I am sorry to see unfavorable reviews for M&M, our building has been under M&M's care for almost 5 years now and I have had nothing but positive interactions with all of the staff. Ericka especially has answered all my requests and questions promptly and to my satisfaction, taking care of any problems in a timely manner. read more

Update 9/16/2024: I would like to simply paste here our response as to why we did not renew our lease this year, as shared directly with M&M's absolutely useless, negligent, and incompetent staff. But firstly, I have to share that management recently informed all tenants at the Taylor and Superior building that they would be performing required inspections on select units today. I left for work at 8am, and returned home at 9:30pm to find that M&M left my front door unlocked for the entire day following their inspection. As a female living alone, it should be obvious why this is deeply concerning and most certainly in violation of the terms of my lease. But I digress... Rent is getting raised despite the fact the building is very poorly maintained. The office and maintenance staff are disrespectful, rude and difficult, with the exception of Rafael. He's just trying to right the sinking ship that Tim, Bob, Tenai, and the rest of the staff continually neglect. Parking is an absolute impossible menace in the area. Be prepared to be ticketed even if you have the proper Z3 pass and Oak Park licenses. And also be prepared to hear about or personally experience your car getting broken into or stolen while parked in front or behind the building, all the while M&M refuses to install cameras anywhere on the property for tenant safety. Neighbors in the building are hostile and should be kicked out for violating the terms of their lease (i.e. smoking weed in their apartments, noise disruptions well after midnight, causing damage to other apartments due to their own negligence). Half the doors don't work. Front door to the building is broken half the time, in fact locking tenants inside and creating a huge fire hazard. Half our light fixtures don't work and they flicker constantly. Electrical outlets are literally falling out of the walls. A pipe exploded sewage all over our dining room this spring after maintenance cut a while in the wall and left it open for nearly a month before returning to solve the plumbing issue, which will undoubtedly occur again when the ancient pipes back up in the units above. The building often reeks of sewage. The steam heat is absolutely terrible. It's loud and inconsistent, and it's often well under 60 degrees in the back of the apartment in the winter. Mice, gnats, roaches, flies, ants. You name it-M&M has it. Everything but a budget for an exterminator. And after requesting it multiple times, we have never received any updated timeline from management for the hugely interruptive work happening in the basement directly below our unit for 10 months and still going, going, going... read more

I had a great experience with M&M and specifically Christine the leasing agent. She was responsive, showed me numerous properties over several days, continued to send me new listings as they popped up, answered all of my questions, and went above and beyond by very supportive during a life transition for me. read more

We owned a condo managed by M&M for almost five years and were disappointed multiple times by the staff. The condition of the building declined over time with little response or care from M&M. Multiple building and landscaping issues lingered for some time and were only addressed after repeated calls and requests. The staff of M&M were increasingly apathetic to our concerns throughout our time in the condo; ultimately resulting in one of the reasons we chose to sell our condo and relocate. read more

Let's see, in the span of about a week this "management company" parked construction equipment in my parking spot that I have exclusive rights to without securing my permission initially. Then they sent an email suggesting work on the building would begin on June 26, 2023 and then began the work on June 24th without notifying. It resulted damage to my property being damaged IMO. So, to summarize, incredibly poor communication. If you are a competent property management company in Oak Park please send your solicitations to The Mews building. Trust is important, effective communication helps to build trust. Sometimes it feels companies like this lack competition and it allows, in what is my opinion, very third rate delivery of devices. read more

