Same as other reviews. Ordered for same day delivery. $27 service charge was not mentioned anywhere until after I confirmed my order. $97. They emailed saying they needed an alternate address (not sure why, original address was a hospital, very easy to find). I also received a voicemail with no missed call. Emailed back. No response. Changed address on website. Still no delivery. 3 more voicemails with zero missed calls. Calling back only gives the option to "hold my place on the callback list." No option at all to speak to a person. Online chat has extremely limited options, none of which are helpful. Online support is non existent; the "support button" at the top of the screen does not exist. The customer support button only allows you to track the order. I disputed the charge with my bank. read more

Total scam. They advertise same-day delivery to Georgetown. I placed my order on Thursday for Mother's Day and they added a $27 delivery fee. A few minutes later, I get an email telling me my item was not available. They offered a comparable item for no "extra charge". After I accepted this change to the order I get a UPS tracking number that indicates a Monday delivery. When I questioned this, I got no response but got a $9.99 refund. read more

Avas flowers - Same-day delivery promise, but then the flowers are shipped from Texas via UPS - Floral Designers Near Me

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Ordered my niece a graduation bouquet and it looked nothing like what I ordered. Tried reaching out, but never received a callback or email. very unprofessional. read more

How I wish I would have read reviews BEFORE ordering. I placed two orders for two different arrangements for delivery on the Friday before Mothers Day. Per their website, the flowers would likely be delivered Friday but it could be anytime between Friday and Sunday (mother's day). Totally fine. Within an hour, I get an email for BOTH orders were out of stock and had to pick a replacement. The options were roses and only roses. Okay, fine. The next thing I know, I get a UPS notification that the flowers have been shipped. Sorry? Since when do flowers get delivered in a box via UPS? Both packages got delivered on Monday (the day AFTER mother's day) with both having dead, wilted roses. Absolutely wild. To add insult to injury? They want the dead flowers returned for a refund. Avoid this place! Please! read more

Avas flowers - Wilty roses with petals falling off - Floral Designers Near Me

Terrible experience avoid! Flowers don't deliver Sunday, changed to Saturday then delivered Sunday! Missed the birthday! Then the chocolates were crushed and leaking over the roses! Called for a refund and got 30minutes on hold for 60%! Shameful read more

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This is not a local florist so please don't be fooled. The take your order and then outsource to a florist locally. They have one of the worst customer services experiences I have ever had. They failed to deliver my floors on time and charged a $25 service fee after saying I would get "free delivery" You are not saving any money using them, just go directly to your local florist or use door dash ... but save yourself the headache and don't use them. read more

Avas flowers doesn't deliver on time and when it doesn't it won't let you cancel your order or refund you. My opinion is that Avas flowers absolutely sucks read more

They are a solid Zero! Do not order from this company unless you want your order to be downgraded to a dozen roses for $100! Ordered for wedding anniversary and they completely failed! read more

In line with others reviews, this place is a total scam. I ordered flowers for a friend on the Wednesday preceding Valentine's Day. I was charged $30 for express delivery for Saturday (before VD). The flowers weren't delivered until the following Tuesday afternoon, and were a dried-out, falling apart mess. You can't reach anyone live ("we are having problems with our phone system" (sure you are!), and when they called back, it went straight to voicemail. I cannot reach anyone and at this point, I'm out $113 for a dozen decrepit roses delivered well after the promised date, and missed the holiday. Boo Avas!! read more

Ava's flowers is a complete and total scam I will never order from them again the flowers that I ordered were not delivered on time missing the holiday and the flowers they delivered were not anything like what I ordered and were wilted It took 15 phone calls and 10 text message to get the situation sort it out and all they offered was a 50% refund on the cost of the flower not the delivery fee or the service fee I will never order from Avas flower again. read more

This place does not stand by the delivery dates it quotes you. I ordered weeks early for Easter. Flowers were supposed to be delivered on Friday, April 4th. Got a text of a delay until Sat., April 5th. The flowers were laying around UPS from Friday, 4/4 until being delivered on Monday, April 6th!! I ordered an arrangement and instead the person received flowers and vase in a box. Totally unacceptable!! DO NOT USE THIS FLORIST!!! read more

Avas Flowers is a middleman. It is not a florist in the Bluffton area. I paid nearly $25 to do more than for it to contact a florist in the Bluffton area. The next time I'll call local florist directly read more

