I had a response within 19 minutes to my service request and it was all through the app! Didn't have to do anything besides text in a task and upload a picture, the app is very user friendly, I def appreciate that. read more

AvenueOne Management - On site repairs! Same day repairs - Property Management Near Me - Forest Park, Illinois

This past winter I had so many heat issues. I had to spend 3 days with a friend because my apartment was 50! They kept telling me it was fixed but I would drive back and it would be maybe 60, 61, and I'd have to open yet another ticket and go back to my friend's place. Then after that they had the nerve to raise my rent 20%! I found an apartment in a much, much nicer neighborhood for a comparable price. I've been trying for a month now... a MONTH... to get move out questions answered and give my notice. It's like pulling teeth. I've gotten exactly one response to one question and that's it. Sent multiple follow ups and called multiple times. It has gotten to the point that I just told them the date I'm moving out and that if I didn't hear back with move out instructions I would simply mail them my keys. I'm done. read more

Asked for me to apply after saying my boyfriend income didn't qualify and that they just needed me to supplement the income. He initially applied because his credit is stronger all well above the 680 they're asking for. He is in the high 700s! He makes well over $130k. We both are OTR Truck drivers. We are owner operators. Once I applied they told me they couldn't verify my employment. We have the same employer! Also if you claimed that he didn't meet the income requirements why not offer another apartment at a different rate? This is profiling at its finest. You have all of these outlandish stipulations but he surpassed all of them. I will be filing a complaint. read more

This is by far the worst reality I've ever experienced mold apartment no heat in below zero weather and rodent please beware don't rent and if you give them your money they will keep it and won't fix the issues when u decide not to move in read more

I moved in the apartments on Torrence ( because these are not condos) 3 years ago. On the 1st floor.. I was appalled at the fact that the whole building was roach and rat infested. And I didn't realize it until after I signed the least and moved in.. I had to get a new refrigerator , stove and air conditioner in order to stay there .. People kept kicking the front entrance door open, every day and that was not safe for me living on the 1st floor No heat at all. I let management know that there was a hole in the front foundation of the building where the mice were. coming in .. they did nothing. There was no hot water on the weekends., cats sitting and pissing on your car in the parking lot, random women knocking on my door telling me they were raped in the building. So I would have to call burnham police . You can call the office if you wanted to but Megan's heartless self wasn't trying to let management know what was going on, my air conditioning unit made my apartment smell like piss from cats sitting on top of it. Roaches were in the refrigerator , stove, cabinets, bathroom, closets . I had random people standing by my bedroom window talking on their cell phones , some food delivery ppl would park by my bedroom window every time I look up.. I even went to the burnham village hall to file a complaint.. the department of housing seriously needs to shut that place down until they inspect it.. when it was time to renew my lease the amount went from $1129 to $1395..I asked why and they told me because of their property taxes.. now what does that have to do with me..I immediately started packing my things and moved out.when my lease was up .when the government gave them money they did nothing to improve the building. When we had that bad rain storm in September 2022, the parking lot was flooded, I had rain come threw the air conditioning unit, that flooded my kitchen , and not one time did management come check on there building. This place was extremely NASTY.... I would not advise anyone to move on their property, until the department of housing deems it safe to live in,, They should not even get a-0 star... read more

I have been in my apartment coming up on two years now and am very pleased with their management services. My agent was helpful and so far the maintenance team has always been responsive and eager to help. I recommend them to anyone looking to rent in the area. read more

Simple tenant portal, I just downloaded the app to set up automatic payments, or request maintenance.

