Greetings: For this…read moreoutlier review, I'm going to reflect on an amazing community asset: Arlington Heights Orthodontics and Dentistry. Please understand that I don't know much about other similar providers, but I will share my thoughts about the care provided for my two children over the years. When we needed braces for our son, the name we were given was Dr. Kemp. He is the definition of local legend, and he's earned those accolades the hard way: He created a superior practice and provides amazing care for patients and family alike. Dr. Hall is the other heavy hitter in the office. Impressive in all ways, working with skill and compassion. If you're like me, environment plays a huge role in experience. Their office is spotless, smartly decorated, and inviting. More importantly, the office staff provides exceptional customer care. You lnow you're in good hands with this team, which speaks to the quality and thought given to hiring practices. Finally, and most importantly, I can boil down my experiences here to one word: Trust. I whole-heartedly entrust my children's care in this field to Arlington Orthodontics and Dentistry. That should speak volumes to you if you're flying blind in trying to make a choice about selecting a practice. No pictures today out of respect for patient privacy. Until next time...tk Until next time...tk

There is no better place for anyone who needs to get their braces done! Having experienced another…read moreplace as well, this place is hands down the best place to get results and to be treated with kindness and patience. Whether you call them 4 times to reschedule or walk in they always greet you the same, with kindness and with warmth. Nicole is one of my favorites at the front desk. All the ortho docs are insanely awesome, there simply is no better place. All the staff also is great at what they do. As a 40 some year old getting braces, I will tell everyone I know this is the place to go. On a side note, the ambiance and cleanliness is top notch!

I came here to get a retainer made. I had braces years ago (from a different orthodontist back…read morehome) and wanted to make sure my teeth didn't drift as I age. Dr. Kaplin and his staff were all so nice, helpful, and professional. I got my retainer and have been very happy with it.

Today, Dr. kaplin was rude and snappy to us during our visit…read more He was pleasant at our first consultation visit. He explained thoroughly our options and what we could do for my daughter's braces. He did scans and we decided to wait for the 2 upper teeth to fall out. But now Dr. Kaplin is saying we need to extract all 4 bottom baby teeth, 2 upper baby teeth and 2 upper adult teeth all at once! Then he can start the braces for my daughter. When we mentioned that that was not what we discussed previously, his tone changed and started becoming rude and snappy and seemed annoyed by us. "I don't think we are on the same page here. I'm hearing a lot about baby teeth but I'm not concerned about that"

My experience was as an adult patient. All my kids had gone to Dr Gartner, who was wonderful and…read morenumerous times had gone above and beyond with special treatment of my son and his friends. My teeth had moved and I had to seek treatment with the new practice. Timing and service went as well as could be expected during Covid restrictions. However, as I had my final visit I questioned the slight overbite that resulted, which I'd not had before. The response I got from Dr Nakfoor was cocky and condescending, asking if I'd rather have had the gap in my teeth. An honest practitioner would have approached me differently from the start, knowing that an adult could handle an explanation that favored the lesser of the two evils. At least I'd have been prepared for the eventual outcome. Word to the wise, seek a well-recommended small practice to use and not one based on an overinflated ego.

No communication from the actual ortho. They dod not disclose progress of my sons teeth and then…read morehis prescription expired and his teeth were at 80%. The office never answers the phone and rely on text messages that are answered whenever. Very disappointing, wasted years and a lot of money. Do not go to this establishment.

Awesome staff! Awesome dental care!…read more Dr. Tom is the best! Always leave feeling like they truly care!

A few more employees in the mix due to growth and understandable attrition. It's clear that new…read moreemployees are selected carefully and go through Dr. Tom training, with customer needs continuing to be top priority, so all have been easy transitions. Visits are always comfortable, welcoming, detailed, and on schedule.

Incredible experience with Dr. Busch, Angela, and the rest of the staff. EVeryone in the office is…read moreso kind and they make you feel comfortable from the start. I cannot recommend this place more, they are incredible people and do incredible work!