How low are your expectations? Drop them. Not that low... lower. Keep going. Did you hit the bottom? Get a shovel. Dig down. You're gonna need low low low expectations if you're gonna work with this management company. They do better with condos, I expect, because it's not their money. But when they're dealing with their own building - they are not going to bother to fix anything unless it's absolutely essential, and even then it will probably take a long time and be a struggle. Or not be done well. When they bought our building it was fully occupied. Most of the people had been here for 5-10+ years. Everyone left, saying they couldn't stand the way the building was managed. It's really that bad. It just becomes an ongoing thing, where you always need to call them about something - the heat is 50 degrees one day and 90 degrees the next, while they argue that they just fixed the boiler. They painted the parking lot with multiple sets of overlapping lines because they didn't measure before doing it and some of the spaces weren't large enough for a car. They don't do much to maintain the common areas or secure the building. And it sure won't feel like anyone cares about making your home a decent place to live. It's just gonna feel like a battle to try to get the basics out of a landlord. read more

I find this management company to be responsive and communicative to reasonable requests that demonstrate overall interest in the property The maintenance person is very good. read more

IMO, as bare minimum as a property management company can be. IMO terrible with board guidance and terrible reserves guidance, even worse financial planning. read more

MANAGEMENT FROM HELL!!! When I moved in, I told the management, that if anyone needs to come into my unit, it should only be with notice and when I am in my unit, and I will gladly accommodate anyone, and they agreed. Some days later, I found out that someone from management entered my apartment without notice and without me being there. They violated my human and tenant rights and they admitted that they did that. BE CAREFUL, THIS MANAGEMENT VIOLATES HUMAN AND TENANT RIGHTS BY GOING INTO TENANT UNITS AS THEY PLEASE WITHOUT ANY NOTICE AND WITHOUT TENANT BEING IN THE UNIT!!! I confronted them and proved to them that someone was in my unit without notice and without me being there, and they admitted that someone was there to fix something. Then, there were many issues with the unit that I discovered when I moved in. I had holes in my floor where mice would come in and out, I had roaches throughout the apartment, I did not have living room lights for a month and a half, there were constantly plumbing issues, electrical outlets were open, the kitchen cabinets were falling down, windows were painted shut and would not open, heating would not work properly, lobby door was always broken, my packages and my mail were always being stolen (I had to open a post office box to receive boxes/mail there because of that). BE CAREFUL THIS MANAGEMENT DOES NOT CHANGE UNIT DOOR LOCKS/MAIL BOX LOCKS AFTER NEW TENANT MOVES IN!!! I kept on calling the management regarding those issues but I was constantly ignored by them. Then, on 3rd or 4th week me living there, in the lobby of the building I ran into one of the persons from management and tried talking to him about the issues in the apartment and building. He cursed me out and did not want to hear anything. I said to myself enough is enough!!! I went to the town village and a person from the town village came to my unit and he was surprised at my horrible living conditions. They issued many citations to the management and gave them some time to fix all those problems. Then, because I went to the town village and because the management received multiple citations, the management started intentionally retaliating against me. For example, the maintenance person would make an appointment to come at 2pm and last minute he would call and say, "sorry I can't make it". They did that many times to me. I called the management again and they intimidated and threatened me, saying "we will go inside your unit even when you are not there" I went to the police, but could not prove the phone conversation, and realistically they can't do anything. Again, I said enough is enough!!! I started consulting lawyers to take legal actions, and sent a lengthy email to the management that I will be taking legal actions. That's when the management woke up and realized that this is real! They told me that they will allow me to break the lease if I wanted to move out, but I have to sign a release agreement, so I would not sue them. Long story short, we both agreed, signed the release agreement in May and I moved out beginning of May. But before signing the agreement and moving out, they intentionally made my living a hell everyday. In April, I even ended up getting bed bugs from the nearby neighbors, and initially the management refused to do anything about it. Not until I told them I will proceed with legal actions, they sent someone to exterminate the bugs. Someone even keyed my car, I am sure it was them but I can't prove this. I was even receiving phone call threats from someone, again I am sure it was them, but can't prove it. YOU HAVE NO IDEA HOW MUCH STRESS I HAVE ENDURED WITH THIS MANAGEMENT AND HOW MUCH MONEY I LOST!!! BUT, I AM VERY STRONG AND RESILIENT, AND ASSERTED MY RIGHTS!!! PEOPLE, IF YOU LIVE THERE NOW, PLEASE ASSERT YOUR RIGHTS AND DON'T ALLOW THIS MANAGEMENT TO VIOLATE YOUR RIGHTS!!! BEWARE, THIS MANAGEMENT HAS MANY CITATIONS AND COMPLAINTS AGAINST THEM!!! PLEASE DO YOUR RESEARCH THOROUGHLY ON THIS MANAGEMENT BEFORE THINKING OF DOING BUSINESS WITH THEM. read more

