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    Avanti Dentistry

    3.5 (78 reviews)
    Open 8:00 am - 3:00 pm
    Updated 1 month ago

    Services - Avanti Dentistry

    Cavity treatment

    Dental exams

    Teeth cleaning

    1 More Service

    Tooth filling replacement or repair

    Avanti Dentistry Photos

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    Recommended Reviews - Avanti Dentistry

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    Andrew Y.

    AVOID THIS PLACE AT ALL COSTS--IT IS A MONEY GRAB OPERATION THAT NICKELS AND DIMES YOU IN EVERY WAY POSSIBLE. This place operates using shady billing practices and tactics. My wife and I have been billed for services we never asked for and the staff is constantly pressing on us to accept services that other dentists do not say we need after getting second and even third opinions. The situation really boiled over one day when my wife went in for a regular routine cleaning and was asked to pay more than $300 for services she did not even ask for which they decided to perform without simply asking her or for her approval. Recently, I received a bill in the mail at the beginning of 2022 for services rendered almost 1 year ago that they decided they never collected on after an "audit" and for a cleaning which I had called in and asked ahead of time if my insurance would cover whereupon they said it would be. This dentist office is the least transparent office I have ever been to. After living in several major cities and getting care from several different providers, in all my life I have never had such horrible experiences. FOLLOW-UP: The practice called me right after I posted this review indirectly threatening me by saying they have won several defamation lawsuits. This just adds ammunition to the fact this practice is absolutely in the wrong. Cannot believe I have to write something like this to warn the general public. I rarely write reviews but if I do it is because I genuinely am afraid someone else will fall victim like me so please beware. They also charged me twice to settle my most recent bill. Hoping one of the charges rolls off and is indeed a hold like they just told me but a screenshot of aforementioned potential double charge is attached.

    Conversation between the office, and I asked if they can follow up as they read it in seconds,  no response. #customerservice
    Kevin L.

    Hello Siam, Thank you for getting back to me in a timely manner with your response this morning, yet there are still some misconceptions that you fail to address. And for background context, I have never worked with you in any manner, however, you are taking ownership of your business with Yelp reviews. I get it, not a problem. Dear kevin , 1- "If you have a PPO insurance , we are contracted with them and according to our contract with them, we have to collect your co-pay at the time of the service .  (Nothing to what I am referring to at the rules and practice on payment. I talked about the practice of pay before even my dental service started. And you mentioned at the time of service, no, you collected before the service. Key word here is before. Here is a point to put on your back burner, if I am a new customer coming in to do service, how am I supposed to know what charges are what before I give you my payment... The key concept I am getting at is that you guys are doing it to collect cash as soon as possible. This isn't an illegal practice, but it doesn't serve the best for your customer frankly. It rather makes some of your customers concerned and confused. I did not say all of your customers, some customers, thanks! If you tell us you want to pay after your treatment, we can always collect after you are done, like the lady that you mentioned. No sorry Siam, that is not what happened to begin with. Avanti's front desk mandated that I paid before my service, please get that clear to your and your team. Your rules and practice were SELECTIVE did not give EVERY customer the SAME option of paying post service. Look at Ethan G's Yelp review on 10/6 - " Extremely unethical service. I made the payment before the service, and the front desk said "all you need to pay is $370". After the service, I received another $280 bill." This is not a first teller attempt nor the second. Going back to your first comment, Avanti HAS TO now changed to MAYBE... that was a quick turnaround. And front desk did not ask her for it, it was a SELECTIVE treatment. I did not want to bold/cap the word selective because you are completely ignoring the context of what I mentioned in the first post. Again, red flags on customer service from your front desk or leadership) 2- We have so many patients and Hygenists. There is no way for us to know which patient prefers which hygenist unless you tell us. I am sure if you communicated that with us , we could have arranged it for you.  Before I lay out what happened, how did you know that I did not mention it to your front desk staff? The point I am getting clear here is that I DID get that noted with your staff. I loved working with Damien, he is one of the best that I worked with. Hence the reason I want him back to do his service with me. I worked with Damien on three occasions (two deep cleanings & one cleaning check-up), and he is my go-to person at Avanti, not some random other hygenist; is that clear to comprehend? I wrote in my last comment post was that I DID book with Damien, but again, the front desk seemed to drop the ball on that scheduling changes viat the last minute once more. Not once, but twice! This is something you need to work with your team on, and not falsely defend your business right now. This business is your biggest asset, so take the same effort to make it your asset. And not try to sheer away from what negatively has been reported from your customer's past experience. If there is an update, UPDATE the customer. Is that fair? 3- As I explained earlier to your spouse who wrote us the google review yesterday, we cannot guarantee a third party payment. We do our best to estimate as close as possible and the estimate we gave you was just a few dollars lower than what the insurance price was that is why you received that very small bill.   This one I can take it. This is a practice where you are collecting cash upfront via an estimate and then paying the difference with ACTUAL. It is not about the dollar amount Siam. THINK BIG. Okay fair, that is the collection process for the books, and I respect Avanti's policy. I was not aware of this policy till you typed it out in black and white. Compared to all of the dental services that were actual cost, this does raise eyebrows for some customers. 4 - I don't think you understood our referral program correctly.  Is a spouse not a family member anymore? Maybe I didn't know? How come the front desk had the Gift card ready to give you when I asked the front desk the second time around. They said they will email me when it is ready, (given that) now it changed to family referral, does NOT include spouse? To add on, the text message on the follow-up, never got it. Your business is a busy one? Does it make it any right to IGNORE a follow-up request? Which businesses are NOT BUSY? Everyone's busy, your customers are busy. I was told to wait close to two hours for a schedule mix-up at Avanti, we all are busy Siam.

    Text

    Recommend unnecessary procedures. Money grabbing. Do not recommend if you don't want to spend way more than necessary. I received 2 outside 2nd opinions for the ridiculous amount of cavities they wanted to fill and both said that their Recommendations were completely unnecessary. Saved a lot of money by deciding to get second opinions. Also this text from them just sealed the deal. Also this text from them sealed the deal

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    5 months ago

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    1 year ago

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    2 years ago

    These people ILLEGALLY WITHHELD MY X RAYS when I decided to go to another provider due to their egregious price gouging!

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    4 years ago

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    3 years ago

    I had cavities that needed care, and they had great hours and wonderful people. It was quick, and they were very caring and kind!

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    4 years ago

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    13 years ago

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    Review Highlights - Avanti Dentistry

    Farshad is a family friend so I make it a point to see him whenever I go down to VA to visit my family.

    Mentioned in 19 reviews

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