If I could give 0 stars I would. They are literally awful!! You can never get in contact with them. They only care about your money coming in on time. There's a late fee past five days if they haven't received your rent. Paid ours on the first always it not early and 9 months in they rejected it (said the name on my bank account didn't match the name on the lease....) so I got a letter in the mail on the 7th stating I had three days to vacate because I didn't pay the rent. Not a late fee and eviction so I called them and asked why the rejected the rent. They explained it to me which didn't make sense since they've been accepting it for nine months already. Got it straightened out after five different phones calls between the management company and the bank. I live in the same building as Amanda and Celeste and there are rats. Saw them in the kitchen heard them in the floors the walls. Had an exterminator come and all he did was set sticky traps.... Water pressure is AWFUL I hope you don't like to shower in the morning because if someone is using water in the building your not showering. They replaced the pipes and it's still awful. They cut a hole in the wall to replace it and then didn't fix the whole I had to make a separate work order for them to fix the giant hole. They turned the heat off multiple times during the winter and kept it off for a couple days in a row. They claimed it was the radiator that it went out but I work from home and no one came to fix it and it was on three days later. While living in this apartment for a year I have 15 work orders.... 10 of them unanswered. It takes then a month and a half to even answer the work orders and even longer for them to actually show up. There is water damage in the ceiling and they way they fixed it is by painting it. Not fixing the roof. They unplug the dishwasher bc the sink was draining into the dishwasher and getting clogged up. They said it would take a week for them to come back and fix it. 2 months later they come back to plug it back in. Not fix it. So when it clogged again they were surprised because they "just fixed it" read more

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I recently moved in to an apartment managed by AvenueOne. The process was extremely easy and fast. I applied and got approved a few days later, lease is sent through email. The down payment is less than what most apartments ask for (at least in my case). Stephanie, Emily, & Mr. Manollo answered all my questions. Everything is managed by an app (including paying rent), you don't have to deal with a landlord, request maintenance on the app and they arrive the next day. Nice floors, granite counter tops, fresh paint, pet friendly. The unit I live at has mini high ceilings which makes the space feel bigger. Washer and dryers are fairly priced. The apartment complex I reside has a strip mall and gym at a walking distance. I will say that my first night here I witnessed a group of criminals stealing one of my neighbor's catalytic converter- which was insanely scary. However, I've heard that has been happening in many towns just have to be more careful and aware of the surroundings. I immediately set up ring cameras- nothing since. During the snowstorm and below zero weather, the maintenance crew came every single day to clean the sidewalks. I have dealt with nosy, horrible, rude landlords in the past, AvenueOne is the best decision I made! Overall, 5 stars because they are efficient, helpful, and quick. read more

If I could give ZERO stars I would. Please do not rent w this company they do zero things to help. Kept pushing back my move in date 4 times bc apartment wasn't ready. Had to break my lease 2 months after being there bc downstairs neighbors were selling drugs and someone broke in and robbed them, while the other neighbors left animals to die when they left their unit. Called them and they didn't do anything about the animals or smell until 3 WEEKS LATER. after this roaches and mice infested our unit and they hired a terrible exterminator who did nothing and refused to let me leave or reimburse me for buying my own traps. After the complex next to us told us how many people come and go in these units bc no one fixes them we decided to give up. Spent 3k to break the lease. read more

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If I could give zero stars I would. I have been living in this building for 25 years and have never had the problem that I have with this property management company. Our ceiling has been leaking since January first. Well last week it finally fell. They told us we had to wait until the weather breaks for someone to be able to fix it. We called the office and Megan is a real b***** she acts like she doesn't care meanwhile we're having to put pots and buckets under the leaks. It's terrible and unsanitary and I feel like we are being dismissed like what we have going on is an everyday thing. We finally got someone out on yesterday but it's snowing today so guess what happened? It started leaking again. I called the building code violation department because this isn't right and I won't stand for being treated unfairly at all. I don't care if I have to take this to court. I'm here for it read more

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AvenueOne Management, Forest Park, Illinois This company apparently "manages" a number of apartment buildings in the Oak Park, Illinois area. I would NOT recommend due to their lack of upkeep with the apartments while charging premium rents that DO NOT include utilities. THIS AREA IS BEING OVERTAKEN BY SLUMLORD COMPANIES. I do not have a government funded Section 8 apartment. This may explain why nothing gets repaired as you are ignored if you request a repair - however small it may be. Oak Park USED TO BE a nice place to rent. Now make sure to look at other places. When renting, be sure to take pictures or videos when you move IN and OUT to avoid being unfairly charged. read more

Zero if possible! They took over property management of the building we live in, and since nothings gets fixed. I put in maintenance requests, no one gets back to us. No updates. I call multiple times and rarely get responses. Our tub has been leaking for 10months now. Our fridge/freezer broke 2 days ago- no meantime solution. Nothing. Horrible read more

