I am 68 years old and have been to several dentists in my life. Dr. Bui and her staff were awesome…read more You are met by Paloma, the office manager. She helps you with your paperwork and makes you feel at home and at ease. Dr. Bui's assistant, Jukenna, takes you to the dentist's chair, does your x-rays and explains what they are doing. Dr. Bui, comes in and gently starts checking your mouth. She describes the services I need in great detail. They have an opening that afternoon so I can get started, before my insurance runs out at the end of the year. The doctor is even able to repair my chipped front tooth. It has been chipped for several years and no one offered to do what she did. This was such a great experience, I wanted everyone to know. I recommend them highly and will continue going to them even if I don't have insurance!

This place is horrible I had my appointment at 2pm it was 2:07 I called the office I'm out in…read morewaiting area I can hear front desk girl pick up phone and acts like doesn't hear me and hangs up so I walk up to the window and say I was the one that just called and says the girl will be there in 5 well it's now :20 and they still have not called me to check me in yet this is last time I come here it's horrible service I will make sure to contact insure for future reference

Dr.Michelle are very nice and friendly,you can ask any question that you have,…read moreAlso stuff are very nice too I was so afraid to go to dentist but this clinic make me comfortable

I had a very good experience at Dentistry of Las Colinas. The staff was professional and welcoming,…read moreand the hygienist explained everything clearly before starting. The exam felt thorough without being rushed, and the office was clean and comfortable. Overall, a reliable dental practice with attentive care.

Dr. Lee is great along with her staff. My family has been seeing her for over 30 years. I will…read morecontinue to use her until she or I retire.

Dr. Rana Lee always goes above and beyond to take care of us. All of her staff are so friendly and…read morehelpful. She is excellent and i highly recommend her as a dentist. This is a top notch practice.

Did a really good job had to go for a tooth extraction and a couple cleaning . Was in and out…read morewithout having to spend so. Much time also the office was really clean and helped me with my insurance

To Whom It May Concern,…read more I am submitting this complaint as an urgent escalation regarding my experience at the Jefferson Dental & Orthodontics Abrams location and am requesting an immediate investigation by upper management, corporate leadership, compliance personnel, and any appropriate patient advocacy team. One of my most serious concerns is that Maria, the manager at the Abrams location, attempted to collect approximately $2,500 from me and instructed me to send the payment directly through Zelle. This request raised significant concerns for me regarding whether proper payment procedures were being followed. I am requesting an immediate investigation into this matter, including a review of any payment instructions provided to patients and whether company policies were followed. I am also requesting that Maria's conduct be reviewed. During our interaction, I explained that I had been unable to attend appointments because I underwent a major spinal reconstruction surgery and spent over a year recovering. I further explained that I have mental health challenges that were being negatively affected by this situation. Rather than receiving understanding, accommodation, or assistance, I felt dismissed and treated unfairly because of my medical circumstances. I believe my medical condition and recovery were not adequately considered when decisions were made regarding my care. I have been an orthodontic patient since 2021 and have paid more than $5,500 out of pocket for my braces treatment, which was paid in full. Unfortunately, I underwent a major spinal reconstruction surgery and experienced a lengthy recovery period of over one year. Before my absence, I contacted Jefferson Dental's call center and informed them that I would be undergoing this surgery and would be unable to attend appointments during my recovery. I was under the impression that this medical situation would be documented and considered an acceptable reason for my temporary interruption in treatment. Recently, I scheduled an emergency orthodontic appointment because I currently have three broken brackets that are causing discomfort and pain. When I arrived for my appointment, I waited for more than an hour, underwent multiple X-rays, and then waited approximately another hour before being taken to an office by Maria. At that time, I was informed that my brackets would not be repaired because I was allegedly "non-compliant" with my treatment plan. I explained that my absence was due to a major spinal reconstruction surgery and that I had previously notified Jefferson Dental of this medical circumstance. Despite providing this explanation, I was told I would need to pay approximately $2,500 more to continue treatment, despite already paying my orthodontic balance in full. I asked whether, at a minimum, my three broken brackets could be repaired during the emergency appointment while any treatment-plan issues were reviewed. This request was denied. I am extremely concerned and frustrated by the way this situation was handled for several reasons: * I was scheduled for the appointment and confirmed by the office. * I completed X-rays and other appointment procedures before being told treatment would not be provided. * I spent several hours at the office without receiving the emergency care I was seeking. * My broken brackets continue to cause discomfort and pain. * I have an impacted wisdom tooth and ongoing orthodontic concerns that remain unresolved. * I was accompanied by my five-year-old child, making the extended wait and lack of treatment especially difficult. * I felt that my medical circumstances and recovery from a major surgery were not adequately considered or acknowledged. * I disclosed both physical and mental health concerns and felt those concerns were disregarded rather than accommodated. Additionally, I requested that my concerns be escalated to a supervisor. I left the appointment uncertain whether my concerns were actually being communicated to management, and I am requesting a formal review of everything that occurred during my visit. Because this matter involves a medical interruption to treatment, a fully paid orthodontic account, emergency orthodontic concerns, ongoing pain, and concerns regarding payment practices, I respectfully request: * An immediate investigation into Maria's conduct and handling of my case. * An investigation into the request that payment be sent directly through Zelle. * Immediate review by regional management, compliance personnel, or corporate leadership. * Contact information for the appropriate supervisor, regional manager, patient advocate, or corporate representative. * A written explanation of Jefferson Dental's policy regarding treatment interruptions caused by major medical procedures and surgeries. * A review of why emergency repair of my broken brackets was denied. * Clarification regarding any additional charges being requested despite my account having been paid in ful