This company is a total scam. Ordered flowers for a funeral and they were never delivered. Called and got the runaround. Clearly a remote call center in god knows where. Kept saying someone would call me back. DO NOT ORDER FROM THIS COMPANY! read more

Awful. I ordered flowers for mothers day. I said I wanted the flowers delivered on Mothers Day. There was some fine print about flex delivery that said they would be delivered on the Saturday before Mothers Day, then they ended up getting delivered at 7pm on the Monday following. Impossible to talk to a person. I tried the chat it just sent me links that didn't work. I needed to change the address on the order, they sent me more links that didn't work. Still couldn't reach anybody on the phone. Just the worst. read more

This place should have an option for negative stars!! THE WORST! Terrible customer service. Delivered to an address that did not exist. Refused to refund. AWFUL! NEVER USE THIS PLACE EVER! TOTAL SCAM! I wish I would have read the reviews first. read more

** 1-Star Review: Extremely Disappointed with Avas Flowers** I would give them ZERO if I could!!! I am incredibly disappointed with my experience with Avas Flowers. I ordered a floral wreath for my aunt's funeral service and was assured it would be delivered to the funeral home the morning of the service. My brother traveled from out of state and let me know that nothing ever arrived. I called Avas Flowers for an update, and they claimed they would contact the local shop to make sure it was delivered ASAP. Still nothing. I called again, only to be told that the flowers were *never* delivered. At that point, the service and burial were already over. Their solution? Deliver it to a residence--completely inappropriate for a funeral wreath and entirely missing the moment it was meant to honor. I then asked if they could at least deliver the arrangement to the cemetery the following day. Instead, the next day I received an email stating my order was refunded due to "unforeseen circumstances." When I called again, I was told no local flower shops would take the order. This is unacceptable and incredibly unprofessional. The lack of communication, follow-through, and accountability--especially for something as sensitive as a funeral--was deeply upsetting. I will never order from Avas Flowers again, and I strongly caution others from doing so. read more

Flowers delivered nearly two weeks late and not even what I ordered. Totally unacceptable read more

Avas flowers - Floral Designers Near Me

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They are a larger corporation posing as local and are incredibly web automated and make it very difficult to get customer service and support. Never again. read more

Worst experience ever! I too wish I had read any of the reviews before purchasing flowers for my mother's 77th birthday. Kind of special and they ruined it. Charged me for the particular flowers that I wanted (fine) told me how many stems and for how much (a little more than I planned, but okay) then sent the wrong flowers, not even comparable flowers! Promised to send the next day and then from then on I just got the run around. NEVER TRUST THIS COMPANY. SAVE YOUR MONEY. HORRIBLE PRODUCT. HORRIBLE CUSTOMER SERVICE!! read more

I wish I had read the reviews before I purchased. Took my $97 and ran. No customer service, no way to recoup for a delivery that did not happen. read more

Completely horrible, I ordered flowers for my daughter's birthday for same day delivery to work and at 4:00pm they emailed me saying they would not be delivered until the next day leaving my daughter with nothing for her birthday. DO NOT USE THEM THEY ARE AWFUL AND DID NOT EVEN TRY TO FIX IT. Would rather put 0 stars but could not. read more

