Been going to Middlebury for 3 years. It's getting sloppy. Yesterday I had a manicure and I would…read moregive it 1/2 star if I could. It depends who you get. Service is not equal. Trying someplace new.

Awful customer service. I called to booked over the phone with the same person who did my nails…read morelast, they told me to come at 4:30, so when I got there I noticed she was with someone.. the front desk had told me give her extra 10-15 minutes, exactly 45 minutes later same lady walked up to me and said the person who I requested is not available until the next hour. So disappointing and such a waste of time, And that was it for me!

I love it here! I've been coming here for years and the service is always great and the individuals…read morewho work here are so kind. They ensure to strike up a conversation with me while doing my nails and make me feel like family. The place is extremely clean and they do an amazing job with my nails! I suggest the color gel - it is worth it for the price. It lasts a month or longer (depending on how fast your nails grow) without chipping or cracking.

I followed my technician here to Daisy Salon. When that person left, Anna agreed to continue my…read morepowder dip nail service twice a month, and she is a perfectionist, as was my regular tech. Then one day, Anna tried to tell me it would be better for me to switch to traditional ultraviolet gels. I was caught off guard. She actually argued with me, and insisted that I try it (Even though I told her I'd used those for years before and didn't like them). Because I could see I wasn't getting anything else done that day, I said, "Okay." The ultraviolet gels performed poorly as expected. Gels get spongy when your hands get wet a lot, for example, while doing dishes, swimming, or bathing kids. Then the gel nail becomes unstable and lifts from the base. Not to mention that this instability invites bacteria to settle into and underneath it, creating puffy cuticles, irritation, redness, and itching, which it did. I didn't go back for 8 months. But when I did go back, I asked Anna point-blank: "I know you don't like doing the powder dip nails, but would you do it?" She said Yes, no problem. Guess what happened when I got there? Anna tried to show me her new system, where the nails are thicker and use only ultraviolet gels, again. I couldn't believe her nerve. This time I argued back No, I don't want anything else but powder dip nails. So Anna starts digging around for powder dip nails, which are different from those used for ultraviolet gels. So Anna starts the job by removing the old powder dip and applying tips to the nails that needed them. But on my left hand, all the nails were grown out long and didn't need tips. Would you believe she used this tall stand where I couldn't see my hands on the other side? She cut all my long nails off and put tips on both hands. I was watching TV and talking to a friend I brought with me (Yes, I actually brought her business) when I caught on too late. I wasn't going to walk out in the middle, but needless to say, I was pissed, but I held it together and held it in. Would you believe that after that, Anna switched me over to her trainee tech and went to do someone's eyebrows. Anna never came back. The trainee was very nervous, not from me, but because this was her first time doing the powder dip. Can you believe that happened? I have been going to Salons for powder-dip nails for 10 years, twice a month. Do you know how much money I have paid my techs? Plus 20% twice a month. That's a mid-size monthly car payment. And she tossed me over to her trainee and never came back to check on me. You know, when I first met her and saw the perfectionist she was, I never could've expected she would behave this way. The trainee did some things well, like her filing, and the nail shape was very flattering. But one hand didn't get as much of the French nail pink color, so under the white line, you could see right through the nail to the other side. That's a telltale sign that you're wearing tips, and that's not why I pay them $85 plus 20%. So that's no bueno. When I paid, Anna asked, Will you be back? You know I don't blame the trainee. She performed despite also being abandoned by Anna in the middle of her first powder-dip nail service, and I felt a lot of compassion for her because of that, too. Look, it's nails. It's not a physician's office. But to be fair, I'm being upfront about what I want. I'm being kind, and I pay well. But I want to pay for what I asked for. It's pretty standard for people to ask for a specific tech and get it. If a switch must happen for some reason, a discussion with the customer should take place. It did not here. In fact, Anna knew full well that when I arrived, she was going to argue with me AGAIN about what service I was going to pay for. That's no bueno. I noticed that some of this salon's 11 highly regarded reviews are from 2 years or 1 year ago. Look, businesses go through changes. It seems Anna is more in charge now than before, and she's on a journey to learn how to treat customers to gain the almighty loyalty. I was loyal to my previous tech for seven years. I am a commodity in the nail salon business. I am a good, well-paying customer, and I will not be loyal to this kind of treatment. You will have to make up your own mind.