Thanks Dr Bristol & Jason for taking such good care of me! I also want to thank Jordan for getting…read moreme an appt so fast for my crown work! Tuesday, 11/16, my crown came off while I was chewing gum; luckily I was able to save the crown from the gum or me swallowing it. I called 21st Century and Jordan set me up for an appt on Wednesday with Jason. While Jason was examing the crown & the area it came off he discovered that the crown was cracked & had a small piece missing. After some x-rays and consultation with Dr. Bristol we decided it was best to have a new crown made & a temporary one put in. So impressions were made & the work began while working on the area for the crown Br Bristol noticed that the tooth in front of the area had a cavity so she asked me if we should take care of it & I agreed. So cavity taken care of & filled; new crown ordered & temporary crown in. Whew! Yes, there was some nitrous oxide involved but everything ended well!! Thanks again Dr. Bristol, Jason & Jordan!!! I will see you December 8th for my permanent crown.

I was SO disappointed in our appointment. I went to this office specifically for one service -…read morewhich was not performed - arranging everything beforehand, including sending x-rays from the referring dentist - and the office agreed and quoted a price. Today, it was like the dentist knew none of this. They just repeated what the previous dentist had done. And the amount I was charged, was completely different from the quote. Yes, I brought it up politely, but they never addressed the problem, just repeated the amount owed and expected payment. No discussion. They sent a 'treatment plan' that had absolutely no mention of treatment, just a lump sum, and something to sign to indicate how we'd pay for it. And their prices were NOT reasonable. Clearly, profit is all that matters here. To top it off, the dentist was not someone with whom I felt confident. They failed in every possible way. Please don't respond with fake apologies like "I'm so sorry you feel that way." It's meaningless and insults the readers' intelligence.

Always the best care- Great service in a comfortable environment. Get your appointment early they…read moreare always busy.

They are an ok dentist office but once you go past basic it becomes a real hit or miss. But they…read morewill jump at the option to charge you and your insurance more. Overall they are ok but if you need special treatments try another one.

The office recently claimed they had been trying to reach me for two months, but I have not changed…read moremy phone number and have been a patient here since May 2025. During previous appointments they sent multiple reminder texts and even rescheduled my appointment several times, so the lack of communication this time is confusing. At my most recent visit I was there for over an hour and four different staff members attended me, yet I was later told the cleaning had not actually been completed. When I left, a staff member signaled for me to come back and the owner approached my car while I was seated inside asking me to return. I also tried calling the office five times last week and no one answered. She said they're closed on Thursdays. Overall the experience felt disorganized and frustrating due to poor communication and lack of respect for my time.

I've gone here my whole life - and now it's a different doctor but the time management is insanely…read morebad. I went in at 9am to get my wisdom teeth removed ( take in mind I had an appointment) he went to assist other patience came back and forth. The assistant was super nice and she made me feel so comfortable! I will never go back. I left there almost at 2pm. No appointment should ever take that especially if you're already nervous going in and with a schedule appointment, he started working on me till 1pm.

I am honored and pleased to call Dr Jason Erickson our dentist! He will excellent customer care to…read morehis patients! Thank you for being the best dentist that a patient can ask for. We are also grateful to have Cheryl s an excellent hygienist. Today I had a visit and I told her Cheryl you do excellent work. And I should have been telling her this over 20 years ago. 100% customer certified​

After receiving an emergency orthodontic procedure, I decided to return for my general cleaning…read more This facility is very modern very clean very professional, and very friendly. The Services provided are not rush but they take their time when it comes to cleaning your teeth. I feel comfortable with the services provided and I feel the staff are very professional and technically proficient. The equipment is very modern and up-to-date and the staff are trained in the newest technology for dental care. The prices are not cheap however, you get what you pay for top-notch service is not cheap, It does cost, but it well worth it.