They don't care about their customers at all!!!! The flight was delayed over 2 hours and we weren't…read morenotified in advance. Arrived an hour and half early for our flight and it wasn't listed as outgoing. I thought I made a mistake!! I also learned that TSA closes at 8PM. I was stuck at the airport since I did not have a choice to leave and come back! My friend has a 5AM flight the next morning, so we asked/begged the flight attendants to let her carry on her bag since they were plenty of overhead space, BUT they forced her to check her luggage. This is the worst experience I have ever had with Alaska. I cannot believe how much their customer service has declined!! Very disappointed in this airlines and will not be using them

Alaska Airlines continues to decline. Purchased First Class tickets, international, and they wanted…read morea fee for use of their lounge. I switched my mileage card and primary carrier to United and every time I fly Alaska I am reminded why.

I like everything about this small airport. It's easy to…read moreget in and out of. My flights have always been on time. I love walking out on the airplane and going down the ramp; it's so old school and fun. The staff is so nice. It's 22 minutes from my daughter in Bend! The airport is expanding and I am excited about the food service and the new works of art that will be displayed on the walls.

This is the first regional airport I've been in so I don't really have a measure of how this one…read morestocks up against others of its tiny hilarious size, but I just wish there was a little bit more options in here. For what it is, though it wasn't bad, the one restaurant I could eat in had surprisingly good food and you get a pretty cool view of everything. I gotta say the moment I walked off the plane and realized I was unloading downstairs onto the tarmac, and into a shipping container hallway........ that was a feeling for sure... But my car rental went super smooth, and it's a breeze to get in and out of this airport. Weirdly even in this small town, the TSA people appear to be just as mean. It's like they send them to some kind of meanness college..

My plane was supposed to leave at 5:00 am, it's 6:53 and we have not left the runway. Do you know…read morewhy? Because there was an insufficient amount of oil in the plane. I wonder why this was not checked before everyone boarded? No mechanic on duty so we wait. Very frustrating. I am thankful that it was noticed but come on United, this should have not been an issue. Now I am going to miss a 50th wedding anniversary celebration and it's all your fault.

12 hour delay to get to San Francisco. A holiday hell in Redmond. Should've just rented a car.read more

I really like American airlines, I feel they really have their customers in mind when it comes to…read morecomfort. The seats on the plane are comfortable, there is good leg room even in the back of the plane. They have good free snacks. If you have a American credit card your first checked bags are free. The Admiral's club is great if you have a long layover. Most of all they get you where you need to be on time!

I almost never send reviews as experiences can change depending on different interactions. As a…read morewhole I believe AA is a terrible company and does not value its customers well. I have been burnt by AA on several occasions including their website crashing and charging my card and not giving me tickets, their customer service department says it's limited in what they can tell customers and cannot offer any assistance. Most of the time when you try to talk to the customer service in person they refer you to calling the phone service that will not work and will not resolve your issues. When flying last Sunday 6/15/24 in Redmond, OR the pilot backed out the plane and we waited on the tarmac for an hour just to tell us that the plane was not flyable and instead of canceling our flights and giving us reimbursements and trying to book us through another airline they had us wait for 5 hours in the airport till the mechanics told them the same thing (the plane was not flyable today). Due to all the stress and frustrations I am choosing not to ever fly with AA in the future and if you ever have these issues with them I would encourage others to do the same.

We flew from Redmond, OR to Las Vegas on Sunday, 11/19. Our first leg to Salt Lake City was on…read moretime. But on arrival we found our leg to LVG was delayed an hour. Then two hours. The plane was at the gate just sitting. We were told it was an air traffic control decision. After boarding we taxied to the tarmac only to return to the terminal bc the de-icing system wasn't working. We stayed on the plane about 20 mins. while the mechanics worked to problem only to be deplaned after no solution. It took another hour before another plane came in, emptied its passengers, then got us and our luggage onboard. Lastly we were held on the tarmac again for half an hour waiting for the go ahead to take off from air traffic control. When we finally got to Las Vegas there were no wheelchair drivers available to take us to the baggage claim. It was supposed to be prearranged through Delta. At no time were we offered any compensation or even free drinks for first class.

I went on vacation with my daughter and her two small children back in August to Disneyland. We…read moreflew on Delta Airlines. Everything was fine until our return trip. They cancelled our flight because a crew member didn't show up. They weren't able to get us on a flight until the next day. Meanwhile we had to find a hotel, get transportation to the hotel, my daughter missed work for a day, which she didn't get paid for. I filed a claim with Delta last August. They resolved the claim in September for $453.00. I never received the money and I've spent 30+ hours on the phone and messaging robots trying to get my money. Their customer service is horrible. I've been transferred from one person to another because they don't properly train their reps to solve multiple problems. I'm so fed up.

They've always been on time and courteous and have always done a great job! We have used them…read moreseveral times for airport shuttle service.

I was driving on 126 going into Redmond And as I was getting closer to 67th St., A light blue van…read morethat has their company name and phone number in the back of their car, pulled right out in front of me and couldn't wait five more seconds. Given I have no stop sign and The roads on left and the right do. I had to break so hard that I skid across the road and if I didn't move my car at an angle almost going into the other lane, I would've hit him head on, and I would've almost died. I would give them zero stars. Do not take this taxi service, I really hope there was no one in that taxi when that driver pulled out right in front of me. There were witnesses there that saw what happened. I talked to the owner about this and he did not seem very concerned about it And was almost defending the driver. But if you're a taxi service, you should not be trying to kill people on the road And that you should be a cautious driver, especially when you have the company name and phone number on the back of your vehicle. I hope they do better but I would not be recommending the service to anyone.

entirely a shitty service, rude driver very unprofessional and out ragous charges, will never use…read morethem again

Lyft gets a zero rating! I had a pick up scheduled for two days picking me up to go to the airport…read morefor a flight and they, Lyft, sent me a message 15 minutes before pick up and canceled with no explanation no alternative. Do not use Lyft in Bend they're unreliable!