I purchased flowers for my older sister who lives on the opposite coast. I bought the large She's got style She's got grace design. I paid over 120 dollars for this arrangement. It was sent from a florist called OAK CREEK FLORIST in Concord, CA an affiliate of AVA'S FLOWERS. The flowers were NOTHING, and I mean NOTHING like the design I ordered. They were fresh and pretty and mostly greenery - AWFUL. My sister was happy that I sent a gift but had no idea why I was unhappy that her flowers were NOT what was ordered. I called customer service over and over before actually talking to a person - they say they will call you back but DO NOT. The young man I talked with was very nice. They wanted to give the original florist another chance to fix it and I said no. If the original florist had the flowers and or the skill to make the arrangement it would have been done correctly the first time. He assured me - after talking to his supervisor - that they would use another florist and have the correct flower arrangement sent. He said the original florist may ask for their flowers back and I said ABSOLUTELY not. I was also assured she would have the correct arrangement delivered the next day. That would be today. It is now 7:26 PM in California and no flowers have been delivered AT ALL. My sister found a voicemail on her phone that was the original florist asking to come and pick up their flowers. She did not respond. I am furious with Ava's for not doing as they said, for not having affiliates that are competent to make the arrangements on their site nor the competency to call a customer to tell them if they need to sub other flowers; but if you have to you sub with OTHER Flowers NOT a bunch of leaves. NEVER order from this company for any reason. This is Avas Satisfaction Policy - look at my pictures of what was delivered and what I ordered, and you tell me if I should be satisfied: Avas Flowers Satisfaction Commitment, Returns, And Refunds Policy In the event that a product materially differs in quality and characteristics from your original order (i.e., does not comply with Avas' Substitution Policy) or if your product is damaged or unfit for use at the time of the delivery please notify us within 24 hours of delivery and we will arrange for: (1) a re-delivery of the product (if available); (2) a re-delivery of a product of equal or greater value; (3) store credit; or (4) a full refund, upon return of the product within seven (7) days by way of florist pick up or a prepaid return. If you have a complaint about a delivered product and would like a refund but do not want or cannot provide an opportunity for us to pick up the original delivered arrangement, we will provide you with a courtesy store credit for future use. On the left is the picture of what was ordered in the middle is the flowers delivered and the right is my receipt. Then to top it off they sent a No reply email saying they tried to call me. I have no messages and no missed calls on my phone for this entire day. read more

Avas flowers - What was delivered - Floral Designers Near Me

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Like so many others before me I would give this so called business a zero if I could. Flowers were not delivered as promised and there is no effective way to communicate with anyone. Took my $80 plus dollars for sending me a pathetic looking arrangement that could have been improved upon by a local grocery store for less than $17. And it was delivered after the event I needed it for so they basically, for all intents and purposes, just completely ripped me off. read more

Horrible dealing with them to ordering on phone!,, Never had such problems!! Maybe they need new employees!use another way of ordering like 800 flowers or something in Orangeburg SC !,! read more

Worst company ever, lied to me twice. Did not deliver when thy said they would on my anniversary. Then when I called they said they were out of roses but would have them tomorrow. BS, do not ever use them. This service is trash! I could not write enough bad things to say about them! Ther should be an option to have zero stars, one is way to much! read more

I wish I would have read these reviews before ordering. Sent my momma flowers for Mother's Day - $115. She sent me a picture and it looked like a $10 home depot plant. When contacted they offered to take the plant back or to refund 50 percent. I opted to not have my mom's flowers repoed and then they only refunded $30. If you think 30 is 50 percent of 115, applying at Avas Flowers might be the job for you ‍. read more

Avas flowers - What was delivered - Floral Designers Near Me

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Do not order from here. They delivered my order to the wrong address. Sent me a picture and did acknowledge the it was the wrong address. Zero customer service. read more

Terrible. Arrangement looked cheap even thought total cost was $206. Never again! This is what I order and this is what I got. read more

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OMG - HORRIBLE SERVICE. DO NOT USE THEM. Their customer service is incompetent, literally they are ridiculously horrid! I placed an order 5 days before and called the morning of to make sure they would be delivered and it took FIVE phone calls and 4 hours for them to tell me they could not be delivered. read more

I ordered flowers on thursday july 10, 2025 for a Celebration of life...to be delivered by 2pm...they charged me for a rush order it is now sat 4pm and still nothing...i got a credit for 15.00..flowers were 47...total was 87.89...it 100 me from for what. Called back several times as by 2pm they hadnt delivered and didnt give me a customer acct #..I had one they just didnt give it to me...so i spent over an hr on the phone placing this order and from 10 am to 230pm trying to get the flowers there when they knew they didnt have any sunflowers...i asked if they could do 2 small peace lilies...no..after all that time you think the delivery would have been there but no...still have no idea if it ever will be...when i asked to talk to a mgr or owners...i waIted another 45min to have them call me back...what a rippoff!!! The C.O.L IS OVER AND ALL THEY CAN SAY IS WE WILL LET U KNOW WHEN IT WILL BE DELIVERED...WHAT???) WHAT A RIPOFF AND A LOUSY COMPANY WITH LOUSY CUSTOMER SERVICE ORDER#13423820 read more

Went on their site to order my wife flowers for our anniversary. Received a message after ordering that the flowers weren't available. Canceled my order. I then got a call from the company pitching alternatives and discounts of increasing percentages. I turned these offers down for 11 minutes straight before they finally agreed to issue a refund. Would not recommend this business to anyone and will never order from them again. read more