Hi My name is Verna I have lived in one of Avenue One's apartments for 3 years. I give Avenue One Management five stars. They have a lot of property to management. It takes a lot of work especially when you do not have enough required help needed. I have had a really great experience with them. One example: I clogged my toilet accidently and I called Avenue One and they sent the plumber immediately to get the item out of the toilet. Of course I paid for the service because it was my fault but the service was immedate. There are many other services that they provided and I was very sarisfied. I have had a great experience them. I used to own a home so I know what is needed to take care of your property. No one is perfect but you do the best you can with what you have. I live here in Berwyn, IL NOT CA. read more

This company is very bogus. Scammers. Our lease ended on March 31, 2020. We moved out by that date and mailed a set of keys back to them (as we only received one) before moving out. First they accused us of not notifying them 30 days in advance to vacate the unit. After I showed them the portion of the lease that states we would only need to notify them regarding early termination of the lease, they're threatening to file judgement if we don't pay for the 22 days of April or we pay a $500 fee even though we never signed a renewal lease. They didn't send anything regarding a renewal contract or lease. So how can that all of that be assumed? We've been emailing Mariano Mollo back and forth as he is the "boss" of the company according to Megan. Megan and Linda don't handle anything and can never transfer you over the phone to their boss because they want everything in writing. They state that they want email/text proof and history of conversation, but Mariano said in his email to me, " I will not be replying to further emails as I have given you all the information you have requested." LOL BUT WE'RE NOT DONE HERE MARIANO. If I don't get a response back next week, ya'll will be hearing from my lawyer. The only person in the office that is actually genuinely nice is Linda, the receptionist. She deserves the singular star that I'm giving them. Otherwise I would NEVER recommend them to anybody as a management company. read more

I would give them a zero if I could We spent 7 years there since we move in we tell them that the carpet need change they say it was fine now that we are moving out they charge me $250 dollars to clean it My wife spent a lot of time cleaning the kitchen and they still charge us $350 They tell me to change the light bulbs which I did and they still charging me for it When I move there the front door frame look damaged and they are charging me like $900 to change the door Long story short my deposit was $900 and they are charging me $1700 very frustrating disappointed read more

Great company and staff. Best thing - they answer the phone! I've dealt with other management companies in the past, having to deal to with answering machines and playing phone tag. They bring your concerns up to the property owners immediately and resolve issues quickly. Couldn't be happier. Great job Ave 1! read more

BEWARE! BEWARE! BEWARE! Trust me!...it will not be long before ABC channel 7 news will be investigating this Management Co. they are scammers! They post phony pictures of Beautiful apartments that don't exist, to scam people out of Applications fees which are $50 per adult. Attention: All section 8 voucher holders. They will tell you they accept the voucher but they string you along and never process the paperwork. I went back and forth with them for a month. When DuPage housing set an appointment to come out to inspect the property. Which we know is the last step required to sign a lease. They suddenly were missing in action. However, when it came to processing my payment for the application fee...they were very efficient. This Company doesn't deserve any stars. read more

Hi my name is Lorean am an Broadview apt.my refrigerator and stove is not working here's the pic.of my refrigerator then my oven doesn't work. read more

Avenue one does not give your deposit back even if you give your 30 day notice,including paying your last month,They are rude,They have poor communication skills. read more

I'd leave 0 stars they are the worst management company ever. They took a month of me calling and 25 calls to come fix my heat that was out in the middle of winter. And they refuse to come fix maintenance issues that I wrote up on my move in sheet that were not working when I moved in after they supposedly remodeled my whole apartment before i moved in. Avenue One is a joke. From now on I'm fixing all problems I'm my place and charging full union Price's and then take it of my rent then I know the work in my apartment will get done on time and correctly. Then maybe when avenue one starts lossing money they'll start opening there eyes and start doing things correctly read more

This company is a SCAM. I worked with Riley to find an apartment. I explained to him my credit score is not great due to owning a small business during Covid, to which he explained that would be no problem if I could get a cosigner. I filled out an application for myself and then Riley kept asking when my co-signer would send hers (not even a day after I had sent mine....needless to say the pressure was on). We each had to fill out our own separate app, each application costing $50, so that's $100 I spent on the application. So now I start dealing with Emily who works in the leasing office. She notified me that right before my co-signer sent her app in, someone else sent one in (how convenient...) so she had to review and would get back to me in 24 hours. 2 days go by and nothing, so I waited until Monday and reached out to her for an update, no reply. I reached out to Riley to let him know the situation and see if there are any updates, again no reply. Pretty clear they took my money and ran. So unprofessional. DO NOT deal with these people. Such a joke. read more