I live near the apartment complex that M&M Property Management is managing- Jason Court Apartments. The complex has really gone down hill over the past few years, so much so the it looks like the projects in South West Philadelphia. The front out the building on Oxford Ave looks like the city dump, trash everywhere. The side of the building looks like a garbage dump and the parking lot is a garbage dump. They don't screen the people that move in and the class of people scary and now we are forced to lock out doors. The resident they let move in curse, play loud music, fight, smoke pot in the parking lot and let their dogs poop anywhere and don't pick it up. They should never allow large dogs in such a small apartment with no back yard or place to run, this should be illegal. The lawns and garden that were once manicured and well maintain is no more. I would never move into such a dump. I placed numerous calls to the office about the trash littered all over the grounds with no person to answer the phone and no call back. There is no manager on site or maintenance man to address our concerns. I am filing a report to my local State rep and the Better Business Bureau read more

Any negative review is honestly shocking because from the day I moved in, they have been attentive. They have numerous properties and I live in a vintage building so, I expected there might be some hiccups but here's what I experienced. On Day 1, the listing agent forgot to bring the garage door opener and the same day, Ed Field himself stopped by to drop it off and introduce himself. And before I could even mention a missing knob on the stove, he said, "Oh by the way, we ordered a new knob for your stove but it's taking a while because of supply chain issues." And since August, I've put in 4 maintenance work orders. The first one was literally the second day when one of the blinds got caught on the window lock and broke. I fully expected to pay for it but they replaced it right away for free. Another work order was for the dryer blowing cold air. It was fixed within the week. Another when the lights in the hallway didn't come on when the time changed. That was fixed within 48 hours. And the most recent one was when an older washer was making loud noises. (Think it was about to die.) We had a new one within a week. Ed also answers emails promptly. Believe me, I've dealt with a poor Management Company before (ACM) and M & M Property Management is a good egg. Also, all of the neighbors at the Cuyler St property are gems. Every single one introduced themselves and let me know where they lived in case I needed anything. So rare in the city. Packages never get stolen and people are generally super neighborly. Sure, I wish those few broken tiles in the bath had been fixed before I moved in but, it's vintage tile. Even I'm having a hard time finding it online. read more

Well, if you can give negative reviews they would definitely deserve it. They are the worst management I had to deal with. Not only unprofessional and don't do their job (on time or ever), but they are also quite rude. We had someone in the apartment below literally have party 3 times a week, with very strong bass and they wouldn't do anything about it. It lasted for months (in the middle of covid with large parties going on in our building)?! M&M told us to talk to our neighbors or call the police which we did on multiple occasions and told them that it didn't help, but they still wouldn't act. Heating also wouldn't work randomly (and it's Chicago!) and they told me I am the only one complaining and didn't fix it. Washing and drying machines didn't work half of the time. They didn't fix our over for more than a month. On one occasion trash wasn't taken out for more than a month. It was large snow so they told us we should keep it in our apartment until somebody come to pick it up. Even when snow melted, they waited few weeks to have it picked up. And rudeness on top of that or just plainly ignoring us. Definitely not worth the money or the stress they will cause you! read more

We rented an apartment from M & M Properties and the quality of their service was Top-Notch since day 1. Their apartments are not only spacious and clean, the building is being managed as per high standards as well. My rare maintenance requests were handled very promptly and they were generous enough to replace any electronic appliances or fixtures with high quality stuff instantly(No cheap fixes). I would definitely recommend M & M Properties and one of their pro-active manager Ed Field for a near flawless renting experience. Good going M & M Properties!!! read more

