Priceline had this at 4 stars. Reviews on Priceline said the wait was usually 15 minutes or less…read more This was favorable compared to the other companies that were 2 and 3 star for wait time. There were 3 agents working for both avis and budget customers. The line had at least 25 customers deep the whole time I was there. Over an hour to get to agent only to find that the cars were not cleaned yet and would take another 30 minutes. Horrible way to start your trip. Enterprise, Alamo and thrifty line were much shorter. This is as much a review on the accuracy of priceline as well.

Rented here for the first time last Christmas and was very pleased. The manager, Tony, was very…read morefriendly and helpful, gave us a free upgrade to a small SUV. This location is very convenient for people staying downtown, as it is in the main train station and connected to the Metro and the underground city.

Our experience started off with a misunderstanding and Thomas was efficient and helpful. Although…read morehe had nothing to do with the original misunderstanding, he compensated us and was very kind. He turned our experience around and we will definitely use Enterprise again. Thank you Thomas, much appreciated!

I recently had a very disappointing experience with Enterprise Rent-A-Car in Montreal (Outremont…read morelocation - 5403 Boul. St-Laurent). I rented a Toyota Camry in August 2025, booked through Costco, with a planned return later that day at the Ottawa Airport branch. During pickup, I did a detailed walkaround and pointed out several areas of concern. The staff member seemed rushed and repeatedly said that "any damage under an inch would not be considered." The issues I noted were acknowledged and marked as known damage at pickup. I drove the vehicle directly from Montreal to Ottawa (a 2-hour trip with no incidents), stopping only briefly for gas. When I returned the car at the Ottawa Airport location that afternoon, the representative confirmed that several damages were already listed as "known," but then pointed out two small dents -- one on the roof and another near the windshield frame -- that I had not noticed. I took photos immediately, as advised. Two weeks later, I received an invoice from Enterprise claiming I had damaged the right front fender -- something that was never mentioned at drop-off. This completely contradicts what was observed and recorded by their own staff at the time of return. Given the short rental period (6 hours), the direct route, and the inconsistent information provided, I believe this damage claim is unfair and possibly misattributed. I've rented from Enterprise many times before, but this experience has seriously shaken my confidence in how fairly they handle post-rental inspections and claims. I strongly urge others to take detailed photos and videos at pickup and drop-off -- even if staff seem dismissive -- to protect yourself from questionable charges.

Oh my god the worse company . The salesman is so rude and we stay outside in Sun for half hr …read more Never recommended to anybody.

Very friendly staff. Pick up and drop off was easy and smooth. No pressure and no hidden frees…read more Very fair and competitive pricing.

always stellar service Patrick's team always goes above and…read morebeyond car rentals are always tailored to your needs thank tou guys

Worst experience. We called for our 9:30 pre-reserved pick up as soon as they opened at 7:30 am,…read moreper the national reservation agent instructions. The person at this branch said it was too early to request the pick up, and to call back 30 minutes beforehand. I started calling at 9 a.m. and could never get through to anyone. I would be on hold until I was disconnected for being on hold for too long. After this happened a couple times I called the national number. I was put on hold while they tried to reach the local branch, only for a new agent to come on and for me to start the process all over. The national agent couldn't get through to the office either, and said they would leave a message on their system for the local branch to call us back. As you can probably guess, they never called us back. We needed this car to leave on a day trip out of town and now, four days later, we have still not received a call back! We luckily had no faith and booked the car with another company. Had we waited, our entire day would have been ruined. As it is, we were greatly delayed! I worked in Enterprise briefly and I can tell you that reserving a car means nothing. I understand that they can get busy, but not being reachable Whatsoever, even by the national company, is absurd. I've never had a problem with Enterprise in the United States, but I've heard horror stories about how they operate in Montreal after comparing notes.

My first time renting a car in Montreal. The last time i was here in town, i did not rent a car…read more Because i was only here for a few days. I love the selection of crs they had available. The car i picked suited me right. They have legitimate staff and cars here. and i like them.

This place is a complete joke. Do not get car from this location, as they do not have any cars…read more Waited two hours so far and still no car. National rep has gone home for the day. Only one guy working and just keep on giving us excuses after excuses.

Do not use this location, you will be sorry. Absolute Jokers. We made a reservation two months in…read moreadvance. When we got there to pick up our car they said that they had no vehicles... WTF? Who are these people? Reservations mean nothing? Hertz is fired, I will never use them anywhere again.

I had a confirmed reservation for an important business trip. I made that reservation well ahead of…read moremy trip. On the day prior to my car pickup, I stop by to ensure everything is ok with my reservation. I then get told that they won't have any cars and I should look for a rental car elsewhere. I find it very unprofessional to confirm a reservation when there will be no confirmed car available to fulfill the reservation. This has jeopardized my trip because I can't find another rental car at the last minute. If there is no car available, they should not confirm a reservation. If I had known back then, perhaps I would have found another option.