What a bunch of crooks and criminals, DO NOT lease an apartment from these people. You will get scammed by Mariano who will do very little to make repairs as he won't pay the maintenance workers for their work. Do NOT trust Trudy who will try to upsell you a piece of sh!t then tell you the landlord is a pushover and don't worry about the least, it's "stock and old". Zero business ethics here folks, consider yourself warned read more

If I could give this company Zero Reviews I would . First off I have never experienced such terrible rental agents as this place. They made me pay $50 for a credit check which I didn't mean, but on top of that I still haven't seen any apartments yet because one of the agent wants you to a credit check first my score is 700+. It's a hard inquiry so it drop my credit one point; and if you are like me that cares deeply about what goes on your credit like I ... PLEASE BE AWARE OF THESE PLACE. then on top of they want to know damn near my whole entire income sources when my second job alone pays for rent. I'm a YouTube create with well over 16.2k followers so you do the math on that. Do not count my money because I have different ways of making income ... I provided them with more then enough documents to get an approval. I just felt like they took my $50 and that was it no help what-so ever. Linda is cool but the rest of them not good people. Definitely will be contacting the HUD on this establishment. read more

Here are some tips for surviving your first few weeks in one of these apartments: 1.) When you apply for an apartment, you don't actually have to do it online, in spite of the what the rental agent tells you. (This website is temperamental and confusing, and good luck getting someone on the phone to help you with it.) You can go into the office and fill out a paper application, or you can print the application, fill it out, and fax it. 2.) If you're approved for the apartment, confirm your move-in date a few times, just in case they give you the wrong one. 3.) If your apartment has been rehabbed, keep in mind that they use outside contractors who do sloppy work. So before you move in, have them check your stove, dishwasher, and radiators to make sure everything is plugged back in and working correctly. 4.) Before you move in, get the cell phone numbers of your on site and off site maintenance men. You'll be putting your maintenance requests into an online portal that sends back auto replies, and sometimes you'll have questions. Don't bother the ladies in the office with these questions. They are way too busy (or seem that way) to be bothered with anything maintenance related. 5.) If you have to contact the office for any reason, don't waste time leaving voice mails or sending emails- this will be as helpful to you as peeing straight into the wind. Just keep calling until someone picks up. You'll get the best help from Barbara. P.S. If this were a review ONLY of the maintenance men who work for the building, I'd give an enthusiastic five stars. These guys rock. Unfortunately, they have little to no communication or support from the owners and managers. read more

I've been a tenant for 3 weeks & it's horrible. They make everything look nice cosmetically. Once you move in, all the underlying issues are on the forefront. I contacted them attentively when I noticed all the repairs that needed to be done on the unit. 3 weeks into my apartment and still no resolution or contact from them. This has to be the worst property management I've ever dealt with. I do not recommend anyone renting with them. read more

Very ,Very, Rude management team, do not care about concerns of tenant regarding repairs.When you ask to speak to certain representatives they don't let you speak to that person as if they were the phone police..and they try to rush you off the phone before you can find out who's going to handle your problems. Never got to speak to Marianno. and Doreens tone was very rude...and basically in this case it was their mistake sending out letters that were sent in error... I give them minus 1 star..This is a shady acting business. read more

they don't deserve any stars!! they are the worst!!!!!! avenue one management in forest park is the worst management company ever!!! i will write a review for them every day if i have to! i live in berwyn, il they have recently taken ownership over the building and they are the worst! i've called several times asking for repairs to the washer in the basement. first, megan says that they would have to empty the coins out of the machine and ensured that it was working. when i called again, she told me that the problem has been solved. at least 3 times i've lost money in the machine. she then tells me that maintenance would come out and check the problem, since they've taken over, they never answer the phones, unprofessional and refuses to fix the washer in basement! as long as i've resided here, when something breaks or needs repair, they would ensure that it was taken care of. avenue one doesn't care about their tenants! as long as they are collecting the rent, and never answer their phones or return calls, they are the worst management company in town!! i will keep writing these reviews until they do something about repairing the washer in basement since they've taken ownership! how ironic, they've taken ownership and with 3-4 people working in their office, they've done absolutely nothing! it's unfair and they don't care! i care, and i will continue writing these reviews and report this company!!! read more