I had my driveway completed as was offered a discount for a cash payment. However, once they completed the work for thousands of dollars never provided a receipt or guarantee for their work. I have made multiple attempts to contact them and initially they told me they would provide and call me back. I try calling and emailing multiple times with no response. My call was only answered after calling from a number they were not familiar with. However, the situation as still not been resolved. My farther is elderly and worked with them and I believe it wouldn't be this issue if he wasn't. read more

I recently moved to a building managed by this company, downsizing from a house I had lived in for 20 years, and had underestimated the amount of things I had. As a result I had to place a few things outside of the designated storage unit until I was able to either sort through them and/or find a good home for them. Other tenants had items placed outside the designated storage units as well. I was given warning by Mecca Ryan that I had 30 days to clear the items or they would be thrown in the trash. I was told I could rent additional storage space on location. I tried to contact her 3 times over a 2 week period, leaving voicemails, and never received a return call. As a result, I was left with no option but to rent additional storage space elsewhere, which is inconvenient, and it cost the condo association additional income. I will not broadly say the management company is at fault, but if I could give our representative a negative rating I would. She is rude, non-responsive, combative and has outright lied in correspondence between myself, the unit owner and the board regarding her handling of this issue. It's unacceptable for a business in the service sector to have employees conduct themselves in this way. read more

Ed and Joe are the best! For my first apartment, it was absolutely perfect. Quiet neighbors who I quickly became very close with and the ease of being able to run downstairs if I had a problem was so convenient. I really miss the place. I moved to Denver this summer and left the spacious one bed + den, which was my art studio. Utilities were dirt cheap- now I spend triple what I did in Chicago. I would recommend them to any friend. Miss you guys! read more

I can only speak to condo management. They have been phenomenal. A+++++. So much better than any other management I've ever experienced in apartments. Good communication, very responsive, extremely professional. read more

Poor communication. Unprofessional at best. I am a commercial condo owner struggling with my small business during the Pandemic. Sadly, they have been rigid and inflexible during issues with Covid-19. Even before this, the response to any questions or concerns has been completely apathetic. read more

m&m property is another one of those 'organizations' that i would like to give 0 stars. this is what you can expect from m&m: 1. a maintenance man might be fixing something in your apartment (after several phone calls) and he might lock your cat in your bedroom until you get home after 9pm to let her out 2. your bathtub might leak for several months and after several phone calls, someone might fix it 3. your bathroom drain could break and you could make MANY phone calls, but no one will come and fix it until you resort to calling the village of oak park...then when the maintenance guy comes to make the repair, he goes on and on about how 'easy' that was... 4. your neighbors might dump grease down their drain, which is in effect, also your drain...so plan on plumbing problems 5. your water might be shut off intermittently over the course of two days (due to some mystery plumbing problem)...you will receive no warning, no explanation, not even a MEASLY sign...but there will be a smell in your lobby...a smell like nothing you have smelled before...dead bodies? rotting food? sewage? maybe all three. 6. when the plumber is trying to repair this plumbing problem, he will leave the door to the lobby standing open and your postal package, with the socks that you ordered online, will be stolen by some passerby taking advantage of an open building...(who steals socks?!) 7. when you approach m&m with your concerns about the plumbing and the stolen package...guess what??!! you don't hear a damn thing... read more

Parked in one of their spaces this evening to drop my 9 year old daughter off at dance class towing along my 5 year old and 11 year old. There is literally nowhere to park and it was 7pm and since the business wasn't open I figured I could run in and out without much fuss. Grabbed her, came back to the car and some guy from M&M put a sticker right in front of my line of sight telling me I parked where I shouldn't. I could tolerate getting a note or some notice but to put an adhesive sticker that needs to be removed with a razor blade so I can't drive is just vindictive. And when I got back to my house my wife told me that a guy from M&M verbally assaulted her when she dropped my daughter off in front of my daughter. While I haven't used their properties, anybody that would cause what I experienced isn't a company that you should want to do business with. There are a lot of two-flats with kind people in Oak Park that you should go through. These people seem EVIL. read more

