She had a definite attitude, with no eye contact. Just said to me:"give me the keys" and walked off to inspect the car. I had filled it all the way to the top, even though it was not filled when I got it, and did not even get any positive feedback about that! Plus I left the car extremely clean, in my opinion, and again no comment or appreciation for that. Finally after 5 minutes with no eye contact, I asked her how her day was going and how she was doing. She told me she was tired but still did not look at me. I know that people have a right to not feel well on the job, but I do feel that as a paying customer I have the right to expect good customer service that is attentive and friendly. I would like to know of a car rental place, even a Budget car rental place where the staff is courteous and professional and appreciates their customers. For the record my car was a 2014 candy apple red Mustang, lol, because that was all they had on the lot on New Years Eve today I picked it up. While I was a little too much of a muscle car for my taste, it was still fun to drive. And I did get a very good price for it so that's why I will continue to go to Budget but to a different location. read more

Budget Rent A Car - Mustang Sally! - Car Rental Near Me - Glendale, California

This is my review for a rental with Avis at this location (it's a joint Budget / Avis location). I dealt with Charles. It was the beginning of a long an intense vacation for my 12yo son and I, and we were taking the car on a one-way rental to Sacramento, with skis and a lot of luggage in tow. I already had gotten a nice deal on the rental through the Costco website on a good full-sized vehicle, but Charles then gave us a free upgrade to a nice RAV4. Wow, this vehicle upgrade was a huge lifesaver, and we didn't know how much it would help us on our trip, at the time! It turned out to be a major plus on what turned out to be an epic vacation. Overall, Charles was very friendly, outgoing, and super nice. He really boosted our vacation. Thank you, Charles. I'll definitely be returning for any LA-area rental car needs, in the future. read more

Stay away.... Tried to give me a compact car when I reserved a full size car. Not cool. No supervisor available. Paper work was not legible. Car smelled like smoke. read more

My first review and only to rave about how this place always makes it easy for me to rent a car. Johnson was specially courteous, and serve people with a smile. Missing Charity in this location, these 2 people are always so accommodating. Been a customer since 2015 and they are the first place I go to or make reservations if I do need a car. They always give me the best deal and they appreciate my business. Highly recommend. Rented a car again in this place few weeks ago, and I thought I'd follow up on my review at this place. The people there are always fast and efficient. They will have you out the door and on your merry way with the rental in no more than 15 mins or less. Yes, fast and with a friendly service. Kudos to Johnson who always have a smile on his face even on a hot summer day . Did I mention that they always give me a nice clean car. read more

This is my go - to rental location! I rent vehicles for business trips very often and this location always has a great selection of vehicles from compact to full size & SUV's! I've rented all kinds of vehicles & the guys here are so helpful! Charles & Johnson have both helped me multiple times & they're great! Always very accommodating and very fast and efficient service! I would recommend this location for all business travelers like myself looking for consistent quality service & friendly helpful staff. read more

Budget Rent A Car - Car Rental Near Me - Glendale, California

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First of all they make people wait outside in the scorching sun who are already probably tired and irritated from long plane rides (which was my case) and the wait was over an hour long. They have non working water fountains that people use as ash trays. I called in advance because unfortunately I don't have a credit card in my name and they told me that as long as I have my roundtrip itinerary I can use my debit card. So it's finally my turn and I am told that they need to run a credit check on my debit card. Huh? To me, that makes no sense because I obviously don't have a credit card because I don't have any credit. But of course I'm on vacation and I need a car to travel around so I agree and give them my social to check my credit. on my freaking debit card. Then they tell me that I got denied so I can't rent the car. LOL. Then my boyfriend who I am on vacation with and is visiting from another country tries to rent it in his name and he gives them a card that was in his mother's name and they continue to process the rental. And by the way she raised up the price from 300$ to almost 700$ by adding insurance which we didn't want. Even when I told them that I didn't want the insurance, she kept telling us in a nasty tone "just know that you'll be responsible and you're going to have to pay if the car is damaged." So before I start arguing with the stubborn lady my boyfriend just tells her to go ahead with it. After he signs everything and prints out the receipt she goes "wait. Let me see the card again?" And that's when she realizes that the card was not in my boyfriends name and tells us we can't rent a car AGAIN. what the actual f..... Thanks for ruining my morning and my time! And by the way, I got a better deal with the same dates and time for a cheaper price at Alamo car rental after leaving this horrendous place. read more

- Don't be rude when I tell you the car is dirty and respond with "what? You want me to detail it or something?" Your telling me that the car, like any car, has a "film" on it when it's just plain dirt, is taking the customer for an idiot. - If you are going to act overly confident then know what you're doing. Don't tell me you don't know why my total is double the online estimated cost and give me the 1(800) number. Don't slap on all kinds of additional fees without me asking for it and DONT put stuff I didn't ask for that you don't know how to remove from my bill after charging my card! - I'll never go back to this location. Good luck getting a 10 with this level of professionalism! read more

