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    Avis Car Rental

    1.5 (667 reviews)
    Open Open 24 hours

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    Nehal A.

    This is one of the nicest Avis rental locations I have seen. The counter on the second floor was full of neon lights, so pretty. They had another counter at the pick up zone. The rental building is separate from the terminal. I had to take the free Sky Train to get to the rental building. My car was ready for pick up ahead of time. I received the confirmation in my email. I also received an express exit lane code in text. Upon arrival at my designated spot, found the Kia fully clean, in excellent overall condition both interior and exterior. I drove the about an hour away from airport and drove back without any issues. Returning the car was easy well. Avis return entrance was clearly marked in street. Upon arriving in return zone, an associate told me to leave the car with keys inside. They processed the return next day around 6am, which made me panic. This was my first experience when an Avis location didn't process the return within couple of hours. But overall it was another great rental experience from Avis.

    Counter time 18 minutes
    Misty H.

    No agents have nametags...why? Mostly, because they don't want you to know!! Took FOREVER to get a preferred Luxury SUV with reservation car ...it's the smallest SUV we have ever rented and interior stinks

    Derrick G.

    This was a very good rental car experience. One of the employees named Donovan, went above-and-beyond and accommodated a change of vehicle due to a minor issue. I highly recommend joining Avis preferred, It's free. I didn't have to wait in line and my name was on the board, even though I booked through a third-party. This was a great rental reservation, the car worked out seamlessly.

    Right before impound
    Noelle W.

    If I could leave negative stars on this review, I would. This location (and Avis, in general) has been absolutely nothing but a NIGHTMARE. And I suggest STAYING FAR AWAY from them and reserving at another agency. I rented a black Honda CRV from them March 29th - April 4st for a trip to visit family. On April 2nd, while I was driving in Suwanee, I was pulled over for no apparent reason. When I rolled the window down, the officer asked if the vehicle was mine and I assured him it was a rental. I showed him the paperwork, the confirmation in my email. He told me that the license was registered to a white Chevy Malibu. Another officer pulled up and checked the VIN number, which was nonexistent in their system! They told me I wasn't in trouble because this isn't their first incident they've pulled somebody over with an Avis rental with bad license plates. They waited for our uber to come before they impounded the car because they couldn't legally let us drive away with the vehicle. I called this location right away and explained the situation and received no help. The agent on the phone offered a replacement, but I refused for fear of this happening again. I demanded a full refund and reimbursement of my uber and to speak to a supervisor. He assured me that he was escalating this to management, that he would expedite resolving this situation. Eight days later, I've received no communication initiated by them or anything. The most communication has taken place via Instagram messages with Avis Corporate. Monday, April 7th, I was charged $449 for not returning the car. I reached out to Avis corporate customer service and was run around and told that I need to return the vehicle before they adjust, finalize and close out my contract. As of Tuesday, April 8th, nobody had attempted to retrieve the car. As far as I know, the car could be in impound still! And they just kept repeating that the vehicle needed to be returned before anything could happen to resolve this. It's very apparent that this location does not care for the welfare or have any empathy for their customers and the dire, potentially dangerous and unsafe situations they put their customers in. Had another officer pulled me over who's never experienced this Avis, I most likely would have been arrested for stealing a car! STAY AWAY AT ALL COSTS. If I could yell it from the rooftops or stand in their line and warn all of the customers with reservations, I would.

    Alec M.

    We just rented a car over the weekend as our connecting flight got cancelled. Josh was amazing in getting us a car with so many stranded pickings were slim. But thankfully we were able to get one. Josh was great help and want to highlight his amazing services during these crazy times. Please note we got a Dodge challenger and it smelled like WEED as soon as we turned the Air on. We were warned about this I guess its common for all of their sport cars to smell like weed. So just a heads up. Lastly upon car return I literally filled the tank 1 exit before the airport (charleston drop off) and Avis tried to charge me 6 dollars (equivalent to almost 3 gallons at local price) for what they said was.5 gallons short of returning it full. Which was ridiculous. I emailed support and they eventually creditted it back. Last but not least they say there are no hidden fees but there are my confirmation price was 562. But I ended up paying over 850 dollars (not including the deposit). Granted we were dropping it off at another location. But almost 300 dollars more than on your confirmation is a little insane. Also document all marks on the cars our car had lots of scratches. We didn't have any issues with them acussing us of damges. But just piece of mind take photos.

    Avis Car Rental Atlanta Airport
    Karen D.

    The line is so long almost to the elevators where passengers exit and enter. I have been standing in line now for 2 hours and 49 minutes. This is unacceptable! Go to another rental! Even if you have to pay extra.

    Customer service counter located inside the Rental Car Center, 09.21.2023.

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    5 months ago

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    3 months ago

    Slow as molasses. Took 1 hour to get a car I previously reserved. Use other car rental services

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    7 months ago

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    7 months ago

    I had a positive and pleasant experience, the staff was friendly, would rent from them again.

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    Page 1 of 17

    Ask the Community - Avis Car Rental

    Review Highlights - Avis Car Rental

    Just Maybe a lot have to do with the bad experience by others vs my own is that I am a preferred member.

