This "airline" buys email lists, spams you, and then makes it very difficult for you to unsubscribe for emails you never even signed up for. I don't do budget airlines. I never signed up for this crap, yet I keep getting spammed on two different emails for their subpar flights. Trash airline and I hope they fail. read more

So happy to have the ability to travel in a much smaller airport on a direct flight! Easy parking, Safe, reliable transportation to Florida!

The flight landed in Burbank too late to pick up the reserved rental car. in trying to work with Avelo regarding the concerns and expenses of the delay they remain comfortable having people land over an hour and a half late because it is well within the 2 hour window they keep. strongly caution against their Thursday night flights out of Ogden, UT. read more

You'll get what you pay for with Avelo: a cheap non-stop flight to Florida and poor systems management. On my flight out, the airline overbooked the flight, and I lost my seat before check-in. It took an hour of haggling and a sob story to avoid losing the seat I'd paid for. On the flight back, the airline did not post any representatives at the kiosk to check bags. If you can spare a hundred dollars more, opt for a more organized airline and save yourself some hassle. read more

Worst airline!! Changed our flight by an entire day! Noticed by email. Already prepared rentals and VRBO! Will never fly with them! Cancelled our flights and booked with a real airline. Not worth the "cheaper" price read more

Hard to explain how absolutely terrible my experience with this airline was. I got to the airport at 6:30am for a 7:30am flight. At 7:30 they told us it would be a short delay. Thats fine, delays happen. This proceeded to happen 3 more times and I ended up waiting for five hours at the airport before they CANCELLED the flight altogether with barely communicating that to the passengers we were all confused. Then they told me I would be put on a flight the next day. Way less than ideal but fine. I never received a ticket and could not get in touch with anyone!! I took off work for 4 days and it was my only stretch of days I could take off for the next foreseeable months. My other friends flew across the country to see each other and I couldn't be there. Do not even take the chance on this airline, I know its cheaper than the others but I am out the money for days off work, the ubers to and from the airport (which were of course surging lol), airbnb late cancellation, and a few other bookings I had made for my trip. A reimbursed $200 flight barely makes up for the other hundreds of dollars that went down the drain. Do not fly this airline 0/5 read more

9:00 a.m. flight Thurs., get on, taxi out sit for an hour, turn around and come back, mechanical issue. Hang out, absolutely no communication. New plane arrives at 7:00 we all get on, take off, late but at least we are in the air right. Nope, an hour up we turn around and come back, literally two fire engines and two ambulances on both sides of the runway when we land, 8 emergency vehicles. Smiles like a fire, crew just chilling on their phones. An hour and 20 mins after the emergency landing they let us off and say come back tomorrow morning, good luck finding a place to sleep at midnight. Come back at 8:00 in the morning like they say, now 10:00 no plane, no word, the Avelo gate next to me does have a plane, but they can't get on board because it has a mechanical issue. This whole operation is awful and I'm just buying a seat on a real airline. In 6 months when they are out of biz, think long and hard before you hire someone with this on their resume. read more

Delayed flights, sat on the plane for over an hour. We couldn't unload because they only had one ramp to unload and another plane was using it. Worst experience I've ever had on a flight. read more

Nice flight; nice crew. Delays inevitable. Extra costs also inevitable. Becomes more expensive than you had hoped.

I am beyond disgusted with the customer service with this airline . about 3 weeks I had a horrific experience and missed my flight . This airport is super small and lady told me I needed to be there 15 mins before departure which I was 50 mins . When I asked for help no one wanted to help or even knew how to help : the plane was still there and didn't even take off and mind you I was traveling with a baby kitten . They made me pay extra to take another flight that was way farther away from where I lived due to their fault and awful customer service experience . I was in tears and the lady at the front desk was super rude . Also I had to spend an extra 200 on uber since I had to take a flight way farther away . I tried calling customer service but of course I don't even know why they have customer service because no one answers the phone ever !!!!! I finally sent an email and two weeks later someone gets back to and yet they don't even call me still . I would not recommend this airline at all , don't let them fool you by some of the cheap flights read more

all of us from flight 124 sept 30 had the worst experience of our life aboard avelo from redding ca to burbank... we left redding at 940 pm then circled LA area for one hour then were told the only airport we could land was in Bakersfield ca.. we sat on tarmac for two hours and were finally let out of plane and told that we would have to find our own way to bakersfield.. it is now 330am ... i was one of lucky ones to get a cab to drive me to burbank.. i arrive in burbank 530am ... the pilot assured us that we would be reimbursed for cabfare... the reason for this horrific review is that i have asked 4 times for money and to date have not received any. THEY HAVE NOT EVEN CONTACTED ME, I firmly believe that all the airports in LA area wouldnt let avelo land in their airport for they have low balled the industry... as far as reimbursement of cabfare ,i sent them a receipt from cab company.. I saw older people crying and of course the kids were crying.. it was very scary to be dumped off in bakersfield without a shuttle back to burbank. we were all totally bewildered by avelos lack of compassion read more