To those who are thinking about renting a car from Budget - beware of hidden fees, poor customer service, and subpar vehicle maintenance I recently rented a car from budget for 5 days. When I picked up the car it reeked of smoke, to the point where it was giving me nausea to drive the car. I communicated this with the representative and he said there was nothing he could do for the next 30 min to an hour. I needed to head to Santa Barbra soon, but the smell of the vehicle was so great that I decided to wait the hour for a solution. Once the hour passed, the representative downgraded my vehicle (from a keyless Nissan with CarPlay and leather seats to another car that lacked all of the above) I communicated that the car was a downgrade only to receive a shrug and an alternative option to spray down the car with something that would ease the smell... I reluctantly agreed and to no surprise the spray did little to ease the smell and ultimately the nausea that came with it. When needing clarification on the return process, I called the same representative to ask how much it would cost to extend my contract by one day. He clearly stated that I would be charged another day based on the rate in my contract - so US$ 36 Once the car was returned I saw charges on my account for almost 60 dollars, nearly twice the amount anticipated! If I had known about these fees I would NOT have kept the car for an extra day I called because I felt the need to tell the representative that this is not the way to treat a customer nor run a business, but he simply talked back to me and claimed to have done everything correctly. Very disappointing. Needless to say, I won't be renting a car from Budget again. I like to avoid headaches both figuratively and literally on my vacation. I would recommend other agencies that care about the experience of the customer and are not looking for shortcuts or a quick buck on the side without the customers consent read more

Never again will we rent from this location again. And honestly reading the reviews and experiencing the same rude customer service as everyone else I don't know how the front desk receptionist still has a job working with this company. Her customer service skills are trash. My mom rented a car from here and Laura helped us and made the experience absolute garbage. To start she didn't even walk us to our car and do a walk through she simply pointed where the car was. But, honestly that didn't bother me as much when I called And spoke to her explaining she handed a car with a expired title and insurance card. We notice 3 hours after renting the car so my mom can take her CA driving test. I told her they wouldn't allow us to use the car because these reasons. She was very rude. Didn't even tried to help find a solution. She went straight to "well you didn't say that's what you needed the car for" since when did you have to tell a car rental place what your using the car for to get a valid title? We said errands. That's why more than enough. And each car should be handed a valid up to date title. it's worst she than hangs up on me because she said she was only allowed to talk to my mom. So we simply drove to the place to return the car because clearly we can't use it for the reason why we rented it. Miss Laura literally goes back and forth with us doesn't even attempt to help. Doesn't show us the car updated titled or insurance. Nothing! Makes me question of the car title was actually expired. Anyways, We explained that the paper work in the car was expired over 2 years. And she said well if the cops stop and run the tags nothing wrong so what's the issue. But, like why is the paperwork in the glove compartment expired? Why has it not been updated? By law you are required to drive with a valid registration! At this point I want my mother to get a full refund. Because, like why are y'all renting cars out and handing expired titles? Well her and sonny just refused at all to listen. Mind you sonny just putting his two cents in also no help! Long story short. She charged my mom a Full day after having the car 2 hours. Didn't help to even find a solution to the problem.... I called customer service on the phone and they issued my mother a FULL REFUND! Even gave us a free one day rental on top!! Moral of the story, Laura needs to either be trained on provided better service or find another job. she either hates her job or sucks at problem solving. Also, this location needs to have a supervisor on the shift for matters like this. And most importantly stop renting out cars without updated paperwork!!!! This is very important! No reason a car titled in a car is be expired for 2 years! So yeah it's gonna be a no for me! I wouldn't bother! And Laura thanks for the horrible experience we got our refund and a free day rental!!! Xoxo read more

One of the best places to rent from! I always get what I need when I reserve a car here. The individuals who run this place are one of the nicest people I have met. Even if something goes wrong, which is understandable, considering this type of business is always fast paced and highly requested by tourists I am still satisfied with the customer service. The cars are thoroughly cleaned always. Honestly the individuals complaining about this establishment are probably just mad they cant always get it their way. Welcome to the real world and welcome to California. You're not the only individual who needs a rental. Learn to be understanding instead of thinking everyone owes you the world. Highly doubt the worker Elvis would ever be rude to anyone. But yet again people will just spew their hate and their biases story without including how they act. read more

I now understand why this location only has three stars. The customer service agent with black hair the plus size one is extremely rude and condescending. We picked up the truck that was not completely full and we returned it at the same exact level that we got it. And they want to charge us 35 extra dollars to fill up their truck that wasn't full. What a joke read more

Had a reservation with another car rental (starts with an H) and they turned me away, said no cars. I think they only rent to friends and family. Had to walk to this car rental. Great customer service!!! Very accommodating!! I will tell all my family and friends to come here!! read more