My son just finished two years of treatment with Dr. Busch. He had some special needs due to cleft…read morepalate, which was not repaired as early as done in the U.S. Dr. Busch and his staff did a wonderful job on a challenging set of teeth. Dr. Busch and his entire staff were the most cheerful (without being fake) of any medical office (or any other sort of office) I know. Facilities were modern, pleasant, and had a pleasant place to wait for parents. Working out appointments which fit neatly in our family's crazy schedule was painless. I also received a reminder call/message before each appointment, which helped us never miss and appointment. Well done Dr. Busch and staff! (I'm not sure why this review says I'm from San Fran. I actually live in Roselle.) I could not find a way to change this.

Wonderful Professional Customer Service! Dr Smoron and staff…read moreare exceptional, caring, and go out of their way to be helpful. The results are terrific. Thank you!

Dr smoron & staff are very gentle!! But I'm not a Pavlo dog experiment!! I'd save the smilie…read morerewards for the kids. Good idea for young kids. But not for adults. ??? The program needs tweaking!! Most adults especially for undersigned ( a mental health professional ) I think I'm adherent and complaint w dds orders.

If I could give me a zero star i would. I came here for braces they told me price would be 5000 the…read morebenefits of this place was that it was open Saturday, and after few visit they were going to switch me to a location closer to Elgin. I truly enjoy the back stuff I had a guy doing my treatment, really great guy made me feel safe but the front staff. HORRIBLE. They would charge me extra every month. one visit was almost close to 500 It was outrageous. They promised Saturday appointment, switch locations, and Discount on my first visit. All failed to do so. When I went for my last appointment. I payed around 400 for permanent retainers. They told me no Need for my upper retainer. My teeth are back to gaps. I don't recommend at all. 5000+ down the drain. Now I have another treatment going on. My teeth was beautiful after I was done but trusting them with permanent retainers is a big no. Thank you.

Has anyone else have the clinic cancel appointment after appointment delaying treatment a month or…read moremore at a time, then after the 2 years we had covered by insurance now want to charge me $300 every visit? Also, every time i ask in the past year how close we are to being done i get told soon no time frame. I have asked numerous time to actually speak to the doctor and have not been allowed to. If you want to start charging $300 appointment you should let the patient know how much longer this will go on for

Nice office and friendly staff. The dentist was very gentle and the office seems to have all the…read morelatest technology

Dr. Iva is amazing. She always puts the comfort and needs of her patients first. She takes the…read moretime what she is doing and why. Simply put, she's the best!

Office staff and doctors are the best in the business…read more If you have an issue and you want it fixed the right way you must go here. There isn't anyone better ! Thanks to You all !

Dr DeGroot and staff were wonderful throughout the implant process. I was not super excited to…read morehave to go to an oral surgeon for the first time, but the team definitely made the experience much less stressful and scary. Each step was explained thoroughly, with plenty of time for questions. Dr DeGroot followed up with me after each procedure, and made sure I was healing with no complications. The process is long, and I couldn't wait for it to be over, but I was very happy with how I was treated and how everything turned out in the end. I also appreciated Dr DeGroot's fun personality, it helps when you are in a not so fun situation. Thanks for the care and the laughs!

This practice is extremely difficult to work with. Their office hours are almost entirely during…read moreschool hours, despite the fact that most of their patients are school-aged kids. They expect children to be pulled out of class for routine appointments. They're only open every other Saturday, and those slots fill so fast they're basically unusable. The practice is completely unaccommodating and has an arrogant attitude about it. To make matters worse, both of my kids were told they'd have braces for about a year, and in both cases treatment lasted nearly twice as long. Either they're very bad at estimating timelines or they're not being honest up front--neither is acceptable. It also feels like unnecessary adjustments are made just to undo them at the next visit. My dentist was surprised by how uneven my daughter's teeth still are. Overall, this place feels difficult, poorly managed, and questionable. Not recommended.

Dr Gerry Aylward and his staff are just the nicest people. They are very welcoming and do great…read morework.