I'm disappointed to share that I had a very frustrating experience at this store today. My husband…read moreand I came in to return a pair of AirPods we had purchased just the day before. We were originally able to price match to Walmart's price and were hoping to exchange them for a new pair, as the ones we bought had a static sound issue right out of the box. When we approached the electronics department, two newer employees were unsure how to assist, so they called over what appeared to be a team lead. Unfortunately, this individual--Elysia, who wore glasses and had tattoos--was extremely rude and unprofessional from the start. She asked us--rudely and with attitude--why we were returning the item. We explained multiple times that there was an issue with the AirPods, and all we wanted to do was return them and purchase a new pair using the same price match we were given the day before. She dismissed us, saying she couldn't price match because it wasn't showing in her system, despite the fact that it had just been honored the previous day. Her tone and demeanor made us feel disrespected and unwelcome, and it was clear she wasn't interested in actually helping us or even trying to understand the situation. What made it even more frustrating was that the employee who helped us the day before was incredibly kind and helpful--there were no issues at all with the price match, and the process was smooth and professional. I have never had an issue with this kind of situation before, but today's experience left a very bad impression--especially coming from a team lead. We even heard the people behind us ask for a price match on a remote controller. If Elysia couldn't help us with a price match, I'm not sure how she would be able to assist anyone else with one. It's clear she doesn't have the proper etiquette or training to do so. She easily could've handed this issue off to someone capable of resolving it, but she chose not to--and her actions made that clear. After this interaction and being treated with attitude, we kindly took our business to San Jose--a whole other town away--and did the return there with better satisfaction and customer service. We could have easily returned the item and taken our business to Walmart--but we chose Target because we expected better service. Disappointing, to say the least.

First off around Christmas time I guess a customer left their wallet at self checkout I found it in…read morereturn it to a manager who wears glasses ever since that day she follows me around like I'm gonna steal something I don't steal I don't like to be profiled the store profiles and I don't like it it needs to stop it's 632 at night and she's working she tells all her workers to walk the floor that I'm gonna steal I don't steal maybe she stole that wallet if she has a guilt trip

We stopped by TJ Maxx after lunch since it was just a few blocks up the street…read more It's located in the Vineyard Town Center in Morgan Hill. This store is quite large with a big selection of clothing and other household items. I found a really nice blanket with strawberries all over it. It is so soft. I also found some Valentine's Day socks. They had a nice variety of Valentine's Day items. The line at the checkout was short and fast. Customer service was great.

Place is a HOT mess! Needs some TLC. It's been a while since…read moreI've been here but definitely unorganized.

Good for nothing store for people who only care about fashion, had to make a whole account to say…read moreit. No bike parts at all other than tubes, no fishing out actual out door gear, they didn't even know how or what a fishing license is and how to print it.

Horrible customer service. Wanted to exchange a Stanley that…read morewas gifted and was offered $2 for it because that was the lowest it's been for the last 90 days. Absolutely ridiculous! where can we get a Stanley for $2? Save your time and money, shop elsewhere...specially if it's a gift for someone!

Employee name Teyshon has favoritism with certain customers. When manager was called she didn't…read morewant to listen to what I had to say as I was a customer. She believed the employee instead. Don't mix work with personal. Be professional and equal!

Love the store, hate the new protocol for ringing up. I can appreciate it's probably because people…read moresuck and steal. HOWEVER, it's incredibly awkward, annoying and desperately needs improvement. The way the registers are set up are cubbies on each side of the monitor/scanner/pinpad. This is so you can unload on the right side, scan in the middle, then in the bag on the left. The way this store is doing it, is the employee stands there awkwardly block the left side of the register, waiting for you to put your items on the table, max like 5 items because the table is very small. She scans, then hands it back to you...one. item.at.a.time. I am not even over exaggerating, this has happened the last 4 times I've been here. So not only am I unloading 5 items at a time, but I have to wait there for 1 item to be scanned then handed back, then I put it in the bag, until the table is cleared, then I add another 5 items and so on and so forth... If 5 below is adopting this new policy of having employees scan your items, wouldn't it make sense for them to then put them in the bag too? I mean...how does this model work when it's busy? It was actually insane how awkward and slow this whole ordeal was, it makes me not want yo go back and that sucks because my son and I like to go pretty frequently. I wouldn't even mind if an employee stood right next to me while I scanned each item. That would actually be less awkward than this ridiculous new setup.

They are discriminating customers. . Not fair for everyone. Charging regular price on a sale…read moreprice. Telling customer that the sale is over while giving the sale price to their college later. They should be fair for everyone wheterr associate or not. What a poor customer service .

I love stopping by this store every Friday after work! The employees and security staff are always…read moresuper friendly and professional. I highly recommend it to anyone looking for a great shopping experience!

Just want to give a shoutout to Linnea for her dedication to her Customers. She is a wonderful…read moremanager and helped my girl Beverly at the last minute before closing to get the right shoes for a wedding the next morning. She let us in even though it was time to close. Thank you Linnea for your patience and stellar service!!! Jim H.

My phone slipped out of my pocket and I forgot it at this location. I came back within 15 minutes…read moreand the store had just closed. Employees inside could see me knocking and trying to get their attention - but I was ignored. I was finally able to get the attention of the associate that helped me with my check out... he told me they were not allowed to open the door. After several walks up and down the aisle he found it. But again said they couldn't open the door. Manager could tell I was upset, and hesitated to unlock the door (was just single bolt lock). She unlocked the door finally and took multiple pictures of my phone and needed my ID (even after we were able to unlock the phone and showed her we had access to everything with passcodes). Not sure what the big deal is with unlocking the door. I told her if there was an emergency that's a pretty scary policy to not be able to unlock the main door. Still daylight... won't be shopping here again. Something so simple turned into a 30minute ordeal.

This location was extremely messy and unorganized. You couldn't walk through isles without stepping…read moreon something . Half the shelves and racks are full and others completely empty and scattered. Would not recommend.

I was so disappointed in management. I had bought a Christmas present for a friends son and needed…read moreto return it after I found out he had one already. I went to return it within one week with a receipt in hand and was told that I couldn't because I scratched off the price? I asked for the manager and he agreed saying that it couldn't be returned as well and telling me that he always leaves the prices on his gifts?!! He finally said he would make this one exception but never again. I will never shop here again. This store is like 30 miles away and it was only 13 dollars. Crazy that I called the Burlington Co and they said that it's true that store policy is to not refund with merchandise not having a price tag even though my receipt had the skew and description because the price tag is part of the packaging!! I asked her who leaves prices on their gifts and she tells me that oddly enough? She does? Anyways. This place was a joke for being such a big corporation.