Rented a Toyota from National at Montreal International Airport. Desk clerk was friendly and…read moreprofessional. The car smelled horrible inside with cigarette smoke odor masked with some horrible deodorant. GPS was in French only so could not understand commands or any part of it. Upon arrival to destination, ignition key would not let us remove it so we were unable to get our luggage out of the trunk . It ran out the battery during the night . Eventually we found the secret way to remove it...by positioning of the front wheels...,who would have known? Had to find a store to buy jumper cables etc. Bad start to our trip. Upon our return to the airport...to return our car rental, we were met by Joshua who was a kind, friendly and professional associate who genuinely cared about our experience. He listened to our trials and offered us a $ rebate to help compensate us for our inconveniences on the trip. Hope you give that young man a promotion and recognize what a treasure he is to your organization. He is a wonderful representative of your company and his empathy, more than made up for the dog of a car we had to drive around the area.

Service was excellent, I didn't realize that Enterprise owned National and Alamo. I went to the…read moreEnterprise desk by accident and since my reservation was with Alamo they directed me over there even though I guess they could have helped me. Since the Alamo desk was busy, the guy at National didn't mind actually helping me out and was very polite and knowledgeable. He actually upgraded my car, since I needed an SUV and it was a nice ride, he made the entire pickup process easy and enjoyable!

The Gold Plus kiosk is inside the garage. No surprise…read more They have higher end Ford F-150 or so it looks. Their idea of a Ford Edge or similar is this Nissan Pathfinder. Why is it that we often get forced to drive Nissans? We haven't had such good look with Nissans for rentals, as they don't seem to be the greatest quality. Let's hope this one is better. There is random white paint in a few spots around this SUV. On the passenger rear door, back gate, driver's side too. Also some scrap marks by the lift gate, no doubt from dragging items in and out of the trunk.

Very smooth and easy check in for my rental car at Montreal airport. Ely was the clerk, and he did…read morean outstanding job and explaining all the details of the rental agreement and how to avoid the Grand Prix event when I have to return the car on Sunday.

Most of the team was very kind, they were very knowledgeable and helped us with the car selection…read moreand a potential car seat when the airport broke ours. They went above and beyond in customer service, especially Edem. Thank you!

Another update about our efforts to get a fair invoicing from Enterprise Inc…read more We unsuccessfully tried to get the support from Expedia, obtain from Enterprise to review the contract and inquire about the staff at the desk who was struggling with our booking on 2 different systems. We suppose they haven't appreciated our ungrateful review, our rudeness and our lack of apologies. Another ' Ovale Office' type of ambush? No need to kick us out.

Don't rent from here. They appear to lure you in with cheap rentals then try to scam you…read more My experience: - Waited over two hours for a reservation made weeks in advance. - Rude customer service. - No attendants present when I returned the car. - Received a mystery $400 USD charge for "damages" with no evidence or receipts. They automatically billed my card. - No one answers the phone when I try to call. - I did a credit card chargeback, now they keep sending me invoices for the "damages". - Dollar's central customer service can't give me any info (investigation open for 45 days and counting), but refuses to close the issue or provide any details. - They're still sending me bills.

Don't even think about it!!! The duty manager (Mustafa) is an arrogant and inept clerk. Beware of…read morethe paperwork trick, and his attitude. Dollar is a division of Hertz. I'm surprised they allow his disservice to deal with customers.

Be aware! Scammer! Scammer! Scammer…read more Trust all the reviews on yelp. They called us saying didn't have the car for us. We reserved it from Priceline 2 weeks ago. Rude guy showed up with shuttle. Did a racist comment about us and never apologized . My US credit card covers insurance still tries to charge me $850 as a deposit. Wanted me to enter the chip for the charge. Why do I need to enter credit card for deposit. Later tried to charge $50 cancellations fee. When we didn't take the car, waited for Uber outside. The guy came outside the office just to call us Cheap .

I don't usually post any reviews but i promise myself to spread this unfortunate experience renting…read morein this car rental. This does not even deserve 1 star if i have (-)NEGATIVE (-)5 or not even that's how BAD my experience is. Got the car then charge me insurance for $40+ the. Went down to $30+ even you have your card or insurance in the US he just wanna screw you. The. When i returned the car i cleaned it really well just did not vacum and wipe the steering wheel he want to charge me $80 for not vacuming a very Clean car. Nway just don't rent here.

Oh my god the worse company . The salesman is so rude and we stay outside in Sun for half hr …read more Never recommended to anybody.

Very friendly staff. Pick up and drop off was easy and smooth. No pressure and no hidden frees…read more Very fair and competitive pricing.

I've been renting from them for five years now (every time I've visited Montréal) and I've always…read morebeen very happy with their service and quality. Can't say enough good things about these guys.

I rented quite a bit of cars from different companies, but this Avis location is very special. It's…read morevery conveniently located and if you take a car for a few days and stay in area you can use hotel 10 parking (unofficially, but you will get a gate code from Avis) The most important thing is the proprietor of this place. Shabab is incredibly helpful and awesome person. Over time helped me to get very good deals on upgrades and called me when I forgot to top up the tank instead of charging me 3$ per liter. A+