Booked a flight a month and half ahead. Got to the airport and no body at check out, no answer to phone calls, one number disconnected, the other on hold for to long. No notice of cancellation by text or email. Hopefully I can get my money back. They should have a negative rating for scams like this. read more

I've flown Avelo twice now out of Fort Collins to Las Vegas and it's been great both times! Not only are they affordable, but they fly out of smaller, local airports which beat having to go through major airports for just a quick flight. Their staff is also incredible! Everyone from the gate agents to the flight attendants and pilots is super friendly and accommodating. This last time we flew we had an issue where my brother, who is wheelchair-bound, was not able to fit into the seat that we had initially purchased. The flight attendants were very patient and kind as they helped us get our seat situation reconfigured. The only qualm I have is that the seats are definitely smaller and may be difficult for larger humans to fit into. The very first row of seats on the plane have armrests that do not move up or down, leaving bigger folks the inability to fit into those seats - so that is the only thing I would recommend them changing! But if you are looking for an affordable flight without having to deal with the pains of a large international airport, I would highly recommend taking Avelo! read more

My flight was cancelled 7 days before my scheduled departure. Due to an email sending error I received no notice that the flight was cancelled. I did think it was odd when I never received any email reminders after the initial confirmation email. I tried to check in the day before the flight and the website said that my confirmation number could not be found. I called support and selected the request a callback which never happened. The next morning (day of the scheduled flight) I called support and was on hold for an hour and 15 minutes. When someone did answer I told them what happened and gave them my confirmation number. Then all I heard was "Oh no. Please hold." After a few minutes they came back and let me know that the entire route had been discontinued and for some reason the email notification didn't go out. They did give me a full refund like that would solve all of my problems. I then had no choice but to purchase a same day flight for significantly more than I had paid for my original booking. That's the price I pay for going with the cheap airline with bad reviews. That's an unfortunate lapse of judgement that I intend not to make again. Word from the wise, pay the extra $100 and go with a decent airline that you can rely on. read more

I want to like Avelo, and the airline has strengths, but based on a round-trip from Santa Rosa to Burbank, would not fly the airline again. Staff is plentiful and perky and very helpful. Prices are cheap. Planes are new, but they only have 3 for 12 routes, so a hiccup causes a brutal trickle down of delays (my return from Burbank to Santa Rosa had a 2 hour delay, those flying to Salt Lake were looking at 3+ hours). Sounded as if serious delays were the norm. My biggest issue was that the planes are large Boeing 737's flying in and out of small regional airports with small regional runways. The worst two landings of my 50 years of flying were the two I took on Avelo. Seriously. The planes don't have room for a decent approach, they hit the runway with a spine shattering drop, and the deceleration is intense. I never have health issues and I was whiplashed for days after the second landing. I'd rather pay more to have a reasonable chance of getting in on time and being able to turn my head after a flight. Good concept, but the fleet is too few and the planes are too big for the small airports they serve. read more

DO NOT USE THIS AIRLINE. I was left stranded in North Carolina when they announced a 16 hour delay due to "I don't know what's going on" on a perfect weather day in the 80s in both locations. The poor young man at the counter could not help, though he was incredibly kind and he was doing his absolute best. When I went to the front counter I was told the Avelo employees apparently ran from the airport when this delay was announced leaving all of us with no answers or help. I attempted to call customer service and was advised of a 20 dollar charge to call! I still remained on hold and got on the line with a woman named Irene who told me there was nothing she could do. She told me her lead had "gone on lunch and wouldn't be back for an hour and there is no one else here you can speak to". She then placed me on three holds, and then told me I had to get off the line, when I said no I need help she placed me on hold, then took me off hold but did not say anything so I would assume the call was dropped and hang up which I did not do until another 30min of being connected in silence passed. I still have not heard from the airline despite multiple attempts to contact them. They charge for everything, and provide absolutely nothing not even basic customer support. The only positive is the young man at the airport in ILM who was stuck in a terrible position and really tried his best despite the airline giving him no information or way of helping people. read more

Great experience!! Highly reccomend!! Traveled from Burbank CA to Pasco WA. As most people are checking their luggage (As It Is Much Cheaper) the line at the Burbank ticket counter was pretty long. It took 45 minutes total to get through the line and through TSA Security Checkpoint total. We left from Trabuco Canyon CA at 5 am on a Thursday morning for the 8 am flight and Valet Parked (It Was A 68 Mile 1 Way Trip). We started boarding about 20 minutes after exiting the security checkpoint. That is with-in my comfort zone. Flight from Pasco at 11am on a Tuesday was 15 min to boarding gate, only 15 people total in 2 lines at baggage check-in. Not sure why that is different than Burbank as the plane was filled with about the same amount of people. I would say both flights were 80% occupied. Luggage wait was a bit long but what can you expect, its a 5 minute walk of the plane to the luggage area. Would not hesitate to use them again. I am already planning my next trip to Arcata in November. read more