    Mentioned in 20 reviews

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    Routes

    Routes

    1.5(413 reviews)
    1.1 mi

    Everything. It's not At Hartsfield airport it's offsite. It's about a 15 min. ride via the…read moreshuttle. The drivers of the shuttle arriving and departing were GREAT, it's the employees at the location; the desk workers...just the overall location. The spot is poor/low-life looking. I'm from California and I would define this rental company as a project in the Hood. They want you to purchase insist...NOT. I use my AMX or Costco card which covers me. Further, my insurance carrier covers me & I pay Boo-Koo $ for my insurance. They gave me a basic Nissan Rogue (Lol). I pd. a suitable fee & know I. Pulse received a Bronco (I thought the category) for both vehicles was equivalent...... It was HOT in the office and it wasn't clean. A paint job with a better variety of vehicles would be sufficient. Oh, they DO NOT rent to locals. Don't matter to me...I don't plan to rent from them again based on the location. The drop off was good and again, the Shuttle drivers; VERY professional and Friendly. My trip dates were arrival via Delta 8/13, departed 8/20.

    Zero would be too high of a rating. I have never experienced a worse rental procedure or company…read more I ended up spending more than twice what I was expecting to, and should have paid, once I checked out from Routes. In September of 2026, I was approximately number 10 in line at Routes site in Atlanta. The temperature in the facility was no less than 85 degrees and every patron was sweating and frustrated. I didn't feel so bad when I got off the bi-hourly shuttle van as the last person, because I 'stupidly' thought this was a real rental company and I would be helped 'soon'; then it all became more-than-real to me. I started in line at 3:15, and finally checked out around 4:50! Most of the employees seemed very untrained, bored, careless, and knew the burden of dealing with the unethical and crappy policies of their employer. I believe Car Rental is an unethical business, but could be done with integrity, for both company and consumer with honest communication and care. This experience felt like a total 'sucker bet.' Compared to the other companies 'that you know' are robbing you, but act in a forthcoming manner towards price, getting you out of the airport in a short time, give you a newish car, and MOST IMPORTANTLY, let you choose a level of insurance that is appropriate for your risk. Routes will not let you out the door (with a car) until you have more than doubled your preciously paid rental cost. Routes has the most disorganized system to rent-a-car that a corporation could possibly conceive of. It is to blame for my-own, and nearly every person 'ahead-of-me-in-the-line,' frustrations. Every renter had the same "WTF" experience, concerning the excessive insurance fees, which on average lasted more than 30 minutes. For my 10 day rental this amounted to nearly $400 extra. DO NOT TRY TO SAVE THIS BUCK. The car rental process shouldn't be the worst experience of any trip, but it was for me, and most of the people in the checkout line. Every time a shuttle dropped off, I felt so much anguish for the new deliveries/victims. I will go out of my way to never rent from Routes or Wisecars Car Rental, ever again. I would however, like to mention that checking the car back in at the end of my 10 day rental was simple and easy. Thank goodness. Luckily the shuttle to the terminal was on hand when I arrived. Some Positive observations- Shib was very helpful, quick, and knowledgeable (he checked me out and eventually checked my car back in.) He was very kind and efficient. He was able to overcome the system because I was easy to work with, and had heard all the fights before me and knew I couldn't win, so I gave in and just paid. Sidney was another employee that impressed me. He did not assist me, maybe he is a manager, but was obviously a person that seemed to value customer service. Thank you Sidney for your work. It wasn't hard to spot those that truly cared. Some of the managers of the facility spent most of their time wandering in and out of the building on the phone. I would think they would give a damn, but no such luck. I've traveled quite a lot and the steam bath from Routes was the worst I have ever experienced. As I arrived back at ATL Hartsfield and finally got off of the shuttle, I felt so sorry for the new victims gettin on as they boarded. This is not a reputable company and I hope you pay attention to the reviews

    Photos
    Routes - Damage to my vehicle while parked in parking lot.

    Damage to my vehicle while parked in parking lot.

    Routes - Slow lines in sweaty office

    Slow lines in sweaty office

    Routes - Damage

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    Damage

    AHC Car Rentals

    AHC Car Rentals

    5.0(1 review)
    2.8 mi

    I highly recommend this business! I found myself in a last-minute bind, and Lashay was incredibly…read moreaccommodating, professional, and easy to work with. She made the process seamless, and I was able to pick up my rental car around 9:30 p.m., which was a huge help. Her rates are very affordable, and I rented the car for an entire week. She was transparent about the pricing, insurance, and explained everything upfront, so there were no unexpected fees or surprises. What stood out most was her genuine kindness and excellent customer service. She genuinely cares about her customers, and this makes a huge difference when you are dealing with LIFE. She responds promptly to any questions or concerns and truly goes above and beyond to make sure her customers have a positive experience. The car was immaculate when I picked it up and when it was time for me to return my car; everything went smoothly and my deposited was returned to me immediately. In the past, I have always rented from one of the big-name car rental companies. However, if I ever need another rental, Lashay will absolutely be my first and only choice. I wouldn't hesitate to recommend her to anyone looking for reliable, affordable, and professional service.

    From the owner: Here at Amplifyed Holdings Corp., we specialize in affordable luxury vehicles for cash, credit &…read moredebit renting needs! Our vehicles are all inspected, properly insured & maintenanced to insure quality experiences! We offer affordable daily, weekly & monthly rates! Our vehicles are also insured for Doordash, Uber Eats, Grubhub & other delivery services! Feel free to reach out to us for your rental car needs!

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    AHC Car Rentals
    AHC Car Rentals
    AHC Car Rentals - Logo

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    Avis Car Rental - carrental - Updated September 2026

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