Kim is a true artist, and a great person. Usually I get acrylics with a gel polish, and they always…read morelook beautiful. Today I wanted something a bit more daring, and she really came through! I love my Ombré powder dip mani (with rhinestones!). Could not recommend Kim highly enough - best mani/pedi in Woodbury, hands September Edit: the new SNS fall line is IN and I love it! Fresh, trendy colors with the durability and shine of color dip done by a master. You'll love it!

Kim gives an excellent mani and pedicure. She pays attention to client's comfort and maintains…read moregood cleanliness. She is very pleasant to down the time with

Love the technician Maria. Gives the best Pedi!! Place is…read moreclean and bight!! They have a great space out front with gift ideas!! Things you never see other places!!

I chose to come here because I was getting an oil change at the Kia dealership just down the road…read more First impressions were a bit odd since the salon is in the back of a store. Went right in and they started soaking my previous dip polish off. They had my hands in a bowl of acetone which severely dried out my fingers. The drill they used to file would burn my nails while they used it. When they were done glue got stuck on my fingers and when the tech clipped it off she clipped off skin causing my finger to be in pain for a few days. My usual place is closer to my home and lasts me about a month. These nails broke within 2 days. Such a waste of money. Especially since I can't go back to have them fix it

Great service. It was relaxing and new. The price was very fair. They are brand new, help support…read morenew businesses

From the owner: We specialize in Nails, Spa Pedicure, Waxing and Eyelashes. read more

I love this place. The people are so nice and friendly and they are very accommodating and I love…read morethe massage after. Will recommend anyone to go there for their nails. The prices are fair

I have been coming to this place for around 4 months. I…read morelike the services they provide with my gel mani and spa pedi. The spa pedi includes a 20 minute reflexology option that I always enjoy. The gel mani included a quick shoulder massage and a paraffin hand treatment. It's a little pricier than other places but the extras are worth it. Great customer service and a modern playlist make this a really nice experience.

I am writing this review for my mother whom came earlier today on 10/19. My mother was super…read moreexcited to try this place due to its great reviews. However she was met with all workers talking in Spanish making fun of my mother and her nails. My mother is fluent in spanish and naturally understood every word that was spoken. All workers continued to laugh at her and make fun of the designs she's chosen. Do not go here, all they will do is speak negatively upon you to your face. Worst customer service ever and I will be telling everyone about this.

I keep coming back because of the quality of their gel fill. Toss in a neck/upper back massage, and…read moreI'm all in. Getting ready for graduation (I'm a HS teacher)- showing some school spirit.

We have come here for pedicures for a while. I understand everyone has a different experience, but…read morewe have enjoyed it here. The prices are clearly displayed, and we were able to make our choices based on the menu price and description of service. The people there have always been kind to us. I enjoy coming here!

Always great service, mani/pedi & experience. I won't go anywhere else. Friendly and informative…read moreevery appointment.

I went in with a terrible infection from previous nail salon. Tom was closing but told me come on…read moredown he will take care of me. He educated on a safer product for my nails that would allow my infection to heal as well as grow my own nails with bio harder. If you haven't tried you have to. The staff is friendly, well knowledgeable on what they do. I kept going back and now no more infection just beautiful natural growing nails with great art work. Thanks Tom. As well unlike the mall salons where your rushed due to over booking that does not happen at Pretty Nails of Waterbury. It's a hidden gem with new owners. So if you ever gone there and had a bad experience in the pass give them a try. The prices as well more reasonable than at most salons I've been to. Go head Ladies and Gentlemen you will not regret it.

These nails are awful. He rushed on me, I was out in less than 45 minutes, and they turned out…read morecompletely crooked and bubbled up. It looks like a middle schooler attempted to do my nails, in reality it was just a shaky distracted old man. My boyfriend brought me here to get my nails done as a birthday present, y'all really just fucked my nails up & made me sad. Waste of $45 dollars. Oh and when I called it was only $35 for what I wanted... somehow taxes added $10? Bitch bye.

Fannie's is an excellent nail salon. They are staffed by…read morecompetent nail techs who do an exceptional job. In addition to that, they're very welcoming and attentive. The place is very clean. They pay attention to details. I won't go any place else.

Ive always liked Fannies however the last two visits i did not get a neck massage afterward.read more