Very very very bad customer service. Like the Soup N*zi in Seinfeld…read more The worst part is there are reviews below of the same guy Karim Hamrouni treating other customers horribly from two years ago, acting like he is the only car rental place in a small town in Algeria or Pakistan so he has power over customers and can treat them like garbage. He's still there. I don't see how I could trust Enterprise again. I got a Mercedes with a bad shimmy from the location near the airport, for a long-term insurance rental. When I got home, I called, they said they didn't have any cars they could give me, but I could exchange it at any location of Enterprise. I spoke with the Enterprise location nearest me, 1717 Berri, and explained I would like to exchange for a RAV-4, and they agreed. But when I arrived, the clerk told me that the "manager had decided" (against company rules) that they don't do exchanges, I would have to go back to the location that rented me the car, out at the airport. I reluctantly agreed, and left with the Mercedes with the shimmy. Calling the airport location, I'm informed they have no equivalent cars they could give me. Then I realized I could simply return the one with the shimmy and close that contract, then rent another car. I have up to $5000 to spend on any kind of transport while my car is being repaired. So I called back the 1717 Berri location, explained the above to a guy on the phone, who turned out to be the manager who behind the scenes had refused against company rules to exchange the car earlier. He kept getting the story wrong, saying I had already exchanged the car and now I want to exchange again? Even though he was the one who refused the exchange earlier. I said I'd be there at noon. He said he was busy then and asked me to come at 1:30 so he could have the time to "help me". When I got there, he was being passive-agressive, pretending to not be able to find my reservation, and saying "at the end of the day, we are trying to help you". Which he clearly was not so far. Walking towards the elevator to the car pickup area in the basement, he starts saying, so the car didn't have a shimmy when you got it, you've had it for a month and now you're saying you didn't cause the problem? Why did you wait a month? I had already discussed the situation with him at least four times: I had the Mercedes with the shimmy for one day. It is defective. I want to exchange for a RAV-4. So now he is making up false statements: the Mercedes didn't have a shimmy when I got it, and that I had had it for a month, saying again he was just trying to help me, when clearly he was not. At this point I am getting a bit annoyed and said, look, now you're making up false statements that are detrimental to me. I don't want to talk about this to you anymore, I just want to return the car and rent a new one. The guy snapped. He refused to get in the elevator, thrusting the Mercedes keys back at me, saying "I'll teach you how to talk to people". Take your keys back and leave. I'm not taking it back, and not renting you another one. Go away or I'll call security. I said to him, "I apologize". He snapped back, "There is no apology for that. I will teach you how to talk to people". I followed him back to the counter, and said, I think it's pretty clear I should deal with someone else. He said, "No, I am the manager, there is no one else, and I have decided. I am not taking your return and not renting you a car. Get away from my desk area, this is private property, do you want me to call security?". Then he said: and I don't care how you get out of the parking garage with your car. I'm not giving you a pass, you'll have to figure that out. I'll teach you how to talk to people! It turns out if you don't have a pass to get out, you have to pay the lost ticket rate, i.e. $22.50 daily parking rate or whatever it was. This guy is spitefully saying he knew he was causing me this problem. I went back down to the garage and the Mercedes with the shimmy and saw the key drop-off return box for Enterprise, so I took many pictures of the Mercedes inside and out, put the keys in the drop box with the gas and mileage and took a taxi home. The worst customer service I've experienced this millennium. Looking at other reviews, this guy has been pulling his Little Hitler power-trip act, treating customers like garbage to show he is superior to them, and causing serious problems with people's travel plans for over two years. But I would not choose to do business with Enterprise again knowing that Enterprise has been tolerating this guy treating customers like garbage and himself like a king who has total power, and he's still there. What kind of company would let that happen? P.S. Enterprise asked me to email them contact info and reservation numbers so they could address the issue, so I did... and they never replied. Low-quality operation all around. Not recommended.

Don't worry if you're late they'll be busy talking to each other while looking at your through the…read moreglass wall of their office. Once they acknowledge you go buy a cafe and a croissant as your car won't be ready and when you ask "is it ready" they will say "yes it is" but you can't go see it yet because they want it to be a surprise like Christmas morning. Do all Enterprise locations hate their customers? I don't know but I'm looking forward to being insulted, ignored, gaslit, and generally insulted in more because there are no other rental car companies. Oh, wait, there are! And I'll use them.

I am disappointed with the service provided at this hertz. Made me rethink ever booking a car with…read morehertz. Ended up getting a car at turo instead. Don't waste your time with hertz

Be careful when booking. They bounced me to a third party website and they changed the reservation…read moreto Laval. I called and because it was nonrefundable they wouldn't change it. The third party website Exonumyboolongs basically laughed and took my money as did Hertz.

The only car rental company I have ever used in Montreal is the National Car Company. I have been a…read moremember for many years and I especially like the quality of the car, how clean and low mileage they are and how easy it is for me to select a car using Emerald Isle. Every time I rent a car, I go online and see what other companies offer and I always end up with National Car Rental.

Rented a Toyota from National at Montreal International Airport. Desk clerk was friendly and…read moreprofessional. The car smelled horrible inside with cigarette smoke odor masked with some horrible deodorant. GPS was in French only so could not understand commands or any part of it. Upon arrival to destination, ignition key would not let us remove it so we were unable to get our luggage out of the trunk . It ran out the battery during the night . Eventually we found the secret way to remove it...by positioning of the front wheels...,who would have known? Had to find a store to buy jumper cables etc. Bad start to our trip. Upon our return to the airport...to return our car rental, we were met by Joshua who was a kind, friendly and professional associate who genuinely cared about our experience. He listened to our trials and offered us a $ rebate to help compensate us for our inconveniences on the trip. Hope you give that young man a promotion and recognize what a treasure he is to your organization. He is a wonderful representative of your company and his empathy, more than made up for the dog of a car we had to drive around the area.