M & M Property Management - I understand the sticker, but the placement? Come on, man. - Property Management Near Me - Oak Park, Illinois

Good upkeep of property, the building I was in had decent laundry facilities, and if there was ever a issue with plumbing or electrical, they'd have a guy out in a day or two. Had issues with some noisy neighbors and they worked with me until they ended up getting rid of them. I never had a landlord do that for me before. Would definitely do business with them again. read more

Recently moved into an apartment building in Oak Park managed by M&M and have had great responses to everything I've contacted them about. Their phone calls, emails, and texts with me have all been prompt, friendly, and HELPFUL! Any repairs I've needed have been taken care of quickly and are of high quality. It's a good feeling to have confidence in the company since I signed a two-year lease. Thanks to everyone at M&M! read more

I am living at these apartments for 5 years which is the worst place to live at. Since moving bugs and mice are our permanent partners. Management is the worst. Very arrogant, hostile and indifferent. They start to rent to people that I don't have the courage to explain how troublesome are they, very very, even I worry about the safety of my family now. I call to fix the very old refrigerator -had it as used one since I came in here 5 yrs- I called many many times for change or fix it as the door is not closing, and it's on and off spoiling my food, and every time a new excuse for not showing up. Follow up with calls is very poor. read more

My experience was a surprise to me. I expected less customer care with a management company covering multiple properties, that was a false worry. Every request I made was granted. They changed the closet and fireplace because I asked. Anything that needed fixing was fixed. They allowed me to stay on an extra month after my lease ended because I was having a hard time finding the place. I expected to have to battle over my security deposit because often landlords feel entitled to a portion regardless of the circumstances. I cleaned the apartment all day and my entire deposit was returned to me. I really appreciated how accommodating they were along the way. I'd do business again with M & M Management and recommend them to anyone. read more

Don't waste your hard earn money leasing from these people, the building is very old, it is infested with mice and roaches the units are very hot feels like a sauna. The leasing company doesn't care at all about you they just want your money. Ed Fields & Tim are the worst people to go to for problems. This is one disgusting building it looks good on the outside but terrible in the inside. And the leasing company and landlord are aware of the infestation problem but does nothing to resolve it, they just send a guy over to your unit to put down mice traps. smh What a waste of time and money I gave to this place. You live and you learn. I live in such a well remodeled and updated clean apartment now. read more

I've lived in several buildings before and this management company, by far, was the best. Anytime there was a repair needed, maintenance was there the next day (in some cases the same day). The application process was smooth and not stressful -- moving in, everything in the apartment was immaculate and as it should have been. The building was well maintained and the company took great steps to keep the property clean and updated. Tim Davis was incredible! He always responded quickly to my questions and emails. There were always notices on the lobby door when repairs were going to be made in the building. I don't know where the other folks lived from some of these reviews, but my experience was the exact opposite! I'd move into one of M&M Property Managements' buildings in a second. I'm a Realtor(R) part-time so I know what a management company is supposed to do and they surpassed my expectations BY FAR! read more

This is the most unprofessional establishment that I have ever been associated with. In fact, I made a yelp just to leave them a bad review. After not cashing a rent check for the month of October we re-wrote a check for the months of October AND November notifying them to only cash the second check. Completely ignoring us they cashed all of the checks totaling THREE MONTHS RENT AT ONCE and had us charged with overdraft fees, check returns, etc. We called them to rectify the situation only to have the woman on the phone tell us it wasn't her problem and to call back on Monday (this was at 1 PM on a Friday.) If there is any advice I can give to someone it is to not be affiliated with this business. read more