Customer service is horrible especially if flying to Eugene. Luggage went missing no one at the airport could help, not even the people with blue shirt and iron on badge, totally use less. Make sure to keep the Avelo customer service number with you. They kept saying we will call you in 15 min. They never did, waited 5 hour, to find out they located it it's on its way to airport, 2 hours later still on its way. Then they said we will call you when it arrives. I had to call the next day! Then to find out I only had 2 hours to pick it up. I was staying an hour and half from the airport, I told them this the day before, how far I was. I rush over with 45 min to spare. No one there to help.on the phone again, finally a kid with a yellow vest hears me on the phone with the rep and talking to the iron on badge people about my luggage, he goes to the room gives me my luggage. Lost 2 vacation days, because no one called back. People in blue shirts totally useless just walking around talking to each other. read more

I am so glad I flew with Avelo and had a great experience. Booked a trip from BUR-STS. Burbank Airport to Santa Rosa for a winery weekend in Sonoma & Napa. I was a bit nervous from some of the not so nice reviews, so I have to add my two cents. First of all, Burbank is a very convenient and easy airport vs LAX. I was running late because of traffic on a Saturday. I pre-checked in online, but I was the last one to check in at BUR and Avelo checked me in quickly and told me to hurry... I would make it but they could not guarantee my checked luggage would. I ran to the gate and in 30 seconds I was right there and heading up on the ramp. They asked me what my luggage looked like and said they would try to get it on. Take off was on time. Friendly flight attendants. Landed on time. STS, Charles Schultz airport is small and cute with an outdoor baggage claim and I was ecstatic to see my luggage made it! The Uber from STS to the house in Sonoma was fast and easy and about $44. It was so much better than flying into OAK or SFO. Excited to try out their other destinations in the near future. read more

Flew from Eugene to Burbank and it went off without a hitch, and I'd give 5 stars if it hadn't been for the flight back from Burbank to Eugene. The check-in attendant my brother and I got our boarding passes from was without a doubt the rudest person I've ever encountered in customer service. I've worked in customer service since I was in college and I was genuinely surprised as to how someone could be so rude while doing a job like this. She snapped her fingers at us and told us to hurry up before we could even get to the desk, then swore at me after I took my boarding pass from her because the way I took it from her hand wasn't to her liking, verbatim "I'll tear that f****** boarding pass up." I've never had someone take my credit card from me and spend 2-3 minutes with it entering information before handing it back and saying they only accept visa and mastercard, and express such dismay when I said I'd like to check a bag. All with a huge line behind me. Besides the check-in attendant the flight gate got changed without any notification and was delayed over an hour. I get it's cheap but once the prices go up I'll be hesitant to ever fly Avelo again. read more

if i could give it 0 stars i would. i booked my thanksgiving flight two months in advance with avelo. today, i was trying to find my booking reservation and as i put in my confirmation number the website said error. i called customer service to find out the flight was cancelled and the airline is no longer found at the airport. customer support told me an email was sent out about the cancellation. i never received an email. i received an email about the confirmation and the booking of my flight. after these emails, i received 7 promotion emails and ads. i never was notified about the cancellation and i was not notified about any refund. i was not notified about the cancellation and now i have to book another flight 5 times the price it would've been if i had not booked avelo. from $101 ticket 2 months ago to a $550 ticket today :) save yourself while you can. #avelofixyoursystem #thoughtyouwerebetterthanthis read more

this is the most horrific airline i have ever experienced. my family and i were leaving burbank airport flying to pasco today on our flight leaving at 7:10am. we arrived to the airport plenty early and witnessed the worst line i think i have ever seen in my life. the avelo bag drop line was wrapped pretty much around the entire airport. we waited and waited and even watched the avelo manager walking around. not only was the avelo line horrific but the TSA line at burbank was the most unorganized production i have ever seen. there were people EVERYWHERE. we finally get to the front and my dad asks the woman at the counter if we would even make our flight. if there was anything they can do since we waited over an hour just to drop our bags. she responded saying "i don't know. just hurry" and took our bags KNOWING that plane would take off without us. we then go into the TSA line also wrapped around the entire airport going outside. i'm trying to contact avelo to see if we would make it and the man on the phone says "i can't tell you what's going on" he had no information regarding if the flight even boarded or took off. we go through security, make it through at 6:50am. our flight didn't leave until 7:10am. we thought we had a solid 20 minutes. we didn't even thing the plane at begun boarding because there were no announcements on the overhead. no one was paging customers like you should do. common courtesy right? anyways, we make it to the front. and there's tons of people who were also left at the burbank airport. i believe i heard they left 26 people going to eugene and another 20+ people going to pasco. they even took the bags of these people knowing they wouldn't make it. thankfully our bags were left. and we were able to retrieve them. what's even more unbelievable is the audacity your manager had at avelo. to walk up to someone after missing a flight to see their family whom they haven't seen in 4+ years and saying "well the silverlining is your bags are here" is so insensitive. there is NO silver lining to this. my dad doesn't get to see his family this holiday season. my sister is just beside herself we can even see our cousins. to not even offer a voucher or assistance in finding another flight. your airline failed so many of us today. so many people who no longer get to see their family for the holidays and for that you should be ashamed. to anyone reading this, do not fly this airline. they are completely unreliable and have zero compassion for any of their customers. read more