Never again!! As soon as I completed order and paid received email saying what I ordered was not available! changed to flowers and chocolate covered strawberries! delivered 2 days late, chocolate was melted and flowered were poor! read more

I needed flowers for the memorial service of a family member being held at my sister's home. When I ordered the flowers, I chose a specific basket and plant. They did not arrive the day agreed on. I called several times and was assured the exact orders would be delivered .They weren't. I cancelled the order and the payment . I can't assess the quality of the floral arrangements in general , but I can say it doesn't matter how beautiful the flowers are if they aren't delivered. read more

Call a local florist not a broker ! I paid $185 for two mediocre arrangements and one was actually supposed to be a fruit basket. This company absolutely sucks ! read more

Avas flowers - Floral Designers Near Me

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I normally look up reviews before I order stuff on line. This time I did not. My bad. I thought I was being clever by ordering Mother's day flowers right from a florist in the town of Summerville, South Carolina because that is where my mom resides. I spent around 40 minutes on the Ava's website trying to find the perfect arrangement for a 98 yr old woman that would fit my budget. I thought I had found just what I wanted. I proceeded to checkout and was ready to pay when I saw that an additional fee of $25.00 had been added to my bill. It said it was for "service". I attempted to contact someone at Avas via their listed customer service phone number. After several attempts, someone finally picked up. I asked about the extra charge and they said that it was for arranging the flowers. The initial charge of $65 was for the actual flowers. With tax and a $5 card that I chose to order, the total was over $100. Out of my budget. So then, I spent another 45 minutes with the salesperson attempting to find something in my budget that I liked. I did not want roses or tulips. I finally settled on something else and the sales person said that she would give me a little discount as well. This was on the Wednesday before Mother's Day. I went ahead, completed the order and thought I was done. The next day, I received an email saying that that particular arrangement was not available. They offered me alternate choices: tulips or roses. I then had to spend another 2 hours in an attempt to get someone to assist me in getting a better selection to replace my first order. The problem in getting hold of someone to talk to is that there is one line on which to place an order and one line to discuss problems. No one answers that particular line. After one and a half hours of trying to reach someone on that phoneline, I finally just called back the "order line" and explained my situation. The salesperson said there was nothing she could do and that I had to call the other line to discuss my problem. Even when I explained that NO ONE WAS ANSWERING THAT LINE! I was finally told that she would leave them a message to call me. Which they actually did. 3 hours later. I again explained my concerns and then spent another 40 minutes trying to find a suitable replacement for the replacement. The only thing that was offered was a garden bouquet. They had no picture or price to show me. When asked, they made all sorts of placating murmurs of assurance that my mother "would love it". I asked about the card I had ordered and they said a card would be included. I asked if they had the special sentiment that I wanted documented some where and they said no so I gave it to them again. Along with my mom's address, name of facility that she was in and the specific floor and room number. I told them they could leave it at the front desk. I asked when it would be delivered and again they told me definitely by mother's day. I told them I didn't care if it was earlier than that day but not later. I was assured everything would be fine. Long story longer, the floral arrangement did not arrive at all. I called the customer service line that afternoon and could not get anyone to answer. Sooo, I called the purchasing line and explained that nothing had been delivered. AGAIN, I was told that this wasn't the correct line and I should call the other number. I told them AGAIN that no one was answering that line and when it said to leave a message i would be disconnected before I could do so. I was told that someone would call them and give them my number and I would get a call back very soon. The call never came. On Monday, when no flowers had arrived at my mom's residence I called again no answer from customer service so you know the drill. This time I lost my patience and explained to this salesperson that if she didn't get someone to call me back within a 2 hour time span there would be consequences to pay. Within 30 minutes I received a call from their customer service who assured me that the flowers had been delivered that morning. when I could finally get someone to go to my mom's room, I was informed that NO FLOWERS HAD ARRIVED. I am now fulfilling my threat of CONSEQUENCES. DO NOT ORDER FROM THIS COMPANY!! And, for an added insult to injury, I had my brother who lives in Summerville, SC go to the address they listed for their store IN Summerville and he says the directions given on the web site lead to a PARK. read more

if i could give zero stars, I would! stay away - far, far away! i ordered online and right at the last minute they add a huge service fee that you are not expecting! Also, the flowers were never delivered. I honestly think this site is a scam. read more